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Formalized In 2014

From All Of Our Experience Since

1987

www.theservicecompanies.comwww.tscstaff.com

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TSC Staff - At Your Service! Today You Will Learn....

• Who is TSC Staff and why TSC Staff was created.

• Where we are located and the hospitality companies we service.

• Why your organization should use TSC Staff.

• Positions that we can provide to your organization.

• Our staffing capabilities and processes to provide great service.

• Pricing and billing terms - you choose your own price from our matrix.

• Additional services that we can provide.

• That we have the most seasoned executive team in hospitality staffing.

• How to place an order and start receiving staff from TSC Staff.

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■ Formalized in 2014, TSC Staff is the outcome of The Service Companies providing staffing and managed services to the hotel, casino and vacation ownership industries since 1987.

− Largest provider dedicated only to the hospitality niche, founded 25 years ago

− TSC is the holding company for the best cleaning operators in hospitality: Full Service Systems (FSS), JRS International (JRS) and most recently, Maintenance Masters (MMI)

− Headquartered out of Miami, FL and Las Vegas, NV

■ Provides a full range of staffing and managed services to over 450 casino, hotel and vacation ownership customers across the US and Caribbean

■ Owned by DLJ Merchant Banking Partners, a Credit Suisse affiliate, and Vision Capital Partners

TSC Company Overview

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The Service Companies Customer Base

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Why Do Hospitality Companies Use Staffing Services?

■ Supplement a departments existing staff. ■ Many hospitality companies staff their departments with 50% of their own staff and 50%

of the staff through hospitality staffing companies. ■ As a “Peak” season supplement. Need the capability to quickly “flex” up or down.

■ In many hotels and casinos the hospitality staffing companies employees comprise the entire department while managed directly by the properties managers and supervisors.

■ As a “bridge” for several months or years to a complete outsourced solution. Slowly replacing their in-house staff as they turnover on a one for one basis with TSC STAFF employees.

■ In the case of TSC Staff – personalized HR services.

■ To assist with complying with some of the Affordable Care Act.

■ Staffing companies provide an all inclusive bill rate. When properties hire their own employees they are at risk for high per employee corporate benefit allocations.

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Typical Operations Structure When Using TSC Staff

Property Department In-House Manager And Supervisors Managing Staff, Budget And Service

Fixed Staff Higher Cost Property Department

50% In- House Hourly Employees

Variable Staff Lower Cost Property Department

50% TSC Staff Hourly Employees

TSC Staff Staffing Manager Providing Service

And Staff

Flex Variable Staff Based On Business

Levels

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TSC STAFF Differentiators

■ Staffing the hospitality industries major brands since 1987. We are experts. ■ We are your human resources and staffing business partner. ■ Highly trained and experienced field and corporate human resources team. ■ Transparent pay and billing rates. ■ Unmatched staffing and recruitment systems. ■ Local TSC Staff manager assigned to you delivering personalized service. ■ Nationwide network of Hotel and Food & Beverage Operations Directors and Managers to lend

operational support to your property as needed. ■ Provide free management and supervisory recruitment to your property as an added value at no

cost to you. This service is for any departments at your property as long as you are using 10 TSC STAFF employees per day.

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Positions We Staff

■ Hotel Housekeepers

■ Hotel Houseman

■ Hotel Housekeeping Supervisors

■ Laundry Attendants

■ Stewards

■ Kitchen Cleaners

■ Public Area Cleaners / EVS

■ Cooks

■ Food Hosts

■ Wait Staff

■ Banquet Servers

■ Facilities Maintenance

■ Management

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TSC STAFF Systems

■ Taleo Recruit (Applicant Tracking) ■ HireRight (Background Checks/DT/E-I-9)

■ Taleo Learn (LMS)

■ Paychex HRO ■ Ethics-Point (800 Hotline Number To Report Wrongdoing)

■ Infor WorkBrain (Hours Tracking And Approval)

■ When I Work (Scheduling/Texting/Email Schedules) ■ Call Em All (Automated Scheduling Calls)

■ TSC STAFF IPHONE APP (Orders, Apply For Jobs)

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Employee Benefits – On Par With Many Hospitality Companies

■ Employees Eligible for Obamacare or free Medicaid.

