n025050 l3 nvq cert in management qcf€¦ · the edexcel level 3 nvq certificate in management...
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Specification
Edexcel Level 3 NVQ Certificate in Management (QCF)
For first registration August 2010
Edexcel NVQ qualification
Edexcel, a Pearson company, is the UK’s largest awarding organisation offering vocational and academic qualifications and testing, to employers, training providers, colleges, schools, and other places of learning in the UK, and in over 85 countries worldwide.
Our specialist suite of qualifications include NVQs, Apprenticeships, WorkSkills, Functional Skills, Foundation Learning, as well as our exclusive range of BTECs, from entry level right through to Higher National Diplomas.
References to third party material made in this specification are made in good faith. Edexcel does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)
Authorised by Roger Beard Prepared by Kelly Padwick
Publications Code N025050
All the material in this publication is copyright © Edexcel Limited 2010
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
3
Contents
Qualification title covered by this specification 1
Key features of the Edexcel Level 3 NVQ Certificate in Management (QCF) 3
What is the purpose of this qualification? 3
Who is this qualification for? 3
What are the benefits of this qualification to the learner and employer? 3
What are the potential job roles for those working towards this qualification? 4
What progression opportunities are available to learners who achieve this qualification? 4
What is the qualification structure for the Edexcel Level 3 NVQ Certificate in Management (QCF)? 5
How is the qualification graded and assessed? 8 Assessment strategy 8
Types of evidence 9
What do you need to offer this qualification? 10 Centre recognition 10
Approvals agreement 10
Quality assurance 10
What resources are required to deliver this qualification? 10
Unit format 11
Units 13 Unit 1: Manage own professional development within an organisation 15
Unit 2: Set objectives and provide support for team members 17
Unit 3: Plan, allocate and monitor work of a team 21
Unit 4: Develop, maintain and review personal networks 25
Unit 5: Provide leadership and direction for own area of responsibility 27
Unit 6: Ensure compliance with legal, regulatory, ethical and social requirements 29
Unit 7: Manage risk in own area of responsibility 31
Unit 8: Review risk management processes in own area of responsibility 33
Unit 9: Manage personal development 35
Unit 10: Manage or support equality of opportunity, diversity and inclusion in own area of responsibility 39
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
4
Unit 11: Support team members in identifying, developing and implementing new ideas 41
Unit 12: Implement change in own area of responsibility 43
Unit 13: Develop working relationships with colleagues and stakeholders 45
Unit 14: Recruit staff in own area of responsibility 47
Unit 15: Develop working relationships with colleagues 51
Unit 16: Plan, allocate and monitor work in own area of responsibility 53
Unit 17: Support learning and development within own area of responsibility 57
Unit 18: Address performance problems affecting team members 61
Unit 19: Build, support and manage a team 65
Unit 20: Manage conflict in a team 69
Unit 21: Lead and manage meetings 73
Unit 22: Participate in meetings 75
Unit 23: Support individuals to develop and take responsibility for their performance 77
Unit 24: Know how to follow disciplinary procedures 81
Unit 25: Managing grievance procedures 85
Unit 26: Support the management of redundancies in own area of responsibility 89
Unit 27: Develop and implement a risk assessment plan in own area of responsibility 91
Unit 28: Manage physical resources 95
Unit 29: Manage the environmental impact of work activities 99
Unit 30: Make effective decisions 103
Unit 31: Communicate information and knowledge 107
Unit 32: Manage knowledge in own area of responsibility 109
Unit 33: Procure supplies 113
Unit 34: Manage a tendering process 115
Unit 35: Plan and manage a project 119
Unit 36: Develop and implement marketing plans 123
Unit 37: Analyse the market in which your organisation operates 127
Unit 38: Manage the achievement of customer satisfaction 131
Unit 39: Prepare for and support quality audits 135
Unit 40: Manage customer service in own area of responsibility 139
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
5
Further information 142
Useful publications 142 How to obtain National Occupational Standards 142
Professional development and training 143
Annexe A: Progression pathways 145 The Edexcel qualification framework for Management and Leadership within the Business sector. 145
Annexe B: Quality assurance 147 Key principles of quality assurance 147
Quality assurance processes 147
Annexe C: Centre certification and registration 149 What are the access arrangements and special considerations for the qualification in this specification? 149
Annexe D: Assessment requirements/strategy for Management and Leadership 151
Annexe E: Additional requirement for qualifications that use the term ‘NVQ’ in a QCF qualification title 153
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
1
Qua
lific
atio
n ti
tle
cove
red
by t
his
spec
ific
atio
n
This
spec
ific
atio
n g
ives
you t
he
info
rmation y
ou n
eed t
o o
ffer
the
Edex
cel Le
vel 3 N
VQ
in M
anagem
ent
(QCF)
:
Qu
alifi
cati
on
tit
le
Qu
alifi
cati
on
A
ccre
dit
ati
on
N
um
ber
(QA
N)
Acc
red
itati
on
st
art
date
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
500/8
850/6
01/0
8/2
010
This
qual
ific
atio
n h
as
bee
n a
ccre
dited
within
the
Qual
ific
ations
and C
redit F
ram
ework
(Q
CF)
and is
elig
ible
for
public
fundin
g a
s det
erm
ined
by
the
Dep
artm
ent
for
Educa
tion (
DfE
) under
Sec
tions
96 a
nd 9
7 o
f th
e Le
arnin
g a
nd S
kills
Act
2000.
The
qual
ific
atio
n t
itle
lis
ted a
bove
fea
ture
s in
the
fundin
g lis
ts p
ublis
hed
annual
ly b
y th
e D
fE a
nd t
he
regula
rly
updat
ed w
ebsi
te.
It w
ill a
lso a
ppea
r on t
he
Learn
ing A
ims
Dat
abas
e (L
AD
), w
her
e re
leva
nt.
You s
hould
use
the
QCF
Qualif
icat
ion A
ccre
ditat
ion N
um
ber
(Q
AN
), w
hen
you w
ish t
o s
eek
public
fundin
g for
your
learn
ers.
Each
unit w
ithin
a q
ualif
ication w
ill a
lso h
ave
a u
niq
ue
QC
F re
fere
nce
num
ber
, w
hic
h is
liste
d in t
his
spec
ific
atio
n.
The
QCF
qual
ific
atio
n t
itle
and u
nit r
efer
ence
num
ber
s w
ill a
ppea
r on t
he
lear
ner
s’ f
inal
cer
tifica
tion d
ocu
men
t. L
earn
ers
nee
d t
o
be
made
aw
are
of th
is w
hen
they
are
rec
ruited
by
the
centr
e an
d r
egis
tere
d w
ith E
dex
cel.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
2 This
title
rep
lace
s th
e fo
llow
ing q
ual
ific
atio
n fro
m 1
st A
ugust
2010:
Qu
alifi
cati
on
tit
le
Qu
alifi
cati
on
A
ccre
dit
ati
on
N
um
ber
(QA
N)
Acc
red
itati
on
st
art
date
A
ccre
dit
ati
on
en
d d
ate
Edex
cel Le
vel 3 N
VQ
in M
anag
emen
t
100/5
296/3
01/0
9/2
005
31/0
7/2
010
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
3
Key features of the Edexcel Level 3 NVQ Certificate in Management (QCF)
This qualification:
• is nationally recognised
• is based on the Management and Leadership National Occupational Standards (NOS). The NOS, assessment requirements/strategy and qualification structure is owned by the Management Standards Centre (MSC).
The Edexcel Level 3 NVQ Certificate in Management (QCF) has been approved as a component required for the Leadership and Management Advanced Apprenticeship framework.
What is the purpose of this qualification?
This qualification is designed to recognise occupational competence in Management and Leadership. It allows learners to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency in their job role.
Who is this qualification for?
This qualification is for all learners aged 16 and above who are capable of reaching the required standards.
The Edexcel Level 3 NVQ in Management (QCF) is a ‘cross-sector’ qualification. This means that this Edexcel NVQ can be taken by team leaders and managers across a wide variety of work areas in both the public and private sectors.
Edexcel’s policy is that the qualification should:
• be free from any barriers that restrict access and progression
• ensure equality of opportunity for all wishing to access the qualifications.
What are the benefits of this qualification to the learner and employer?
This qualification will allow learners to develop management, leadership and employability skills, which are all essential for the workplace. There is a wide range of optional units covering different aspects of management and leadership, which allows the learner choice to select units in a specialist area, or to spread their choice of units across several specialist areas.
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
4
What are the potential job roles for those working towards this qualification?
This qualification is suitable for job roles in any sector that involve management and leadership responsibilities.
As a Level 3 learner they can expect to be working as a supervisor or first line manager.
What progression opportunities are available to learners who achieve this qualification?
Learners can progress to the Edexcel Level 5 NVQ Diploma in Management (QCF) and the Edexcel BTEC Level 5 Award/Certificate/Diploma in Management and Leadership (QCF).
Further information is available in Annexe A.
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
5
What is the qualification structure for the Edexcel Level 3 NVQ Certificate in Management (QCF)?
Individual units can be found in the Units section. The QCF level and credit value are given on the first page of each unit.
A minimum of 25 credits is required overall for completion of this qualification, which must include a minimum of 14 credits at, or above, Level 3.
The mandatory units for this qualification are units A2 (4 credits), B5 (5 credits) and D5 (5 credits). Learners must also choose optional units with a combined minimum total of 11 credits in order to achieve the qualification.
Mandatory units (credit value 14)
Unit Unit
code
Title Credit Level GLH
1 A2 Manage own professional development within an organisation
4 3 20
2 B5 Set objectives and provide support for team members
5 3 35
3 D5 Plan, allocate and monitor work of a team
5 3 25
Optional units (total credit value 11)
Unit Unit
code
Title Credit Level GLH
4 A3 Develop, maintain and review personal networks
4 4 25
5 B6 Provide leadership and direction for own area of responsibility
5 4 30
6 B8b Ensure compliance with legal, regulatory, ethical and social requirements
5 4 25
7 B10b Manage risk in own area of responsibility
4 4 25
8 B10c Review risk management processes in own area of responsibility
3 4 20
9 A1 Manage personal development 4 2 20
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
6
Unit Unit code
Title Credit Level GLH
10 B11 Manage or support equality of opportunity, diversity and inclusion in own area of responsibility
4 3 20
11 C1 Support team members in identifying, developing and implementing new ideas
4 3 20
12 C6 Implement change in own area of responsibility
6 4 25
13 D2a Develop working relationships with colleagues and stakeholders
4 4 20
14 D3a Recruit staff in own area of responsibility
4 5 25
15 D1 Develop working relationships with colleagues
3 2 15
16 D6 Plan, allocate and monitor work in own area of responsibility
5 4 25
17 D7 Support learning and development within own area of responsibility
5 4 25
18 D8 Address performance problems affecting team members
3 4 20
19 D9 Build, support and manage a team 4 4 20
20 D10 Manage conflict in a team 3 3 20
21 D11 Lead and manage meetings 4 3 20
22 D12 Participate in meetings 2 2 10
23 D13 Support individuals to develop and take responsibility for their performance
4 4 20
24 D14 Know how to follow disciplinary procedures
4 4 20
25 D15 Managing grievance procedures 3 4 10
26 D16 Support the management of redundancies in own area of responsibility
3 4 15
27 E6 Develop and implement a risk assessment plan in own area of responsibility
6 4 20
28 E8 Manage physical resources 3 4 25
28 E9 Manage the environmental impact of work activities
5 4 10
30 E10 Make effective decisions 3 3 10
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
7
Unit Unit code
Title Credit Level GLH
31 E12 Manage knowledge in own area of responsibility
4 3 15
32 E11 Communicate information and knowledge
3 2 10
33 E15 Procure supplies 2 3 20
34 E16 Manage a tendering process 4 4 20
35 F1 Plan and manage a project 8 4 30
36 F4 Develop and implement marketing plans
6 4 25
37 F9 Analyse the market in which your organisation operates
5 4 25
38 F11 Manage the achievement of customer satisfaction
5 4 25
39 F14 Prepare for and support quality audits 4 4 20
40 F17 Manage customer service in own area of responsibility
4 3 25
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
8
How is the qualification graded and assessed?
The overall grade for this qualification is a ‘pass’. The learner must achieve all the required units within the specified qualification structure.
To pass a unit the learner must:
• achieve all the specified learning outcomes
• satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion
• show that the evidence is their own.
The qualification is designed to be assessed:
• in the workplace or
• in conditions resembling the workplace, as specified in the assessment requirements/strategy for the sector, or
• as part of a training programme.
Assessment strategy
The assessment requirements/strategy for this qualification has been included in Annexe D. It has been developed by the Management Standards Centre (MSC) in partnership with employers, training providers, awarding organisations and the regulatory authorities. The assessment strategy includes details on:
• external quality control
• assessment through performance in the workplace
• simulation of NVQ units
• occupational expertise to assess performance and moderate and verify assessments
Evidence of competence may come from:
• current practice where evidence is generated from a current job role
• a programme of development where evidence comes from assessment opportunities built into a learning/training programme whether at or away from the workplace
• the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of learning. They must submit sufficient, reliable and valid evidence for internal and standards verification purposes. RPL is acceptable for accrediting a unit, several units or a whole qualification
• a combination of these.
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
9
It is important that the evidence is:
Valid relevant to the standards for which competence is claimed
Authentic produced by the learner
Current sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim
Reliable indicates that the learner can consistently perform at this level
Sufficient fully meets the requirements of the standards.
Types of evidence (to be read in conjunction with the assessment strategy in Annexe D)
To successfully achieve a unit the learner must gather evidence which shows that they have met the required standard in the assessment criteria. Evidence can take a variety of different forms including the following examples:
• direct observation of the learner’s performance by their assessor (O)
• outcomes from oral or written questioning (Q&A)
• products of the learner’s work (P)
• personal statements and/or reflective accounts (RA)
• outcomes from simulation, where permitted by the assessment strategy (S)
• professional discussion (PD)
• assignment, project/case studies (A)
• authentic statements/witness testimony (WT)
• expert witness testimony (EPW)
• evidence of Recognition of Prior Learning (RPL).
The abbreviations may be used for cross-referencing purposes.
Learners can use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is, therefore, not necessary for learners to have each assessment criterion assessed separately. Learners should be encouraged to reference the assessment criteria to which the evidence relates.
Evidence must be made available to the assessor, internal verifier and Edexcel standards verifier. A range of recording documents is available on the Edexcel website www.edexcel.com. Alternatively, centres may develop their own.
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
10
What do you need to offer this qualification?
