Golden Jubilee National Hospital

NHS National Waiting Times Centre

Interim Chair: Stewart MacKinnonChief Executive Jill Young

Recruitment line: 0800 0283 666

Dear Candidate

POST: EHEALTH – SENIOR INFORMATION ANALYSTHOURS: 37.5CLOSING DATE: 4 SEPTEMBER 2017INTERVIEW DATE: 29 SEPTEMBER 2017

The National Waiting Times Centre Board welcomes your enquiry in connection with the above post. Please find enclosed an information pack.

Should you wish to submit an application for the above post, please ensure you do so in advance of the closing date. Late applications will not be forwarded for short listing.

When providing referees on the application form, please be aware that we require a minimum of two references to cover at least three year’s of previous employment/training history.   If there is insufficient space on the application form to list all of your referees please provide on an additional page. Where possible, please provide us with e-mail addresses for contact. Additionally, you should note that as part of the pre-employment checks a PVG or Disclosure Scotland check will be completed. It is an offence for barred individuals to apply for regulated work.

Should you contact the recruitment team to discuss any queries regarding your application it is advisable that you retain the job reference number as you will be asked to quote this when you call. Unfortunately due to the volume of applications we receive, we are unable to write to applicants who are not successfully shortlisted for interview. If you have not received an invitation for interview within six weeks of the closing date please assume on this occasion you have been unsuccessful. We hope this will not deter you from applying again.

In the meantime, I wish you success with your application and should you require any further information or wish to check the progress of your application please do not hesitate to contact the recruitment team on the contact telephone number shown above.

Yours sincerely

Lynn MitchellRecruitment Assistant

Agamemnon StreetClydebank G81 4DYScotlandTelephone 0141 951 5000Fax 0141 951 5500

NATIONAL WAITING TIMES CENTRE BOARDINFORMATION PACKFOR THE POST OF

EHEALTH – SENIOR INFORMATION ANALYST

37.5 HOURS PER WEEK

REFERENCE NUMBER SHOW/2674

CLOSING DATE: 4 SEPTEMBER 2017INTERVIEW DATE: 29 SEPTEMBER 2017

NATIONAL WAITING TIMES CENTRE BOARD

GENERAL INFORMATION FOR CANDIDATES

This information package has been compiled to provide prospective candidates with details of the post and background information about The National Waiting Times Centre Board.

The contents of this package are as follows:-o Job Description/person specificationo Terms and Conditions of Serviceo Application Formo Equal Opportunities Monitoring Formo Information on Agenda for Change

The Equal Opportunities Monitoring form is required for monitoring purposes only and will not be made available to the interview panel during any part of the recruitment process.

Please note, to ensure that we adhere to our current policy on Equal Opportunities; CV’s received with Application Forms will be destroyed prior to Application forms being passed for Short listing.

NWTC operates a No Smoking Policy on all Premises and Grounds and in shared vehicles.

All offers of employment will be subject to the receipt of three year’s satisfactory References, Occupational Health screening and Disclosure Scotland clearance. Please note that it is an offence under the act for barred individuals to apply for regulated work.

Please send your completed application to:-

Recruitment Team,HR DepartmentGolden Jubilee National HospitalAgamemnon StreetClydebankG81 4DY

When returning your completed application and any associated enclosures by Royal Mail you must ensure that the correct postage cost is paid. We have been informed by the Post Office that they are retaining those which have been underpaid. This has resulted in completed applications not being returned until after the closing date, and not being included for short listing.

The short listing process will take place shortly after the closing date.

As a Disability Symbol user we recognise the contribution that all individuals can make to the organisation regardless of their abilities. As part of our ongoing commitment to

extending employment opportunities all applicants who are disabled and who meet the minimum criteria expressed in the person specification will be guaranteed an interview.

The organisation has introduced a set of shared values. These values will be measured during the Competency Based Interview. The values are:

o We will treat everyone with dignity and respecto We will take responsibility to do our jobs wello We will demonstrate our commitment to qualityo We will work effectively with others in teamso We will display a “can do” attitude at every opportunity

NATIONAL WAITING TIMES CENTRE BOARDTERMS AND CONDITIONS OF SERVICE

The terms and conditions applicable to this post are those of all NHS Employees.

1. Superannuation

You have the option to join the NHS Superannuation Scheme, to participate in the State Earnings Related Pension Scheme or to take out a Personal Pension.

