1Neighbourhood

AlertTwitterCommunity

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SenseRapport

Neighbourhood AlertProducts and Features overview

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ContentsNeighbourhood Alert Overview 4

Rapport 6

Community View 7

Social Sense 7

SMS.Social 8

Smartphone App 8

Self-branded websites 9

Interactive Application Programming Interface (API) 10

Kiosks 11

Reports 12

Key Performance Indicators (KPI)

Neighbourhood Reports

Translation 13

Data insight available as extra modules: Origins 14

Serious and Organised Crime Segments 15

Security 15

VISAV Team Members 16

Local Systems

National Systems

Neighbourhood Alert coverage

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The system typically delivers over 4 million, targeted, relevant, secure messages a month on behalf of over 12,000 Police and public-sector users to over half a million members.Alert is the national messaging system used by Action Fraud and is utilised by the Home Office for national and regional iterative surveys to help educate the public to protect themselves against Cybercrime and fraud. Alert hosts and provides unique, seamless integration with the official national Neighbourhood Watch Register (www.ourwatch.org.uk). Neighbourhood Watch trained administrators provide an invaluable, seamless, data validation service across the system ensuring that even in austere times, vital admin work is done and the database is constantly managed, updated and accurate..

Product OverviewNeighbourhood AlertMulti-channel two-way messaging for all demographics

Neighbourhood Alert (Alert) is the largest and fastest growing secure, two-way community messaging system in the UK. It is used by more than half of the UK Police Forces as well as Fire & Rescue Services, Police Commissioners and local Authorities.

The system provides a platform for compliant data sharing across public sector partners, facilitating a consistent, efficient and effective approach to database management and communication. It is the most reliable and accurate online national database of active citizens available in the UK

Higher income families

Quick send buttons

Burglary victims

Co-ordinators Capable Guardians

Farm Watch Members Older people in large houses

Map Users List Users Analyse Users Send Message Save as Recipent List

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Community ViewThis unique survey tool delivers the true voice from the whole community

Designed to help the Public Sector to gain a real-time understanding of opinions from any community group they choose, by seamlessly incorporating geodemographic data, Mosaic or Acorn. You have a genuine opportunity to influence those opinions and robustly measure the extent of your success.Intelligent questioning technology ensures that the public have every chance to respond, giving a reminder to those who have not responded and enabling questions to be trickle fed to members periodically. The Community View API assists Police to deliver their Annual Data Return of victim surveys at a vastly reduced cost and much higher response rates. Public perception, 101 call feedback, victim and contact with an officer surveys can all be managed by this highly efficient system.When people respond, their answers automatically update their own profile, removing the need for expensive administration. Group memberships such as CCTV owners can be instantly queried, mapped and distributed to front line officers. Every interaction with the system by members improves their profile data, your picture of a neighbourhood, the relevance of their messages and their perception of your organisation.

Social SenseIntuitive and comprehensive Social management

Designed by the Public Sector, for the Public Sector, Social Sense is an integrated solution that enables digital media teams to take control & manage activity across multiple social media accounts, leading to effective community engagement. This helps organisations to manage risks with confidence, in conjunction with delivering relevant information from the frontline.Increasingly integrated with Neighbourhood Alert, Social Sense will evolve to allow users to manage all their channels via one platform. Managing, monitoring and analysing social media activity enables Public Sector organisations to make social decisions, instantaneously responding to the needs of the public from a solid evidence base in a real-time environment. Social Sense delivers intuitive and easy to navigate functionality via a desktop or smartphone app.Social Sense offers competitive per-user pricing, with several of our customers being able to save up to 50% on their existing social media management licence fees, despite having more accounts and Twitter handles than with their previous suppliers.

RapportReal time, mobile information and engagement

Rapport provides mobile-friendly, quick access to all regular tasks and key data. It can be used from a PC screen, tablet or any web-enabled smartphone or blackberry. Use Rapport to grow your community network and understand who’s who in your local community and even solve crime.The Rapport system connects securely to the Alert database and enables a huge array of information to be delivered to and from front line officers in real time and based on their geographical position. Information on the local scheme coordinators, Key contacts (KINs) or CCTV owners can be easily accessed using Rapport, while target lists for recruitment onto the system can be created, based on socio-economic or ethnic groups, vulnerable people, emerging communities, current crime victims and any other data the system contains. Your local teams can use Rapport to message all people who have expressed an interest in a specific area or issue, giving the public the chance to comment, ask questions and generate a conversation.

“social”

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Self-branded websitesPublic interface designed around them

Each Alert customer goes through a consultation process to identify a brand and design that will resonate best with the public in their area. This approach encourages greater engagement and sign-up with more members of the community, as they can identify with the brand and respond to it.

SMS SocialSimple access to Social Media for front line staff

Understandably, police officers often complain of having no time to log on to various applications and packages on their phones, as they are busy responding to incidents and investigating crime.SMS.Social enables authorised officers to use their mobile device to send a message via any social media account (currently Twitter and Facebook are enabled), simply by sending a text message to the predefined SMS.Social mobile number. The service is designed to be easily accessible and simple to use, with no passwords or login required, mobile coverage issues are vastly reduced as data coverage/wifi is not required to send a text message. The reduction in dependency for passwords, speed and simplicity of use means SMS.Social is really helping with convincing “slow social media adopters” to utilise social media within Police Forces.