Centre recognition
Centres that have not previously offered Edexcel qualifications need to apply for and be granted centre recognition as part of the process for approval to offer individual qualifications. New centres must complete both a centre recognition approval application and a qualification approval application.
Existing centres will be given ‘automatic approval’ for a new qualification if they are already approved for a qualification that is being replaced by the new qualification and the conditions for automatic approval are met. Centres already holding Edexcel approval are able to gain qualification approval for a different level or different sector via Edexcel online.
Approvals agreement
All centres are required to enter into an approvals agreement which is a formal commitment by the head or principal of a centre to meet all the requirements of the specification and any linked codes or regulations. Edexcel will act to protect the integrity of the awarding of qualifications, if centres do not comply with the agreement. This could result in the suspension of certification or withdrawal of approval.
Quality assurance
Detailed information on Edexcel’s quality assurance processes is given in Annexe B.
What resources are required to deliver this qualification?
This qualification is designed to support learners working in the management and leadership sector. Physical resources need to support the delivery of the qualifications and the assessment of the learning outcomes and must be of industry standard. Centres must meet any specific resource requirements outlined in Annexe: Assessment requirements/strategy. Staff assessing the learner must meet the requirements within the overarching assessment strategy for the sector.
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
11
Unit format
Each unit in this specification contains the following sections.
Unit title:
Unit code:
Unit reference number:
QCF level:
Credit value:
Guided learning hours:
Unit summary:
Assessment requirements/evidence requirements:
Assessment methodology:
Learning outcomes:
Assessment criteria:
Evidence type: Portfolio reference:
Date:
The unit title is accredited on the QCF and this form of words will appear on the learner’s Notification of Performance (NOP).
This is the unit owner’s reference number for the specified unit.
This code is a unique reference number for the unit.
All units and qualifications within the QCF have a level assigned to them, which represents the level of achievement. There are nine levels of achievement, from Entry level to level 8. The level of the unit has been informed by the QCF level descriptors and, where appropriate, the NOS and/or other sector/professional.
All units have a credit value. The minimum credit value is one, and credits can only be awarded in whole numbers. Learners will be awarded credits when they achieve the unit.
A notional measure of the substance of a qualification. It includes an estimate of the time that might be allocated to direct teaching or instruction, together with other structured learning time, such as directed assignments, assessments on the job or supported individual study and practice. It excludes learner-initiated private study.
This provides a summary of the purpose of the unit.
The assessment/evidence requirements are determined by the SSC. Learners must provide evidence for each of the requirements stated in this section.
Learning outcomes state exactly what a learner should know, understand or be able to do as a result of completing a unit.
The assessment criteria of a unit specify the standard a learner is expected to meet to demonstrate that a learning outcome, or a set of learning outcomes, has been achieved.
Learners must reference the type of evidence they have and where it is available for quality assurance purposes. The learner can enter the relevant key and a reference. Alternatively, the learner and/or centre can devise their own referencing system.
This provides a summary of the assessment methodology to be used for the unit.
The learner should use this box to indicate where the evidence can be obtained eg portfolio page number.
The learner should give the date when the evidence has been provided.
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
12
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
13
Units
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
14
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
15
Unit 1: Manage own professional development within an organisation
Unit code: A2
Unit reference number: L/600/9586
QCF level: 3
Credit value: 4
Guided learning hours: 20
Unit summary
This unit helps learners to produce, implement and review a personal professional development plan that supports development.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
16
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to a
sses
s ow
n
care
er g
oals
and p
erso
nal
dev
elopm
ent.
1.1
Id
entify
ow
n c
aree
r an
d p
erso
nal
goals
.
1.2
Ass
ess
how
ow
n c
aree
r goal
s affec
t w
ork
role
and
pro
fess
ional
dev
elopm
ent.
2
Be
able
to s
et p
erso
nal
w
ork
obje
ctiv
es.
2.1
Agre
e SM
ART (
Spec
ific
, M
easu
rable
, Ach
ieva
ble
, Rea
listic
and T
ime-
bound)
per
sonal
work
obje
ctiv
es
in lin
e w
ith o
rgan
isat
ional
obje
ctiv
es.
3
Be
able
to p
roduce
a
per
sonal
dev
elopm
ent
pla
n.
3.1
Id
entify
gaps
bet
wee
n o
bje
ctiv
es s
et,
ow
n c
urr
ent
know
ledge
and s
kills
.
3.2
Pr
oduce
a d
evel
opm
ent
pla
n.
4
Be
able
to im
ple
men
t an
d
monitor
ow
n p
erso
nal
dev
elopm
ent
pla
n.
4.1
Pla
n a
ctiv
itie
s id
entified
in o
wn d
evel
opm
ent
pla
n.
4.2
Exp
lain
how
to m
onitor
and r
evie
w o
wn p
erso
nal
dev
elopm
ent
pla
n.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
17
Unit 2: Set objectives and provide support for team members
Unit code: B5
Unit reference number: M/600/9600
QCF level: 3
Credit value: 5
Guided learning hours: 35
Unit summary
This unit helps learners to set and support individuals and teams to achieve objectives.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
18
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to c
om
munic
ate
a te
am’s
purp
ose
and
obje
ctiv
es t
o t
he
team
m
ember
s.
1.1
D
escr
ibe
the
purp
ose
of a
team
.
1.2
Set
tea
m o
bje
ctiv
es w
ith its
mem
ber
s w
hic
h a
re
SM
ART (
Spec
ific
, M
easu
rable
, Ach
ieva
ble
, Rea
listic
and T
ime-
bound).
1.3
Com
munic
ate
the
team
’s p
urp
ose
and o
bje
ctiv
es t
o
its
mem
ber
s.
2
Be
able
to d
evel
op a
pla
n
with t
eam
mem
ber
s sh
ow
ing h
ow
tea
m
obje
ctiv
es w
ill b
e m
et.
2.1
D
iscu
ss w
ith t
eam
mem
ber
s how
tea
m o
bje
ctiv
es
will
be
met
.
2.2
Ensu
re t
eam
mem
ber
s part
icip
ate
in t
he
pla
nnin
g
pro
cess
and t
hin
k cr
eative
ly.
2.3
D
evel
op p
lans
to m
eet
team
obje
ctiv
es.
2.4
Set
SM
ART p
erso
nal
work
obje
ctiv
es w
ith t
eam
m
ember
s.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
19
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
3
Be
able
to s
upport
tea
m
mem
ber
s id
entify
ing
opport
unitie
s an
d
pro
vidin
g s
upport
.
3.1
Id
entify
opport
unitie
s an
d d
ifficu
ltie
s fa
ced b
y te
am
m
ember
s.
3.2
D
iscu
ss iden
tified
opport
unitie
s an
d d
ifficu
ltie
s w
ith
team
mem
ber
s.
3.3
Pr
ovi
de
advi
ce a
nd s
upport
to t
eam
mem
ber
s to
ove
rcom
e id
entified
difficu
ltie
s and c
halle
nges
.
3.4
Pr
ovi
de
advi
ce a
nd s
upport
to t
eam
mem
ber
s to
m
ake
the
most
of id
entified
opport
unitie
s.
4
Be
able
to m
onitor
and
eval
uat
e pro
gre
ss a
nd
reco
gnis
e in
div
idual
and
team
ach
ieve
men
t.
4.1
M
onitor
and e
valu
ate
indiv
idual an
d t
eam
act
ivitie
s an
d p
rogre
ss.
4.2
Pro
vide
reco
gnitio
n w
hen
indiv
idual
and t
eam
obje
ctiv
es h
ave
bee
n a
chie
ved.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
20
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
21
Unit 3: Plan, allocate and monitor work of a team
Unit code: D5
Unit reference number: Y/600/9669
QCF level: 3
Credit value: 5
Guided learning hours: 25
Unit summary
This unit helps learners to plan and allocate the work for a team, and support, monitor and improve team performance.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
22
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to p
lan w
ork
for
a te
am.
1.1
Agre
e te
am
obje
ctiv
es w
ith o
wn m
anag
er.
1.2
D
evel
op a
pla
n f
or
a te
am t
o m
eet
agre
ed
obje
ctiv
es,
taki
ng into
acc
ount
capac
ity
and
capab
ilities
of th
e te
am
.
2
Be
able
to a
lloca
te w
ork
ac
ross
a t
eam
. 2.1
D
iscu
ss t
eam
pla
ns
with a
tea
m.
2.2
Agre
e w
ork
allo
cation a
nd S
MART (
Spec
ific
, M
easu
rable
, Ach
ieva
ble
, Rea
listic
and T
ime-
bound)
obje
ctiv
es w
ith t
eam
mem
ber
s.
2.3
Agre
e st
andar
d o
f w
ork
req
uired
by
team
.
3
Be
able
to m
anag
e te
am
mem
ber
s to
ach
ieve
tea
m
obje
ctiv
es.
3.1
Support
all
team
mem
ber
s in
ord
er t
o a
chie
ve t
eam
obje
ctiv
es.
4
Be
able
to m
onitor
and
eval
uat
e th
e per
form
ance
of te
am m
ember
s.
4.1
Ass
ess
team
mem
ber
s’ w
ork
agai
nst
agre
ed
stan
dar
ds
and o
bje
ctiv
es.
4.2
Id
entify
and m
onitor
conflic
t w
ithin
a t
eam
.
4.3
Id
entify
cause
s fo
r te
am m
ember
s not
mee
ting
team
obje
ctiv
es.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
23
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
5
Be
able
to im
pro
ve t
he
per
form
ance
of a t
eam
. 5.1
Id
entify
way
s of im
pro
ving t
eam
per
form
ance
.
5.2
Pr
ovi
de
const
ruct
ive
feed
back
to t
eam
mem
ber
s to
im
pro
ve t
hei
r per
form
ance
.
5.3
Im
ple
men
t id
entified
way
s of im
pro
ving t
eam
per
form
ance
.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
24
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
25
Unit 4: Develop, maintain and review personal networks
Unit code: A3
Unit reference number: R/600/9587
QCF level: 4
Credit value: 4
Guided learning hours: 25
Unit summary
This unit helps learners to develop, maintain and review networking relationships based on personal contacts.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
26
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d t
he
ben
efits
of
net
work
ing a
nd t
he
nee
d
for
dat
a p
riva
cy.
1.1
Eva
luat
e th
e ben
efits
of net
work
ing w
ith indiv
idual
s an
d o
rgan
isat
ions.
1.2
Id
entify
indiv
idual
s and o
rgan
isat
ions
that
would
pro
vide
ben
efits
to o
wn o
rgan
isat
ion a
nd n
etw
ork
s.
1.3
Exp
lain
the
nee
d for
confiden
tialit
y w
ith n
etw
ork
ing
conta
cts.
2
Be
able
to d
evel
op a
per
sonal
net
work
of
conta
cts.
2.1
D
evel
op n
etw
ork
s th
at
will
pro
vide
per
sonal and
org
anis
atio
nal
ben
efit.
2.2
D
evel
op g
uid
elin
es for
work
ing w
ith n
etw
ork
s in
lin
e w
ith o
rgan
isational
pro
cedure
s.
3
Be
able
to r
evie
w
net
work
ing r
elat
ionsh
ips.
3.1
Ass
ess
the
valu
e of ow
n c
urr
ent
per
sonal
net
work
.
3.2
Eva
luate
ow
n e
xper
ience
with e
xist
ing c
onta
cts
and
use
thes
e to
info
rm futu
re a
ctio
ns.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
27
Unit 5: Provide leadership and direction for own area of responsibility
Unit code: B6
Unit reference number: T/600/9601
QCF level: 4
Credit value: 5
Guided learning hours: 30
Unit summary
This unit helps learners to provide leadership and direction for their area of responsibility.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
28
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to lea
d in o
wn
area
of
resp
onsi
bili
ty.
1.1
Id
entify
ow
n s
tren
gth
s an
d a
bili
ty t
o lea
d in a
le
ader
ship
role
.
1.2
Eva
luat
e st
rength
s w
ithin
ow
n a
rea
of
resp
onsi
bili
ty.
2
Be
able
to p
rovi
de
direc
tion a
nd s
et
obje
ctiv
es in o
wn a
rea
of
resp
onsi
bili
ty.
2.1
O
utlin
e dir
ection for
ow
n a
rea o
f re
sponsi
bili
ty.
2.2
Im
ple
men
t obje
ctiv
es w
ith c
olle
agues
that
alig
n
with t
hose
of th
e org
anis
atio
n.
3
Be
able
to c
om
munic
ate
the
direc
tion for
ow
n a
rea
of re
sponsi
bili
ty a
nd
colle
ct fee
dbac
k to
info
rm
impro
vem
ent.
3.1
Com
munic
ate
the
agre
ed d
irec
tion t
o indiv
idual
s w
ithin
ow
n a
rea o
f re
sponsi
bili
ty.
3.2
Colle
ct f
eedbac
k to
info
rm im
pro
vem
ent.
4
Be
able
to a
sses
s ow
n
lead
ersh
ip p
erfo
rman
ce.
4.1
Ass
ess
feed
bac
k on o
wn lea
der
ship
per
form
ance
.
4.2
Eva
luat
e ow
n lea
der
ship
per
form
ance
.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
29
Unit 6: Ensure compliance with legal, regulatory, ethical and social requirements
Unit code: B8b
Unit reference number: H/600/9609
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit summary
This unit helps learners to identify and correct failures in compliance with legal, regulatory, ethical and social requirements relating to their own areas of responsibility.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
30
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to m
onitor
the
oper
atio
nal co
mplia
nce
of
pro
cedure
s in
mee
ting
legal
, re
gula
tory
, et
hic
al
and s
oci
al re
quirem
ents
.
1.1
M
onitor
the
oper
atio
nal
com
plia
nce
of
pro
cedure
s in
m
eeting leg
al,
regula
tory
, et
hic
al a
nd s
oci
al
requirem
ents
.
2
Be
able
to iden
tify
and
mak
e re
com
men
dat
ions
on a
reas
of non-
com
plia
nce
with
pro
cedure
s fo
r le
gal
, re
gula
tory
, et
hic
al a
nd
soci
al r
equirem
ents
re
lating t
o o
wn a
rea o
f re
sponsi
bili
ty.
2.1
Id
entify
are
as o
f non-c
om
plia
nce
with leg
al,
regula
tory
, et
hic
al a
nd s
oci
al pro
cedure
s.
2.2
Exa
min
e re
asons
for
non-c
om
plia
nce
with
pro
cedure
s.
