(name of agency) covid-19 contingency plan dc-140 · however it provides a basis to identify...

(NAME OF AGENCY)

COVID-19 Contingency Plan DC-140

Issue No: 1 Rev: 0 Issue Date: …………………………………………. Approved by: ……………………………… of 14

© Bettal Quality Consultancy - Domiciliary Care April 20

This template checklist is designed to assist homecare services managing with COVID-19 outbreak and the impact this will have on the continuity of service. It is not a comprehensive list, nor will all the suggestions be applicable to all services, however it provides a basis to identify contingency planning arrangements and the action required to move forward. It should be changed to meet the requirements of your service. The template is a checklist to inform the manager what they should have in place and what action they need to take to address the recommendations of best practice. Given the plethora of information that has been provided by the relevant authorities, I know that a great number of providers will have addressed many of the items in this contingency plan, but on the other hand some of our customers have asked for our help so we have responded to their request. The template is based upon current practice but as you are aware this can change from day to day. We therefore must advise you that it is the responsibility of each organisation themselves to ensure that the information is up to date, relevant and aligned with the best interests of their service users and staff. Bettal Team

(NAME OF AGENCY)




ADMINISTRATIVE MEASURES

YES NO Risk

Level Action to be taken Person

Responsible Are all of your Service Users contact details up to date?

Are you aware of which Service Users has good family support structure in the event of an emergency situation?

Has the manager looked the he dependency level of each Service User to make decisions about non-essential care being scaled back?

Are all Service User GP details up to date?

Has the services manager establish good communication links with family and supporters on the services approach to delivery and COVID-19 isolation of Service Users?

Are their support structures in place to assist Service Users to stock up on essential items of food, medication and other household items?

Is the services manager able to carry out telephone checks rather than home visits?

Is the manager aware of which Service Users have home meals delivered?

(NAME OF AGENCY)




ADMINISTRATIVE MEASURES

YES NO Risk Level

Action to be taken Person Responsible

Is the home meals service still operating during the COVID-19 outbreak?

Are arrangements in place to take on new Service Users during the pandemic?

Has the manager carried out a risk assessment on the impact of COVID-19 on the service?

Has an assessment been made by the manager of staffing levels needed to support the service?

Does the manager have contingency plans in place to cover staff sickness during the COVID-19 outbreak?

Are all care and support staff aware of the lead person responsible during the outbreak and who will be deputising the lead role in their absence?

Has the manager reviewed administrative tasks to see what can be reduced during the COVID-19 outbreak?

Can any invoice be delayed and be payed over a longer period?

(NAME OF AGENCY)




CARE PLANNING AND RECORD KEEPING

YES NO Risk Level


Are all care plans up to date, with changes to the needs of the Service Users during COVID-19 outbreak?

Is there a schedule to keep Care Plans up to date?

Are care staff aware of the parts of Service Users care plans that have temporarily changed?

Are all service Users records up to date?

WORKING ARRANGEMENTS YES NO Risk


Responsible Does the manager have more than one person who can cover staff rostering?

Is there more than one person who can administer running of the payroll?

Does the manager have more than one person who can carry out staff supervisions?

(NAME OF AGENCY)




WORKING ARRANGEMENTS (CONTINUED) YES NO Risk


Responsible Does the manager have more than one person who has been trained in managing the services finances including banking and paying invoices?

Does the service have more than one point of contact in an emergency

Does the manager have more than one person who can give advice?

Is there a member of members of staff who can provide emergency supplies e.g. Food, cash, fuel?

Are staff available to be redeployed in an emergency and this is not restricted by contractual obligations?

Does the manager have a bank of staff who can be called on for emergency cover?

Or who may need to become a key holder in an emergency? Has the manager identified staff who are key holders?

Is the manager aware of SSP rules regarding COVID-19?

(NAME OF AGENCY)




WORKING FROM HOME AND FLEXABLE WORKING

YES NO Risk Level


Can any of the staff work from home during the COVID-19 outbreak?

If staff are required to work from home, do they need access to a PC or laptop?

Will staff working from home be able to access the internet?

If staff are working from home, will they be able to access the services files and data from the home PC laptop?

Will staff be able to back up data whilst working from home?

Will staff be able to access the services email from home?

Can staff working from home have calls diverted to them from the services office?

ASSESSING STAFF AT RISK

YES NO Risk Level


Are there staff that have medical conditions such a respiratory or compromised immune deficiency who may be susceptible to COVID-19?

Is the manager aware Which staff are currently pregnant?