■ Limited Medical Plan Supplement.

■ Dental Plans (HMO and PPO).

■ Vision Plan.

■ Universal Life Insurance.

■ Disability, Critical Illness and Hospital Indemnity Coverage

■ Access to The Service Companies Benefits Service Center.

■ 401K Plan with $ for $ match up to 4%. Eligible for match after one year of service.

■ Nationwide Discount Program through Working Advantage.

■ Hospitality Federal Credit Union. Headquartered in Memphis, TN.

■ Paycards and/or Direct Deposit.

■ The Service Companies College Scholarship Awards for children of Hourly Employees.

■ Tuition Reimbursement for Hourly Employees.

■ Legal Benefit through legal shield/ATT Cell Discounts

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TSC Employee Awards and Pride!

TSC Clean The World Winner Won Trip To Philippines For Soap

Distribution

Nevada Hotel & Lodging Association

Housekeeping Employee of Year TSC Housekeeping Employee

TSC Employee Scholarship Winner

TSC Employee Scholarship Winner

TSC Employee Celebration TSC International Students TSC Supervisor Pride TSC JRS In Action

TSC Reno Housekeeping Employees Winning 3 of 5 Events In The Reno Housekeeping Olympics

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TSC STAFF Can Help Minimize Your Affordable Care Act Issues

The Affordable Care Act is the most wide-ranging change in health care and insurance law in United States history. The Service Companies has invested nearly two years and substantial resources into developing a comprehensive plan for navigating through this complex piece of legislation. Though implementation was delayed, below are a number of key points to consider as you look to how a managed services partner can assist your property and minimize the impact today and set you up for the future. ❖ Have you estimated the total cost and impact of the ACA to your organization including the impact of any mandates,

and developed a strategy for managing those costs? ❖ If your organization currently provides an affordable plan that meets the minimum eligibility requirements, have you

considered the costs associated with increased enrollment due to the personal mandate? And the potential for substantial insurance rate increases?

❖ By offering an affordable bronze level health plan to your associates making between $8.00 – 12.00 per hour who can

only contribute 9.5% of their wages to the employee paid portion of your plan. ❖ If an employee chooses to opt-out they will assessed a personal tax. More importantly, the employee will not be eligible

to go to the exchange and receive the federal subsidy. This “lost” benefit to an employee amounts to a value of up to $3000 for single coverage and $14,000 for family coverage.

❖ ACA and the pending immigration legislation will put a spotlight on companies who employ undocumented workers. The Service Companies offers comprehensive solutions to mitigate the staggering costs associated with Affordable Care Act. TSC has years of expertise in managing large part time workforces that provide full time coverage of all your operational needs.

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Affordable Care Act: TSC Staff is The Expert

The Service Companies in conjunction with our vendor partners has been preparing for the Affordable Care Act for the last several years. We have studied and analyzed how it will effect our customers, employees and The Service Companies. As a result we have had our own ACA Web Portal Created. Click on the link below or copy and paste in your browser to view view the TSC ACA Web Portal.

http://www.myhcranswers.com/TSC

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Transparent Pricing Model

■ We work together to strategically determine pay rate by job title based on the market position of your property.

TSC STAFF recommends paying market pay rates based on survey data – not above or below. As your HR

Business Partner we will provide wage survey data.

■ Bill rate is tied to the pay rate.

■ The rates above do not reflect holiday pay rates and bill rates. If your property pays holiday pay to your own

employees TSC STAFF recommends (but doesn’t require) agreeing to compensate TSC STAFF employees for

holidays.

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Billing and Contract Terms

■ TSC STAFF recruits, conducts new hire and basic safety orientation for employees.

■ TSC STAFF pays employees through pay cards, direct deposit or paper checks.

■ TSC STAFF handles all employee relation issues including coaching, counseling, reward and recognition and terminating or re-assigning employees.

■ TSC STAFF will handle call –offs.

■ Property responsible for job specific safety training.

■ Hours are tracked either through sign in sheets (smaller accounts) or through Infor Workbrain Time and Attendance.

■ As long as the property contact approves and edits hours each day a daily billing estimate is emailed the following day.

■ If hours are incorrect they can be reconciled that day.

