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Nebraska's Gems. Federal Compliance Review Team. One office at a time…. Background. Established - October 2003 Goal – Create a Unified CSE Program Mechanism - holistic office review Baseline Evaluation System Data Integrity and Usage Quality of Casework - PowerPoint PPT PresentationTRANSCRIPT
FCRTNebraska Child Support Federal
Compliance Review Team.
FCRTNebraska Child Support Federal compliance
Review Team.
Federal Compliance Review Team
One office at a time…
FCRTNebraska Child Support Federal
Compliance Review Team.
∆ Established - October 2003
∆ Goal – Create a Unified CSE Program
∆ Mechanism - holistic office review
∆ Baseline Evaluation System Data Integrity and Usage Quality of Casework Timeliness of Case Actions
FCRTNebraska Child Support Federal
Compliance Review Team.Similarities to Self-Assessment
ComplianceProgram Direction
Service Enhancement
FCRTNebraska Child Support Federal
Compliance Review Team.
Office/Worker StatewideSampling
ReportConfidential
Shared
Initiative FederalState
DifferencesFCRTNebraska Child Support Federal
Compliance Review Team.
SelfAssessme
nt
FCRTNebraska Child Support Federal
Compliance Review Team.Requirements ∆ State & Federal Regulations for Enforcement of Child Support are understood, followed and met
Process
Requirements
Process
Process∆ How the work gets done∆ How the work is managed∆ How the work is monitored and evaluated
FCRTNebraska Child Support Federal
Compliance Review Team.
Requirements
Process
Rel
atio
nshi
ps
Relationships∆ Quality of ones experience in
relating to CSE Management∆ How Child Support Professionals feel about their involvement∆ The level of trust and respect
Results∆ Accomplishment of a task∆ Achievement of a goal
FCRTNebraska Child Support Federal
Compliance Review Team.
FCRTNebraska Child Support Federal
Compliance Review Team.
∆ Satisfying the requirements
Requirements
FCRTNebraska Child Support Federal
Compliance Review Team.
Contract
CooperativeAgreement
Federal & State Regulations
System Usage & Data Integrity
FCRTNebraska Child Support Federal
Compliance Review Team.
∆ System Case Readings
∆ Interviews
∆ Physical Files
Evaluation Tools
FCRTNebraska Child Support Federal
Compliance Review Team.
∆ The result of actions taken in relationship to the compliance requirements
Requirements
Process
FCRTNebraska Child Support Federal
Compliance Review Team.
Five
Performance
Measures
Statewide
System
Reports
FCRTNebraska Child Support Federal
Compliance Review Team.
Final
OfficeCompare
Improvement Plan
Statistical Report
FCRTNebraska Child Support Federal
Compliance Review Team.
∆ Pre-visit Preparation
∆ Office Visits
∆ Case Readings∆ Report - Statistical & CSE
Management∆ Final Reports - CSE Management & Office Managers
FCRTNebraska Child Support Federal
Compliance Review Team.
∆ Office Review Checklist
– Introduction PowerPoint– Areas of Review– Federal Timeframes – Summary of Responsibilities – Pre-Visit Office Questions
∆ Introduction E-mail
FCRTNebraska Child Support Federal
Compliance Review Team.
∆ Introductory Visit
∆ Interview All Staff
∆ Read Physical Files
∆Tour Offices
∆ Exit Interview
FCRTNebraska Child Support Federal
Compliance Review Team.
∆ 5% of total office Caseload
∆ All staff
∆ Review all functions
∆ State Wide System
∆ Access Database
FCRTNebraska Child Support Federal
Compliance Review Team.
∆ Standardizes Case ReadingsAccess Database Queries
∆ State Wide System Reports
∆ Performance Measures
∆ Creates a Compliance Baseline
∆ System Usage and Data Integrity
FCRTNebraska Child Support Federal
Compliance Review Team.
∆ Evaluate & Compile Findings
∆ Send Final Reports
∆ Present Final Reports PowerPoint Presentation
∆ Compare Report
∆ Provide Improvement Plan Template
FCRTNebraska Child Support Federal
Compliance Review Team.
∆ Pre-visit Preparation
∆ Case Readings/Physical File
∆ Report Card
∆ Report – Statistical
∆ Office Compare
∆ Improvement Plan
∆ Present Reports to CSE & Office
Management
FCRTNebraska Child Support Federal
Compliance Review Team.
∆ Office Performance
∆ Best Practices
∆ Trends
∆ Training needs
∆ Diagnose processing breakdowns
∆ Communication/Relationships
FCRTNebraska Child Support Federal
Compliance Review Team.
∆ Holistic Review
∆ Compliance VS Performance
∆ Maintain Review Perspective
∆ Share Positive Before Negative
∆ Plan To Adjust
∆ Hire the Right People
FCRTNebraska Child Support Federal
Compliance Review Team.