nd16: nick williams, lloyds banking group
TRANSCRIPT
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© 2016 Lloyds Banking Group plc and its subsidiariesConfidential
Internal Use Only
NICK WILLIAMS Managing Director, Consumer Digital
Lloyds Banking Group
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© 2016 Lloyds Banking Group plc and its subsidiariesConfidential 2
“…carries the [genetic] instruction used in growth, development,
functioning and reproduction of all known living organisms
….and many viruses!”
Wikipedia definition…
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© 2016 Lloyds Banking Group plc and its subsidiariesConfidential
Internal Use Only
Digital DNA…essential for everything
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© 2016 Lloyds Banking Group plc and its subsidiariesConfidential 4
1. Digital underpins the business strategy
2. Recognise colleagues are the foundation
3. Anticipate changing customer expectations
4. Responsible business
…Building the largest UK Bank’s Digital DNA
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PLAY VIDEO
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© 2016 Lloyds Banking Group plc and its subsidiariesConfidential
Create the environment
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© 2016 Lloyds Banking Group plc and its subsidiariesConfidential 77
Innovation and agile culture across the Group
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© 2016 Lloyds Banking Group plc and its subsidiariesConfidential 8
Attracting, retaining and developing future talent
Apprenticeships Graduate Programme Digital Academy
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© 2016 Lloyds Banking Group plc and its subsidiariesConfidential
Embracing diversity to reflect your customer base
2016 FINALIST SPECIALIST AWARD
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1010
… Immediate
Intuitive…
… Beautiful
Contextual…
… Value-adding and relevant
Interactive…
Mobile…
Social…
… Simple
DIGITAL DNA
Customers’ expectations have changed
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The benefits outweigh the risks…
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Designing for all customers
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Inspiring our colleagues to help communities and businesses
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© 2016 Lloyds Banking Group plc and its subsidiariesConfidential
Thank You