namwater: building relations with customers dr. vaino p. shivute ceo – namibia water corporation...
TRANSCRIPT
NAMWATER:NAMWATER:BUILDING BUILDING
RELATIONS RELATIONS WITH WITH
CUSTOMERSCUSTOMERS
Dr. Vaino P. ShivuteDr. Vaino P. Shivute
CEO – Namibia Water CorporationCEO – Namibia Water Corporation21 July 201121 July 2011
WATER SUPPLY IN NAMIBIA
Water Supply and Sanitation
Access to potable water:
Urban 98%
Rural 94%
Access to sanitation:
National 34%
WATER SUPPLY IN NAMIBIA Water Resources
Border rivers
Dams on ephemeral rivers
Groundwater
Seawater desalination
Water recycling
COMPOSITION OF POTABLE WATER SUPPLY
Ministries
Abstraction
PurificationBulk
Distribution
Local Authority
Commercial Enterprises
Small customers
End Users
WATER SERVICES : SUPPLY CHAIN
WATER SUPPLY IN NAMIBIA
Evaporation Annual gross evaporation
ranges from 2 600 mm in the north east to 3 700 mm in the central southern area.
Evaporation is highest in areas with ..the lowest rainfall.
Evaporation is highest for the months October and December.
Dams in Namibia can lose between ..20% and 65% of their water through ..evaporation within one season.
WATER SUPPLY IN NAMIBIA
Hydrological Cycle in Namibia
ESTABLISHMENT OF NAMWATER
Act of Parliament, Act 12 of 1997. Registered as company on 9 Dec
1997. Supply water in bulk to bulk
customers. Government is the SOLE
shareholder, represented by a Board of Directors.
NAMWATER BOARD OF DIRECTORS
Mr. A. Nehemia (Chairperson)
10 permanent & 6 alternate Board Members
MANAGEMENT STRUCTUTRE
OUR MISSION
We shall provide quality water and related services to the
satisfaction of all stakeholders, taking
cognizance of the environment, scarcity of and dependency of all on water.
OUR VISION
We shall be a company of excellence in the water
industry.
OUR VALUES
In pursuing our vision we will always value the following
principles: Growth, Integrity, Accountability, Human Dignity, Service & Quality, Value Adding Orientation.
OBJECTIVES OF THE CORPORATION
I
PRIMARY BUSINESS: Supply bulk water to customers in:
Sufficient quantities, Quality suitable for customers’
purpose, Cost-effective, Environmentally sound & sustainable
means.
OBJECTIVES OF THE CORPORATION
II
SECONDARY BUSINESS: Render water-related services, Supply facilities, Grant rights to customers upon their
request.
Major Bulk Water Schemes Central North Bulk Water Scheme Central Area of Namibia Bulk Water
Scheme Central Namib Area Bulk Water
Scheme
WATER SUPPLY IN NAMIBIA
WATER SUPPLY IN NAMIBIA
Central North Bulk Water Scheme
Oshana
Ohangwena
Oshikoto
Central North Water Supply Area
Omusati
WATER SUPPLY IN NAMIBIACentral North Bulk Water Scheme
(cont’d)
Angola
Namibia
N
WATER SUPPLY IN NAMIBIA
Central Area Bulk Water Scheme
Otjituuo
Otjiwarongo
Kalkfeld
Omaruru
Karib ib
W INDHOEKGobabis
BOTSWANA
Rehoboth
Outjo
O tavi
OndangwaRundu
ANGOLA
Angola
Namibia
Botswana
Windhoek
Legend Existing P ipeline
Proposed Pipeline
Existing Canal
Dam
Ephem eral R ivers
0 50 100
km
Tsumeb
Aquifer
Okakarara
Omatako Dam
Von Bach Dam
Otjivero Dam
Friedenau Dam
Oanob Dam
SwakoppoortDam
NAMIBIA
Grootfontein
Okahandja
Second largest water scheme in Namibia
Supplies about 25% of Namibia’s population
Sources: 3 Dams – 20 Mm3/aGroundwater – 11.8-18.6 Mm3/a
1 Reclamation plant – 5.25 Mm3/a
WATER SUPPLY IN NAMIBIA
Central Namib Area Bulk Water Scheme Third largest water
scheme in Namibia Supplies about 6% of
Namibia’s.population
Sources: Groundwater – 12
million m3/a Desalination plant – 20-
25 million m3/a (by 2014)
Desalination Plant
COST FACTOR-COST RECOVERY I
Government provided a subsidy to NamWater during it’s the first three years of operations.
The Act requires that water be supplied on a cost recovery basis.
Service of supplying water is a very COSTLY EXERCISE.
COST FACTOR-INFRASTRUCTURE II
Infrastructure such as dams, water pipes, reservoirs, purification plants are expensive to build, and to maintain.
Money spent on water schemes & related projects should be recovered fully.
Return on those investments should allow the company to invest further in water infrastructure.
COST FACTOR-CHEMICALS & TARIFFS
Millions of dollars is spent on the treatment & purification of water.
Cost of water is built into tariffs that should be adjusted each year so that costs are recovered fully.
The tariff includes depreciation, operating costs plus a return on investments.
AFFORDABILITY OF WATER
Recognize that there are people who are not in position to pay for water.
Cabinet decided to task relevant ministries to look at subsidy scheme for pool in urban and rural areas.
Social responsibility to look after poor is mainly the responsibility of government.
CHALLENGES
Financial sustainability. Ageing infrastructure. Limited product portfolio. Declining/ stagnant water demand. Managing debtors. Alternative source of bulk water.
RELATIONSHIP WITH CUSTOMERS
Want to maintain good relationship. Want to give excellent service. Despite floods no water interruption. Excellent quality of water. Expect payment in full & on time. Consult with NW if there are problems. Realise that Government has purpose
when it does not grant tariffs to NW.
RELATIONSHIP WITH CUSTOMERS contd…
The purpose is for end users to benefit from low tariffs.
NW not granted tariffs for 3 years. But, some Town Councils increased
tariffs. These are much higher than NW tariffs. Blame is put on NamWater. This is not good for the maintenance of
relationship.
CONCLUSION-I
NamWater is the major supplier of water in the country. It is our intention to improve our service delivery.
The service of delivering water is very costly. Maintenance, new infrastructure, purifying, pumping etc)
Water is essential for development. It is our intention to supply water in the most effective and cost efficient way to our customers.
CONCLUSION-II
Our aim is to ensure a reliable and sustainable water supply in Namibia. Join us on this exciting yet challenging path.
Want co-operation with our customers to realise our mission.
Thank you!