mystery inc. creative solutions using crm. problem solving model ict program
TRANSCRIPT
Mystery Inc. Creative Solutions using CRM
Problem Solving Model
ICT Program
Step 1 – Identify and Define the Problem
What is the main problem?
Increase Enrollment Numbers
Create Awareness
Step 2 – Analyze the Problem
What solution is currently in place?
Word of mouth
Survey Data
Seminars
Advertising on UW-Stout
Step 3 - Identify Possible Solutions
Solution 1 - Advertise to High School Students
Solution 2 - Incorporate Social Media
Solution 3 - Target Continuing Education Students
Step 4 - Select and Plan the Solution We chose Solution 2 – Incorporate Social Media
Pros: Facebook has over 1 billion users Large Reach Good Analytical Tools
Cons: Facebook Ads are not free
Step 5 - Implement the Solution Collaborate with group “Off in the
Corner” – They will create an ICT Group
Get Faculty/Staff to fill out Marketing Request form
Create ICT Facebook Page
Step 5 - Continued
Sample Facebook Ad
Step 5 - ContinuedAge Gender Location Interests Schools18-25 Male Menomonie, WI + 50
milesEau Claire, WI + 50 milesRice Lake, WI + 50 milesHayward, WI + 50 milesMadison, WI + 50 milesMilwaukee, WI + miles
Technology>Computers>...
18-25 Female Menomonie, WI + 50 milesEau Claire, WI + 50 milesRice Lake, WI + 50 milesHayward, WI + 50 milesMadison, WI + 50 milesMilwaukee, WI + miles
Technology>Computers>...
18-45 ALL WisconsinMinnesota
Technology>Computers>...
CVTC, WITC, ITT Tech, Western Tech, WCTC, Anthem College, Bryant and Stratton College, Gateway Tech, Madison Area Tech, Northeast Wisconsin Tech, Northcentral Tech, Southwest Wisconsin Tech, Madison Area Tech, Nicolet Area Tech, Milwaukee Career College, Lac Courte Oreilles Community College, Fond du Lac Tribal and Community College, Anoka-Ramsey Community College, Anoka Tech, Central lakes College, Century College, Itasca Community College, Inver Hills Community college, Ridgewater College, South Central College, Minneapolis Community and Tech, Lake Superior College, Rasmussen College, Milwaukee Area Tech, Alexandria Technical College
Step 5 - Continued
Step 5 - Continuedwww.wufoo.comUsername: [email protected]: uwstout123
Step 5 - Continued
Here is a sample of the output data created by the Wufoo Form
Save the file to your desktop or another folder of your choice.
Step 5 - Continued
Step 5 - Continued
Choose the file that you wish to import.
Step 5 - ContinuedUnder Delimiter Settings – Change Data delimiter to NONE.
Step 5 - ContinuedIf this is the first time importing data, Choose the Default(Automatic Mapping) option
Step 5 - ContinuedSelect LEAD for the Microsoft Dynamics CRM Record Types
Step 5 - Continued
Step 6 - Evaluate the Solution
Does the solution solve the problem? The potential is there Full implementation won’t happen till Fall of 2015
Auditing and Evaluation Facebook analytics CRM Reports Communication with ICT Program Director