2.3
M
ake
reco
mm
endat
ions
for
corr
ections
to e
nsu
re
com
plia
nce
with p
roce
dure
s.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
31
Unit 7: Manage risk in own area of responsibility
Unit code: B10b
Unit reference number: L/600/9619
QCF level: 4
Credit value: 4
Guided learning hours: 25
Unit summary
This unit will ensure that learners can evaluate and manage risk in own area of responsibility, and communicate information on risks to relevant stakeholders.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
32
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to u
nder
take
a
risk
eva
luation f
or
curr
ent
and p
lanned
act
ivitie
s w
ithin
ow
n a
rea o
f re
sponsi
bili
ty.
1.1
Id
entify
pote
ntial
ris
ks in c
urr
ent
and p
lanned
ac
tivi
ties
within
ow
n a
rea o
f re
sponsi
bili
ty.
1.2
Ass
ess
the
nat
ure
of id
entified
ris
ks a
nd p
ote
ntial
co
nse
quen
ces.
1.3
Eva
luat
e th
e pro
bab
ility
of id
entified
ris
ks
occ
urr
ing.
2
Be
able
to m
inim
ise
the
impac
t an
d lik
elih
ood o
f pote
ntial
ris
ks o
ccurr
ing in
ow
n a
rea o
f re
sponsi
bili
ty.
2.1
Id
entify
way
s an
d m
eans
of
min
imis
ing t
he
impac
t an
d lik
elih
ood o
f pote
ntial
ris
ks.
2.2
Allo
cate
res
ponsi
bili
ty f
or
risk
man
agem
ent
to
rele
vant
indiv
idual
s w
ithin
ow
n a
rea o
f re
sponsi
bili
ty.
3
Be
able
to c
om
munic
ate
iden
tified
ris
ks.
3.1
Pr
ovi
de
info
rmat
ion o
n iden
tified
ris
ks t
o r
elev
ant
stak
ehold
ers.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
33
Unit 8: Review risk management processes in own area of responsibility
Unit code: B10c
Unit reference number: L/600/9622
QCF level: 4
Credit value: 3
Guided learning hours: 20
Unit summary
This unit will ensure that learners are able to monitor, evaluate and improve risk management processes within own area of responsibility.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
34
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to m
onitor
and
eval
uat
e risk
man
agem
ent
pro
cess
es w
ithin
ow
n a
rea
of re
sponsi
bili
ty.
1.1
Id
entify
info
rmat
ion f
rom
ow
n a
rea
of re
sponsi
bili
ty
to r
evie
w t
he
risk
manag
emen
t pro
cess
.
1.2
Ass
ess
the
effe
ctiv
enes
s of
the
risk
man
agem
ent
pro
cess
.
2
Be
able
to im
pro
ve t
he
risk
man
agem
ent
pro
cess
. 2.1
Im
ple
men
t ch
anges
to t
he
risk
man
agem
ent
pro
cess
wher
e pote
ntial
im
pro
vem
ents
have
bee
n
iden
tified
.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
35
Unit 9: Manage personal development Unit code: A1
Unit reference number: F/600/9469
QCF level: 2
Credit value: 4
Guided learning hours: 20
Unit summary
This unit will ensure that learners can identify and assess progress against performance requirements in own work role.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
36
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to iden
tify
and
agre
e per
form
ance
re
quirem
ents
of
ow
n w
ork
ro
le.
1.1
O
utlin
e w
ork
role
per
form
ance
req
uirem
ents
with
those
they
rep
ort
to.
2
Be
able
to m
easu
re a
nd
pro
gre
ss a
gai
nst
obje
ctiv
es.
2.1
Id
entify
way
s th
at p
rogre
ss w
ill b
e m
easu
red
agai
nst
ow
n w
ork
obje
ctiv
es.
3
Be
able
to iden
tify
gaps
in
skill
s an
d k
now
ledge
in
ow
n p
erfo
rman
ce.
3.1
Exp
lain
know
ledge
and s
kills
req
uired
for
ow
n w
ork
ro
le.
3.2
Id
entify
opport
unitie
s an
d r
esourc
es a
vaila
ble
for
per
sonal
dev
elopm
ent.
3.3
Pr
oduce
a d
evel
opm
ent
pla
n t
o a
ddre
ss o
wn n
eeds
and a
gre
e w
ith lin
e m
anag
er.
4
Be
able
to c
arry
out
and
asse
ss a
ctiv
itie
s w
ithin
ow
n d
evel
opm
ent
pla
n.
4.1
Pla
n a
ctiv
itie
s in
ow
n d
evel
opm
ent
pla
n t
hat
addre
ss iden
tified
nee
ds.
4.2
Colle
ct f
eedbac
k fr
om
col
leagues
on t
he
resu
lt o
f dev
elopm
ent
activi
ties
on o
wn p
erfo
rman
ce.
4.3
Ass
ess
the
succ
ess
of
activi
ties
car
ried
out
as p
art
of ow
n d
evel
opm
ent
pla
n.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
37
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
38
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
39
Unit 10: Manage or support equality of opportunity, diversity and inclusion in own area of responsibility
Unit code: B11
Unit reference number: M/600/9628
QCF level: 3
Credit value: 4
Guided learning hours: 20
Unit summary
This unit helps learners understand how to manage equality, diversity and inclusion in own area of responsibility.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
40
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d o
wn
resp
onsi
bili
ties
under
eq
ual
ity
legis
lation,
rele
vant
codes
of pra
ctic
e an
d o
wn o
rgan
isational
polic
ies.
1.1
Exp
lain
how
equal
ity
of opport
unity,
div
ersi
ty a
nd
incl
usi
on r
elat
e to
leg
al,
indust
ry r
equir
emen
ts a
nd
org
anis
atio
nal
polic
ies.
1.2
D
escr
ibe
how
equalit
y of opport
unity,
div
ersi
ty a
nd
incl
usi
on a
re c
onsi
der
ed in p
lannin
g in o
wn a
rea o
f re
sponsi
bili
ty.
2
Be
able
to c
om
munic
ate
an o
rgan
isat
ion’s
wri
tten
eq
ual
ity,
div
ersi
ty a
nd
incl
usi
on p
olic
y an
d
pro
cedure
s in
ow
n a
rea
of
resp
onsi
bili
ty.
2.1
O
utlin
e an
org
anis
atio
n’s
equal
ity,
div
ersi
ty a
nd
incl
usi
on p
olic
y an
d p
roce
dure
s.
3
Be
able
to m
onitor
equal
ity,
div
ersi
ty a
nd
incl
usi
on w
ithin
ow
n a
rea
of re
sponsi
bili
ty.
3.1
M
onitor
how
equal
ity,
div
ersi
ty a
nd incl
usi
on
activi
ties
in o
wn a
rea
of re
sponsi
bili
ty a
re in lin
e w
ith o
wn o
rgan
isation.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
41
Unit 11: Support team members in identifying, developing and implementing new ideas
Unit code: C1
Unit reference number: L/600/9636
QCF level: 3
Credit value: 4
Guided learning hours: 20
Unit summary
This unit helps learners to support team members in identifying, developing and implementing new ideas. It also helps learners to provide recognition for innovation.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
42
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to d
evel
op t
eam
id
eas
and d
evel
op t
he
crea
tivi
ty o
f te
am
mem
ber
s
1.1
Enco
ura
ge
team
mem
ber
s to
iden
tify
idea
s.
1.2
Rec
ord
tea
m m
ember
s’ idea
s.
2
Be
able
to a
sses
s th
e vi
abili
ty o
f te
am m
ember
s’
idea
s.
2.1
Ass
ess
with t
eam
mem
ber
s th
e pote
ntial
ben
efits
and r
isks
ass
oci
ated
with a
n idea
, an
d t
he
reso
urc
es r
equired
.
3
Be
able
to s
upport
tea
m
mem
ber
s to
im
ple
men
t id
eas.
3.1
Exp
lain
how
to s
upport
tea
m m
ember
s in
su
bm
itting form
al p
roposa
ls for
appro
val.
3.2
Exp
lain
to t
eam
mem
ber
s how
to iden
tify
and
ove
rcom
e bar
rier
s to
im
ple
men
ting a
n idea
.
4
Be
able
to im
ple
men
t te
am idea
s.
4.1
M
onitor
the
imple
men
tation o
f id
eas
by
ow
n t
eam
.
4.2
Com
munic
ate
the
pro
gre
ss o
f im
ple
men
tation t
o
rele
vant
oth
ers
ow
n o
rgan
isat
ion.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
43
Unit 12: Implement change in own area of responsibility
Unit code: C6
Unit reference number: M/600/9659
QCF level: 6
Credit value: 4
Guided learning hours: 25
Unit summary
This unit helps learners to implement and evaluate a plan for change in their area of responsibility.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
44
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d h
ow
to
imple
men
t ch
ange
in o
wn
area
of
resp
onsi
bili
ty.
1.1
Exp
lain
the
mai
n m
odel
s an
d m
ethods
for
man
agin
g c
han
ge.
2
Be
able
to invo
lve
and
support
oth
ers
thro
ugh
the
chan
ge
pro
cess
.
2.1
Com
munic
ate
the
ben
efits
of and r
easo
ns
for
chan
ge
and h
ow
they
rel
ate
to b
usi
nes
s obje
ctiv
es.
2.2
Im
ple
men
t an
d a
gre
e a
pla
n t
o s
upport
chan
ge.
3
Be
able
to im
ple
men
t an
d
monitor
a p
lan f
or
chan
ge
in o
wn a
rea
of
resp
onsi
bili
ty.
3.1
Apply
SM
ART (
Spec
ific
, M
easu
rable
, Ach
ieva
ble
, Rea
listic
and T
ime-
bound)
obje
ctiv
es w
ith
indiv
idual
s an
d t
eam
s to
pla
n for
chan
ge.
3.2
Ass
ess
opport
unitie
s an
d b
arrier
s to
chan
ge.
3.3
Rev
iew
act
ion p
lans
and a
ctiv
itie
s acc
ord
ing t
o
iden
tified
opport
unitie
s an
d b
arr
iers
to c
han
ge.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
45
Unit 13: Develop working relationships with colleagues and stakeholders
Unit code: D2a
Unit reference number: K/600/9661
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit summary
This unit will help learners to develop effective working relationships with colleagues and stakeholders.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
46
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to iden
tify
st
ake
hold
ers
and t
hei
r re
leva
nce
to a
n
org
anis
atio
n.
1.1
Id
entify
an o
rgan
isat
ion’s
sta
kehold
ers.
1.2
Eva
luat
e th
e ro
les,
res
ponsi
bili
ties
, in
tere
sts
and
conce
rns
of st
akeh
old
ers.
1.3
Ass
ess
the
import
ance
of id
entified
sta
kehold
ers.
2
Under
stan
d h
ow
to
esta
blis
h w
ork
ing
rela
tionsh
ips
with
colle
agues
and
stak
ehold
ers.
2.1
Cla
rify
how
to a
gre
e a
com
mon s
ense
of
purp
ose
w
ith c
olle
agues
and s
take
hold
ers.
2.2
Sum
mar
ise
how
to c
reat
e an
envi
ronm
ent
of tr
ust
an
d m
utu
al re
spec
t w
ith c
olle
agues
and
stak
ehold
ers.
3
Be
able
to c
reate
an
envi
ronm
ent
of tr
ust
and
mutu
al r
espec
t w
ith
colle
agues
and
stak
ehold
ers.
3.1
Rev
iew
and r
evis
e th
e nee
ds
and m
otiva
tions
of
colle
agues
and s
take
hold
ers.
3.2
D
emonst
rate
inte
ract
ion w
ith c
olle
agues
and
stake
hold
ers
that
allo
ws
resp
ect
for
the
view
s and
actions
of
oth
ers.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
47
Unit 14: Recruit staff in own area of responsibility
Unit code: D3a
Unit reference number: T/600/9663
QCF level: 5
Credit value: 4
Guided learning hours: 25
Unit summary
This unit helps learners to contribute to the recruitment, selection and induction of staff and evaluate the processes used.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
48
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to r
evie
w h
um
an
reso
urc
e re
quirem
ents
to
mee
t busi
nes
s obje
ctiv
es
in o
wn a
rea
of
resp
onsi
bili
ty.
1.1
Exa
min
e th
e hum
an r
esourc
es r
equired
to m
eet
obje
ctiv
es in o
wn a
rea
of re
sponsi
bili
ty.
1.2
Id
entify
gaps
bet
wee
n c
urr
ent
and r
equired
hum
an
reso
urc
es t
o m
eet
obje
ctiv
es.
1.3
Ass
ess
the
options
for
hum
an r
esourc
e re
quirem
ents
to m
eet
obje
ctiv
es.
2
Under
stan
d t
he
import
ance
of en
suring
that
rec
ruitm
ent
and
sele
ctio
n p
roce
sses
mee
t le
gal
, re
gula
tory
, et
hic
al
and s
oci
al re
quirem
ents
.
2.1
Exp
lain
how
to e
nsu
re r
ecru
itm
ent
and s
elec
tion
pro
cess
es a
re fai
r.
2.2
Exp
lain
how
to e
nsu
re t
hat
leg
al re
quirem
ents
, in
dust
ry r
egula
tions,
org
anis
atio
nal
polic
ies
and
pro
fess
ional
codes
are
met
.
2.3
Exp
lain
when
to s
eek
spec
ialis
t ex
per
tise
th
roughout
the
recr
uitm
ent
pro
cess
.
3
Be
able
to p
artici
pat
e in
th
e re
cruitm
ent
and
sele
ctio
n p
roce
ss.
3.1
Consu
lt w
ith r
elev
ant
oth
ers
to p
roduce
or
updat
e jo
b d
escr
iptions.
3.2
Agre
e w
ith c
olle
agues
the
stages
in t
he
recr
uitm
ent
and s
elec
tion p
roce
ss for
iden
tified
vaca
nci
es.
3.3
Id
entify
the
met
hods
and c
rite
ria
that
will
be
use
d
in t
he
recr
uitm
ent
and s
elec
tion p
roce
ss.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
49
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4
Be
able
to e
valu
ate
the
recr
uitm
ent
and s
elec
tion
pro
cess
and iden
tify
im
pro
vem
ents
for
the
futu
re.
4.1
Ass
ess
and s
elec
t ca
ndid
ates
usi
ng a
gre
ed m
ethods
and c
rite
ria.
4.2
Eva
luat
e th
e re
cruitm
ent
and s
elec
tion m
ethods
and c
rite
ria
use
d in o
wn a
rea o
f re
sponsi
bili
ty.
