national conference presentation 09
DESCRIPTION
TRANSCRIPT
www.residentinvolvement.org.uk
Welcome to theResident Involvement Champions
National Conference2009
‘Into the dragons’ den’
www.residentinvolvement.org.uk
Introduction
Christine RoseProgramme DirectorSheffield City Council
www.residentinvolvement.org.uk
Welcome to theCity of London
Paul Price
Resident Involvement Champions
Chris StockResident Participation & Performance Manager
Croydon Council
How did we get here?
• Success of Beacon award 2006/7 ‘Improving housing services by involving tenants’
• Successful Beacon peer support bid
• Match funded by Strategic Housing programme (IDeA)
The RIC Project
To champion resident involvement
“ensuring that local residents/tenants are actively engaged in influencing operational and strategic housing outcomes within their communities”
How does it work?
• Each of the nine Government regions has an appointed Champion
• Seed funded with £10,000 grant
• Each region sets its own agenda/programme
• Links to a national RICs network
• Annual conference & web site www.residentinvolvement.org.uk
Who are the RICs?
• Bolton at Home (North West)• South Tyneside Homes (North East)• Sheffield City Council/Sheffield Homes
(Yorkshire & Humber)• Moorlands Housing (West Midlands)• Derby Homes (East Midlands)• Carrick Housing (South West)• Reading BC (South East)• Croydon Council (London)• South Essex Homes (East)
What are the networks doing?
• Learning exchanges aimed at housing authorities & beyond.
• Support housing authorities to actively engage their tenants in housing provision & strategic planning.
• Enhance the skills of and support those who are actively engaged in resident involvement work.
• National framework to develop projects to promote best practice.
• Developed an interactive web site www.residentinvolvement.org.uk
• Benchmarking• Informing Government policy through close working with
CLG, TSA and the Audit Commission.
What can you do?Support your local networks by:• Attending any organised events & join any
steering groups • Submitting articles showcasing your good
practice for RICs newsletters or web site• Promoting the network amongst your colleagues• Working in partnership with other RP Teams to
improve skills & VFM• Making use of the RICs web site
www.residentinvolvement.org.uk
Introduction to theDragons’ Den
Chris Stock & Verna FrancisCroydon Council
www.residentinvolvement.org.uk
Prepare Your Pitch
www.residentinvolvement.org.uk
Refreshment Break
www.residentinvolvement.org.uk
Pitch 1
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 2
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 3
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 4
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 5
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 6
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 7
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 8
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 9
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 10
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 11
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 12
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 13
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 14
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 15
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 16
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 17
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 18
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 19
2:001:591:581:571:561:551:541:531:521:511:501:491:481:471:461:451:441:431:421:411:401:391:381:371:361:351:341:331:321:311:301:291:281:271:261:251:241:231:221:211:201:191:181:171:161:151:141:131:121:111:101:091:081:071:061:051:041:031:021:011:000:590:580:570:560:550:540:530:520:510:500:490:480:470:460:450:440:430:420:410:400:390:380:370:360:350:340:330:320:310:300:290:280:270:260:250:240:230:220:210:200:190:180:170:160:150:140:130:120:110:100:090:080:070:060:050:040:030:020:01End
www.residentinvolvement.org.uk
Vote NowRate from 1 – 5
5 = Excellent
www.residentinvolvement.org.uk
Pitch 1Questions
www.residentinvolvement.org.uk
Pitch 2Questions
www.residentinvolvement.org.uk
Pitch 3Questions
www.residentinvolvement.org.uk
Pitch 4Questions
www.residentinvolvement.org.uk
Lunch
TSA – The Story So Far
TSA - The scope of our remit • New regulator for social housing
• Initially working for Housing Association tenants
• From spring 2010 we will work across Housing Associations, Councils and Arms Length Management Organisations
• We have new powers to take action to improve services
• Our ultimate aim is to make a difference to 10 million people living in social housing
1. Key messages from the National Conversation?
1. What have tenants told us?
• Service delivery priorities
• Repairs and Maintenance
• Safety and Security in Neighbourhood (inc ASB)
• Reasonable/affordable rents
• Decent quality homes
• Service delivery experience
• Many landlords performing well and majority of tenants are satisfied with service they receive (‘fairly’ rather than ‘very’ satisfied)
• Some receive a poor service, and those actively involved likely to be less satisfied
• Service delivery expectations
• ‘Excellence’ relates to softer interpersonal issues as well as service delivery and efficiency
• “Get the basics right”
1. What have tenants told us?
• Tenant Involvement
• Tenants want to be consulted, involved in decisions, and have high quality communications from their landlord
• Involvement should be broad (not narrow), empowering (not controlling) and genuine (not a ‘tick box’)
• Tenant Choice
• Tenants want choice, esp. in relation to Repairs and Main’ and design of their homes
• Relationship between desire for choice and dissatisfaction with landlord (wanting choice to drive up standards?)