Employee’s contributions to the NHS Scheme amount to 5.2% to 14.7% of salary (depending on rate of Pensionable Pay) and the employers’ contribution equates to 13.5% of salary. Employees in the NHS Scheme are “Contracted-out” of the State Earnings Related Pension Scheme and pay a lower rate of National Insurance contributions. Employees who choose to participate in the State Earnings Related Pension Scheme pay the higher rate of National Insurance contribution. A Stakeholder Pension is also available.

2. Salary

£26,830 TO £35,933

3. Grade

This post is offered on a Band 6

4. Annual Leave

The annual leave entitlement in a full year commencing 1st April to 31st March is 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service. There are 8 Statutory and Public Holidays in each leave year. (Pro rata where applicable)

5. Hours of Duty

37.5 hours per week

6. Tenure of Employment

This post is offered on a permanent basis

7. Asylum and Immigration Act 1996

Under the Asylum and Immigration Act 1996, we are required to carry out checks to ensure that all prospective employees are entitled to live and work in the United Kingdom. You will therefore be asked to provide appropriate documentation prior to any appointment being made.

NHS National Waiting Times Centre

BenefitsNHS Superannuation scheme: All staff are eligible to join this scheme from date of commencement. Employee contributions vary from 5.2% to 14.7% depending on annual pensionable pay. Benefits include a lump sum and pension when you retire, life assurance of 2 years’ pay - while you are working, pension and allowances for your spouse and children in the event of your death, and benefits for ill-health retirement. Members of the scheme receive tax relief on contributions and lower National Insurance contributions.

Annual leave entitlement (including public holidays):35 days annual leave on appointment 37 days annual leave after 5 years 41 days annual leave after 10 years

Free car parking

Continuing professional development opportunities

Discounts at the associated Golden Jubilee Conference Hotel

Leisure Club membership – Get fit and healthy at the Beardmore Leisure Club with a discounted membership rate of £30 per month.

Discounted Room Rates - Rooms rates discounted (from £40 per night – room only) subject to specific conditions.

Discounted Dining - 20% off food and beverage when dining in the hotel.

Golden Bistro (Hospital Restaurant) - Discounted food in our award winning hospital restaurant.

Childcare vouchers – If you are a working parent with children under the age of 16 you could save up to £1,196 per parent, per annum on the cost of childcare.

For more information about the benefits and discounts available to NHS staff, visit www.nhsdiscounts.com

JOB DESCRIPTION

1. JOB IDENTIFICATION

Job Title: Senior Information Analyst

Department(s): eHealth

Job Holder Reference:bNo of Job Holders: 2

2. JOB PURPOSE

To analyse, exploit and develop all available information sources to support the clinical and managerial decision-making process within Golden Jubilee Foundation.

To lead the development and maintenance of comprehensive information systems and to be responsible for co-ordinating responses for requests for relevant information from a range of sources, both internal and external to the NHS.

To lead in developing reporting tools, including dashboards, which will provide information to support clinical and managerial decision making.

To undertake significant project work to aligned to the implementation of eHealth systems which result in the delivery of deliver a fully comprehensive information service, to meet local needs and to support the strategic aims of the Golden Jubilee Foundation.

3. ORGANISATIONAL POSITION

Head of eHealth

IT Manager Information Manager

Information Governance

Manager

Health Intelligence

Analyst

Senior Information

Analyst

Programme Manager

4. SCOPE AND RANGE

Number of Staff managed by post holder: None

Budgets Managed by the post holder: None

Expenditure authorisation level: Not Applicable

The GJF Board has approximately 1,800 staff that utilise eHealth systems and Information services.

The eHealth Structure comprises the following areas:

Information Technology – responsible for the delivery and development of the underpinning technical infrastructure on which all GJF applications and information systems run.

Information Management – responsible for the collection and analysis of information, information governance and delivery of knowledge management services

Programme/Project Management – responsible for implementation support for all clinical and non clinical systems

5. MAIN TASKS, DUTIES AND RESPONSIBILITIES

Information AnalysisProvide specialist advice to GJF staff and others on the appropriate use of health information, and where necessary assist them to define their information requirements, which may be highly complex in nature. The ‘client’ may be a group with a diverse range of requirements.

Provide analysis and interpretation in response to requests for information from clinical and non-clinical staff, communicating the conclusions in a way which is easily understood.