4.3
Id
entify
way
s of im
pro
ving futu
re r
ecru
itm
ent
and
sele
ctio
n.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
50
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
51
Unit 15: Develop working relationships with colleagues
Unit code: D1
Unit reference number: H/600/9660
QCF level: 2
Credit value: 3
Guided learning hours: 15
Unit summary
This unit will help learners to establish and develop effective working relationships with colleagues.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
52
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d t
he
ben
efits
of
work
ing w
ith c
olle
agues
. 1.1
D
escr
ibe
the
ben
efits
of pro
duct
ive
work
ing
rela
tionsh
ips.
2
Be
able
to e
stab
lish
work
ing r
elat
ionsh
ips
with
colle
agues
.
2.1
Id
entify
colle
agues
within
ow
n a
nd o
ther
org
anis
atio
ns.
2.2
Agre
e th
e ro
les
and r
esponsi
bili
ties
for
colle
agues
.
3
Be
able
to a
ct in a
pro
fess
ional
and r
espec
tful
man
ner
when
work
ing
with c
olle
agues
.
3.1
Exp
lain
how
to d
ispla
y beh
avi
our
that
show
s pro
fess
ional
ism
.
4
Be
able
to c
om
munic
ate
with c
olle
agues
. 4.1
Id
entify
, in
form
ation t
o o
ther
s cl
early
and
conci
sely
.
4.2
Exp
lain
how
to r
ecei
ve a
nd c
larify
ow
n
under
stan
din
g o
f in
form
atio
n.
5
Be
able
to iden
tify
pote
ntial
work
-rel
ated
difficu
ltie
s an
d e
xplo
re
solu
tions.
5.1
Id
entify
pote
ntial
work
-rel
ated
difficu
ltie
s and
conflic
ts o
f in
tere
st.
5.2
Exp
lain
how
to r
esolv
e id
entified
pote
ntial
difficu
ltie
s.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
53
Unit 16: Plan, allocate and monitor work in own area of responsibility
Unit code: D6
Unit reference number: H/600/9674
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit summary
This unit helps learners to plan, allocate and monitor work in own area of responsibility, and make any necessary changes to original work plans.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
54
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to p
roduce
a w
ork
pla
n f
or
ow
n a
rea o
f re
sponsi
bili
ty.
1.1
Exp
lain
the
conte
xt in w
hic
h w
ork
is
to b
e under
take
n.
1.2
Id
entify
the
skill
s bas
e an
d t
he
reso
urc
es a
vaila
ble
.
1.3
Exa
min
e priorities
and s
ucc
ess
criter
ia n
eeded
for
the
team
.
1.4
Pr
oduce
a w
ork
pla
n f
or
ow
n a
rea
of re
sponsi
bili
ty.
2
Be
able
to a
lloca
te a
nd
agre
e re
sponsi
bili
ties
with
team
mem
ber
s.
2.1
Id
entify
tea
m m
ember
s’ r
esponsi
bili
ties
for
iden
tified
work
act
ivitie
s.
2.2
Agre
e re
sponsi
bili
ties
and S
MART (
Spec
ific
, M
easu
rable
, Ach
ieva
ble
, Rea
listic
and T
ime-
bound)
obje
ctiv
es w
ith t
eam
mem
ber
s.
3
Be
able
to m
onitor
the
pro
gre
ss a
nd q
ual
ity
of
work
in o
wn a
rea o
f re
sponsi
bili
ty a
nd p
rovi
de
feed
back
.
3.1
Id
entify
way
s to
monitor
pro
gre
ss a
nd q
ual
ity
of
work
.
3.2
M
onitor
and e
valu
ate
pro
gre
ss a
gai
nst
agre
ed
stan
dar
ds
and p
rovi
de
feed
back
to t
eam
mem
ber
s.
4
Be
able
to r
evie
w a
nd
amen
d p
lans
of w
ork
for
ow
n a
rea o
f re
sponsi
bili
ty
and c
om
munic
ate
chan
ges
.
4.1
Rev
iew
and a
men
d w
ork
pla
n w
her
e ch
anges
are
nee
ded
.
4.2
Com
munic
ate
chan
ges
to t
eam
mem
ber
s.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
55
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
56
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
57
Unit 17: Support learning and development within own area of responsibility
Unit code: D7
Unit reference number: M/600/9676
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit summary
This unit helps learners to understand the importance of learning and to develop a learning environment within own area of responsibility.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
58
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to iden
tify
the
lear
nin
g n
eeds
of
colle
agues
in o
wn a
rea
of
resp
onsi
bili
ty.
1.1
Id
entify
gaps
bet
wee
n r
equirem
ents
of co
lleag
ues
’ cu
rren
t or
futu
re w
ork
role
s an
d t
hei
r ex
isting
know
ledge,
under
standin
g a
nd s
kills
.
1.2
Pr
ioritise
lea
rnin
g n
eeds
of co
lleag
ues
.
1.3
Pr
oduce
per
sonal
dev
elopm
ent
pla
ns
for
colle
agues
in
ow
n a
rea
of re
sponsi
bili
ty.
2
Under
stan
d h
ow
to
dev
elop a
lea
rnin
g
envi
ronm
ent
in o
wn a
rea
of re
sponsi
bili
ty.
2.1
Exp
lain
the
ben
efits
of
continual
lea
rnin
g a
nd
dev
elopm
ent.
2.2
Exp
lain
how
lea
rnin
g o
pport
unitie
s ca
n b
e pro
vided
fo
r ow
n a
rea
of re
sponsi
bili
ty.
3
Be
able
to s
upport
co
lleag
ues
in lea
rnin
g a
nd
its
applic
ation.
3.1
Id
entify
info
rmat
ion,
advi
ce a
nd g
uid
ance
to
support
lea
rnin
g.
3.2
Com
munic
ate
to c
olle
agues
to t
ake
resp
onsi
bili
ty
for
thei
r ow
n lea
rnin
g.
3.3
Exp
lain
to c
olle
agues
how
to g
ain
acc
ess
to lea
rnin
g
reso
urc
es.
3.4
Support
colle
agues
to p
ract
ise
and r
efle
ct o
n w
hat
th
ey h
ave
lear
ned
.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
59
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4
Be
able
to e
valu
ate
lear
nin
g o
utc
om
es a
nd
futu
re lea
rnin
g a
nd
dev
elopm
ent
of
colle
agues
.
4.1
Exa
min
e w
ith e
ach
colle
ague,
whet
her
the
lear
nin
g
activi
ties
under
take
n h
ave
ach
ieve
d t
he
des
ired
outc
om
es.
4.2
Support
colle
agues
when
updat
ing t
hei
r per
sonal
dev
elopm
ent
pla
n.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
60
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
61
Unit 18: Address performance problems affecting team members
Unit code: D8
Unit reference number: F/600/9679
QCF level: 4
Credit value: 3
Guided learning hours: 20
Unit summary
This unit will ensure that learners are able to identify, discuss, resolve and record team members’ performance problems.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
62
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d leg
al
requirem
ents
, in
dust
ry
regula
tions,
org
anis
atio
nal
polic
ies
and p
rofe
ssio
nal
co
des
conce
rnin
g
per
form
ance
.
1.1
Id
entify
leg
al r
equirem
ents
, in
dust
ry r
egula
tions,
org
anis
atio
nal
polic
ies
and p
rofe
ssio
nal
codes
co
nce
rnin
g p
erfo
rman
ce.
1.2
Exp
lain
lim
its
of ow
n a
uth
ority
rel
atin
g t
o
per
form
ance
pro
ble
ms.
2
Be
able
to iden
tify
per
form
ance
pro
ble
ms
of
team
mem
ber
s.
2.1
Ass
ess
team
mem
ber
s per
form
ance
agai
nst
per
form
ance
crite
ria.
2.2
Eva
luat
e ca
use
s of id
entified
per
form
ance
pro
ble
ms.
3
Be
able
to d
iscu
ss
per
form
ance
pro
ble
ms
with t
eam
mem
ber
s.
3.1
Id
entify
per
form
ance
pro
ble
ms
to t
he
atte
ntion o
f th
e te
am
mem
ber
conce
rned
.
3.2
Exp
lain
an o
rgan
isat
ion’s
polic
ies
for
man
agin
g
per
form
ance
pro
ble
ms
to t
he
team
mem
ber
co
nce
rned
.
3.3
D
evel
op a
confiden
tial re
cord
of
dis
cuss
ions
with
team
mem
ber
s ab
out
pro
ble
ms
affe
ctin
g t
hei
r per
form
ance
.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
63
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4
Be
able
to s
et a
cours
e of
action t
o d
eal w
ith
iden
tified
pro
ble
ms
with
team
mem
ber
s.
4.1
Exp
lain
and d
iscu
ss a
lter
nat
ive
cours
es o
f ac
tion
with t
he
team
mem
ber
conce
rned
.
4.2
Id
entify
the
cours
e of
action w
ith t
he
team
mem
ber
co
nce
rned
.
4.3
Rev
iew
and r
evis
e co
nfiden
tial
rec
ord
s of
dis
cuss
ions
with t
eam
mem
ber
s ab
out
pro
ble
ms
affe
ctin
g t
hei
r per
form
ance
.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
64
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
65
Unit 19: Build, support and manage a team
Unit code: D9
Unit reference number: F/600/9682
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit summary
This unit will ensure that learners are able to develop and manage and disband a team through a project cycle.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
66
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d t
he
purp
ose
an
d r
equired
att
ribute
s of
a te
am a
nd s
elec
t th
ose
th
at m
atc
h t
he
team
’s
requirem
ents
.
1.1
Exp
lain
the
role
of a t
eam
in t
he
achie
vem
ent
of a
spec
ific
pro
ject
or
activi
ty.
1.2
Id
entify
the
attr
ibute
s nee
ded
within
the
team
to
ach
ieve
its
obje
ctiv
es.
1.3
Anal
yse
the
skill
s an
d k
now
ledge
of pote
ntial
and
curr
ent
team
mem
ber
s ag
ain
st t
he
iden
tified
nee
ds.
1.4
Id
entify
indiv
idual
s w
hose
att
ribute
s m
ost
clo
sely
m
atch
the
iden
tified
req
uirem
ents
.
2
Be
able
to induct
tea
m
mem
ber
s an
d
com
munic
ate
thei
r ro
les
and r
esponsi
bili
ties
.
2.1
Com
munic
ate
pro
ject
aim
s an
d o
bje
ctiv
es t
o t
eam
m
ember
s.
2.2
Exp
lain
how
to intr
oduce
tea
m m
ember
s to
each
oth
er a
nd d
iscu
ss e
ach
mem
ber
’s r
ole
and
resp
onsi
bili
ties
.
3
Under
stan
d h
ow
to
support
tea
m
dev
elopm
ent.
3.1
Id
entify
the
stag
es o
f te
am d
evel
opm
ent.
3.2
Exp
lain
how
to r
esolv
e co
nflic
t bet
wee
n t
eam
m
ember
s.
3.3
D
escr
ibe
met
hods
of en
coura
gin
g t
eam
mem
ber
s to
sh
are
know
ledge
and s
kills
to a
chie
ve p
roje
ct
obje
ctiv
es.
3.4
Exp
lain
how
to e
nco
ura
ge
open
com
munic
atio
n,
trust
and r
espec
t bet
wee
n t
eam
mem
ber
s.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
67
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4
Be
able
to m
anag
e te
am
per
form
ance
and
under
stan
d h
ow
to
dis
ban
d a
tea
m.
4.1
M
onitor
and r
evie
w t
he
per
form
ance
of
a te
am
agai
nst
its
purp
ose
.
4.2
Com
munic
ate
pro
ject
dev
elopm
ents
to t
eam
m
ember
s an
d s
upport
any
change
in r
ole
s or
resp
onsi
bili
ties
.
4.3
Com
munic
ate
team
and indiv
idual
succ
esse
s to
all
the
team
mem
ber
s.
5
Under
stan
d h
ow
to
dis
ban
d t
eam
. 5.1
Exp
lain
how
to p
repare
tea
m m
ember
s fo
r pro
ject
co
ncl
usi
on.
5.2
D
escr
ibe
how
tea
m is
dis
ban
ded
.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
68
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
69
Unit 20: Manage conflict in a team Unit code: D10
Unit reference number: R/600/9685
QCF level: 3
Credit value: 3
Guided learning hours: 20
Unit summary
This unit will ensure that learners understand how to identify potential and actual conflicts within a team and take action to resolve them.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
70
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to s
upport
tea
m
mem
ber
s’ u
nder
stan
din
g
of th
eir
role
and p
osi
tion
within
a t
eam
.
1.1
Com
munic
ate
to t
eam
mem
ber
s th
e st
andar
ds
of
work
and b
ehav
iour
expec
ted o
f th
em.
1.2
Exp
lain
how
tea
m m
ember
s ca
n w
ork
toget
her
and
support
each
oth
er.
2
Be
able
to t
ake
mea
sure
s to
min
imis
e co
nflic
t w
ithin
a
team
.
2.1
Id
entify
iss
ues
with o
rgan
isational
str
uct
ure
s,
syst
ems
or
pro
cedure
s th
at
are
likel
y to
giv
e ri
se t
o
conflic
t.
2.2
Id
entify
pote
ntial
conflic
t bet
wee
n t
eam
mem
ber
s.
2.3
Exp
lain
act
ion r
equired
to a
void
pote
ntial
conflic
t an
d a
gre
e st
rate
gie
s fo
r co
nflic
t re
solu
tion.
3
Be
able
to u
nder
stan
d h
ow
to
enco
ura
ge
team
m
ember
s to
res
olv
e th
eir
ow
n c
onflic
ts.
3.1
Exp
lain
how
tea
m m
ember
s ca
n b
e en
coura
ged
to
iden
tify
and r
esolv
e th
eir
ow
n p
roble
ms
and
conflic
ts.
3.2
Exp
lain
how
res
pec
t ca
n b
e dev
eloped
and
mai
nta
ined
bet
wee
n t
eam
mem
ber
s.
4
Be
able
to u
nder
stan
d
legal
and o
rgan
isational
re
quirem
ents
conce
rnin
g
conflic
t.
4.1
Exp
lain
leg
al and o
rganis
atio
nal re
quirem
ents
co
nce
rnin
g c
onflic
t in
ow
n t
eam
.
4.2
Exp
lain
how
to m
ainta
in c
om
ple
te,
accu
rate
and
confiden
tial re
cord
s of co
nflic
ts a
nd t
hei
r outc
om
es.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
71
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
72
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
73
Unit 21: Lead and manage meetings Unit code: D11
Unit reference number: Y/600/9686
QCF level: 3
Credit value: 4
Guided learning hours: 20
Unit summary
This unit will ensure that learners are able to prepare for, lead and follow up issues identified in meetings.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
74
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to p
repar
e to
lea
d
a m
eeting.
