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2014 NENA Critical Issues ForumNG9-1-1 – Are We There Yet?

NENA: The 9-1-1 Association

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Access to CIF PPTs and Notes

nena.org/cif/notes

WiFi: NENA2014 Code:

ndccif14

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Let’s review:

What we covered yesterday

Any questions?

Any additional NG9-1-1 areas we

should cover today?

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NG9-1-1 Call Taker Impacts

April Heinze

Director – Eaton County Mi 9-1-1

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NG9-1-1 Systems Transition vs. Operations TransitionMark Grady, founder

INdigital telecom

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Sequencing (logistics)

Know: who / what / whycall flow exists in E-911interlocal considerations

mutual aid / overflow / backup

Assess database OAM (maintenance)provider maintained

PSAP maintained / third party maintained

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NG core ops

E9-1-1 = static database ≠ NG9-1-1transitional databases set in

between full legacy and final state i3every NG provider takes a

different approachPRF has multiple ‘levels’ of options

backup agencies mayhave different capabilities

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FE status in the NG Ui

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Reports: what to expect

NG = ‘big data’that is easy to use

Network level data is verygranular – by each FE

Automated systems sendexception reports that signal trends

State level data / instant reports

N E N A C r i t i c a l I s s u e s F o r u m | O c t o b e r 2 0 1 4 | O r l a n d o , F l o r i d a

NG will have new data sources

N E N A C r i t i c a l I s s u e s F o r u m | O c t o b e r 2 0 1 4 | O r l a n d o , F l o r i d a

PSAP operations

Assess agency training methodsyour methods and content

may need to evolveCan you easily update your SOPs ?Your NG provider (may) be adding

new services every month does your culture support this ?

Can your NG project ‘stratify’ ?

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open questions and discussion

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NG9-1-1Deployment TimetablesRoger HixsonTechnical Issues Director NENA: The 9-1-1 Association

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Deployment Timetables

Tennessee – state level NG9-1-1

Establishing Governance: 2005 – 2012

Resolving Legal, Regulatory: 2005 – 2010

GIS Preparation: 2008 – 2014

Acquiring, Install, Testing: 2008 - 2014

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Deployment Timetables

Indiana – state level NG9-1-1

Establishing Governance: 2004 – 2008

Resolving Legal, Regulatory: 2005 – 2010

GIS Preparation: 2012 - 2014

Acquiring, Install, Testing: 2005 – 2014

In four phases

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Deployment Timetables

Maine – state level NG9-1-1

Governance: state level for 20 years

Resolving Legal, Regulatory: no changes

GIS Preparation: 2008 - 2013

Acquiring, Install, Testing: 2011 - 2014

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Deployment Timetables

Counties of S Illinois – Regional NG9-1-1

Intended to be self-operated

Establishing Governance: 2009 – 2010

Resolving Legal, Regulatory: 2011 – 2012

GIS Preparation: 2011 –

Acquiring, Install, Testing: 2012 - 2014

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What Else Is Out There?

Allen CarrIntrado - Vice President, A911 Products and Alliances

Diamond ChaflaweeNICE - Director, Public Safety Marketing and Business Development

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Addressing the Unresolved

Paul McLarenDirector of Support EngineeringIntrado

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Identifying Outstanding Issues

Review of NG9-1-1 Checklists, Content

Developing Planning and Deployment

Checklists (group exercise)

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CIF Recap, Action Items, Next Steps

Brian FontesCEO - NENA NENA: The 9-1-1 Association