network operations challenges for ubiquitous converged network speech 3.pdf · 2005-09-12 ·...
TRANSCRIPT
KilKil--Ho Song, Ph.D.Ho Song, Ph.D.
Vice PresidentVice PresidentOperations Support System Lab., KTOperations Support System Lab., KT
[email protected]@kt.co.kr
Network Operations Challenges Network Operations Challenges for Ubiquitous Converged Network for Ubiquitous Converged Network
September 2005September 2005
APNOMS2005APNOMS2005
22 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
I.I. OverviewOverview
II.II. Challenges for KT Network OperationsChallenges for KT Network Operations
III.III. Next Generation OSS Architecture: NeOSSNext Generation OSS Architecture: NeOSS
IV.IV. Benefits of NeOSS DeploymentBenefits of NeOSS Deployment
V.V. Remarks and Q&ARemarks and Q&A
AgendaAgenda
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33 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
I.I. OverviewOverview
II.II. Challenges for KT Network OperationsChallenges for KT Network Operations
III.III. Next Generation OSS Architecture: NeOSSNext Generation OSS Architecture: NeOSS
IV.IV. Benefits of NeOSS DeploymentBenefits of NeOSS Deployment
V.V. Remarks and Q&ARemarks and Q&A
Characteristics of Ubiquitous Converged NetworkCharacteristics of Ubiquitous Converged Network
Roles of SP/NP in Ubiquitous Converged NetworkRoles of SP/NP in Ubiquitous Converged Network
Integrated Management of Facility InformationIntegrated Management of Facility Information
Business AgilityBusiness Agility
44 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
Characteristics of Ubiquitous Converged NetworkCharacteristics of Ubiquitous Converged Network
Diverse CPEsDiverse CPEsRFID DevicesRFID DevicesHome Entertainment DevicesHome Entertainment DevicesNetwork Access DevicesNetwork Access Devices
Various Access TechnologiesVarious Access TechnologiesxDSLxDSLFTTHFTTHWLANWLANMobile WiMobile Wi--Max (WiBro)Max (WiBro)DMBDMBEtcEtc
Various ServicesVarious Servicesambiguous until nowambiguous until now
Network focusNetwork focusCircuitCircuit--based longbased long--lived servicelived serviceReactive to customersReactive to customersRelatively simple product mixtureRelatively simple product mixtureBusiness drives by Telecom Business drives by Telecom carriers and technologiescarriers and technologies
Service focusService focusSessionSession--based shortbased short--lived servicelived serviceProactive to customersProactive to customersIncreasingly complex product Increasingly complex product mixturemixtureBusiness drives by customers and Business drives by customers and technologiestechnologies
Current NetworkCurrent Network
Ubiquitous Converged NetworkUbiquitous Converged Network
Characteristics of UCNCharacteristics of UCN
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55 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
Roles of SP/NP in Ubiquitous Converged NetworkRoles of SP/NP in Ubiquitous Converged Network
Build Ubiquitous Converged Network (UCN)Build Ubiquitous Converged Network (UCN)Broadband Convergence Network (BcN)Broadband Convergence Network (BcN)Ubiquitous Sensor Network (USN)Ubiquitous Sensor Network (USN)Various Access NetworksVarious Access Networks
Operations and Maintenance on UCNOperations and Maintenance on UCNIntegrated management of resource InformationIntegrated management of resource InformationBusiness agilityBusiness agility
Only an Integrated Network Operation Delivers the Cost Benefits Only an Integrated Network Operation Delivers the Cost Benefits of Ubiquitous Converged Networkof Ubiquitous Converged Network
Customer SelfCustomer Self--Provisioning and SelfProvisioning and Self--Operation ControlOperation Control
66 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
Integrated Management of Resource InformationIntegrated Management of Resource Information
Support layered network architectureSupport layered network architectureManagement of interManagement of inter--connecting points among adjacent Layersconnecting points among adjacent Layers
Data model for largeData model for large--scaled database transactionscaled database transaction
Consolidate customer information with resource informationConsolidate customer information with resource information
CPE (Home) Layer
Access Network Layer
IP Transport Layer
Optical Transport Layer
Consistent multiConsistent multi--layer resource information modellayer resource information model-- Enhance operations quality by synchronizing physical and logicaEnhance operations quality by synchronizing physical and logical l inventories with networksinventories with networks