Smartphone AppReceive alerts based on where you are, not where you live

Once a member of the public has downloaded the app via any Apple, Android or Windows platform, they are able to receive messages based on their actual location. The app will seamlessly connect with your Neighbourhood Alert database and enable you to send messages by actual location and send push messages.The smartphone app has been developed in collaboration with Thames Valley Police and is updated regularly.

SMS SOCIAL SMS SOCIAL

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ReportsAll the vital data in the right hands every month.

Key Performance Indicators (KPI)KPI’s are an assessment of how your organisation is progressing in terms of its use and feedback of Alert; this is delivered to the relevant users or managers on the first day of each month. This accurate, in depth report has been compiled in close collaboration with many police administrators to ensure it provides all the vital data to reduce guesswork and administration when assessing community engagement and database growth and quality.This four-page report is an accurate summary of the key information you require each month including: New registrations, Engagement, Users reached, Average message ratings and much more.

Neighbourhood Reports Neighbourhood Reports are typically delivered to area inspectors each month. These intuitive reports provide an overview of the preceding month’s statistics for their area and the month-on-month changes in user engagement. Figures highlight the individual contributions of all administrators within the neighbourhood: logins, messages, ratings, recruitment and star performers.These reports also feature a section highlighting the predominant and most underrepresented ethnic communities and how engagement with these has improved over the previous month. Superb, accurate cohesion data delivered at neighbourhood level every month with no administration to do to compile the reports.

Interactive Application Programming Interface (API)Grow your database via automated processes

Our interactive API offers a facility to connect internal systems to Alert to enable a range of surveys and registration requests to be sent to citizens instantly. The API also enables your system to query the Alert Database and gather data about any registered member. Connect to crime maps of Force Control Rooms to access data regarding any caller (using caller ID) to provide a more efficient service for the control room operator and the caller.

KiosksHelp increase interest and sign-ups at events or in a popular location

Registration to Neighbourhood Alert is available via one of our portable kiosks, which can be “wrapped” to match your own Alert portal brand and are available to rent.While the Alert database is only updated when connected to the internet, a locally running website captures any registrations made while not connected to the internet, meaning that the kiosks can be used out and about, at freshers’ events, county fairs or other large community events, irrespective of internet coverage.

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Data insight available as extra modules: OriginsUnderstand your engagement gaps across minority and New and Emerging communities

Origins classifies residents into one of 259 origins types, giving an indication of their most likely cultural background, as well as estimating an individual’s most likely language, religion, age and gender.

Map of Sherwood, Nottingham showing registered Alert users and a view of the Origins engagement gaps

Origins enables public sector organisations to better understand and map the cultural, ethnic and linguistic origins of its citizens, leading to more effective communication and engagement with minority communities. Working in conjunction with Neighbourhood Alert and Rapport, Origins data helps identify your engagement gaps. Alert then allows you to seamlessly target and send essential messages to under-represented groups in any community. Our survey tool, Community View, then helps you to understand the true voice of any given community. Origins data can also be used to identify areas of the community who are most thought to be susceptible to radicalisation, in line with the Home Office ‘Prevent’ initiative and the UK’s overall counter-terrorism strategy.

TranslationAlert enables you to target different communities, ethnicities and languages in several different ways. Combining the best services from the excellent “Project Oxford” and Google translation tools enables us to provide language translation within emails for over 100 languages. This service takes no additional administration to facilitate, the registered member simply selects a language that they would like in addition to English either during registration, in response to a Community View* survey or by logging in. Future messages are then instantly translated and delivered on the same email to the member. Responses are encouraged in English where possible and the replies admin page includes an automatic translation into English should a non-English reply be received.This low cost, highly effective and administration free service is proving to be instrumental in improving registration and engagement with harder to reach communities as well as confidence in the police.

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Securityr Our data Centre is in England all data is fully encrypted and all hosting is and shall

remain within the UK.

r Monthly external PCI vulnerability check. We run an extensive checks on all Alert sites each month and provide a COMODO pass certificate each month for each client Information Security Officer and other nominated contact(s).

r Internal vulnerability/patch network scanning is performed weekly

r A physical Data Centre PASF visit and audit was performed on 11th April 2016 by Nottinghamshire Police and the East Midlands Special Operations Unit (EMSOU).

r The hosting environment is fully audited to ISO27001 and 9001, Certificate No IS578612. The entire system enables full DPA compliance.

r VISAV Limited have implemented a robust network infrastructure in accordance with CESG GPG8 and GPG13 and have been audited to Cyber Essentials Plus and IASME Audited standards, view our certification on our website. We have achieved ISO9001 & ISO14001 and are also in the process of implementing ISO27001 at our Nottingham Centre.

r Information/Cyber Security is a board level responsibility and collectively the whole board is responsible for its implementation throughout the organisation as our Cyber Risk Assessment extends beyond IT infrastructure and into all aspects of our culture. The Cyber Security portfolio rests with our Security and Infrastructure Director.

r All VISAV staff with any access to Neighbourhood Alert systems are Police vetted to minimum NPPV2 standard

Serious and Organised Crime SegmentsNeighbourhood Alert is being used nationally by the Home Office in an extensive program to identify, educate and prepare citizens to be more resistant to scams and fraud committed by serious and organised crime groups.