1.1
Per
form
act
ivitie
s nee
ded
to b
e ca
rrie
d o
ut
in
pre
par
ation for
leadin
g a
mee
ting.
1.2
Pr
oduce
docu
men
tation in s
upport
of act
ivitie
s.
2
Be
able
to m
anag
e m
eeting p
roce
dure
s.
2.1
Id
entify
any
form
al pro
cedure
s th
at a
pply
in o
wn
org
anis
atio
n.
3
Be
able
to c
hai
r a
mee
ting.
3.1
M
anag
e th
e ag
enda
in c
ooper
ation w
ith p
art
icip
ants
to
ensu
re m
eeting o
bje
ctiv
es a
re m
et.
3.2
Pr
oduce
min
ute
s of th
e m
eeting a
nd a
lloca
te a
ctio
n
poin
ts a
fter
dis
cuss
ions.
4
Be
able
to u
nder
take
post
-mee
ting t
ask
s.
4.1
Exp
lain
that
the
min
ute
s of th
e m
eeting p
rovi
de
an
accu
rate
rec
ord
of pro
ceed
ings.
4.2
Com
munic
ate
and follo
w u
p m
eeting o
utc
om
es t
o
rele
vant
indiv
idual
s
4.3
Eva
luat
e w
het
her
the
mee
ting’s
obje
ctiv
es w
ere
met
and iden
tify
pote
ntial
im
pro
vem
ents
.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
75
Unit 22: Participate in meetings Unit code: D12
Unit reference number: H/600/9688
QCF level: 2
Credit value: 2
Guided learning hours: 10
Unit summary
This unit will ensure that learners are able to prepare for, take part in and communicate information arising from meetings.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
76
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to p
repar
e fo
r a
mee
ting.
1.1
Exp
lain
mee
ting o
bje
ctiv
es p
rior
to t
he
mee
ting.
1.2
Id
entify
ow
n r
ole
and p
repar
e as
nec
essa
ry.
2
Be
able
to p
artici
pat
e in
a
mee
ting.
2.1
Contr
ibute
to m
eeting d
iscu
ssio
ns
usi
ng e
viden
ce t
o
support
ow
n o
pin
ions.
2.2
Ack
now
ledge
oth
er v
iew
poin
ts p
rese
nte
d a
t a
mee
ting.
2.3
See
k cl
arific
atio
n o
r co
nfirm
atio
n o
f ow
n
under
stan
din
g o
f outc
om
es.
3
Be
able
to c
om
munic
ate
info
rmat
ion t
o r
elev
ant
stak
ehold
ers.
3.1
Com
munic
ate
info
rmat
ion f
rom
the
mee
ting t
o
those
who h
ave
an inte
rest
, in
lin
e w
ith a
ny
org
anis
atio
nal
pro
toco
l.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
77
Unit 23: Support individuals to develop and take responsibility for their performance
Unit code: D13
Unit reference number: D/600/9690
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit summary
This unit will ensure that learners are able to support individuals in assessing and implementing a development plan. It also ensures learners are able to monitor an individual’s progress and provide feedback.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
78
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to a
gre
e th
eir
per
form
ance
dev
elopm
ent
nee
ds
with a
n indiv
idual
.
1.1
Exp
lain
the
stan
dar
ds
of per
form
ance
req
uired
for
curr
ent
or
futu
re r
ole
with a
n indiv
idual
.
1.2
Id
entify
and a
gre
e th
e per
form
ance
dev
elopm
ent
nee
ds
for
the
indiv
idual
.
2
Be
able
to u
nder
stan
d h
ow
to
hel
p a
n indiv
idual
cr
eate
a d
evel
opm
ent
pla
n.
2.1
Id
entify
options
availa
ble
to s
upport
an indiv
idual in
m
eeting d
esired
sta
ndar
ds
of per
form
ance
.
2.2
Exp
lain
spec
ific
act
ions
nee
ded
to a
chie
ve
obje
ctiv
es.
2.3
Exp
lain
the
pro
cess
for
an indiv
idual
to c
reat
e a
dev
elopm
ent
pla
n.
3
Be
able
to s
upport
an
indiv
idual
in im
ple
men
ting
thei
r dev
elopm
ent
pla
n.
3.1
D
escr
ibe
the
opport
unitie
s pro
vided
for
an
indiv
idual
to im
pro
ve p
erfo
rman
ce.
3.2
Exp
lain
the
outc
om
e to
an indiv
idual
for
impro
ved
per
form
ance
.
4
Be
able
to e
valu
ate
an
indiv
idual
’s p
rogre
ss
agai
nst
a d
evel
opm
ent
pla
n a
nd p
rovi
de
feed
bac
k fo
r co
ntinual
per
form
ance
im
pro
vem
ent.
4.1
M
onitor
and e
valu
ate
an indiv
idual
’s p
rogre
ss
again
st t
hei
r dev
elopm
ent
pla
n.
4.2
Im
ple
men
t fe
edbac
k to
make
dev
elopm
ent
pla
n
revi
sions.
4.3
Exp
lain
how
to e
nco
ura
ge
indiv
idual
s to
take
re
sponsi
bili
ty f
or
continuin
g t
hei
r per
form
ance
dev
elopm
ent.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
79
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
80
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
81
Unit 24: Know how to follow disciplinary procedures
Unit code: D14
Unit reference number: H/600/9691
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit summary
This unit will ensure that learners understand how to follow disciplinary issues and inform individuals of expected performance.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
82
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to u
nder
stan
d
per
form
ance
exp
ecta
tions
of an
org
anis
atio
n.
1.1
Exp
lain
an o
rgan
isat
ion’s
req
uired
sta
ndar
ds
of
conduct
and p
erfo
rmance
.
1.2
Exp
lain
an o
rgan
isat
ion’s
form
al d
isci
plin
ary
pro
cedure
.
2
Be
able
to iden
tify
and u
se
com
munic
atio
n m
ethods
to a
sses
s pote
ntial
cas
es
of m
isco
nduct
or
unsa
tisf
acto
ry
per
form
ance
.
2.1
Exp
lain
how
to iden
tify
when
an indiv
idual’s
per
form
ance
fal
ls b
elow
org
anis
atio
nal
sta
ndar
ds.
2.2
Id
entify
com
munic
atio
n m
ethods
use
d t
o g
ather
in
form
atio
n o
n p
ote
ntial
case
s of m
isco
nduct
or
unsa
tisf
act
ory
per
form
ance
.
3
Be
able
to k
now
how
to
info
rmal
ly d
eal w
ith c
ases
of m
inor
mis
conduct
or
unsa
tisf
acto
ry
per
form
ance
.
3.1
Id
entify
the
diffe
rence
s bet
wee
n m
isco
nduct
, gro
ss
mis
conduct
and u
nsa
tisf
acto
ry p
erfo
rman
ce,
and
how
each
should
be
han
dle
d.
3.2
Eva
luat
e w
het
her
a c
ase
of
mis
conduct
or
unsa
tisf
act
ory
per
form
ance
can
be
dea
lt w
ith
info
rmal
ly.
3.3
Ass
ess
met
hods
availa
ble
to im
pro
ve p
erfo
rman
ce
or
beh
avi
our.
3.4
Exp
lain
the
import
ance
of
reco
rdin
g info
rmal
dis
ciplin
ary
pro
ceed
ings.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
83
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4
Be
able
to f
ollo
w a
n
org
anis
atio
n’s
form
al
dis
ciplin
ary
pro
cedure
.
4.1
Exp
lain
the
import
ance
of
seek
ing a
dvi
ce a
nd
guid
ance
fro
m s
pec
ialis
ts p
rior
to t
aki
ng a
ctio
n.
4.2
Exp
lain
when
to follo
w form
al d
isci
plin
ary
pro
cedure
s.
4.3
Ass
ess
the
import
ance
of co
mm
unic
atin
g
dis
ciplin
ary
pro
cedure
s to
indiv
idual
s.
4.4
Exp
lain
how
to r
ecord
and s
tore
info
rmation
thro
ughout
the
dis
ciplin
ary
pro
cess
.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
84
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
85
Unit 25: Managing grievance procedures Unit code: D15
Unit reference number: K/600/9692
QCF level: 4
Credit value: 3
Guided learning hours: 10
Unit summary
This unit will ensure that learners can follow grievance procedures in their own organisation.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
86
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d h
ow
to
pre
vent
pote
ntial
griev
ance
s.
1.1
Id
entify
situat
ions
that
are
lik
ely
to lea
d t
o
griev
ance
s in
an o
rganis
atio
n.
1.2
Exp
lain
how
to p
reve
nt
pote
ntial griev
ance
s.
2
Under
stan
d a
n
org
anis
atio
n’s
griev
ance
polic
y an
d p
roce
dure
and
dea
l w
ith c
once
rns
rais
ed
by
indiv
idual
s in
form
ally
.
2.1
Exp
lain
an o
rgan
isat
ion’s
griev
ance
polic
y and
pro
cedure
.
2.2
Id
entify
the
circ
um
stan
ces
wher
e a
conce
rn m
ay
be
dea
lt w
ith info
rmal
ly.
2.3
Exp
lain
the
met
hods
use
d t
o d
eal in
form
ally
with
conce
rns.
3
Under
stan
d h
ow
to f
ollo
w
griev
ance
pro
cedure
s.
3.1
Exp
lain
how
to f
ollo
w a
n o
rgan
isat
ion’s
wri
tten
griev
ance
pro
cedure
.
3.2
Exp
lain
the
import
ance
of
com
munic
atin
g g
riev
ance
pro
cedure
s.
3.3
Id
entify
how
to s
eek
advi
ce a
nd g
uid
ance
fro
m
spec
ialis
ts o
r co
lleag
ues
when
dea
ling w
ith
griev
ance
s.
3.4
Exp
lain
how
to r
ecord
and s
tore
info
rmation
thro
ughout
the
griev
ance
pro
cess
.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
87
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
88
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
89
Unit 26: Support the management of redundancies in own area of responsibility
Unit code: D16
Unit reference number: M/600/9693
QCF level: 4
Credit value: 3
Guided learning hours: 15
Unit summary
This unit will ensure that learners can manage redundancies, follow organisational procedures, communicate and seek support in own area of responsibility.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
90
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d h
ow
to f
ollo
w
redundan
cy p
olic
y w
ithin
ow
n a
rea o
f re
sponsi
bili
ty.
1.1
Exp
lain
ow
n o
rgan
isation’s
red
undan
cy p
olic
y,
pro
cess
es a
nd a
ny
appea
ls p
roce
dure
s.
1.2
Id
entify
how
to a
cces
s su
pport
fro
m c
olle
agues
or
spec
ialis
ts w
hen
follo
win
g r
edundan
cy p
roce
sses
.
2
Com
munic
ate
info
rmat
ion
on r
edundan
cies
to t
hose
af
fect
ed.
2.1
Exp
lain
how
continuous
com
munic
atio
n w
ith t
hose
af
fect
ed b
y th
e re
dundan
cy p
olic
y.
2.2
Exp
lain
the
form
of co
mm
unic
ation r
equired
to
info
rm indiv
idual
s se
lect
ed for
redundan
cy.
2.3
Ass
ess
how
to m
ainta
in t
he
mora
le o
f re
mai
nin
g
indiv
idual
s.
3
Under
stan
d h
ow
to
support
those
aff
ecte
d b
y re
dundan
cies
.
3.1
Id
entify
wher
e su
pport
fro
m c
olle
agues
or
spec
ialis
ts m
ay b
e acc
esse
d b
y th
ose
aff
ecte
d b
y re
dundan
cies
.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
91
Unit 27: Develop and implement a risk assessment plan in own area of responsibility
Unit code: E6
Unit reference number: L/600/9703
QCF level: 4
Credit value: 6
Guided learning hours: 20
Unit summary
This unit helps learners promote, monitor and review health and safety in own area of responsibility.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
92
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d t
he
legal
requirem
ents
and p
erso
nal
re
sponsi
bili
ties
for
hea
lth
and s
afe
ty w
ithin
an
org
anis
atio
n.
1.1
Sta
te t
he
legal
req
uirem
ents
that
apply
to o
wn r
ole
in
rel
atio
n t
o h
ealth a
nd s
afe
ty.
1.2
Consu
lt w
ith s
pec
ialis
t advi
sor(
s) o
n h
ealth a
nd
safe
ty p
olic
y an
d p
roce
dure
s.
1.3
Exp
lain
an o
rgan
isat
ion’s
hea
lth a
nd s
afe
ty
resp
onsi
bili
ties
.
1.4
D
escr
ibe
hea
lth a
nd s
afet
y re
sponsi
bili
ties
in o
wn
area
of
resp
onsi
bili
ty.
2
Be
able
to p
rom
ote
the
import
ance
of hea
lth a
nd
safe
ty p
ract
ices
.
2.1
Com
munic
ate
an o
rgan
isat
ion’s
writt
en h
ealth a
nd
safe
ty p
olic
y to
indiv
idual
s w
ithin
ow
n a
rea
of
resp
onsi
bili
ty.
2.2
Allo
cate
suffic
ient
reso
urc
es t
o d
eal w
ith h
ealth a
nd
safe
ty iss
ues
in o
wn a
rea
of
resp
onsi
bili
ty.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
93
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
3
Be
able
to e
nsu
re t
hat
haz
ards
and r
isks
are
id
entified
and m
anaged
in
ow
n a
rea o
f re
sponsi
bili
ty.
3.1
Consu
lt w
ith c
olle
agues
on h
ealth a
nd s
afet
y haz
ards
and r
isks
in o
wn a
rea o
f re
sponsi
bili
ty.
3.2
Ass
ess
hea
lth a
nd s
afe
ty h
azar
ds
and r
isks
in o
wn
area
of
resp
onsi
bili
ty.
3.3
Id
entify
haza
rds
and r
isks
that
req
uire
action t
o b
e ta
ken t
o e
nsu
re c
om
plia
nce
with leg
al an
d
org
anis
atio
nal
req
uirem
ents
.
3.4
D
evel
op a
nd im
ple
men
t a
pla
n in o
wn a
rea
of
resp
onsi
bili
ty.
4
Be
able
to m
onitor
and
revi
ew h
ealth a
nd s
afe
ty
per
form
ance
and p
olic
y in
ow
n a
rea o
f re
sponsi
bili
ty.
