NARESH GOYAL

INTRODUCTION

Born in December 23, 1950 at Patiala in Punjab in the house of a jewellery dealer.

Completed his graduation in Commerce in 1967 at Bikram College of Commerce.

Travel business with the GSA for Lebanese International Airlines.

Public Relations Manager of Iraqi Airways in 1969 and from 1971 to 1974 was the Regional Manager for ALIA, Royal Jordanian Airlines.

In May 1974, Naresh Goyal founded Jet air (Private) Limited.

Involved in developing studies of traffic patterns, route structures, and operational economics and flight scheduling.

In 1991, Naresh Goyal set up Jet Airways for the operation of scheduled air services on domestic sectors in India.

Jet Airways started commercial operations on May 05, 1993.

Opportunity realized

From 1953 until 1992, the only airlines allowed to be based in India were owned and operated by the government

Government opened the airline industry to private competition, Goyal jumped at the opportunity

Jet Airways has evolved into India's largest private domestic airline with over 320 flights daily to 48 destinations, of which five are international

Strategies behind the success

Choice of Aircraft. JA chose newer 737-300s over older Boeing 737-

200s. Lease costs were at least 40% higher but they were

more fuel efficient (consumed 8% less fuel) and were cheaper to maintain.

Only had one type of aircraft 737-in its fleet so maintenance and flight crew training was simpler.

Advantage over others

Jet Airways' aircraft utilisation and number of flights per day was more than that of Indian Airlines.

Indian Airlines' 397 employees per aircraft, Jet Airways had only 163 employees per aircraft.

Did not face any competition from the other private player-Sahara Airlines.

First-mover advantage

Controversial strategy?

He was clear top jobs in the organisation would be manned by expats

Board was eventually packed with stalwarts like Vic Dunca who came from Philippine Airlines and Ali Ghandour, former chairman of Royal Jordanian.

The discipline, practices and experiences expats introduced benefited the airline tremendously

SPECIAL SERVICES

Reservations Interactive Voice Response Payment & Ticketing

Service (IVR) City Check-in One Time Check-in on Return Journey Tele Check-in Web Check-in Kiosk Check-in

Mobile Ticketing Airport Lounges Facilities for the Physically Challenged JetPrivilege JetPrivilege has won Freddie Awards considered

'Oscars' of frequent flyer programmes across the world

Achievements

'Entrepreneur of the Year Award for Services' from Ernst & Young

'Outstanding Asian-Indian' award for leadership by the Indian American Centre for Political Awareness

'Aerospace Laurels' for outstanding contribution in the field of Commercial Air Transport twice

'Superbrand' status by the world's leading authority on branding, the Superbrands Council

TATA AIG - Lifetime Achievement Award at the Abacus-TAFI Awards ceremony

First NDTV Profit Business Award 2006 to Jet Airways

One of the five leaders from India in their Asia Edition cover story "Stars of Asia - 25 Leaders at The Forefront of Change."

CHALLENGES FACED

Aftermath of 9/11 and the following plane-scare Entry of low-cost air carriers like Air Deccan,Spice

Jet, Goair and emergence of strong rival Kingfisher Uproar over large layoffs of employees Six-day-long agitation by the pilots at Jet Airways

alleging discrimination by management

RECENT DEVELOPMENTS

Introduction of Jetconnect Jet-Kingfisher agreement to economize and save

both the airlines from the bad times of 2008 Agreement that rationalized the operation of routes,

sharing of codes, prices and availability, fuel management and ground handling

Made Jet Airways-Kingfisher the largest market player in India

CSR ACTIVITIES BY JET

Blood Donation Camp in association with Prathama Blood Centre in Ahmedabad 

Relief efforts in the aftermath of the earthquake in Jammu & Kashmir 

Relief efforts in the aftermath of the Tsunami  Relief Efforts in the Aftermath of the Gujarat

Earthquake Magic Box and Contribution to Osmanabad and

Kargil

Eco-friendly Napkin Cords on their Premiere Class Long-haul service 

Magic Box -Jet Airways' In-flight Collection Programme

Other Activities

WHAT SETS MR GOYAL APART SELF-MADE RISK TAKER VISIONARY PERFECTIONIST