National University of Singapore (NUS) Libraries

To deliver just-in-time information with passion and a smile

Welcome to all our IFLA Delegates

Music Library

Location of Libraries

CJ Koh Law Library@ Bukit Timah

Chinese Library

Central Library

Science Library

Medical Library

Hon Sui Sen Memorial Library

NUS Libraries (And Primary Users)

Central Library• Faculty of Arts & Social Sciences• School of Computing• School of Design & Environment • Faculty of Engineering• Lee Kuan Yew Sch. of Public

Policy• Research institutes @ BT

CJ Koh Law Library• Law Faculty

Chinese Library• Departments using

Chinese and Japanese resources

Hon Sui Sen Memorial Library• Business School

Science Library• Science Faculty

Music Library• Yong Siew Toh

Conservatory of Music

Medical Library• Faculty of Dentistry• Yong Loo Lin School of

Medicine

De Facto National Libraries

The Medical Library and the C J Koh Law Library act as de facto national libraries in their respective disciplines for Singapore as envisaged by the Singapore government’s Libraries 2000 vision for the future of Singapore libraries.

C J Koh Law Library

Medical Library

OUR MAIN USERS

Student

population

Undergraduates

Graduate students

27,216

10,210

NUS has

•16 faculties and schools

•3 Research Centres of

Excellence (RCE)

•23 university-level

research institutes and

centres

•Affi liation with 16

national-level research

institutes and centres

Staff population

Faculty members

Researchers

2,196

2,820

External

members

3,400

Vision, Mission & Strategies

Strategic Thrusts Strategic Objectives

Staff Excellence 1. Nurture and retain high performance and innovative staff

Collection Excellence

2. Develop timely and relevant resources3. Enhance retrieval from collections

Service Excellence 4. Promote services and resources5. Improve services

Operational Excellence*

6. Continual improvement of process and infrastructure

*Operational excellence thrust underpins the other 3 thrusts

Vision:

A premier knowledge hub promoting the University’s vision as a leading global university centred in Asia.

Mission:

To deliver just-in-time information with passion and a smile.

Organisational Structure

Ordering

Planning & Development Committee

Deputy University Librarian (Services) Loans & Membership Services

Committee (Sec, LMS Coordinator)

Information Services Committee(Sec, IS Coordinator)

Business Services

Unit

Library Human

Resource Unit

Library Information Technology

Unit

Library Asset Management

Unit

Financial Services

Unit

A*STARE resources,

Otherinstitutions:

EAI,MEI,SCRI,ISAC,

SMART

Staff Development

Student Assistant Scheme

Internship

Recruitment

Receiving

IT infrastructure maintenance

& development

InformationLiteracy

Visitors

Facilities Management

After Office Hour Services

Loans Services

Collection Development & Management

Indexing

Outreach

Publications

Reference

Information Services

Communication Task Force

Physical Processing

Membership

Payment Processing

Invoice Approval

(SAP)

Tender Administration

Sales Billing & Accounts Receivable

(SAP)

Commitment &

Expenditure Control

E-resourceManagement

E Content creation

DDS

Cataloguing

Subscription Management

Management Report

Resource, Project &Functional

TeamsProfessionals ( incl part-timers ) 70

MA/SpA 75

OA 55

Total (excluding 3 IT staff) 200

Chinese Library

Central Library

CJ Koh Law

Library

HSSMLibrary

Science Library

MedicalLibrary

Music Library

University Librarian

Deputy University Librarian (Resources)

Resource Teams

Area Studies Business Design & Environment

MusicMedicineLaw

Engineering & Computer Science

Sciences Social Sciences EndNote Cited Reference

Humanities

Patents

Project & Functional Teams

ScholarBank

@NUS

Library Portal

Discovery Service

I-CUBES

IQ Teams

Staff Recognitio

n & Awards

Committee

Staff Welfare

Committee

Ordering &

ReceivingERMCataloguin

g

Frontline Service

Committee

M-Services

M-Technology

Social media

Budget allocation for Resources

Collection By Disciplines (2012)

*Includes general works, agriculture, library science, etc.

Humanities31%

Social Science25%

Science, Medicine & Technology

24%

Others*20%

Books & Journals

Support for Learning & Research

Reference Services

Ask-a-Librarian (email)

Online chat

Consultation & advisory

services

Information Literacy

Hands-on sessions

Clinic sessions

Online classes

Lectures

OtherServices

E-Reserves

Document delivery service

Inter-library loan

Intra-library loan

Collection development

liaison

Integrated Virtual Learning Environment (IVLE)

• The university’s e-learning portal through which NUS academics develop content and students access educational resources, interact and learn.

• Students use IVLE widely and rate it highly.

• E-reserves are provided by library in IVLE as:

• PDF (E-reserves)

• persistent links to the HTML or PDF (Library Resources)

• hyperlinks to the online catalogue records

E-Reserves: Course Readings in IVLE

Discovery Service

• Launched in Dec 2012• FindMore@NUSL uses

Summons platform• Allows users to search

the catalogue, articles and more

OUR INNOVATIVE SERVICES

Interactive guide

3D map Mobile portal

QR code

Online chat service

NUSL Express: automated book borrowing and returning machine

ENGAGING WITH OUR USERS

Social media

Photo contest

Faculty welcome tea

Book sale for students’ bursary

Meme contest

E-Resource Discovery Day

Social Media Usage

Social mediaLaunch date

Usage(from launch to Feb 2013)

Blog Sep 2007 40,449 visits

Online chat Aug 2010 6,162 transactions

Facebook Feb 2011 2,958 likes/fans

Foursquare Apr 2011 11,467 check-ins

Twitter Jun 2009 1,205 followers

QR codes Sep 2011 1,216 scans

YouTube Videos

Instructional Orientation Promotional

No. of videos

Launch date

Visits (from launch to Feb 2013)

68 Jun 2008 32,006

Measuring Library Performance (1)

• Adopt the NUS Service Class Framework which helps NUS offices to assess their service capabilities, identify gaps and improve their service delivery.

• 2007 Recognition for Service Excellence Award (Silver)

• 2010 Outstanding Service Excellence Award (Gold)

• Participate in University-wide users’ surveys every 2 years:

• University Faculty Perception Survey

• University Student Perception Survey

• LibQUAL+ in 2009

• InSync in 2013

Measuring Library Performance (2)

• Benchmark our processes, product, or service to those considered industry leaders, or to similar activities in other organisations to find out and implement best practices.

• Use Lean-Six Sigma methodology since 2008 to help us save costs, create quality improvements and increase customer effectiveness.

• Identify KPIs to monitor our various library processes and strategies: In progress

• Meet Public Service 21 requirements

OUR FACILITIES

Chat Point

Perk Point (Lounge)

Self-borrowing andfines payment

Discussion room

Exhibition space

Study carrel

Computer clusters

Thank You!