■ Billing rates are tied to employee pay rates and are emailed weekly with 30-day payment terms.

■ The minimum order for TSC STAFF is 5 employees per day.

■ Contracts can be cancelled upon 30 days notice and employees can stopped being scheduled immediately. No long term commitments.

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Back of House Labor Issue #1: Inability to Attract & Retain Quality LaborHow we solve this issue:

■ TSC has built out a best-in-class Human Resources infrastructure to support all of our subsidiaries.

■ We offer benefits to all employees, publicly reward exceptional work and actively promote from within which serve to attract a quality team.

■ Customers frequently cite the Company’s unique ability to find talent when the properties could not as a key competitive advantage.

■ Property can rely on TSC STAFF for back of house staffing if in-house HR is busy staffing front of house or management positions.

Back of House Labor Issue #2: Compliance

How we solve this issue:

■ The Company goes above and beyond all worker legality requirements for new employees by documenting ID and social security number, then every new associate must have:

− Electronic I-9

− W-4

− Criminal background check (at your direction)

− Drug screen (at your direction)

− E-Verify at your direction. Except where required by law.

Additional Benefits of Using TSC STAFF

Attraction, Retention and Legal Compliance

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Additional Staffing Services To Assist Your Property

■ Through a partner organization we can provide your property with 3-month international students on J-1

Visa’s. ➢ 3 seasons. Winter, Spring and Summer. No charge to your property. ➢ Students will work on your payroll as your employee. Your property will video interview the students.

■ Through a partner organization we can provide your property with 12-month international students on internship or trainee J-1 Visa’s.

➢ 12 month internship or trainee. No charge to your property. ➢ Students have attended school for culinary or hospitality management. Students will work on your payroll as

your employees. ➢ Your property will video interview the students or attend culinary demonstrations in their country.

■ Through a partner organization we can provide your property with employees who will work on H2B visa’s. There is a cost for this service for visa processing and relocation fees.

➢ Countries can include Mexico, Peru, Jamaica and Eastern Europe. ➢ Employees work on your payroll as your employees. Your property will video interview or may attend

recruiting events in these countries. ■ TSC STAFF provides Management and Supervisory recruitment services for all departments.

➢ Filling your open management and supervisor positions that work on your payroll. ➢ We maintain a large database of hospitality supervisors and managers. Several thousand. ➢ We will function as hospitality management recruiters on your behalf. ➢ Customers who use 10 TSC STAFF employees per day receive this service for free. ➢ For customers not using staffing services the fee is 15% of first years salary. Most “headhunters charge 20%

of first years salary.

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Outsourced (Managed Services) Provided Through The Service Companies

Back of The House

Additional Services Other Than Staffing

Front of The House Additional Services

■ Deep kitchen cleaning Sanitization of all ovens, grills, hoods,

grates, pads, pipes and preparation areas

■ Stewarding services Dishwashing, trash, floor, moving

supplies and general kitchen cleaning during operating hours

■ Employee-only area cleaning Hallways, locker rooms, cafeterias,

executive offices, laundry areas, housekeeping & maintenance staging areas

■ Laundry services Manage and operate on-site laundry

services including equipment and supplies

■ Housekeeping

Our specialty! The turn-key management of cleaning hotel rooms and hallways including turndown service, scheduled “deep clean” room maintenance and equipment management

■ Public area cleaning

24 hour cleaning of lobby, restrooms, conference space, restaurants, gym, pool area, spa, bars, nightclubs

■ Casino area cleaning/EVS

24 hour cleaning of gaming areas and machines with minimal disruption to customers

■ Supervisor/Management Recruitment

■ Window & chandelier cleaning Merged with JRS International in

October 2010, the industry leader! ■ Marble floor care Three step restoration process in

addition to daily grinding and polishing

■ Special floor care Restoration and maintenance of various

high-traffic area floor surfaces such as wood, vinyl, carpet

■ Grounds keeping Lawn manicuring, seasonal and annual

planting, scheduled weeding, daily plant maintenance

Complete Outsourced Service Offerings

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Summary of TSC Advantages

■ TSC STAFF is the outcome of The Service Companies experience in providing staffing and managed services to

the hospitality industry since 1987. ■ Provide all back of house and some front of house staffing services. ■ We are your Human Resources and Staffing Business Partner.