• BME tenants dissatisfied with choice, esp. in allocations.
• Tenant Scrutiny
• Tenants want appropriate processes for dealing with service failure, an excellent complaint handling process, an opportunity to hold landlords to account – and to ensure they deliver on their promises
• Tenants expressed scepticism about mergers and group structures and their accountability to tenants
The Second Phase of Consultation
• Discussion Document Launched 9th June
• Suggestions for what might be included in the new standards
• Broad consultation approach – Written responses– Feedback from events– Local conversations– TSA direct contact with tenants,
landlords and stakeholders
• Consultation closes 8th September
2. Early thoughts on area for standards?
THEME Standards to apply
1. The Service Offer to tenants
Quality of accommodation (Decent Homes)
Tenant Choice and Customer Service
Repairs and Maintenance
Neighbourhood and Estate Management
Anti-social Behaviour and Security
2. Tenant Empowerment and Involvement
Empowerment
Complaints
Local Area Cooperation
3. The Tenancy Agreement
Rents
Tenure
Allocations
4. Governance Governance
5. Viability Viability
6. Value for Money
Efficiency and Value for Money
Cross-cutting themes
• Diversity
• Tenants with care & support needs
2. Our approach
• Based on Cave vision of “co-regulation”
• Many activities necessary to achieve outcomes will be undertaken by providers with their tenants rather than directly by the TSA
• A balance between formal regulation and (validated) self-regulation
• Important to define the right starting point
• Encourage capacity within sector for co-regulation to work successfully
• Progressive move in direction of greater self regulation over time
Feedback Sound bites
• Get things right first time!
• The standards need to be written in plain English in a way which is meaningful to tenants
• There needs to be greater focus on responding to the diverse needs of individuals including those who are vulnerable
• The standard must consider the customer experience e.g. good communication, ease of reporting & offering choice
Next Steps
• Developing the Statutory Consultation
• Continuing to listen and shape our approach
• 12 week consultation launched in November 2009
• Inclusive approach through:
– Written responses– Feedback from events– Local conversations – Tenants &
Boards– Regional Events
National Standards versusLocal Deals
Best practice
We will not necessarily be the owners of good practice, but will recognise the work of others including Chartered Institute of Housing and Audit Commission.
We want to encourage all landlords to learn from each other We have a role in identifying and
sharing good practice and excellence in order to drive landlords’…performance for the benefit of their tenants
Local Standards
• Landlords and tenants working together to improve levels of service delivered
• To supplement the standards in a national framework
• Local standards to reflect local communities and needs
• What do we mean by local?
• Local Standard Pilots
Standard Areas for Local Pilots
Theme Standard Area
Service offer to tenants Quality of accommodation (decent homes)
Tenant choice and customer service
Repairs and maintenance
Neighbourhood and estate management
Anti social behaviour and security
Tenant empowerment and involvement
Tenant empowerment
The tenancy agreement Allocations
Response and Programme
Landlord Type Proportion of Applications
Proportion of Pilots
Housing Associations 70% 61%
Arms Length Management Organisations
16% 16%
Local Authorities 11% 13%
Co-operatives/ Tenant Management Organisations
3% 6%
Multiple Landlords 1% 3%
Purpose of the Pilots
To inform how local standards can be:
• Formulated• Measured• Reported to the TSA• Used to hold landlords to account• Regulated
Timetable for Pilots
• Applicants notified by 9 September 2009
• Report in December 2009
• Report in March 2010
• Standards in place by April 2010
Ladders of Intervention
Routine Remedial RadicalSupporting Improvement
Compensation
Enforcement
Notice
Appoint boardMember
(or Radical?)
PenaltiesCompulsoryTransfer of
Management
Appoint a
Manager
Compulsory
Tender
Direction to
HCA
Short Notice
Inspections
Voluntary
Undertaking
Kitemarking
Peer Support
TSA Support
Through Tenant
Excellence
Ongoing
Monitoring
Inspections
(or Remedial?)
Draft Intervention Toolkit
National Tenant Voice
from grass roots to government
Richard CrossleyNTV Co-ordinator
The story so far……..