4.1
Est
ablis
h p
roce
dure
s th
at m
onitor
hea
lth a
nd s
afe
ty
per
form
ance
in o
wn a
rea
of
resp
onsi
bili
ty.
4.2
Rev
iew
the
hea
lth a
nd s
afe
ty p
erfo
rman
ce o
f ow
n
area
of
resp
onsi
bili
ty.
4.3
Rev
iew
the
hea
lth a
nd s
afe
ty p
olic
y in
ow
n a
rea o
f re
sponsi
bili
ty.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
94
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
95
Unit 28: Manage physical resources Unit code: E8
Unit reference number: K/600/9711
QCF level: 4
Credit value: 3
Guided learning hours: 25
Unit summary
This unit will ensure that learners are able to identify, obtain, manage and review the use of physical resources. The unit also ensures learners are able to take the environmental impact of resource use into consideration.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
96
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d t
he
import
ance
of
sust
ain
abili
ty w
hen
usi
ng
phys
ical
res
ourc
es.
1.1
Exp
lain
the
import
ance
of usi
ng s
ust
ainab
le
reso
urc
es.
1.2
Exp
lain
the
pote
ntial im
pact
of
reso
urc
e use
on t
he
envi
ronm
ent.
1.3
Exp
lain
how
to u
se r
esourc
es e
ffec
tive
ly a
nd
effici
ently.
1.4
D
escr
ibe
act
ions
one
can t
ake
to m
inim
ise
any
adve
rse
envi
ronm
enta
l im
pac
t of usi
ng p
hys
ical
re
sourc
es.
2
Be
able
to iden
tify
re
sourc
e re
quirem
ents
for
ow
n a
rea o
f re
sponsi
bili
ty.
2.1
Consu
lt w
ith c
olle
agues
to iden
tify
thei
r pla
nned
ac
tivi
ties
and c
orr
espondin
g r
esourc
e nee
ds.
2.2
Eva
luat
e pas
t re
sourc
e use
to info
rm e
xpec
ted
futu
re d
eman
d.
2.3
Id
entify
res
ourc
e re
quirem
ents
for
ow
n a
rea
of
resp
onsi
bili
ty.
3
Be
able
to o
bta
in r
equired
re
sourc
es f
or
ow
n a
rea
of
resp
onsi
bili
ty.
3.1
Subm
it a
busi
nes
s ca
se t
o p
rocu
re r
equired
re
sourc
es.
3.2
Rev
iew
and a
gre
e re
quired
res
ourc
es w
ith r
elev
ant
indiv
idual
s.
3.3
Exp
lain
an o
rgan
isat
ion’s
pro
cess
es for
pro
curing
agre
ed r
esourc
es.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
97
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4
Be
able
to m
onitor
and
revi
ew t
he
qual
ity
and
usa
ge
of re
sourc
es in o
wn
area
of
resp
onsi
bili
ty.
4.1
M
onitor
the
qual
ity
of re
sourc
es a
gai
nst
req
uired
sp
ecific
atio
ns.
4.2
Id
entify
diffe
rence
s bet
wee
n a
ctual
and p
lanned
use
of
reso
urc
es a
nd t
ake
corr
ective
act
ion.
4.3
Anal
yse
the
effe
ctiv
enes
s an
d e
ffic
iency
of re
sourc
e use
in o
wn a
rea o
f re
sponsi
bili
ty.
4.4
M
ake
reco
mm
endations
to im
pro
ve t
he
effe
ctiv
enes
s an
d e
ffic
iency
of
reso
urc
e use
.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
98
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
99
Unit 29: Manage the environmental impact of work activities
Unit code: E9
Unit reference number: M/600/9712
QCF level: 4
Credit value: 5
Guided learning hours: 10
Unit summary
This unit will ensure that learners understand how to, and are able to, assess the environmental impact of their work and operate in such a way as to reduce the impact on the environment.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
100
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d t
he
legal
requirem
ents
and
envi
ronm
enta
l polic
ies
that
im
pac
t on o
wn a
rea
of re
sponsi
bili
ty.
1.1
Exp
lain
the
legal re
quirem
ents
that
im
pac
t on o
wn
area
of
resp
onsi
bili
ty.
1.2
Exp
lain
the
envi
ronm
enta
l polic
ies
that
im
pac
t on
ow
n a
rea o
f re
sponsi
bili
ty.
2
Under
stan
d h
ow
to a
sses
s th
e im
pac
t of w
ork
ac
tivi
ties
on t
he
envi
ronm
ent
and h
ow
this
ca
n b
e m
inim
ised
.
2.1
Exp
lain
what
spec
ialis
t ad
vice
is
avai
lable
to
man
age
the
envi
ronm
enta
l im
pac
t of w
ork
ac
tivi
ties
.
2.2
Exp
lain
how
to a
sses
s th
e im
pact
of w
ork
act
ivitie
s an
d r
esourc
es o
n t
he
envi
ronm
ent.
2.3
Exp
lain
how
to m
inim
ise
the
envi
ronm
enta
l im
pact
of w
ork
act
ivitie
s.
3
Be
able
to a
sses
s an
d
report
on t
he
envi
ronm
enta
l im
pact
of
work
act
ivitie
s in
ow
n a
rea
of re
sponsi
bili
ty.
3.1
Ass
ess
the
envi
ronm
enta
l im
pact
of w
ork
act
ivitie
s an
d r
esourc
e use
.
3.2
Pro
duce
a r
eport
on t
he
envi
ronm
enta
l im
pac
t of
work
act
ivitie
s an
d r
esourc
e use
, w
ith
reco
mm
endat
ions
for
impro
vem
ent.
4
Be
able
to o
rgan
ise
work
ac
tivi
ties
and r
esourc
e use
to
min
imis
e en
viro
nm
enta
l im
pac
t.
4.1
Adap
t th
e use
of
reso
urc
es in o
wn a
rea
of
resp
onsi
bili
ty t
o r
educe
envi
ronm
enta
l im
pac
t.
4.2
O
rgan
ise
act
ivitie
s in
ow
n a
rea o
f re
sponsi
bili
ty t
o
reduce
envi
ronm
enta
l im
pact
.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
101
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
5
Be
able
to p
rom
ote
ongoin
g im
pro
vem
ent
in
envi
ronm
enta
l per
form
ance
.
5.1
Est
ablis
h m
eans
by
whic
h indiv
idual
s ca
n iden
tify
an
d r
eport
opport
unitie
s fo
r im
pro
ving
envi
ronm
enta
l per
form
ance
.
5.2
Com
munic
ate
envi
ronm
enta
l ben
efits
resu
ltin
g fro
m
chan
ges
to w
ork
act
ivitie
s.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
102
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
103
Unit 30: Make effective decisions Unit code: E10
Unit reference number: F/600/9715
QCF level: 3
Credit value: 3
Guided learning hours: 10
Unit summary
This unit will ensure that learners understand the process of decision making, and can identify and analyse information to enable them to come to a final decision.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
104
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to iden
tify
ci
rcum
stan
ces
that
req
uire
a dec
isio
n t
o b
e m
ade.
1.1
Exp
lain
the
circ
um
stan
ces
requirin
g a
dec
isio
n t
o b
e m
ade.
1.2
Sta
te t
he
des
ired
obje
ctiv
e(s)
for
maki
ng a
dec
isio
n.
1.3
Est
ablis
h c
rite
ria
on w
hic
h t
o b
ase
the
dec
isio
n,
in
line
with o
wn o
rgan
isat
ion.
2
Be
able
to c
olle
ct
info
rmat
ion t
o info
rm
dec
isio
n m
akin
g.
2.1
Id
entify
info
rmat
ion n
eeded
to info
rm t
he
dec
isio
n-
mak
ing p
roce
ss.
2.2
Com
munic
ate
with s
take
hold
ers
affe
cted
by
the
dec
isio
n.
2.3
Exp
lain
how
to info
rm s
take
hold
ers
about
the
dec
isio
n-m
akin
g p
roce
ss.
3
Be
able
to a
nal
yse
info
rmat
ion t
o info
rm
dec
isio
n m
akin
g.
3.1
Id
entify
info
rmat
ion f
or
valid
ity
and r
elev
ance
to
the
dec
isio
n-m
akin
g p
roce
ss.
3.2
Anal
yse
info
rmat
ion a
nd a
gai
nst
est
ablis
hed
cr
iter
ia.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
105
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4
Be
able
to m
ake
a dec
isio
n.
4.1
Apply
dec
isio
n-m
akin
g t
echniq
ue(
s) t
o d
eter
min
e a
dec
isio
n.
4.2
Exp
lain
the
dec
isio
n m
ade
in lin
e w
ith d
esired
obje
ctiv
es.
4.3
Com
munic
ate
the
dec
isio
n t
aken
to r
elev
ant
stak
ehold
ers.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
106
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
107
Unit 31: Communicate information and knowledge
Unit code: E11
Unit reference number: H/600/9724
QCF level: 2
Credit value: 3
Guided learning hours: 10
Unit summary
This unit will ensure that learners are able to communicate selected information and knowledge to a target audience using appropriate communication techniques and methods.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
108
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to iden
tify
the
info
rmat
ion r
equired
, an
d
its
relia
bili
ty,
for
com
munic
atio
n.
1.1
Exp
lain
the
info
rmation a
nd k
now
ledge
that
nee
ds
com
munic
atin
g.
1.2
Id
entify
the
targ
et a
udie
nce
req
uirin
g t
he
info
rmat
ion a
nd k
now
ledge.
2
Be
able
to u
nder
stan
d
com
munic
atio
n t
echniq
ues
an
d m
ethods.
2.1
Id
entify
what
tec
hniq
ues
and m
ethods
can b
e use
d
to c
om
munic
ate
info
rmat
ion a
nd k
now
ledge.
2.2
Exp
lain
how
to s
elec
t th
e m
ost
appro
priat
e te
chniq
ue
and m
ethod.
3
Be
able
to c
om
munic
ate
info
rmat
ion a
nd
know
ledge
usi
ng
appro
priat
e te
chniq
ues
an
d m
ethods.
3.1
Com
munic
ate
to t
arg
et a
udie
nce
usi
ng t
he
appro
priat
e te
chniq
ues
and m
ethods.
3.2
Exp
lain
how
the
targ
et a
udie
nce
has
rec
eive
d a
nd
under
stood t
he
info
rmat
ion c
om
munic
ated
.
4
Be
able
to a
dap
t co
mm
unic
atio
n t
echniq
ues
an
d m
ethods
acc
ord
ing t
o
targ
et a
udie
nce
res
ponse
.
4.1
Exp
lain
how
to m
odify
com
munic
atio
n t
echniq
ues
an
d m
ethods
in r
esponse
to v
erbal
and n
on-v
erbal
fe
edback
.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
109
Unit 32: Manage knowledge in own area of responsibility
Unit code: E12
Unit reference number: T/600/9730
QCF level: 3
Credit value: 4
Guided learning hours: 15
Unit summary
This unit will ensure that learners are able to understand how knowledge is managed, using agreed procedures and processes in own organisation.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
110
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to u
nder
stan
d
exis
ting k
now
ledge
man
agem
ent
in o
wn a
rea
of re
sponsi
bili
ty.
1.1
D
escr
ibe
how
know
ledge
is g
ained
and a
pplie
d in
ow
n a
rea o
f re
sponsi
bili
ty.
1.2
Exp
lain
how
know
ledge
is s
har
ed in o
wn a
rea
of
resp
onsi
bili
ty.
1.3
O
utlin
e how
inte
llect
ual
pro
per
ty is
pro
tect
ed in
ow
n a
rea o
f re
sponsi
bili
ty.
2
Be
able
to d
evel
op
know
ledge
2.1
Id
entify
est
ablis
hed
pro
cess
es a
nd p
roce
dure
s w
hic
h c
an d
evel
op k
now
ledge.
2.2
Exp
lain
how
to s
upport
indiv
idual
s to
ensu
re
know
ledge
dev
elopm
ent
pro
cess
es a
re follo
wed
.
3
Be
able
to s
hare
kn
ow
ledge.
3.1
Com
munic
ate
esta
blis
hed
pro
cess
es a
nd
pro
cedure
s w
hic
h s
hare
know
ledge
acro
ss o
wn a
rea
of re
sponsi
bili
ty.
3.2
Exp
lain
how
to s
upport
indiv
idual
s to
ensu
re
know
ledge-
shar
ing p
roce
sses
are
follo
wed
.
4
Be
able
to m
onitor
and
eval
uat
e kn
ow
ledge
man
agem
ent
in o
wn a
rea
of re
sponsi
bili
ty.
4.1
Ass
ess
the
know
ledge
dev
elopm
ent
pro
cess
in o
wn
area
of
resp
onsi
bili
ty.
4.2
Im
ple
men
t an
y ch
anges
to im
pro
ve k
now
ledge
man
agem
ent.
4.3
M
onitor
chan
ge
and d
evel
opm
ent
in t
he
know
ledge
dev
elopm
ent
pro
cess
.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
111
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
112
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
113
Unit 33: Procure supplies Unit code: E15
Unit reference number: L/600/9734
QCF level: 3
Credit value: 2
Guided learning hours: 20
Unit summary
This unit will ensure that learners are able to identify required supplies, procure supplies and monitor their delivery.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
114
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to iden
tify
re
quirem
ents
for
supplie
s.
1.1
Sel
ect
colle
agues
to a
gre
e re
quirem
ents
for
supplie
s.
1.2
Pr
oduce
a s
pec
ific
atio
n for
supply
req
uirem
ents
.
2
Be
able
to e
valu
ate
supplie
rs t
hat
mee
t id
entified
req
uirem
ents
.
2.1
Id
entify
supplie
rs t
hat
mee
t re
sourc
e,
org
anis
atio
nal
and leg
al r
equirem
ents
.
2.2
Eva
luat
e su
pplie
rs a
gai
nst
req
uirem
ents
.
3
Be
able
to s
elec
t su
pplie
rs
and o
bta
in s
upplie
s.
3.1
Sel
ect
supplie
r(s)
that
bes
t m
eet
requirem
ents
.
3.2
Exp
lain
how
to a
gre
e w
ith t
he
contr
actu
al t
erm
s w
ith s
elec
ted s
upplie
r(s)
.
4
Be
able
to m
onitor
supplie
r per
form
ance
. 4.1
Id
entify
how
to m
onitor
supplie
r per
form
ance
and
del
iver
y ag
ainst
agre
ed c
ontr
act
ual
ter
ms.