(NAME OF AGENCY)




ASSESSING STAFF AT RISK (CONTINUED) YES NO Risk


Responsible Is the manager aware of the family dependants of care staff?

Are there any staff who currently have COVID-19 symptoms?

Have any staff tested positive for COVID-19 and what has the response of the service been?

STAFF COMMUNICATION YES NO Risk


Responsible Has the manager talked to staff to reassure them of the services plans for managing COVID-19?

Are staff aware of the behaviour that is expected of them to protect themselves and others from COVID-19 and the general advice from government on social distancing and hygiene?

(NAME OF AGENCY)




STAFF COMMUNICATION (CONTINUED) YES NO Risk


Responsible Are staff aware of the behaviour that is expected of them to protect themselves and others from COVID-19 and the general advice from government on social distancing and hygiene?

Do staff know the signs and symptoms of COVID-19?

When questioned, are staff able to give correct information on their role and protecting others during COVID-19 outbreak?

When questioned, are staff able to give correct information on their role and protecting others during COVID-19 outbreak?

Is there a communication plan in place to determine how staff and Service Users will be kept up to date during the pandemic?

Does the manager have the next of kin contact details of all staff?

Have you tested your COVID contingency Plan with staff and evaluated their reaction and understanding of it?

(NAME OF AGENCY)




PREVENTATIVE MEASURES YES NO Risk


Responsible Ensure routine cleaning and disinfection of frequently touched objects and surfaces (e.g. hand rails, tables, the arms of chairs, telephones, keyboards, door handles and desks, use gloves).

Ensure regular and thorough environmental cleaning is done

Promote hand hygiene by making sure that staff, contractors, service users and visitors have access to hand washing facilities and where available

Ensure any crockery and cutlery in shared kitchen areas is cleaned with warm water and general-purpose detergent and dried thoroughly before being stored for re-use.

Keep areas clutter free and avoid leaving food stuffs exposed and open for communal sharing unless they are individually wrapped.

(NAME OF AGENCY)




STAFF TRAINING YES NO Risk


Responsible Are staff aware of: Hand hygiene protocols? Keeping distance of 2 metres where

possible To cough and sneeze into a tissue

and dispose of immediately or to cough and sneeze into their elbow if a tissue is not available

To avoid touching face, nose and mouth if someone coughs/ sneezes immediately in the proximity of a staff member to ask to be excused to wash hands and sanitise.

Not to shake hands with people Report to their line manager

Where they are experiencing symptoms of high temperature and continuous cough.

Do staff need refresher training concerning cross infection and correct hand hygiene?

Do staff need additional training in the use and disposal of face masks and other PPE?

(NAME OF AGENCY)




STAFF TRAINING YES NO Risk


Responsible Are staff aware of the procedure for reporting when a Service Users has suspected COVID-19 virus?

Are there arrangements in place for caring for Service Users who have become infected with COVID-19?

Are staff aware of cleaning regimes for Service users infected with COVID-19?

Are staff aware of the services COVID-19 policy?

Are staff aware of self-isolation procedures if they have symptoms of the COVID-19 virus?

(NAME OF AGENCY)




LOCATION

YES NO Risk Level


Is the manager aware of the distances staff live from the organisations premises?

Is the manager able to pair of staff visits with Service Users who live geographically closer to them?

Is the manager aware of the mode of transport staff use to come to work?

Does the manager know which staff have alternative methods of transport to work during an emergency?

PAYMENTS TO STAFF

YES NO Risk Level


Has the manager considered staff members who could be persuaded by incentives and bonuses to do extra work?

Is the manager aware of the breaks that are required by staff who are working extra hours as part of the working time directive?

Is the manager aware of sickness payments for staff who may be self-isolating?

(NAME OF AGENCY)




SUPPLIES AND TRANSPORT

YES NO Risk Level


Is there sufficient PPE equipment to see the service through the worst of the COVID-19 outbreak?

Does the manager know where emergency supplies of equipment can be obtained?

Is the manager able to source alternatives supplies of equipment if there is a shortage?

Is the manager liaising with other services in the area to help each other out in an emergency?

Is the manager in touch with the local authority to receive the services share of PPE?

(NAME OF AGENCY)




PARTNERSHIP WORKING

YES NO Risk Level


Is the manager aware of the local and national contingency plan for COVID-19?

Has the manager established named contact within the local authority where they can discuss issues relating to COVID-19?

Has the manager shared this contingency plan with local authority commissioners?

Is the manager contributing to shared knowledge with other services concerning their management of the current COVID-19 outbreak?

(name of agency) covid-19 contingency plan dc-140 · however it provides a basis to identify...

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