National Local Government Infrastructure and Asset Management

Conference

May 2015

Ryan GoffProgram Manager - AccessCONNECT

Background | NHVR

• The NHVR is established under the Heavy Vehicle National Law (HVNL) to administer Heavy Vehicle Regulatory functions, such as compliance, enforcement and road access.

• The HVNL specifies a role for councils as Road Managers, to which the NHVR is required to seek consent from, prior to finalising an access permit for a heavy vehicle operator.

Background | Current State Environment

• Very manual process (limited automation)• Email communication (difficult to track and report against)• Limited tools to assist councils process consent requests• Lack of regulatory transparency or consistency• This is a relatively new role for councils and many councils do

not have a great deal of confidence to process a consent request and resourcing is an issue

Background | Current Business Process

Assess Consent

NHVR NHVR

Road Managers

Mul

tiple

Ent

ry P

oint

s &

For

m T

ypes

FinaliseEmail

Qld (TMR)

Vic (VicRoads)

SA (DPTI)

NSW RM’s

Qld

Vic

SA

NSWNSW assess State controlled roads only

Mul

tiple

Per

mit

Out

put T

ypes

LodgeEmail

State & territories

Local government

Third parties

ACT (RoadsACT) ACT

Local Government’s Role

Assess Consent

NHVR NHVR

Road Managers

Mul

tiple

Ent

ry P

oint

s &

For

m T

ypes

FinaliseEmail

Qld (TMR)

Vic (VicRoads)

SA (DPTI)

NSW RM’s

Qld

Vic

SA

NSW assess State controlled roads only

LodgeEmail

State & territories

Local government

Third parties

ACT (RoadsACT) ACT

To efficiently carry out this new role, councils did not receive the direct support required.

As a result councils have adapted to the role with different approaches to risk management, resourcing and processing.

To process a consent request in the current environment, councils are required to:• Manually process consents• Interact through inefficient email

communication channels • Manually track, monitor and

report against the consents• Develop their own tools and

conduct their own research to process consent requests

Assess Consent

NHVR NHVR

Road Managers

Mul

tiple

Ent

ry P

oint

s &

For

m T

ypes

FinaliseEmail

Qld (TMR)

Vic (VicRoads)

SA (DPTI)

NSW RM’s

Qld

Vic

SA

NSWNSW assess State controlled roads only

Mul

tiple

Per

mit

Out

put T

ypes

LodgeEmail

State & territories

Local government

Third parties

ACT (RoadsACT) ACT

This has resulted in:• Limited regulatory transparency or consistency for heavy

vehicle operators• Manual tracking• Further resource constraints for councils• A reduction in councils confidence to approve consent

requests

Current State Environment | Outcomes

Feedback from Local Government

What we have heard. . .

• Limited understanding of Performance Based Vehicles (PBS)• Limited understanding of Pre-approvals/Notices• Heavy vehicle configuration details – no uniformity• General confusion as Road Managers are supplied with Case Numbers,

Road Manager Consent Numbers and Permit Numbering • Operating Conditions – not sure what to apply and no uniformity

AccessCONNECT ProgramHow are we improving access management?

We are implementing a NATIONAL ACCESS MANAGEMENT BUSINESS MODEL for industry that delivers national consistency, improved transparency and reduced

regulatory burden, while addressing stakeholders expectations

Our Vision

AccessCONNECT ProgramHow are we improving access management?

Delivery Stream Objectives Expected Deliverables

Policy Setting

Work with stakeholders to develop nationally harmonized operational policies, ensuring similar outcomes are applied to similar events.This will improve decision making abilities, create transparent regulatory practices and reduce the varied operating requirements customers currently comply with.

• Standard Conditions (+ statements of reason)

• Demand Management, including pre-approvals and national notices

• Nationally harmonized operational policies

• Visual hierarchy of vehicle configurations

Process Reform

Implement the most effective and efficient national permit processes to ensure stakeholder expectations are met.This will include elimination of lengthy manual processes through automation and streamlining of administrative steps, providing tools and approaches to governments to ensure Road Managers are supported to provide timely responses.

• Simplified forms

• Validated application processes

• Fast tracked (risk-based) processes

• Road Manager consent tools

• Road Manager communication protocols

System Enhancement

Develop a new comprehensive framework and system for Access Management Permits to be delivered by the NHVR. This will support risk-based decision making processes, appropriate capacity to manage workloads, easily understood requirements by all stakeholders, and an integrated electronic system for permit issuing and compliance processes.

• Risk Framework and Rules Engine

• Technology Platform

• Prototype Portals to ensure stakeholders influence future solution design

• Customer Portal (Smart Form + Payment Gateway)

• Optimized GIS Data (incl. a GIS user portal)

DELIVERDEVELOPDESIGNIDENTIFYPLANSTABILISED

Our ProgressWE ARE HERE (MAY)

SYSTEM COMPONENTS DEVELOPED (NOV)

JULY 2014 JANYARY 2015 JULY 2015 JANUYARY 2016 JULY 2016

STAGED IMPLEMENTATION

AccessCONNECT ProgramCouncil Portal being piloted

NHVR Case Tracker – consent details

Prepared 8-Dec-14 Commercial in Confidence 11

NHVR Case Tracker – consent details

Prepared 8-Dec-14 Commercial in Confidence 12

NHVR Case Tracker – consent details

Prepared 12.05.15 Commercial in Confidence 13

Ability to produce report to identify trends, issues, training, targets in regard to Road Manager consent timeframes and follow ups

Moving ForwardNHVR management of LGA consents | Benefits

Improved Council Support

Reporting and Data Analysis

Quicker Processing

Times

Building of partnership/relationship with LGAs, through a partnership approach to the development and supply of regulatory tools to assist decision makers

Reduction in processing times by removal of double handling and the usage of a Road Manager Portal that provide efficient work flow management

Risk Based Framework

Development of a permit prioritisation framework, which seeks to automate repeat or low-complexity access applications, allowing road Managers to focus on higher priorities/risk movements.

Result of AccessCONNECT

Automated system response

NHVR NHVRRoad Managers

Sing

le E

ntry

Poi

nt

Sing

le P

erm

it O

utpu

t

INSTANT OR 24hr DECISION

Customer

SIMPLE

OPTIMISED WORK PRACTICESCOMPLEX

NATIONALLY SUPPORTED DECISIONSMEDIUM

Assess Consent FinaliseLodgePortal PortalPortal

EnquirePortal

Customer

NOTICES / GAZETTES / GENERAL ACCESS

Com

plex

ity re

duce

s ov

er ti

me

In Summary

• AccessCONNECT Program has stabilised the NHVR business • NHVR has a ‘plan to fix’ and are working towards it• It is not just a system change, but a transformational program,

with many issues that existed before the NHVR permit process went live

• NHVR is now addressing these issues in partnership with all stakeholders – we need your ongoing support and assistance!

• To achieve it, we need agreement and continued support from jurisdictions, particularly on policy and processes that require re-alignment

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visit www.nhvr.gov.au

email accessconnect@nhvr.gov.au

fax 07 3309 8777

post PO Box 492, Fortitude Valley Q 4006

call 1300 MYNHVR* (1300 696 487)*Standard 1300 call charges apply.Please check with your phone provider