Cave Review proposed a National Tenant Voice to “to give tenants both a voice and expertise at national level”
Government set up tenant-majority project group to advise it on setting up NTV
Citizens of Equal Worth
Project group produced its report following consultation with tenants Proposals accepted by Housing Minster in Dec 2008
Project group asked to continue advising on the set-up
Road-shows held May/June2009
From grassroots to government: what the NTV will do
Enable tenants to influence policy and practice at national level• Research into tenants’ experiences• Communicate – a two-way dialogue with tenants• Support for representative tenant structures nationally and
regionally
It will promote a positive image of
social housing
NTV structure- a non-departmental public body
National Tenant Council
50 tenants
Board
9 tenants, 6 others
Accountability Committee
7 members
tenants
24 nominations
26 by open recruitment
Others: open recruitment
National Tenant Council
• 50 tenants
Open recruitment process: 26 National Tenants Organisations: 12Regional representation: 9TPAS representative structures: 3
• Will meet about 4 times a year
• Its purpose is to discuss and give views on housing policy issues
• Our aspiration is for it to broadly reflect the profile of social housing tenants – particularly with regard to age, ethnicity and regional spread
Accountability Committee
• Five nominees chosen by the National Tenant Organisations to be objective and impartial
• One nominee chosen by TPAS; one nominee chosen by CLG
• The only role of the Accountability Committee is to decide on National Tenant Council and Board membership
NTO nominees – Trevor Bell, Martyn Kingsford, Blase Lambert, Sarah Davis, Alison HopkinsTPAS – Nigel LongCLG – Paul Downie
National Tenant Voice wants to give opportunities to as many tenants as possible to input into policy discussions
• national tenants’ organisations
• tenants federations
• county / regional tenants organisations
• BME groups
• young people’s organisations
• leaseholder groups
• others?
National Tenant CouncilNTV Board
Accountability Committee
CLG – as sponsoring government department
National Tenant Organisations
County federations
District federations
Regional groups
Tenants Forums
Tenants and Residents Associations
T e n a n t s
Policy decision-makers: government, regulator, etc
How can we maximize opportunities for tenants to input to policy discussions?
Our plans include
• Research into tenants’ experiences• Regular e-bulletins and newsletters• Web-based discussion forum(s)
• Other ideas?
Regional policy forums
Large one-day events, perhaps three or four a year, held in different regions
Would your tenants find these a useful a way to input into national policy?
5 – very useful
4 – useful
3 – maybe
2 – marginally useful
1 – not useful at all
Regular road shows, touring the country?
Small (50 or so tenants) 2-hour events – lots of them
Would your tenants find these a useful a way to input into national policy?
5 – very useful
4 – useful
3 – maybe
2 – marginally useful
1 – not useful at all
Policy briefings for tenants organisations
Easy-to-read policy briefings as-and-when required, setting out key questions and inviting responses
Would your tenants find these a useful a way to input into national policy?
5 – very useful
4 – useful
3 – maybe
2 – marginally useful
1 – not useful at all
‘Virtual’ policy forums
Groups of tenants brought together to discuss specific issues through e-mail and/or telephone conferences
Would your tenants find these a useful a way to input into national policy?
5 – very useful
4 – useful
3 – maybe
2 – marginally useful
1 – not useful at all
Next steps• National Tenant Council
recruitment ended October 16th, appointed late November 2009
first meeting early 2010
• Royal assent of Local Democracy, Economic Development & Construction Bill (clauses allow government to fund NTV)
• Board recruited November 2009 – February 2010
• Project group decide on location, staffing structure
• NTV registered as an incorporated organisation – January 2010
• NTV up and running by April 2010
To express an interest in receiving further information: e-mail
www.residentinvolvement.org.uk
Question andAnswerSession
www.residentinvolvement.org.uk
Summary & Evaluation
Christine RoseProgramme DirectorSheffield City Council
www.residentinvolvement.org.uk
How was the communication leading up to today’s conference?
1.Very Poor2.Poor3.Average4.Good5.Excellent
www.residentinvolvement.org.uk
How was the organisation of the conference today?
1.Very Poor2.Poor3.Average4.Good5.Excellent
www.residentinvolvement.org.uk
Do you think there was a good atmosphere in the room?
YesNo
www.residentinvolvement.org.uk
Do you feel motivated and inspired by this conference?
YesNo
www.residentinvolvement.org.uk
Do you think the Dragons’ Den exercise was a good way of exchanging good practice?
YesNo
www.residentinvolvement.org.uk
Do you think today’s conference represented good value for money?
YesNo
www.residentinvolvement.org.uk
Would you attend another conference run by the Resident Involvement Champions in the future?
YesNo
www.residentinvolvement.org.uk
How much would you be prepared to pay to attend future conferences?
1.Up to £50 each2.£50 - £100 each3.£100 - £150 each4.£150 – £200 each
www.residentinvolvement.org.uk
How would you rate the food provided today?
1.Very Poor2.Poor3.Average4.Good5.Excellent
www.residentinvolvement.org.uk
Your overall impression of the conference?
1.Very Poor2.Poor3.Average4.Good5.Excellent
www.residentinvolvement.org.uk
Thank you for coming
Have a safe journey home