national e-transaction count - i p s sethi, sr technical director, national informatics centre
TRANSCRIPT
e-Governance Performance Measurement & Monitoring through Electronic Transaction
Aggregation & Analysis Layer (eTaal)
February 2016
Presented at
Digital India Knowledge Exchange Summit 2016, Kerala
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Agenda
Background & Objectives
About eTaal
Technical Architecture
Governance Structure
Stakeholders & Benefits
1
2
3
4
5
Current Status of eTaal
Accolades Received
About eTaal 2.0
Features of eTaal 2.0
Status of eTaal 2.0
6
7
8
9
10
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“Measurement is the first step that leads to control and eventually to improvement. If
you can't measure something, you can't
understand it. If you can't understand it, you can't
control it. If you can't control it, you can't improve it."
- H. James Harrington
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Background
The Government of India has undertaken a large number of initiatives to improve delivery of public services and simplify the process of accessing them
Need for a uniform metric to measure and monitor the volume, outcome and impact of all e-Governance projects
DeitY and NIC developed Electronic Transaction Aggregation & Analysis Layer (eTaal) portal (URL: http://etaal.gov.in) to provide overall view of e-Services being delivered across the country
Number of end-to-end electronic transactions considered as the best indicator for measuring real-time performance of e-Governance service delivery to citizens
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eTaal Objectives
Layer providing consolidated view of e-Transactions through e-Gov applications 1
2
4
Aggregates e-Transaction count from applications integrated automatically using Web Services technology
Enables Ministry/Department/ State/ UT to view consolidated picture of e-Transaction statistics & visualize status of their utilization
Transaction data of various applications available in tabular and graphical form enabling analysis
3
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About e-Transactions
What is an e-TransactionAn e-Transaction is a transaction delivering public service using ICT tools to improve access, enhance transparency and reduce response time while also satisfying all of the following four conditions:
Service is requested through electronic means (self access or assisted access) including mobile devices
Workflow / approval process is electronic Database is electronic/ digitized Service delivery is through electronic means
including assisted delivery
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Across the Counter Services
In several instances, the relevant information is proactively collected, digitized, verified and stored in digital repository
These services are delivered across the counter as and when requested by citizen
Across the Counter services fulfill all pre-requisites of e-Transactions
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e-Transaction Categories
Category A Category B Category C Category D Category E Category FStatutory and Non-Statutory
Services
Utility Bill Payments
Business to Citizen (B2C)
Services
Informational Services
Social Benefits
Mobile Governance
• Statutory services like Certificates• Payment of
taxes (Income Tax/VAT…)
• Payment of subsidies/ Scholarships/ Social welfare transfers (DBT…)
• Non Statutory services like Services delivered under Agriculture/ PDS/Rural development schemes etc.
Water bill, telephone bill, electricity bill, e-municipality services, piped-gas bill etc.
• Transactions like banking transactions, Mobile/ DTH recharge
• Addition/ deletion of telephone numbers in Do Not Call registry
• Information access from various e-Governance Portals/Website after login
• Downloading of forms, tenders
• Enquiry (such as Passport Status, dial.gov.in service, Railway PNR enquiry, result of an examination etc.)
Repetitive Government disbursements to citizens like social sector pensions, MGNREGA Payment, DBT, Scholarships etc. which are periodic in nature are to be accounted in this category
End-to-end services delivered through mobile device e.g. Kisan portal
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Standard Services
# Standard Service # Standard Service1 Certificates 16 Grievance2 Licenses and Permits 17 RTI3 Land Revenue 18 Information Service4 Integrated Finance Mgmt. Services 19 Property Registration & House Tax5 Commercial Tax 20 Health6 Utility Services and Bill Payment 21 Rural Development7 Social Welfare and Pension 22 Employment8 Transport 23 e-Procurement9 Education 24 Industry and Commerce10 Public Distribution System 25 Urban Development11 Agriculture & Allied 26 Passport & Visa Services12 Court and Judiciary 27 Financial Inclusion13 Election 28 Skill Development14 Police 29 State Specific Services15 Personnel and Admin 30 Other Services
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Technical Architecture
eTaal Architecture
Dashboard Server Connector (DSC)
DSC runs as a service with built-in pulling engine mechanism to pull the e-Transaction count from various client (state & centre) servers
Dashboard Client Connector (DCC)
DCC runs a service which provides the e-Transaction count for the respective projects
eTaal Portal
A web portal to give view of dashboard
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Governance Structure
A National level Project Management Committee (PMC) has been set up
Terms of Reference:• Identification of e-Services for inclusion in eTaal• Policies regarding classification of services• Monitor reporting of transactions by various stakeholders• Provide guidance to the various stakeholders for smooth
implementation• Organising Workshops, training and media awareness
programmes for promotion of the dashboard
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Governance Structure
A State level PMC proposed with following composition:
Terms of Reference:• Identification of e-Services for inclusion in eTaal• Monitor reporting of transactions by various stakeholders• Provide guidance to the various stakeholders for smooth
implementation• Organising Workshops, training and media awareness
programmes for promotion of the dashboard
Secretary, IT Chairman Representative of SeMT Member State Informatics Officer Member Secretary