4.2
Exp
lain
the
pro
cedure
for
dea
ling w
ith b
reac
hes
of
contr
act
.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
115
Unit 34: Manage a tendering process Unit code: E16
Unit reference number: H/600/9738
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit summary
This unit will ensure that learners are able to manage a tendering process, including developing product or service specifications and tender guidelines, evaluating tenders and selecting a supplier to deliver the required products or services.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
116
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d t
ender
ing
pro
cess
es
1.1
Exp
lain
the
legal re
quirem
ents
of a t
ender
ing
pro
cess
.
1.2
Exp
lain
org
anis
atio
nal
ten
der
ing p
olic
ies
and
pro
cess
es.
1.3
Exp
lain
how
to s
eek
spec
ialis
t su
pport
for
the
tender
ing p
roce
ss.
2
Be
able
to d
raw
up a
sp
ecific
atio
n for
required
pro
duct
s or
serv
ices
.
2.1
Consu
lt w
ith c
olle
agues
to iden
tify
and a
gre
e re
quirem
ents
for
pro
duct
s or
serv
ices
.
2.2
D
raw
up a
spec
ific
atio
n t
hat
des
crib
es t
he
pro
duct
s or
serv
ices
req
uired
.
3
Be
able
to w
rite
an
invi
tation t
o t
ender
docu
men
t an
d
com
munic
ate
it t
o
pro
spec
tive
supplie
rs.
3.1
W
rite
an invi
tation t
o t
ender
outlin
ing r
equired
sp
ecific
atio
ns
and o
rgan
isat
ional
ten
der
ing
pro
cess
es.
3.2
Com
munic
ate
the
invi
tation t
o t
ender
to
pro
spec
tive
supplie
rs.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
117
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4
Under
stan
d h
ow
to
resp
ond f
airly
to p
re-
tender
quer
ies.
4.1
Exp
lain
how
to r
espond t
o p
re-t
ender
quer
ies
in
way
s th
at e
nsu
re a
ll pro
spec
tive
supplie
rs h
ave
the
sam
e in
form
atio
n.
5
Be
able
to e
valu
ate
rece
ived
ten
der
s.
5.1
Est
ablis
h c
rite
ria
with w
hic
h t
o e
valu
ate
rece
ived
te
nder
s.
5.2
Rec
eive
, re
cord
and o
pen
ten
der
s in
lin
e w
ith s
tate
d
tender
ing p
roce
ss.
5.3
See
k cl
arific
atio
n fro
m p
rosp
ective
supplie
rs w
her
e nec
essa
ry.
5.4
Eva
luat
e te
nder
s ag
ainst
est
ablis
hed
crite
ria.
6
Be
able
to s
elec
t a
supplie
r an
d p
rovi
de
post
-te
nder
fee
dbac
k.
6.1
O
ffer
a c
ontr
act
to t
he
chose
n s
upplie
r.
6.2
In
form
unsu
cces
sful su
pplie
rs o
f th
e outc
om
e an
d
pro
vide
feed
bac
k.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
118
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
119
Unit 35: Plan and manage a project Unit code: F1
Unit reference number: J/600/9750
QCF level: 4
Credit value: 8
Guided learning hours: 30
Unit summary
This unit helps learners to clarify the scope and objectives of a project, develop a project plan, and consult and agree the plan with others.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
120
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d t
he
princi
ple
s,
pro
cess
es,
tools
and
tech
niq
ues
of pro
ject
m
anag
emen
t.
1.1
D
escr
ibe
the
role
s and r
esponsi
bili
ties
of
a pro
ject
m
anag
er.
1.2
Exp
lain
how
to a
pply
princi
ple
s, p
roce
sses
, to
ols
an
d t
echniq
ues
of pro
ject
man
agem
ent.
2
Be
able
to a
gre
e th
e sc
ope
and o
bje
ctiv
es o
f a
pro
ject
.
2.1
Agre
e SM
ART (
Spec
ific
, M
easu
rable
, Ach
ieva
ble
, Rea
listic,
and T
ime-
bound)
obje
ctiv
es a
nd s
cope
of
the
pro
ject
with p
roje
ct s
ponso
r(s)
and
stak
ehold
ers.
3
Be
able
to iden
tify
the
budget
in o
rder
to d
evel
op
a pro
ject
pla
n.
3.1
Id
entify
budget
and t
imes
cale
s in
ord
er t
o d
evel
op
the
pro
ject
pla
n w
ith s
take
hold
ers.
3.2
Consu
lt w
ith s
take
hold
ers
to n
egotiat
e th
e pro
ject
pla
n.
3.3
Id
entify
pote
ntial
ris
ks a
nd c
ontingen
cies
.
3.4
Est
ablis
h c
rite
ria
and p
roce
sses
for
eval
uat
ing t
he
pro
ject
on c
om
ple
tion.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
121
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4
Be
able
to im
ple
men
t a
pro
ject
pla
n.
4.1
Allo
cate
role
s an
d r
esponsi
bili
ties
to p
roje
ct t
eam
m
ember
s.
4.2
Pro
vide
reso
urc
es iden
tified
in t
he
pro
ject
pla
n.
4.3
Brief
pro
ject
tea
m m
ember
s on t
he
pro
ject
pla
n a
nd
thei
r ro
les
and r
esponsi
bili
ties
.
4.4
Im
ple
men
t a
pro
ject
pla
n u
sing p
roje
ct
man
agem
ent
tools
and t
echniq
ues
.
5
Be
able
to m
anag
e a
pro
ject
to its
concl
usi
on.
5.1
Apply
a r
ange
of pro
ject
man
agem
ent
tools
and
tech
niq
ues
to m
onitor,
contr
ol and r
evie
w p
rogre
ss.
5.2
Pr
ovi
de
support
to p
roje
ct t
eam
mem
ber
s.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
122
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
123
Unit 36: Develop and implement marketing plans
Unit code: F4
Unit reference number: K/600/9790
QCF level: 4
Credit value: 6
Guided learning hours: 25
Unit summary
This unit will ensure that learners can produce a marketing strategy, implement a plan and monitor and evaluate the plan to determine future marketing activities.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
124
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to iden
tify
and
priori
tise
mar
keting
obje
ctiv
es f
or
ow
n a
rea
of
resp
onsi
bili
ty.
1.1
Anal
yse
the
org
anis
ation’s
busi
nes
s pla
n t
o iden
tify
m
arke
ting o
bje
ctiv
es f
or
ow
n a
rea
of re
sponsi
bili
ty.
1.2
Exp
lain
the
org
anis
ation’s
culture
, vi
sion a
nd
valu
es.
1.3
Anal
yse
and p
rioritise
mar
keting o
bje
ctiv
es.
2
Be
able
to p
roduce
a
mar
keting s
trat
egy
in o
wn
area
of
resp
onsi
bili
ty.
2.1
D
escr
ibe
and e
valu
ate
the
targ
et m
arke
ts f
or
ow
n
org
anis
atio
n’s
pro
duct
s or
serv
ices
.
2.2
Id
entify
and c
onsu
lt w
ith m
ark
etin
g s
pec
ialis
ts if
required
.
2.3
Id
entify
mar
keting t
ools
and m
odel
s to
dev
elop a
st
rate
gy.
2.4
D
evel
op a
mar
keting s
trat
egy
bas
ed o
n k
ey s
ucc
ess
criter
ia for
ow
n a
rea
of re
sponsi
bili
ty.
3
Be
able
to p
roduce
and
imple
men
t a
mark
etin
g
pla
n f
or
ow
n a
rea o
f re
sponsi
bili
ty.
3.1
Eva
luat
e th
e re
sourc
e re
quirem
ents
for
the
mar
keting p
lan.
3.2
Pr
oduce
a m
arke
ting p
lan b
ase
d o
n t
he
stra
tegy.
3.3
Agre
e ro
les
and r
esponsi
bili
ties
of st
ake
hold
ers.
3.4
Com
munic
ate
the
mark
etin
g p
lan w
ith k
ey
stak
ehold
ers.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
125
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4
Monitor
and e
valu
ate
the
mar
keting p
lan in o
wn
area
of
resp
onsi
bili
ty.
4.1
M
onitor
pro
gre
ss o
f th
e m
arke
ting p
lan a
gai
nst
busi
nes
s obje
ctiv
es.
4.2
Ass
ess
and e
valu
ate
the
impac
t of th
e m
ark
etin
g
pla
n.
4.3
Rev
ise
futu
re m
ark
etin
g p
lans
bas
ed o
n t
he
impac
t ev
aluat
ion.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
126
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
127
Unit 37: Analyse the market in which your organisation operates
Unit code: F9
Unit reference number: M/600/9791
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit summary
This unit will ensure that learners are able to analyse an organisation’s market position and trends. Learners can analyse customer needs and communicate to stakeholders.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
128
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to a
nal
yse
cust
om
ers’
nee
ds.
1.1
Ass
ess
the
econom
ic e
nvi
ronm
ent
in w
hic
h y
our
org
anis
atio
n o
per
ate
s.
1.2
Eva
luat
e yo
ur
cust
om
ers’
nee
ds
and r
elat
e to
ow
n
org
anis
atio
n.
1.3
Anal
yse
cust
om
er p
erce
ption o
f ow
n
pro
duct
s/se
rvic
es in c
om
pariso
n t
o c
om
pet
itors
2
Be
able
to a
nal
yse
the
mar
ket
usi
ng r
esea
rch
tools
and t
echniq
ues
.
2.1
Id
entify
and u
tilis
e m
arke
t re
sear
ch s
pec
ialis
ts if
nec
essa
ry.
2.2
Anal
yse
curr
ent
and f
utu
re m
acro
- an
d m
icro
-ec
onom
ic t
rends
in o
wn s
ecto
r.
2.3
U
se r
ecognis
ed r
esea
rch t
ools
to a
sses
s m
arke
t tr
ends
and o
pport
unitie
s fo
r gro
wth
.
3
Be
able
to c
om
munic
ate
rese
arc
h f
indin
gs
to
info
rm m
anag
eria
l dec
isio
ns.
3.1
Pr
oduce
a r
eport
base
d o
n r
esea
rch f
indin
gs.
3.2
Com
munic
ate
the
report
to k
ey indiv
idual
s w
ithin
ow
n o
rgan
isat
ion.
3.3
Eva
luat
e fe
edbac
k fr
om
key
indiv
idual
s.
3.4
Rev
ise
and c
om
munic
ate
updat
ed r
eport
to k
ey
indiv
idual
s.
3.5
M
onitor
the
econom
ic e
nvi
ronm
ent
and c
han
ges
in
cust
om
ers’
nee
ds.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
129
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
130
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
131
Unit 38: Manage the achievement of customer satisfaction
Unit code: F11
Unit reference number: A/600/9793
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit summary
This unit helps learners to understand the importance of monitoring customer service satisfaction levels to manage the achievement of customer satisfaction.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
132
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to u
nder
stan
d
cust
om
er s
ervi
ce
stan
dar
ds
required
in o
wn
org
anis
atio
n.
1.1
Exp
lain
cust
om
er s
ervi
ce s
tandar
ds
within
ow
n
org
anis
atio
n.
1.2
D
escr
ibe
cust
om
er s
ervi
ce b
est
pra
ctic
e in
ow
n
sect
or
usi
ng r
esea
rch t
echniq
ues
.
2
Be
able
to im
ple
men
t su
stain
able
pro
cess
es f
or
cust
om
er s
atis
fact
ion.
2.1
D
efin
e su
stai
nab
le p
roce
sses
taki
ng into
acc
ount
envi
ronm
enta
l is
sues
.
2.2
Id
entify
sust
ainab
le p
roce
sses
to s
upport
cust
om
er
serv
ice
standar
ds.
2.3
Pr
oduce
a p
lan f
or
imple
men
tation.
2.4
Sta
te c
ust
om
er s
ervi
ce s
tandard
s w
ith r
elev
ant
key
stak
ehold
ers.
2.5
Ensu
re r
esourc
es a
re p
rovi
ded
to d
eliv
er a
gre
ed
stan
dar
ds
of
cust
om
er s
ervi
ce.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
133
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
3
Be
able
to m
anag
e and
support
colle
agues
in
del
iver
ing c
ust
om
er
serv
ice
standar
ds.
3.1
Com
munic
ate
cust
om
er s
ervi
ce r
ole
s an
d
resp
onsi
bili
ties
with e
mplo
yees
in o
wn o
rganis
atio
n.
4
Be
able
to m
anag
e and
dev
elop c
ulture
in o
wn
org
anis
atio
n t
o s
upport
cu
stom
er s
ervi
ce
stan
dar
ds.
4.1
Eva
luat
e th
e cu
lture
in o
wn o
rgan
isat
ion.
4.2
Id
entify
tec
hniq
ues
for
impro
ving m
otiva
tion
amongst
em
plo
yees
.
4.3
D
escr
ibe
motiva
tional
str
ateg
ies
for
impro
ving
cust
om
er s
ervi
ce s
tandar
ds.
5
Be
able
to m
onitor
cust
om
er s
ervi
ce lev
els
for
continuous
impro
vem
ent.
5.1
D
escr
ibe
met
hods
of m
easu
ring c
ust
om
er
satisf
act
ion.
5.2
D
evel
op p
roce
sses
for
monitori
ng c
ust
om
er
satisf
act
ion,
incl
udin
g c
ust
om
er fee
dback
m
echan
ism
s.
5.3
Rev
iew
em
plo
yee
per
form
ance
to e
nsu
re c
ust
om
er
serv
ice
standar
ds
and o
rganis
ational
valu
es a
re
met
.
5.4
Anal
yse
and m
onitor
cust
om
er s
ervi
ce
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
134
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
135
Unit 39: Prepare for and support quality audits
Unit code: F14
Unit reference number: Y/600/9798
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit summary
The unit will ensure that learners understand the quality standards and are able to participate in a quality audit and take corrective action.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
136
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d t
he
qual
ity
stan
dar
ds
and p
roce
dure
s th
at a
pply
to o
wn a
rea
of
resp
onsi
bili
ty.
1.1
D
escr
ibe
the
qual
ity
stan
dar
ds
and p
roce
dure
s th
at
apply
to o
wn a
rea o
f re
sponsi
bili
ty.
2
Be
able
to m
onitor
work
in
ow
n a
rea o
f re
sponsi
bili
ty
agai
nst
qual
ity
stan
dar
ds
and p
roce
dure
s.
2.1
Sel
ect
and a
pply
met
hods
for
monitori
ng w
ork
.
3
Be
able
to p
repar
e fo
r a
qual
ity
audit in o
wn a
rea
of re
sponsi
bili
ty.
