national meeting for effective practice management launch of practicemanager.ie hilton hotel, dublin...
TRANSCRIPT
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National Meeting for Effective Practice Management
Launch of PracticeManager.ie
Hilton Hotel, Dublin 2 19 February 2011
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The Need For Practice Management
• Good management enables better care– Good General Practice Dr Stephen Taylor 1954
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RoleThe Practice Manager is responsible for the effective and efficient management of the practice :
-enabling the provision of high-quality service to patients
-ensuring the economic viability of the practice
-providing a quality work environment for staff
-achieving of the business objectives of the practice.
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Now More then Ever: Challenges Present & Future
• Complexity and bureaucracy in the Irish health system.
• Legislation, inspection and enforcement
• Ever higher standards - critical media and increasing patient expectations
• Health reform measures
• Irish financial crisis
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Strengths & Opportunities
• Energy, willingness and expertise
• Commitment to worthwhile vocation
• Our community already has a vast array of resources, which can be shared
• Can develop a strong collective voice
• Opportunities to link with other organizations, such as ICGP
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My Experience
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Website Navigation
• Background
• Your Practice
• Just For You
• News
• Contact
• Member’s Area
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Member’s Area• News
• Documents
• Events
• Links
• Discussion Forum
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Development Areas• Practical Staff Management e.g.
recruitment and selection, training, scheduling, appraisals, terminations etc.
• Legal Compliance e.g. Health and Safety, Human Resources
• Implement / Monitor Quality Standards e.g. Policies & procedures, handling complaints, patient satisfaction surveys
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• Financial Control e.g. budgeting, stock control, accounts payable and receivable, payroll, book-keeping, management accounts.
• Marketing / PR / Business Development e.g. optimising income from various sources, investigating business opportunities, advertising
• Facilities Management & I.T.
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Purpose of Today’s Meeting
• Networking
• Knowledge
• Follow Up Through Website Activity
• Follow Up Through Feedback Forms
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Summary
• We must plough on through difficult times
• We have much to be proud of
• Keep the good work going through PracticeManager.ie
• Complete the feedback forms
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Thank You