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Key Stakeholders
Central Ministries/ State & UT
Governments/ Departments
eTaal StakeholdersAcademic
Institutions and Researchers
Citizens
Non-Governmental Organisations
(NGOs)
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Benefits
Integrated view of transaction statistics for e-Governance programmes
Counts number of e-Transactions without intruding on privacy of the application as well as citizens
Tabular and graphical views of e-transactions count with drill down facility
Nullifies overheads of running multiple applications to view transaction count for services
Identification of outliers & correlations enabling informed decision making & aligning strategies and organization goals
Provides the means to evaluate performance of a project in the highly technical IT / e-Governance field through a completely non-technical metric
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Benefits
Places real-time information proactively in the public domain allowing any citizen, academician or civil society activist to drill down to the lowest level of implementation
Analysis of spatial and temporal growth of e-transactions and number of citizens served
Helps to understand the e-Governance scenario in the country and identify potential areas/sectors for improvement
Single portal access to know the services delivered electronically and apply online for the required services
Helps the research organisations in drafting research papers on the e-Governance initiatives of states and their overall performance evaluation
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Current Status of eTaal
eTaal StatisticseServices from 21 Central Ministries, 36 States/ UTs and 20 MMPs have been registered with eTaal
Approx. 2947 eServices integrated
Over 1338 crore e-transactions recorded
Initially when eTaal started, the target was to register 10 crore transactions per month, whereas; presently more than
35 crore transactions per month have been registered
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eTaal Status in Kerala
eTaal Statistics - Kerala
Kerala stands at 3rd position in terms of number of transactions (2,13,23,936) recorded under eDistrict MMP as on 19th February 2016
Total no. of services - 228
No. of services deployed by Central Government – 83
No. of services deployed by the State Government - 145
Total transactions count of the services as on 19th February 2016 - 66,91,82,090
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Accolades Received
Adjudged amongst Best Projects in G2C category at eINDIA Awards 2014
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Accolades Received
Platinum Award and Order of Merit Award at Skoch Digital Inclusion Awards 2013
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From Quantity to Quality...“QUANTILITY”
2.0
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About eTaal 2.0
In the light of focus on
transformation that e-Kranti
demands, Apex Committee on
NeGP suggested to introduce qualitative
aspects of e-Services
Considering the rapid growth in the number of services being integrated with
eTaal and increasing
awareness among the stakeholders,
an enhanced version of eTaal is being developed
as eTaal 2.0
eTaal 2.0 would address the qualitative
aspects of service delivery, thereby,
bringing in the concept of
‘QUANTILITY’, which means
‘QUANTIty’ with ‘quaLITY
Transition from eTaal to eTaal 2.0
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Features of eTaal 2.0
1• Weighted average system for various services
2• eService Directory
3• Local Language Interface
4• State Portal
5• Mobile Application for eTaal
The following features are being incorporated under eTaal 2.0:
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Weighted Average System for Various Services
To bring e-Transaction count from all services on a common platform, a weightage system is being developed under eTaal 2.0
Higher ranking to eServices will be assigned on the basis of availability of following features:
Process Re-Engineered
e-Payment Integration
Use of Digital Signatures
Mobile App (Not SMS)
Local Language Interface
Integrated Service
1
2
3
4
5
6
Mandatory Electronic / Digital Services
Biometric Authentication using Aadhaar
Aadhaar Integration
Authentication using Aadhar/OTP/ePraman Framework
Application Security Audited
Multiple no. visit required
7
8
9
10
11
12
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Total weightage = Base Multiplier * Weightage
Weightage = (No. of features exist) / (No. of features applicable)
Calculation of Weighted Average
CategoryA B C D E F
Base Multiplier
1 0.3/P* 0.2 0.1 1/P* 0.5
Based on the 12 features, the weighted average of the services can be calculated using the formula given below:
Where,
Base Multiplier for different categories of eTaal is as per the table below:
* P denotes Periodicity
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eService Directory
eServices Directory helps citizen in finding state level services grouped in a particular standard service
Provides the details of e-Governance application delivering the service such as name of department, description of service etc., also provides the details of spatial spread for a given service
To facilitate the view of eServices being delivered across the country, eService Directory has been developed under eTaal 2.0
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Linking of eTaal Service Directory with Digital India ProgrammeAn external link to eTaal Service Directory has been added on Digital India Homepage
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Other Features of eTaal 2.0
eTaal portal is Unicode compliant and is currently available in English & Hindi languages
Local Language Interface
State eTaal portals are generated on the fly, enabling the concerned state government officials to monitor, analyse and plan their state specific services
State Portal
Mobile Application
for eTaal
Mobile Application for eTaal is being developed and using this app, currently, the users can get the information of e-Transaction count through their mobiles
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Thank You...
For further information, please contact:
Shri IPS Sethi Senior Technical DirectorNational Informatics Centre
e-mail: [email protected]