3.1
Pr
epare
and o
rganis
e re
cord
s and d
ocu
men
tation
for
the
qualit
y au
ditor.
3.2
Rev
iew
pre
vious
qualit
y au
dits
and e
nsu
re a
gre
ed
reco
mm
endat
ions
have
bee
n im
ple
men
ted.
4
Be
able
to d
iscu
ss q
ual
ity
audit f
indin
gs
with t
he
auditor.
4.1
D
iscu
ss w
ith t
he
auditor
the
resu
lts
of th
e au
dit a
nd
iden
tify
any
are
as
for
impro
vem
ent.
4.2
Agre
e co
rrec
tive
act
ions
to r
emed
y an
y id
entified
is
sues
, an
d s
et a
dat
e fo
r th
eir
imple
men
tation.
5
Be
able
to c
om
ple
te
agre
ed a
ctio
ns
follo
win
g a
qual
ity
audit.
5.1
Tak
e co
rrec
tive
act
ion b
ased
on q
ual
ity
audit
findin
gs.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
137
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
138
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
139
Unit 40: Manage customer service in own area of responsibility
Unit code: F17
Unit reference number: D/600/9804
QCF level: 3
Credit value: 4
Guided learning hours: 25
Unit summary
This unit will ensure that learners are able to explain customer service standards to support staff and monitor customer service performance in own area of responsibility.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
140
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to e
stab
lish a
nd
com
munic
ate
mea
sura
ble
cu
stom
er s
ervi
ce
stan
dar
ds
for
ow
n a
rea
of
resp
onsi
bili
ty.
1.1
Sta
te o
rganis
atio
nal
, le
gal
and r
egula
tory
re
quirem
ents
for
cust
om
er s
ervi
ce s
tandar
ds.
1.2
Exp
lain
exp
ecte
d s
tandar
ds
for
cust
om
er s
ervi
ce
per
form
ance
to e
mplo
yees
in o
wn a
rea o
f re
sponsi
bili
ty.
1.3
D
escr
ibe
mea
sure
men
t cr
iter
ia t
o m
onitor
cust
om
er
serv
ice
per
form
ance
.
2
Be
able
to s
upport
sta
ff in
mee
ting c
ust
om
er s
ervi
ce
stan
dar
ds.
2.1
Id
entify
sta
ff a
nd o
ther
res
ourc
es t
o m
eet
cust
om
er
serv
ice
standar
ds.
2.2
Com
munic
ate
role
s and r
esponsi
bili
ties
to
emplo
yees
and p
rovi
de
support
.
2.3
D
escr
ibe
how
to r
esolv
e cu
stom
er s
ervi
ce q
uer
ies
within
ow
n o
rgan
isat
ion’s
polic
y.
3
Be
able
to m
onitor
and
eval
uat
e cu
stom
er s
ervi
ce
per
form
ance
, sy
stem
s an
d
pro
cess
es.
3.1
M
onitor
cust
om
er s
ervi
ce p
erfo
rman
ce a
gain
st
esta
blis
hed
cri
teri
a.
3.2
Anal
yse
feed
bac
k fr
om
sta
ff a
nd c
ust
om
ers
on t
he
qual
ity
of
cust
om
er s
ervi
ce.
3.3
Eva
luat
e cu
stom
er f
eedbac
k an
d iden
tify
are
as for
impro
vem
ent.
3.4
Rec
om
men
d c
han
ges
to c
ust
om
er s
ervi
ce p
roce
sses
or
stan
dar
ds
bas
ed o
n p
erfo
rman
ce e
valu
atio
n.
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
141
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
142
Further information
Our customer service numbers are:
BTEC and NVQ 0844 576 0026
GCSE 0844 576 0027
GCE 0844 576 0025
The Diploma 0844 576 0028
DiDA and other qualifications 844 576 0031
Calls may be recorded for training purposes.
Useful publications
Related information and publications include:
• Centre Handbook for Edexcel QCF NVQs and Competence-based Qualifications published annually
• functional skills publications – specifications, tutor support materials and question papers
• Regulatory Arrangements for the Qualification and Credit Framework (published by Ofqual, August 2008)
• the current Edexcel publications catalogue and update catalogue.
Edexcel publications concerning the Quality Assurance System and the internal and standards verification of vocationally related programmes can be found on the Edexcel website.
NB: Some of our publications are priced. There is also a charge for postage and packing. Please check the cost when you order.
How to obtain National Occupational Standards
Information on the Management Standards NOS can now be obtained from the pan-sector SSC:
The Council for Administration (CfA) 6 Graphite Square Vauxhall Walk London SE11 5EE
Telephone: 020 7091 9620 Website: www.cfa.uk.com
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
143
Professional development and training
Edexcel supports UK and international customers with training related to NVQ and BTEC qualifications. This support is available through a choice of training options offered in our published training directory or through customised training at your centre.
The support we offer focuses on a range of issues including:
• planning for the delivery of a new programme
• planning for assessment and grading
• developing effective assignments
• building your team and teamwork skills
• developing student-centred learning and teaching approaches
• building functional skills into your programme
• building effective and efficient quality assurance systems.
The national programme of training we offer can be viewed on our website (www.edexcel.com/training). You can request customised training through the website or by contacting one of our advisers in the Training from Edexcel team via Customer Services to discuss your training needs.
The training we provide:
• is active
• is designed to be supportive and thought provoking
• builds on best practice
• may be suitable for those seeking evidence for their continuing professional development.
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
144
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
145
Ann
exe
A:
Prog
ress
ion
path
way
s
The
Edex
cel q
ualif
icat
ion
fram
ewor
k fo
r M
anag
emen
t an
d Le
ader
ship
wit
hin
the
Busi
ness
sec
tor.
Level
Gen
era
l q
uali
fica
tio
ns
Dip
lom
as
BTE
C v
oca
tio
nall
y-
rela
ted
qu
ali
fica
tio
ns
BTEC
sp
eci
ali
st
qu
alifi
cati
on
/
pro
fess
ion
al
NV
Q/
com
pete
nce
8
7
BTEC A
ward
/Cer
tifica
te/
Dip
lom
a/Ext
ended
D
iplo
ma
in S
trate
gic
M
anag
emen
t an
d
Lead
ersh
ip (
QCF)
NVQ
Dip
lom
a in
M
anag
emen
t (Q
CF)
6
5
BTEC H
ND
Dip
lom
a in
Busi
nes
s (M
anag
emen
t)
BTEC A
ward
/Cer
tifica
te/
Dip
lom
a in
Man
agem
ent
and L
eader
ship
(Q
CF)
NVQ
Dip
lom
a in
M
anag
emen
t (Q
CF)
4
BTEC H
NC D
iplo
ma
in
Busi
nes
s
3
GCE A
pplie
d
Busi
nes
s
GCE B
usi
nes
s
Prin
cipal
Lear
nin
g in
Busi
nes
s,
Adm
inis
tration
and F
inan
ce
BTEC C
ertifica
te/
Subsi
dia
ry D
iplo
ma/
D
iplo
ma/
Ext
ended
D
iplo
ma
in B
usi
nes
s (Q
CF)
(M
anag
emen
t)
BTEC A
ward
/Cer
tifica
te
in M
anagem
ent
(QCF)
NVQ
Cer
tifica
te in
Man
agem
ent
(QC
F)
N025050 –
Spec
ific
atio
n –
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in M
anag
emen
t (Q
CF)
–
Issu
e 1 –
Oct
ober
2010
© E
dex
cel Li
mited
2010
146
Level
Gen
era
l q
uali
fica
tio
ns
Dip
lom
as
BTE
C v
oca
tio
nall
y-
rela
ted
qu
ali
fica
tio
ns
BTEC
sp
eci
ali
st
qu
alifi
cati
on
/
pro
fess
ion
al
NV
Q/
com
pete
nce
2
GCSE B
usi
nes
s
GCSE A
pplie
d
Busi
nes
s
Prin
cipal
Lear
nin
g in
Busi
nes
s,
Adm
inis
tration
and F
inan
ce
BTEC C
ertifica
te/
Ext
ended
Cer
tifica
te a
nd
Dip
lom
a in
Busi
nes
s (Q
CF)
BTEC A
ward
/Cer
tifica
te
in T
eam
Lea
din
g (
QC
F)
NVQ
Cer
tifica
te in
Tea
m L
eadin
g (
QCF)
1
Pr
inci
pal
Lear
nin
g in
Busi
nes
s,
Adm
inis
tration
and F
inan
ce
Leve
l 1 N
VQ
Aw
ard/C
ertifica
te
in
Busi
nes
s an
d
Adm
inis
tration (
QCF)
En
try
N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
147
Annexe B: Quality assurance
Key principles of quality assurance
• A centre delivering Edexcel qualifications must be an Edexcel recognised centre and must have approval for qualifications that it is offering.
• The centre agrees as part of gaining recognition to abide by specific terms and conditions around the effective delivery and quality assurance of assessment; the centre must abide by these conditions throughout the period of delivery.
• Edexcel makes available to approved centres a range of materials and opportunities to exemplify the processes required for effective assessment and provide examples of effective standards. Approved centres must use the guidance on assessment to ensure that staff who are delivering Edexcel qualifications are applying consistent standards.
• An approved centre must follow agreed protocols for: standardisation of assessors; planning, monitoring and recording of assessment processes; internal verification and recording of internal verification processes; and for dealing with special circumstances, appeals and malpractice.
Quality assurance processes
The approach to quality assured assessment is made through a partnership between a recognised centre and Edexcel. Edexcel is committed to ensuring that it follows best practice and employs appropriate technology to support quality assurance process where practicable. Therefore, the specific arrangements for working with centres will vary. Edexcel seeks to ensure that the quality assurance processes that it uses do not place undue bureaucratic processes on centres and works to support centres in providing robust quality assurance processes.
The learning outcomes and assessment criteria in each unit within this specification set out the standard to be achieved by each learner in order to gain each qualification. Edexcel operates a quality assurance process, which is designed to ensure that these standards are maintained by all assessors and verifiers.
For the purposes of quality assurance all individual qualifications and units are considered as a whole. Centres offering these qualifications must be committed to ensuring the quality of the units and qualifications they offer, through effective standardisation of assessors and internal verification of assessor decisions. Centre quality assurance and assessment processes are monitored by Edexcel.
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The Edexcel quality assurance processes will involve:
• gaining centre recognition and qualification approval if a centre is not currently approved to offer Edexcel qualifications
• annual visits to centres by Edexcel for quality review and development of overarching processes and quality standards. Quality review and development visits will be conducted by an Edexcel quality development reviewer
• annual visits by occupationally competent and qualified Edexcel Standards Verifiers for sampling of internal verification and assessor decisions for the occupational sector
• the provision of support, advice and guidance towards the achievement of National Occupational Standards.
Centres are required to declare their commitment to ensuring quality and appropriate opportunities for learners that lead to valid and accurate assessment outcomes. In addition, centres will commit to undertaking defined training and online standardisation activities.
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Annexe C: Centre certification and registration
Edexcel Standards Verifiers will provide support, advice and guidance to centres to achieve Direct Claims Status (DCS). Edexcel will maintain the integrity of Edexcel QCF NVQs through ensuring that the awarding of these qualifications is secure. Where there are quality issues identified in the delivery of programmes, Edexcel will exercise the right to:
• direct centres to take actions
• limit or suspend certification
• suspend registration.
The approach of Edexcel in such circumstances is to work with the centre to overcome the problems identified. If additional training is required, Edexcel will aim to secure the appropriate expertise to provide this.
What are the access arrangements and special considerations for the qualification in this specification?
Centres are required to recruit learners to Edexcel qualifications with integrity.
Appropriate steps should be taken to assess each applicant’s potential and a professional judgement made about their ability to successfully complete the programme of study and achieve the qualification. This assessment will need to take account of the support available to the learner within the centre during their programme of study and any specific support that might be necessary to allow the learner to access the assessment for the qualification. Centres should consult Edexcel’s policy on learners with particular requirements.
Edexcel’s policy on access arrangements and special considerations for Edexcel qualifications aims to enhance access to the qualifications for learners with disabilities and other difficulties (as defined by the 1995 Disability Discrimination Act and the amendments to the Act) without compromising the assessment of skills, knowledge, understanding or competence. Please refer to Access Arrangements and Special Considerations for BTEC and Edexcel NVQ Qualifications for further details, www.edexcel.com.
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Annexe D: Assessment requirements/strategy for Management and Leadership
Management Standards Centre – MSC
Assessment Strategy for Management and Leadership
Scottish Vocational Qualifications (SVQs) and National Vocational Qualifications (QCF) and Units
The Management Standards Centre (MSC) is the Government recognised standards setting body for management and leadership. This document sets out the overarching assessment strategy for National Vocational Qualifications QCF and related Units and Scottish Vocational Qualifications (SVQs) in management and leadership based on the National Occupational Standards (NOS) for management and leadership.
1 Achieving External Quality Control of Assessment
The following measures are proposed in terms of achieving external quality control of assessment:
• Application of risk management. The MSC will expect awarding bodies to apply such risk management systems to the awarding of NVQs and SVQs in management and leadership and deploy resources accordingly to tackle identified risks.
• The existing Management and Leadership Qualifications Forum (M&LQF) will take on a more active role in relation to the ongoing assessment and quality assurance of NVQs and SVQs in management and leadership
• MSC encourages Standardisation activities/exercises across centres (assessors and internal verifiers) and external verifiers where appropriate.
2 Assessment through Performance in the Workplace
The NVQs and SVQs in management and leadership are to be assessed using evidence from the workplace ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
3 Assessment by Simulation
Simulation is not allowed.
4 Requirements for Assessors and Verifiers
Assessors and Verifiers must demonstrate that they:
• have credible expertise in management and leadership relevant to the level(s)/units they are assessing or verifying.
• keep themselves up-to-date with developments in management and leadership practice;
• have a thorough understanding of the NOS for management and leadership at the unit(s)/level(s) they are assessing or verifying.
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In addition Assessors and Verifiers must have:
• An accredited assessor and/or verifier qualification, or
• A related qualification in assessment and/or verification that has been mapped to the national Occupational Standards for assessment and/or verifications, or
• Evidence of undertaking an employer assessment programme that has been mapped to the national Occupational Standards for assessment and/or verifications. MSC will work with Awarding Bodies through the Awarding Body forum to ensure that there is effective development and management through the QCF process.
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Annexe E: Additional requirement for qualifications that use the term ‘NVQ’ in a QCF qualification title
Please go to www.ofqual.gov.uk to access the document ‘Operating rules for using the term ‘NVQ’ in a QCF qualification title’
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