NEGOTIATION SKILLS FOR THE CLAIMS PROFESSIONALNegotiation Skills for the Claims Professional

International Insurance Institute, Inc.SM

PROVIDING SPECIALIZED MULTI-LEVEL SUPPORT TO CLAIMS ENVIRONMENTSwww.InsuranceInstitute.com 504.393.4570

NEGOTIATION SKILLS FOR THE CLAIMS PROFESSIONAL

When: Tuesday, April 10th, 2018 8:30 a.m. – 12:00 p.m. Coffee, Tea and Pastries will be served

Where: Sheraton on the Park161 Elizabeth Street on Hyde Park Sydney 2000 Australia Telephone (61 2) 9286 6000Beaumont Roomwww.sheratonontheparksydney.com

International Insurance Institute presents a FREE ½ day seminar!

International claims expert and author Carl Van, ITP, presents concepts from the #1 selling claims book in the world, Negotiation Skills for the Claims Professional.

Although negotiation skills are critical in any claims position, most claims professionals have never been taught the five steps in the negotiation process.

In this ½ day session, Mr. Van will share the secrets of the most successful claims negotiators.

You will learn:The Five-Step Claims Negotiation Process The Secret to Gaining CooperationThe Five Claims Negotiation Maxims How to Gain TrustWords to Avoid When Negotiating The Three Critical Factors in Claims NegotiationTips to Changing Someone’s Mind Great Negotiators vs. Everyone Else

All topics are designed to make your claims job easier, and attendees will walk away with skills that they will be able to put into place the same day!

Although this is a FREE seminar, space is limited and registration is required. To reserve your space, please contact Lisa Ferrier at lisa@insuranceinstitute.com

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NEGOTIATION SKILLS FOR THE CLAIMS PROFESSIONAL

Program FacilitatorCarl Van, President and CEO of International Insurance Institute, has over 38 years in the insurance claims industry. He has been a keynote speaker at claims conferences around the country, a trainer at an international U.S-Japanese executive training program, a guest speaker at hundreds of claims association seminars, and selected as the opening presenter at some of the most prestigious claims conferences in the United States, the U.K. and Canada. Mr. Van is the Dean of the School of Claims Performance, and has served as both board member and Regional Vice President of the Society of Insurance Trainers and Educators.

He is owner and publisher of Claims Education Magazine, and board president of the Claims Education Conference. He is creator, presenter and producer of all claims training videos at Claims Education On Line, which include Time Management, Customer Service, Negotiations and Critical Thinking, all specific to claims professionals.

Mr. Van is owner and publisher of Claims Professional Books On Line, and is the author of the highly acclaimed book The 8 Characteristics of the Awesome Adjuster, which has sold internationally throughout the United States, Canada, Guam, Singapore, France, Australia, England, Chile, Ireland, and 25 other countries. Other books by Carl Van include Gaining Cooperation, Gaining Cooperation for the Workers’ Comp. Professional and The Claims Cookbook. Books for the general business audience include two internationally released books, Attitude, Ability and the 80/20 Rule and The Eight Characteristics of the Awesome Employee.

Although this is a FREE seminar, space is limited and registration is required. To reserve your space, please contact Lisa Ferrier at lisa@insuranceinstitute.com.

www.InsuranceInstitute.com www.ClaimsEducationConference.netwww.CarlVan.org www.ClaimsEducationMagazine.comwww.Facebook.com/Carlvanspeaker www.ClaimsEducationOnLine.com www.ClaimsProfessionalBooks.comwww.Linkedin.com (Carl Van – Awesome Adjuster group) www.YouTube.com/carlvantvwww.CarlVanClaimsExpert.wordpress.com

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