navy pride and professionalism lesson 1.3 communication
TRANSCRIPT
Navy Pride and Professionalism – Communication and Conflict Management
Lesson 1.3 Communication and Conflict Management
Navy Pride and Professionalism
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Navy Pride and Professionalism – Communication and Conflict Management
Lesson Overview • In this lesson, you will learn the
components of verbal and non-verbal communication, how those components can help prevent or manage conflict, and how conflict can be resolved in the Navy.
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Navy Pride and Professionalism – Communication and Conflict Management
Non-Verbal Communication • Factors other than words help
determine what a sender means and a receiver should understand
• What are some examples?
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Navy Pride and Professionalism – Communication and Conflict Management
Non-Verbal Cues
• Personal Space – Our “bubble” – Intimate Zone – Personal Zone – Social Zone
• Gestures • Eye Contact • Tone of Voice • Facial Expression
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Navy Pride and Professionalism – Communication and Conflict Management
What do these facial expressions say?
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Navy Pride and Professionalism – Communication and Conflict Management
Terms Used in Conflict Management
• Anger
• Aggression
• Assertive
• Suppressing
• Expressing
• Calming
• Stress
• Antagonistic
• Disagreement
• Opposition
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Navy Pride and Professionalism – Communication and Conflict Management
A Good Definition of Conflict
• Disagreements
• Interactions
• Disagreement or opposition
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Navy Pride and Professionalism – Communication and Conflict Management
Destructive Conflict • Diverts energy • Destroys morale • Hardens opposing positions in the
group • Produces irresponsible and regrettable
behavior • In extreme cases, can threaten survival
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Navy Pride and Professionalism – Communication and Conflict Management
Can conflict be constructive?
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Navy Pride and Professionalism – Communication and Conflict Management
Ways Conflict Can Be Constructive
• Open up issues of importance
• Result in the solution of problems
• Increase the involvement of other individuals
• Cause a sincere desire to communicate
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Navy Pride and Professionalism – Communication and Conflict Management
Ways Conflict Can Be Constructive Cont.
• Serve as a release to pent-up emotion, anxiety and stress
• Help build cohesiveness among people
• Help individuals grow personally
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Navy Pride and Professionalism – Communication and Conflict Management
Conflict Resolution in the Navy
• Informal Resolution System (IRS)
• Formal Grievance Procedure
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Navy Pride and Professionalism – Communication and Conflict Management
Informal Resolution System (IRS)
• IRS attempts to resolve disputes and complaints within the chain of command and at the lowest possible level
• The IRS is not a pre-requisite for filing a formal grievance
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Navy Pride and Professionalism – Communication and Conflict Management
Resolution Options under IRS
• Two-party approach
• Three-party approach
• Commanding Officer’s Request Mast
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Navy Pride and Professionalism – Communication and Conflict Management
Formal Grievances • If a conflict cannot be settled
informally, there are channels for filing a formal grievance
• If you are involved in a dispute or have a complaint that involves criminal acts, report it to the Navy Criminal Investigative Service (NCIS)
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Navy Pride and Professionalism – Communication and Conflict Management
Navy Core Values and Communication
• Honor
• Courage
• Commitment
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