Tech Investments#NACADA13 - Salt Lake City

Tobiah Deutsch - Senior Academic AdvisorSchool of Information Studies - Univeristy of Wisconsin-Milwaukee

Need for Tech...

To effectively support current student services, we need to make investments in student technical support.

● Needs are changing!● How much can we spend?

● Desktop Capture - Camtasia Relay● Online Storage - Xythos● Student Lounge - Desire2Learn● Survey Tools - Qualtrics● Virtual Desktop - XenDesktop/Citrix● Media Streaming - MediaFly/BitGravity

● Web Conferencing - GoToMeeting● CRM - SugarCRM

What do we use?

Desktop Capture

● Camtasia Relay● Records your desktop● Send instant video to anyone● Great for “How To” videos and

asynchronous presentations● Investment Cost: $$

File Storage

● Xythos● Online cloud storage ● Accessible from anywhere with

internet connection● Shareability with others● Investment Cost: $$$

Student Lounge

● Desire2Learn● Need for student connections● Allow for students to talk online about…

○ Course experience○ Share advice○ Ask opinions

● Investment Cost: $

Survey Tools

● Qualtrics● Used to…

○ Create event RSVPs○ Send surveys○ Coordinate meetings○ Collect feedback/data

● Investment Cost:$$

Virtual Desktops

● Citrix XenDesktop● VDI (Virtual Desktop Infrastructure)● Allows students to access costly software

for FREE, ANYWHERE on ANY device!● Investment Cost: $$$

Video Streaming

● BitGravity and MediaFly● Archive and stream media to

any web enabled device● BitGravity: Used to stream HD

to our students world wide● MediaFly: Archives and

delivers media● Investment Cost: $$$

Web Conferencing

● GoToMeeting● Meet with online students● Use audio, video, and share desktop● Record sessions for later viewing● Meet 1-on-1 or in small groups● Investment Cost: $

CRM(Constituent Relationship Management)

● SugarCRM● Track students through academic programs● Centralize student information● Easily share information between advisors

and administrative staff● Investment Cost: $$