Assist with the development of tools for analysis and presentation of data such as dashboards & reports, and support the wider utilisation and adoption of these tools within GJF.

Improve overall data quality by developing exception reporting and working closely with Information colleagues, Medical Records and other staff within GJF , as well as external organisations such as ISD and the Scottish Government

System/Project ManagementManage and administer reporting databases to ensure that the requirements of users are met effectively.

Provide ongoing development and adaptation of systems for data capture, storage and dissemination (e.g. web based) used for complex analysis and for documenting standard operational procedures relating to data collection processes, ensuring procedures are accurate and up-to-date.

Test new releases and changes to eHealth systems to ensure that data outputs are reports are fit for purpose and meet the requirements of national and local reporting.

Assist with the configuration, support and maintenance of technical infrastructure for data warehousing. This will include the secure manipulation of data across multiple databases and/or technical platforms and the amendment and subsequent testing of systems to ensure continuing support of user requirements.

Technical ExpertiseEnsure compilation/collation, validation and submission of statistical returns to NHS National Services Scotland, the Scottish Government and other agencies.

Carry out a wide range of ad-hoc analyses, which may be highly complex in nature, of health and health-related data which may need to

FREQUENCY(Estimate)

30%

20%

30%

be obtained from non-NHS organisations and provide interpretation of results when required.

Support clinical audits by producing sampling data and providing any supporting analysis.

Produce standard analyses, following relevant procedures and ensuring timescales are met, and when required provide an interpretation of the results.

Develop customised reports or dashboards for clients, which will often involve writing complex programs using a number various software applications such as SQL and Business Objects.

Creating and maintaining SQL reporting databases and provide training and support to users in use of reporting databases.

LeadershipTake a lead role in the production of major GJF statistical/information reports by co-ordinating contributions from other staff and compiling the report.

StrategicEnsure compliance with the Data Protection Act and all security procedures to protect sensitive and confidential data from disclosure.Represent GJF at national and/or multi-agency groups.

10%

10%

6. Systems and EquipmentEQUIPMENT AND MACHINERYPlease describe any machinery and/or equipment used in the job:

General office equipment including PC, printers etc

A variety of software packages which will include some or all of the following:Microsoft Excel, Access, Word, Outlook and PowerPointMicrosoft Visual BasicMicrosoft SQL Server Enterprise Manager and Query AnalyserCrystal ReportsBusiness ObjectsMicrosoft SQL Reporting Services

Give brief description of use of each item used:

The post holder requires using a PC, including Visual Display Unit, more or less continuously throughout their working day.

The post holder will use a variety of software packages to a detailed advanced level to collect, analyse and present a wide range of health data.

The post holder will also use these software packages to a detailed advanced level to assist in the analysis and maintenance clinical/non clinical systems.

SYSTEMSeHealth systems Supporting and liaising with end users and

suppliers of clinical / non clinical systems

Helpdesk System

Ensuring data quality through the production of housekeeping reports and resolving data issues with other information staff, including medical records and identified staff in external organisations such as the NHS National Services Scotland or the Scottish Government.

Producing a wide range of analyses, that may be complex. This may be heavily focused around providing Statistical information.

Developing new or making alterations to current reports or dashboards.

Use the Helpdesk system in line with departmental protocol, to record information requests and for recording progress in resolving these.

7. DECISIONS AND JUDGEMENTS

The post holder reports to the Information Manager who will carry out formal review of performance.

They will use their own initiative to make decisions independently and take minimal guidance from the manager in relation to specific decisions and day to day workload

The post holder will be responsible for managing their own workload within broad guidelines, prioritising requests and ensuring timetables for collection, submission, analysis and dissemination of information for various reports are followed. They will have to re-prioritise their workload frequently as urgent ad-hoc requests for information arise.

The post holder would normally determine how best to carry out analyses and develop systems with only occasional reference to their line manager or colleagues. The post holder will be responsible for developing systems and procedures for the analysis of information, within their area of responsibility.

The post holder will take a lead role in the production of major GJF statistical/information documents by co-ordinating contributions from other staff and compiling the report.

The post holder will adhere to relevant board policies.

8. COMMUNICATIONS AND RELATIONSHIPSWho post holder communicates with:

Post-holder will require communicating with all levels of staff with GJF, including Senior Managers, Directors, and other Healthcare Professionals.

