myapnic survey 2015 what have we learned? apnic services vivek nigam 9 september 2015 jakarta
TRANSCRIPT
![Page 1: MyAPNIC Survey 2015 What have we learned? APNIC Services Vivek Nigam 9 September 2015 Jakarta](https://reader035.vdocuments.net/reader035/viewer/2022062500/5697bf8b1a28abf838c8b05b/html5/thumbnails/1.jpg)
MyAPNIC Survey 2015What have we learned?
APNIC Services
Vivek Nigam
9 September 2015
Jakarta
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Survey timeline
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May 2015 June 2015 July 2015
Brainstorming sessions
Continuous improvements
15 July – Survey launched 4 August – Survey completed
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How did it go?
Total Response Completed response Completion rate
708 546 77%
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Survey Results
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What’s important?
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Simpl
ified
Who
is up
date
feat
ure
to m
anag
e W
hois
obje
cts
Singl
e pa
ge to
man
age
Rever
se D
NS del
egat
ion
Tool to
chec
k ASN in
use
Step-
by-s
tep
instr
uctio
nal v
ideo
s
A custo
miza
ble
MyA
PNIC h
omep
age
Reque
sting
quo
tes f
or in
voice
s
Tools
to m
anag
e Res
ourc
e Cer
tifica
tion
0.00%5.00%
10.00%15.00%20.00%25.00%30.00%35.00%40.00%45.00% 41%
36% 36%
30% 28%
21% 20%
Prio
rity
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Whois update feedbacks
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Need to know exact name to find records
Hard to apply IPv6 assignments
Hard to find some areas like Reverse DNS
Populate object attributes automatically
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Whois update improvements
• Searching and updating Whois objects– Search by object type– View all objects associated with your account– Bulk update your objects
• Managing Reverse DNS delegation– Single page to:
• View, update, add domain objects• Reverse DNS verification
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Whois update improvements
• Registering IPv6 sub-assignments– Allow users to specify prefix length– Prefill inet6num template
• Improving data validation– Use predictive text in forms– Auto populate ‘admin-c’, ‘tech-c’ and ‘changed’ attributes
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Design and navigation feedback
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Navigation and menu options not intuitive
"old-school" layout and design
Acronyms are tricky to understand for a beginner
Provide step-by-step video guides
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Design and navigation improvements
• Revamp design of MyAPNIC– Rearrange page hierarchy and menu– Use pop-up feature to explain acronyms– Customize ‘Useful links’ based on contact type– Notification centre feature to receive alerts
• Guides and Multimedia videos– ‘Help’ page with guide documents and FAQs– ‘New user’ multimedia video
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Resource Certification improvements
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Not easy to use
Not sure what it is?
Need to maintain Route and ROA objects
Never used it
No benefits unless everyone uses it
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Resource Certification improvements
• Additional features to manage Route and ROAs– Options to consolidate route and ROA objects– Receive notifications
• Improve awareness of Resource Certification– All users can view Resource Certification feature – Login with TOTP authentication to create your ROAs– ‘Ready to ROA’ sessions
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Speed of MyAPNIC
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Loading …Need faster access to MyAPNIC
Increase your web server performance
Slow to load on average connection
Response is slow from Japan
Use CDN for MyAPNIC
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Speed improvements
• Performance of MyAPNIC– Caching– Internal efficiency improvements
• Design of MyAPNIC– Easy to find features– Predictive text– Auto populate object attributes
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Other improvements
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• Contact management– Make it simple to update account contacts
• Network tools– New tool to check if ASN is in use and prefixes originated
• Membership renewals– Feature to request quotes and renewal invoice in advance
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Thank You
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