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Narrative Kindness: Results of the Gatherings of Kindness USA & Australia
presented by
Dr. Lorraine Dickey, MD MBA Founder, The Gathering of Kindness USA
CEO, The Narrative Initiative
Dr. Catherine Crock, AMFounder, The Gathering of Kindness Australia
Ann FloodCEO, Lauren’s Hope Foundation
Vivian C. Foulke, RNC BSNExecutive Director, The Narrative Initiative
We swear…. We have no financial conflicts to declare J
DR. CATHERINE CROCK, AM
VIDEO GOK
Self-actualization
Esteem
Love/Belonging
Safety
Physiologic
The Sweet Spot of Communication©
Verbal5%
Non-verbal55%
Tone40%
Perceived Communication
BACKGROUNDSETTING
ORCULTURE
Hamrick. Kindness and the Good Society. 2002
INTENTION
Kind Act or Kind Act of Omission
AGENCY:ACT/GESTURE
Spoken or physical
AGENT
**PERCEPTION OF ACT OR GESTURE
KINSHIP
KINDNESS
ATTENTIVENESS
ATTUNEMENT
TRUST
THERAPEUTIC ALLIANCE
BETTER OUTCOMES
Recognition of belonging togetherSharing resources
Sharing riskWorking for the common good
WarmthGenerositySympathy
Compassion
NoticingThinkingFeeling
LearningUnderstanding
EmpatheticWarm engagement
ResponsivenessSensitive caring
A sense of being kindly recognizedReduced anxiety
OptimismSelf-disclosure
Improved communicationDiagnosisTreatment
Cooperation
Symptomatic improvementWell-being
SATISFACTION
Ballat & Campling. Intelligent Kindness. 2011
PERCEPTION IS REALITY
EMOTION TRUMPS LOGIC
Community Impressions: Ann Flood
Healthcare Impressions: Vivian Foulke
Narrative Kindness Prompt:
Please take about 3 minutes to write about an experience with
a patient, family member or colleague
where you felt it was difficult or challenging to be kind
---or alternatively---
where a kindness was felt to be uplifting or inspiring
Reading and Reflection
2017 Gathering of Kindness Australia: Participant Responses
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Physicia
n
Nursing
Ancillary
Non-clinical
Executive
Admin
Education
Research
Consumer
Volunteer
Government
# p
arti
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spon
ses
Narrative session benefits my personal/professional sense of resiliency
Probably disagree Not sure Probably agree Strongly agree
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101520253035
Physicia
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Nursing
Ancillary
Non-clinical
Executive
Admin
Education
Research
Consumer
Volunteer
Government#
par
tici
pant
resp
onse
s
Narrative session benefits my ability to listen without expectations
Probably disagree Not sure Probably agree Strongly agree
05
101520253035
Physicia
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Nursing
Ancillary
Non-clinical
Executive
Admin
Education
Research
Consumer
Volunteer
Government
# p
arti
cipa
nt re
spon
ses
Able to use what I practiced or witnessed today in my personal or professional life
Not sure Probably agree Strongly agree
2018 Gathering of Kindness USA: Participant Responses
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ALL CLINICAL
Physician
Mid-le
vel
Nursing
Directo
r
Ancillary
ALL NON-…
Admin
Chaplain
Consulta
nt
Directo
r
Education
Pt Advoca
te
ALL COMMUNITY
Consulta
nt
Education
CEO
Student
Other P
ublic
# p
arti
cipa
nt re
spon
ses
Narrative session benefits my personal/professional sense of resiliency
Probably disagree Not sure Probably agree Strongly agree
0123456789
10
ALL CLINICAL
Physician
Mid-le
vel
Nursing
Directo
r
Ancillary
ALL NON-…
Admin
Chaplain
Consulta
nt
Directo
r
Education
Pt Advoca
te
ALL COMMUNITY
Consulta
nt
Education
CEO
Student
Other P
ublic
# p
arti
cipa
nt re
spon
ses
Narrative session benefits my ability to listen without expectations
Probably disagree Not sure Probably agree Strongly agree
0123456789
10
ALL CLINICAL
Physician
Mid-le
vel
Nursing
Directo
r
Ancillary
ALL NON-C
LINIC
AL
Admin
Chaplain
Consulta
nt
Directo
r
Education
Pt Advoca
te
ALL COMMUNITY
Consulta
nt
Education
CEO
Student
Other P
ublic
# p
arti
cipa
nt re
spon
ses
Ability to immediately apply what I practiced or witnessed today in my personal or professional life
Probably disagree Not sure Probably agree Strongly agree
I’ve learned
people will forget what you said,
people will forget what you
did for them
but people will never forget
how you made them feel.
-Maya Angelou
Thank you!
Dr. Lorraine Dickey: [email protected]
Dr. Catherine Crock: [email protected]
Ann Flood: [email protected]
Vivian Foulke: [email protected]