■ Allows you to "flex" staff up and down more easily. ■ Billing rates are tied to employee pay rates. ■ The company is financially strong, transparent and responsive.

■ Currently provide either staffing services or managed services to almost all the major hospitality brands.

■ Best in class HR Systems, HR Staff and HR Processes.

■ Additional services include management recruitment and placement of employees on visa’s on your payroll as your employees.

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Next Steps

Mike Rosenow will email and call you in the next week to follow up.

Mike Rosenow

Chief Staffing Officer

TSC Staff

702.518.4396 (Direct)

(855) 9STAFF6 (Orders)

mrosenow@theservicecompanies.com

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TSC Leadership Biographies (1 of 2)

Mike Rosenow, SVP-Human Resources & Chief Staffing Officer Mike Rosenow joined The Service Companies as Senior Vice President of Human Resources in June 2009. Prior to joining TSC, Mr. Rosenow spent over 10 years with Harrah's Entertainment, Inc.. While with Harrah's, Mr. Rosenow held positions of increasing responsibility in Human Resources and Compliance including: Director of Human Resources, Director of Customer Service, Regional Vice President of Human Resources and Vice President of Human Resources and Risk Management . Mike and his team have developed a best-in-class Recruitment and HR organization and are ready to put it to work for you and your property.

Kurt Wong, SVP-Operations & Chief Operating Officer Kurt Wong started with Hilton Hotels in 1988 as Director of Food & Beverage for the 2000 room Hilton in Reno, NV. In 2004, he joined Harrah's as Director of Food and Beverage for their 1000 room casino resort in Reno, NV, and was quickly promoted to Director of Operations. In that capacity, he was responsible for all non-gaming aspects for the resort. In 2008, he was promoted again to Vice President of Asian Player Development. Mr. Wong joined The Service Companies in April of 2009 as Vice President-Operations and was promoted to his current role in February, 2012.

Steve Wilson, President & Chief Executive Officer Steve Wilson joined The Service Companies in November 2008 as Senior Vice President and General Manager responsible for all operations of the company. He was promoted to President in December 2010 and to Chief Executive Officer in June 2011. Prior to joining TSC, Mr. Wilson spent twenty years with Hyatt Hotels Corporation with extensive experience in operations and financial management. Mr. Wilson began his career as a Hyatt Corporate Management Trainee and held various management and leadership positions in large and small luxury hotels and resorts across the United States. He most recently served as General Manager at one of Hyatt’s largest hotels.

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TSC Leadership Biographies (2 of 2)

Joel Shumaker, General Manager of JRS International Joel Shumaker joined The Service Companies in October 2010 following the merger of JRS International and The Service Companies. Over 30 years ago, Joel founded JRS International, the nation's leading chandelier and window cleaning company dedicated to the hospitality industry. From 1980-2010, Joel and his team of experts grew JRS from one customer to +250, spanning the US and Caribbean. Serving such brands as the Ritz-Carlton, Four Seasons and Hyatt, to name a few. Joel continues to run the new, larger JRS International in his current role.

Victor Lopez, SVP-New Business Development Victor Lopez has a distinguished 35 years of experience in all facets of hotel development and operations, including a 30 year career at Hyatt Hotels Corporation, most recently as Senior Vice President-Development and Field Operations. In his leadership roles at Hyatt, he oversaw the operations of 32 properties from South America to Hawaii, including all resort properties in North America. He was instrumental in the development and implementation of Camp Hyatt, Spa Hyatt, Golf Hyatt as well as the gaming operations attached to Hyatt Resorts. Mr. Lopez joined The Service Companies in June, 2010.

John Thiesfeld, SVP -Sales & Marketing John Thiesfeld joined the Company in July 2009 after spending time running a property asset management firm for multiple luxury resort and hotel customers. Prior to asset management, he enjoyed a distinguished 25 plus year career in hospitality sales and marketing. Within that tenure, Mr. Thiesfeld spent nearly seventeen years with Hyatt Hotels Corporation in various senior sales and marketing roles from on-property positions to corporate office. John most recently served as Vice President-Revenue over some of Hyatt’s largest regions.