My Neighborhood

My Choices

Improving Quality of Life with Neighborhood Improvement Teams

BS from Kaplan University MBA from Florida A&M

University Certification Committee -

American Association of Code Enforcement

Municipal Judge SAFEbuilt

DAWN BOREN

Protect Public Safety, Health & Welfare

What is Code Enforcement?

VIOLATION

Junk Vehicle

Tall Grass

Uncontained

Garbage

Structural

Repairs

Needed

Writing Tickets

Reacting to Citizen Complaints

ManagingCaseloads

Code Enforcement becomes. . .

VIOLATION

Importance. . .

What I thought was important - what we measure and talk about – is not what our citizens care about.

Citizen

Engagement

A positive sense of accountability, focusing more on outcomes: ensuring people’s priorities are reflected and they get what they need.

What do people want, need and expect from public services?2020 Public Services Trust at the RSA

Citizens Want ACCOUNTABILITY

What do people want, need and expect from public services

2020 Public Services Trust at the RSA

• decisions shaping public services

• deciding spending priorities. • service design and delivery.

58% of the Public wants to be more actively involved in:

48%of American adults directly took part in a civic group

or activity in 2012.

Pew Research Center – Civic Engagement in the Digital Age, April 2013

Importance. . . Citizens care about their community

Working Together

Building Neighborhoo

ds

Code Enforcement Should be. . .

Improving Quality of Life

Because people need help!

Neighborhood Improvement Teams

Shift the focus from tasks to goals

 

Neighborhood Improvement Teams

Promote Collaboration

Need better image. Would love a large puzzle that is connected with images for:CityCitizensStakeholders- Property Owners- Business Community- Faith Community

Pursuing the active involvement of key stakeholders in collaborative efforts across sectors, borders and organizations, with co-ventures, co-creation and co-design being key features in designing service delivery outcomes.

Connected

http://www.pwc.com/gx/en/psrc/publications/future-of-government.jhtml

A connected public body is moreporous, one that reaches out acrossorganizational levels (local, regional,national/federal), borders(geographical, sectoral) andstakeholders (especially citizens).

Connected

http://www.pwc.com/gx/en/psrc/publications/future-of-government.jhtml

The citizen then becomes not just acustomer or client, but also a partner,collaborator and co-producer of valuedoutcomes.

Connected

http://www.pwc.com/gx/en/psrc/publications/future-of-government.jhtml

Public Service Delivery Process

Define Need & Service

Goals

Outcome Assessment

Develop Accountability

Criteria

Develop Service Delivery Plan (including all legal

requirements)

Implement Service

Delivery Plan

Evaluate and Report Progress

Public

Elected O

fficials

Staff

NIT Service Delivery Process

Define Need & Service

Goals

Outcome Assessment

Develop Accountability

Criteria

Develop Service Delivery Plan (including all legal

requirements)

Implement Service

Delivery Plan

Evaluate and Report Progress

Public

Governme

nt Officials

Neighborhood Improvement Teams

What do they do?

1. Identify & Prioritize Concerns

2. Provide Resources3. Promote Community

Events4. Provide feedback on what

is (or is not) working

Neighborhood Improvement Teams

Priorities

Neighborhood Improvement Teams

Priorities

Mr. Wilson

Resources

What are the active groups in your community?

Neighborhood Improvement Teams

Neighborhood Improvement Teams

Feedback

• Point out ways the city can help.• No longer view government as

out of the loop.• Feel that they are influencing the

priorities of government.• Good and bad feedback.

Neighborhood Improvement Teams

Getting Started

Find the right people.Split neighborhoods &

HOAs into sectors.Set up Pre-Meeting with

each sector. Approach reluctant

citizens.

This meeting explains the purpose, importance and intent of the NIT.

Neighborhood Improvement Teams

Pre-Meeting

• Strengthens communication.• Improve live and safety of your

community.• Finds resources for those in

need.• Establish ways for feedback.

Neighborhood Improvement Teams

Pre-Meeting

Neighborhood Improvement Teams

Intermediate

• Agenda topics should engage the attendees.

• Agenda’s should go out in advance.

• Send a reminder to those involved.

Neighborhood Improvement Teams

During the Meeting

• Talk about (and show) your commitment to the community.

• Follow the agenda for cohesiveness.

• Discuss follow up actions and introduce the next meeting.

Neighborhood Improvement Teams

During the Meeting

What

about

the disruptive citizen?

Neighborhood Improvement Teams

Disruptive Citizens

• Bring them to your office to schedule an on-site meeting.

• Have them write down each issue.

• Have time limits on the agenda.

Neighborhood Improvement Teams

Post Meeting

Archive & email minutes - Make sure all questions asked in the meeting are answered.

Neighborhood Improvement Teams

Post Meeting

Recognize volunteers, praise their hard work. A “Thank You” is meaningful.

Neighborhood Improvement Teams

Post Meeting

How Do You Know If You Are Successful?

More volunteersDrop in phone

call complaintsMore community

events Less violations

VIOLATION Junk Vehicle

Tall Grass

Uncontained

Garbage

Structural Repairs

Needed

Some people measure the success of their department by the number of tickets written or cases cleared.

How do you measure success. . .

VIOLATION

We measure success based on our RETURNS

How do you measure success. . .

We measure success based on our RETURNS

How do you measure success. . .

How do you measure success. . .American Planning

Association Designates

Beaufort Historic District a Top 10

Great Neighborhood for 2013

Noted for Aesthetics, Sustainability,

Preservation, Planninghttp://www.cityofbeaufort.org/Data/Sites/1/media/Departments/planning/apa-pr-beauforthistoricdistrictnewsrelsc%28final%29.pdf

How do you measure success. . .

Working Together

Building Neighborhoo

ds