Navigating Personal Challenges, Part 1Presented by Matt Wozny, M.P.H., C.S.C.S.

Member session

Blue Cross®Virtual Well-BeingBlue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

“Life is a song — sing it. Life is a game — play it. Life is a dream — realize it. Life is a sacrifice — offer it. Life is love — enjoy it.”

— Sai Baba

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.The webinar will begin shortly.

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

“Life’s challenges are not supposed to paralyze you, they’re supposed to help you discover who you are.”

— Bernice Johnson Reagon

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Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

Blue Cross®Virtual Well-Being

Welcome to: Navigating Personal Challenges, Part 1

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

The session will begin at 12 p.m.

This is an interactive

session.

Minimize distractions.

There will be a Q&A at the end of the session.

“The biggest challenge is to not be affected by praise because a lot of it is not from the heart. Being true to yourself about your strengths and weaknesses, when everyone out there has a strong opinion and wants to give advice, is another challenge.”

— Tena Desae

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

The webinar will begin shortly.

The webinar will begin shortly.

The webinar will begin shortly.

“Life’s a challenge, but that’s the best part.”

— Venus Williams

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

Mark your calendar

Navigating Personal Challenges, Part 2 • June 20, 2019

• 12 to 12:20 p.m.

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

Join us for our next weekly meditation session on your computer or mobile device.

Topic: Breathe Mindfully for Two Minutes MeditationWednesday, June 19, 20198 to 8:10 a.m. Eastern timeRegister today.

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

Today’s presenterDiane Bigler, LCSW, LSCSW, ACSW

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

The information in this document is intended only as an educational tool and for general informational purposes. It is not intended to, nor shall it, constitute specific medical advice or services. You should seek the advice of your own doctor or other medical professional regarding your individual wellness condition and what steps could possibly be taken to improve it.

Today’s session:

• Identify fundamental life skills necessary to navigate challenges

• Reflect on how personal strengths and resilience aid in navigating tough times

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

The value of wisdom

• What is wisdom? Expert knowledge in the fundamentals of life, and in the conduct and meaning of life.

• “Wise people” are presumed to have developed:• An integrated personality

• Exceptional maturity

• Superior judgment skills in difficult life matters

• Ability to cope with life’s unpleasant circumstances.

• Wisdom can be a key aspect of how people get through tough times.

“Values” are what we find meaningful in life. • They are the most important things to us.• Everyone has different values, and for each

of us they can change over time.• They are like a compass, pointing us in the

direction we want to go. • During periods of challenge, relying on our

core values is important to help get us through choppy waters.

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

The four fallacies that inhibit wise actions

The Egocentrism Fallacy

• Thinking that the world revolves, or at least should revolve, around you. Acting in ways that benefit yourself, regardless of how that behavior affects others.

The Omniscience Fallacy

• Believing that you know all there is to know and therefore don’t have to listen to the advice and counsel of others.

The Omnipotence Fallacy

• Believing that your intelligence and education somehow make you all-powerful.

The Invulnerability Fallacy

• Believing that you can do whatever you want and that others will never be able to hurt you or expose you.

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

Personality characteristics of wisdom

Cognitive

ReflectiveAffective

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

What is resilience?

Resilience: How well a person can adapt to the events in their life.

• A person with good resilience has the ability to bounce back more quickly and with less stress than someone whose resilience is less developed.

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

RESILIENCE MODEL

Resilience

Meaning in life

Positive emotions

Social support

Coping

Physical well-being

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

Quick tool: Solving problems

S (Select) — Select the problem. Identify the specific issue that you want to solve.

O (Options) — Generate as many options as you can. Don’t evaluate them yet —just list them out.

L (Likely outcome) — Rate the likely outcome of each option as positive, negative or both.

V (Very best option) — Pick the very best option. This should be one rated positively. You can combine multiple options.

E (Evaluate) — Evaluate how well your solution worked. Did you achieve your desired goal? If not, return to your options and choose another.

The S-O-L-V-E Model

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

Important ingredientsWe can learn to understand and work through feelings of uncertainty, sadness or anger during tough times if we:

Think about and discover who we are

Know what to expect from others, and ourselves

Join with loved ones, community and colleagues

Know that people believe in us

Have caring relationships with people

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

For more information …

• Virtual Well-Being site: bluecrossvirtualwellbeing.com

• Virtual Well-Being email: BlueCrossVirtualWell-Being@bcbsm.com

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

Next session: Navigating Personal Challenges, Part 2

June 20, 2019

12 to 12:20 p.m.

In this session:

• Explore current and new coping strategies

• Identify seven strategies to face life’s challenges

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

Questions?

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

References

• users.clas.ufl.edu/ardelt/How_wise_people_cope.pdf*

• connectingwithpeople.org/sites/default/files/U%20can%20cope.pdf*

• positivepsychologyprogram.com/coping/*

• psychologytoday.com/us/blog/headshrinkers-guide-the-galaxy/201412/7-strategies-face-lifes-challenges*

• authentichappiness.sas.upenn.edu/newsletters/authentichappinesscoaching/wisdom*

• wellbeing.gmu.edu/resources/george-mason-university-s-resilience-model*

*Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control these websites.

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.