Over 100,000 users on Alert undertook the integrated Cyber Survey and were placed into one of the defined segments.A pilot is now running in two police areas to deliver automatic eLearning and awareness-raising messages at the foot of existing Alert emails. Over 100,000 learning cards have been delivered in a six-week program, with over 6,000 positive feedback interactions.

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Jon Shaw - IT DirectorJon is the IT director at VISAV, with over 18 years of commercial programming and large-scale database management experience. As our lead developer, Jon has been dedicated to an iterative and agile development of the Neighbourhood Alert solution.E: jon@visav.co.uk T: 0115 8384644

Rob Nelson - Finance DirectorAs well as looking after the financial situation, Rob works alongside Clare in support and training. In his 15 years with VISAV Rob has come to know the Alert product in great detail and is skilled at delivering clear and patient telephone support and online training, always delivered with a warm, reassuring and polite manner.E: rob@visav.co.uk T: 0115 8384639

Qamar Sheikh - Security DirectorQamar is responsible for the Information Security and steady operation of our many servers, both at our Manchester data-centre and our Nottingham head office. Working at VISAV for ten years, Qamar works closely with our contracted CLAS consultant to ensure we pass our security and ISO accreditations.E: qamar@visav.co.uk T: 0115 8384637

VISAV Team MembersAndrew Sawford - Managing DIrectorKnown for his attention to detail, VISAV MD Andrew brought his years of business expertise and meticulous nature to VISAV in 2011. He oversees the running of all operations and is responsible for all new sites being implemented correctly and on schedule. Andrew is the escalation contact for any issues that are not resolved. E: andrew@visav.co.uk T: 0115 8384640

Lisa Douglas - Company SecretaryLisa is a co-owner and Company Secretary of VISAV Ltd.As well as assisting with marketing and social media for Neighbourhood Alert, Lisa also runs an online tourism guide to Nottinghamshire, www.thingstodoinnottinghamshire.co.uk, which was designed and built by the IT team. With her secretarial background, Lisa is always called upon to take the minutes at meetings and can still remember how to do shorthand!E: lisa@visav.co.uk

Mike Douglas - Product DirectorMike has twenty four years experience in directing his own communication companies including fifteen years with VISAV limited. The last nine years have been dedicated to working with Police forces in his role to ensure that the developments required are proposed, approved and implemented.He is a committed Neighbourhood Watch coordinator and is driven by a passion to develop and deliver this solution in order to help make people safe.E: mike@visav.co.uk T: 0115 8384636 / M: 07771 557788

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Charlie Hare - Web DeveloperHaving joined VISAV as an apprentice in May 2016 Charlie is responsible for the integration of mapping data and is a key member of our Alert support team; try our chat support and you will often find that Charlie is the first to respond.E: charlie@visav.co.uk T: 0115 8384642

Colin Lawson - Apprentice Web DeveloperColin is a new member of the team, having joined VISAV in June. Colin helps with the initial set up of new areas and users, while also providing technical support.E: colin@visav.co.uk T: 0115 8384633

Joseph Holmes - Apprentice Web DeveloperJoseph is the newest member of the team, having joined VISAV this summer. Joseph helps with the initial set up of new areas and users, while also providing technical support.E: joe@visav.co.uk T: 0115 8384643

Clare Dawson - Support and trainingClare joined VISAV with many years of customer service experience. During her 10 plus years at VISAV, Clare has become known and revered by all of our clients who know that she is patient and never too busy to help.E: clare@visav.co.uk T: 0115 8384634

Josh Keegan - Senior Product DeveloperThroughout his five years at VISAV, Josh has worked on the continued development of Neighbourhood Alert taking the lead role with our Social Media solution and the KPI reporting. Josh joined VISAV full time having attained a First Class Honours BSc in Computer Science from the University of Sheffield.E: josh@visav.co.uk T: 0115 8384635

Andy Ward - Sales ManagerAndy ran Experian’s Police and Public Safety team for 12 years. Since joining our fast growing business in March 2016 Andy has taken his data driven, specialised police experience to help forces operationalise essential real time data within Neighbourhood Alert.E: andyw@visav.co.uk T: 0115 8384641 / M: 07825 795620

Nick Houghton - Web DeveloperNick began his career at VISAV as an apprentice. Proving his potential he has become a very competent web developer, while also gaining wider IT systems knowledge.E: nick@visav.co.uk T: 0115 8384645

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20NEIGHBOURHOOD ALERT Sherwood Business Centre 616a-618a Mansfield RoadSherwood Nottingham NG5 2GA

T. 0115 924 5517 www.neighbourhoodalert.co.uk

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