Communication with other NHS Bodies is also essential regarding National systems, submissions, guidelines and way of working within NHS Scotland.

Relationships with non-NHS staff will also be vital regarding future NHS developments

What communication is about:

Provide specialist advice to GJF staff and others on the appropriate use of health and management data, helping clients to define their information requirements, which may be highly complex in nature. The ‘client’ may be a group with a diverse range of requirements

Any difficulties encountered:

Clients may have limited knowledge of information issues, so the post holder will need to liaise with the client to determine and develop a better understanding of their information needs, thus ensuring the most useful analysis is carried out and that results are presented in a suitable format.

The post holder will also have to ensure that the limitations of the data are fully explained, for example the accuracy and completeness of the data, any coding issues, and any restrictions regarding the disclosure of sensitive information in accordance with the Data Protection Act.

The presentation of analyses, which may be highly complex in nature, either orally or in writing.

The development of information solutions including dashboards, reporting tools.

Ensuring that all analyses, irrespective of their complexity, are presented in such a way which enables ease of use and understanding by their target audience, who may have limited knowledge of information issues Clients may have difficulty expressing their information requirements and data flows, so the post holder will need to work with them to specify and develop the information system required, in compliance with national standards and definitions.

9. PHYSICAL, MENTAL AND EMOTIONAL DEMANDS OF THE JOB FREQUENCYPhysical skills: The post holder requires a high level of keyboard skills to

input and manipulate a wide range of health data using a variety of computer based databases and spreadsheets. Speed and accuracy are essential.

Daily

Physical effort: The post requires only light physical effort. The post holder will use a keyboard for the majority of the working day so will sit in a restricted position.

Daily

Mental demands: The post holder requires a high level of concentration to be able to analyse a wide range of health and health-related data where accuracy and attention to detail are essential. This may occasionally be for prolonged periods of time during the compiling and checking of major reports.

There will also be the need for prolonged periods of concentration when developing new spreadsheets or databases where complex programming may be required.

The creation of project and support documentation also requires a high level of concentration, where accuracy and attention to detail is vital. This to may be for prolonged periods of time, when intense periods of typing, copying and pasting may be involved

There will be the need to change tasks when ad-hoc queries or support requests require an immediate response.

Daily

Emotional demands:

The post holder will rarely be exposed to any distressing or emotional circumstances.

Occasional

10. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB

To develop and maintain reporting solutions (including dashboards and reports) which meet the requirements of users effectively.

To manage the, often conflicting, demands of ensuring timetables for local and area-wide information production are met.

To manipulate and understand large complex datasets of variable quality and ensure that all analyses, irrespective of their complexity, are accurately presented in a way that enables ease of use and understanding by their target audience.

To determine the best course of action to respond to ad hoc requests for a wide range of health and health-related information, often working to tight timescales.

To maintain skills and learn new technologies to fully utilise information resources.

11. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOBTraining and/or qualification(s) required:

Degree in Statistics or numerate discipline. Experience in developing innovative information solutions to meet specified

requirements for access to clinical and operational data Experience in SQL development, Business Objects/Tableau or other Business

Intelligence tools Significant experience of data analysis and reporting in NHS environment with

extensive years at a senior level Specialist knowledge of the organisation’s information requirements Highly developed problem solving skills with an in-depth specialist technical

knowledge and experience of application of NHS data definitions, information standards and policies is essential

Effective and confident communication skills are required to present, advise and instruct analysis, procedures and standards to a senior audience.

12. JOB DESCRIPTION AGREEMENT

A separate job description will need to be signed off by each jobholder to whom the job description applies.

Job Holder’s Signature:

Head of Department Signature:

Date:

Date:

Recruitment Person Specification

Post: Senior Information Analyst

Essential DesirableQualifications/Training Degree in Statistics or numerate

discipline

or

Good track record of additional relevant training

Experience Experience in developing innovative information solutions to meet specified requirements for access to clinical and operational data

Significant experience of data analysis and reporting in NHS environment with extensive years at a senior level

Skills/Knowledge Experience in SQL development, Business Objects/Tableau or other Business Intelligence tools

Highly developed problem solving skills with an in-depth specialist technical knowledge and experience of application of NHS data definitions, information standards and policies is essential

Data Protection Act

Additional jobrequirements

Effective and confident communication skills are required to present, advise and instruct analysis, procedures and standards to a senior audience.