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77 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
Business AgilityBusiness Agility
Web Service based Open Architecture (SOA)Web Service based Open Architecture (SOA)
Business Process Management (BPM)Business Process Management (BPM)
Enterprise Application Integration (EAI)Enterprise Application Integration (EAI)
Business Activity Monitoring (BAM)Business Activity Monitoring (BAM)
Compliant with TMForum NGOSS Architectural Compliant with TMForum NGOSS Architectural PrinciplesPrinciples
Adaptable Network Operations ArchitectureAdaptable Network Operations Architecture-- Agility is the ability to respond quickly to changes in businessAgility is the ability to respond quickly to changes in businessenvironmentenvironment
-- Adaptable for accommodating newly emerging ubiquitous convergedAdaptable for accommodating newly emerging ubiquitous convergedservices that are currently difficult to identifyservices that are currently difficult to identify
-- Able to do faster decision making through better access to operAble to do faster decision making through better access to operations ations information information
Simplification Simplification
Standardization Standardization
Modularity Modularity
Integration Integration
Essential features for agile network operations architecture
88 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
I.I. OverviewOverview
II.II. Challenges for KT Network OperationsChallenges for KT Network Operations
III.III. Next Generation OSS Architecture: NeOSSNext Generation OSS Architecture: NeOSS
IV.IV. Benefits of NeOSS DeploymentBenefits of NeOSS Deployment
V.V. Remarks and Q&ARemarks and Q&A
Challenges for KT Network OperationsChallenges for KT Network Operations
Why Built Siloed OSS in KTWhy Built Siloed OSS in KT
Problems of Legacy Siloed OSSProblems of Legacy Siloed OSS
Objectives for KT Network OperationsObjectives for KT Network Operations
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99 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
Challenges for KT Network OperationsChallenges for KT Network Operations
506565
742
0
100
200
300
400
500
600
700
800
2000 2001 2004
Subscriptions per employee (PSTN, ADSL)
1818
152152
6262
0
20
40
60
80
100
120
140
160
2002 2003 2004
Requ
est
0
2
4
6
8
10
12
14
16
18
20
budget request
New Service Request
The role of OSS becomes more important
Fast development is needed
OpEx MinimizingOpEx Minimizing TimeTime--toto--MarketMarket
6Octave,Wibro, DU:...etc
14Long distance ...Dedicated Line
64
22
6
82
38
no
233 categories ServicesTotal
Public ATM,
Public Hinet-P/F ..
High Speed Service
enTum, ISDN,Dial Up,VPN..Kornet
LLU, Number Portability ...PSTN
ADSL, Nespot, NTOPIA...Megapass
Home Sky,Home Media.. Home Digital
ContentsServices
Big bang of servicesConverged services
Budg
et(1
00 m
illio
n KW
)
Integrated OSSIntegrated OSS
1010 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
Why built siloed OSS in KTWhy built siloed OSS in KT
Main business area until late 1990s : PSTN Main business area until late 1990s : PSTN and leasedand leased--lineline
KT Major OSS SystemsKT Major OSS SystemsPSTN installation support systemPSTN installation support systemPSTN assurance support systemPSTN assurance support systemLeasedLeased--line installation & assurance systemline installation & assurance systemTransportation network inventory management systemTransportation network inventory management system
NarrowNarrowBusinessBusinessDomainDomain
Broadband internet access(xDSL), ATM, FR, Broadband internet access(xDSL), ATM, FR, VPN businesses so rapidly emerging in 3~4 VPN businesses so rapidly emerging in 3~4 years years
KT built siloed OSS for each emerging new serviceKT built siloed OSS for each emerging new serviceNo prepared integrated OSS frameworkNo prepared integrated OSS framework
HighHigh--speedspeedInternetInternetBoomingBooming
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1111 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
Problems of Legacy Siloed OSSProblems of Legacy Siloed OSS
Slow to meet customer demandsSlow to meet customer demands
Revenue leakageRevenue leakage
Customer churnCustomer churn
Competitive pressuresCompetitive pressures
Operational inefficiencyOperational inefficiency
High operations and maintenance costHigh operations and maintenance cost
Data inconsistencyData inconsistency
