NCR TOTAL ATM SERVICESDiscover what the power of one service provider can do for your bank.

As the most touched point of interaction with customers, your ATM network

must offer a secure and reliable experience.

Today’s IT Managers have a challenge: Improve the consumer experience,

deliver tangible business results and increase ROI. With limited IT budgets to

monitor availability and utilization, it can be difficult to provide an improved

customer experience through the self-service channel.

NCR Total ATM Services provide secure end-to-end management of your ATM

network. As a single point of contact, NCR will drive increased uptime and

lower operating costs by:

• Utilizing NCR Predictive Services which effectively fixes your ATM before it breaks

• Providing you with the information that you need to make informed decisions

• Identifying and closing security gaps to help protect your ATM network

NCR TOTAL ATM SERVICES

NCR INCIDENT MANAGEMENT

Utilizing industry-leading tools and processes, NCR Incident Management Services

provide the comprehensive support you need to drive the best possible availability

from your ATM network.

NCR Incident Management Services provide the following key features:

• One partner managing the end-to-end incident process

• Automated dispatch and clear escalation processes

• Improved availability through increased first call resolution and remote resolution

• Full visibility of operational and business metrics

NCR Incident Management Services increases ATM availability by up to 2% and provides cost reductions of up to 17%.

NCR APTRA™ VISION DASHBOARD Access to the NCR APTRA Vision Dashboard, provided

as part of the NCR Incident Management Services,

presents near real-time data on the status of your

ATM network. At a glance, you can identify trends on

availability, incidents per location, and the number of

ATMs that are out of service due to insufficient cash

levels. This provides you with actionable insight to

enable you to make informed decisions about your

ATM network availability.

NCR Predictive Services can add 13.8 hours of increased availability and recovery of over 65 transactions per year per ATM which would have been lost due to downtime.

NCR Predictive Services fundamentally changes the way service is delivered

by dispatching a technician on-site to your ATM with any required parts to fix

problems, before they impact your customers. Downtime associated with waiting

for technicians to arrive is minimized and the time to fix issues is greatly reduced,

which ultimately translates to a superior banking experience for your customers.

NCR PREDICTIVE SERVICES

PCI DSS requires that all system components of software have the latest vendor supplied security patches and that file integrity monitoring tools are deployed to prevent and notify personnel of unauthorized modifications to critical system files.

SECURING THE END POINTS

NCR provides a suite of services that help financial institutions

secure the software at ATMs and other end point devices by

providing a reliable management process to protect your

software.

Once approved software is in place, these services help prevent

unauthorized code from installing or running on your ATMs,

helping to minimize the risks of a security event.

NCR Total ATM Services offers improved availability by providing you with

the comprehensive support and information you need to effectively secure

and manage your self-service channel.

NCR TOTAL ATM SERVICES

Maintenance and Software Services:

• First Line Maintenance

• Second Line Maintenance

• Software Maintenance and Support

Managed Services:

• NCR Account Support

• Incident Management with Help Desk

• Predictive Services with Remote Resolution

• Software Patch Management and Distribution Services

• Software Integrity Management

• Cash Management Services

• Consumables

When you decide to take the management of your ATM network

to the next level, we’ll make the transition easy for you. NCR will

provide a single point of contact to oversee and manage the

migration from your current provider, allowing you to focus

on core business imperatives.

Visit our website at ncr.com/totalATMServices and discover what

the power of one service provider can do for your bank.

Visit our website at ncr.com/totalATMServices and discover what

the power of one service provider can do for your bank.

NCR Corporation3097 Satellite Boulevard

Duluth, Georgia 30096 USA

NCR continually improves products as new technologies and components become

available. NCR, therefore, reserves the right to change specifications without prior notice.

All features, functions and operations described herein may not be marketed by NCR in all

parts of the world. Consult your NCR representative or NCR office for the latest information.

NCR APTRA is a registered trademark or trademark of NCR Corporation in the United States

and/or other countries. All brand and product names appearing in this document are

trademarks, registered trademarks or service marks of their respective holders.

©2012 NCR Corporation Patents Pending EB10417-0312