Difficult adaptation to future converged Difficult adaptation to future converged business environmentsbusiness environments
Highly automated and integrated OSS system for business agilityHighly automated and integrated OSS system for business agility
Problemsof SiloedSystem
1212 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
Objectives of KT Network Operations Objectives of KT Network Operations
Offers maximum support for wireline and wireless Service Offers maximum support for wireline and wireless Service Fulfillment/Assurance from a single and unified platformFulfillment/Assurance from a single and unified platform
Simplifies Fulfillment with an integrated, automated, costSimplifies Fulfillment with an integrated, automated, cost--effective, and floweffective, and flow--through solutionthrough solution
Realizes oneRealizes one--stop and flowstop and flow--through Service Assurancethrough Service Assurance
Provides accurate data for inventory management allowing for Provides accurate data for inventory management allowing for nonnon--disruptive evolutiondisruptive evolution
Enforces customerEnforces customer--centric network operations solution by centric network operations solution by Service Level AgreementService Level Agreement
Straightens out KTStraightens out KT’’s legacy issues with futures legacy issues with future--proof platform proof platform that gears up KT for tomorrowthat gears up KT for tomorrow’’s challengess challenges
Realization of integrated network operations framework for Realization of integrated network operations framework for future ubiquitous converged networkfuture ubiquitous converged network
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1313 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
I.I. OverviewOverview
II.II. Challenges for KT Network OperationsChallenges for KT Network Operations
III.III. Next Generation OSS Architecture: NeOSSNext Generation OSS Architecture: NeOSS
IV.IV. Benefits of NeOSS DeploymentBenefits of NeOSS Deployment
V.V. Remarks and Q&ARemarks and Q&A
KT NeOSS ArchitectureKT NeOSS Architecture
How does NeOSS Stack Up?How does NeOSS Stack Up?
1414 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
KT NeOSS ArchitectureKT NeOSS Architecture
BSSBSS(ICIS)(ICIS)
Order EntryOrder EntryOrder Entry
Service DeliveryService DeliveryManagementManagement
Integrated Order ManagementIntegrated Order ManagementIntegrated Order Management
Flow-though ServiceProvisioning
FlowFlow--though Servicethough ServiceProvisioningProvisioning
Device Activation for SeamlessService Delivery
Device Activation for SeamlessDevice Activation for SeamlessService DeliveryService Delivery
Service AssuranceService AssuranceManagementManagement
Customer CareCustomer CareCustomer Care
Trouble TicketingTrouble TicketingTrouble Ticketing
Network Test ManagementNetwork Test ManagementNetwork Test Management
Service Quality Service Quality ManagementManagement
SLA ManagementSLA ManagementSLA Management
Service QoSManagementService QoSService QoSManagementManagement
Network DataWare housingNetwork DataNetwork DataWare housingWare housing
Service AgreementManagement
Service AgreementService AgreementManagementManagement
OSS InformationOSS InformationManagementManagement
Network Planningand Engineering
Network PlanningNetwork Planningand Engineeringand Engineering
ReportingReportingReporting
FacilityFacilityManagementManagement
InventoryManagementInventoryInventory
ManagementManagement
Service Resource &Customer Data Mgmt.Service Resource &Service Resource &
Customer Data Mgmt.Customer Data Mgmt.
WorkforceWorkforceManagementManagement
WorkforceSchedulingWorkforceWorkforceSchedulingScheduling
Field WorkManagementField WorkField Work
ManagementManagement
Access DomainAccess DomainManagementManagement
Service MaintenanceService MaintenanceService Maintenance
Access DomainNetwork Mgmt.Access DomainAccess DomainNetwork Mgmt.Network Mgmt.
PlugPlug--andand--Play Network ManagementPlay Network Management
ConfigurationManagement
ConfigurationConfigurationManagementManagement
Fault ManagementFault ManagementFault Management
PerformanceManagementPerformancePerformanceManagementManagement
Device ActivationManagement
Device ActivationDevice ActivationManagementManagement
IP, ATM, FR,Leased Line,Fiber, WiBro,
etc
IP, ATM, FR,IP, ATM, FR,Leased Line,Leased Line,Fiber, WiBro,Fiber, WiBro,
etcetc
Problem ReportProblem Report
SubscriptionSubscription
NeOSSNeOSS--SOSO NeOSSNeOSS--SASA NeOSSNeOSS--SLASLA NeOSSNeOSS--NetIS/NENetIS/NE
NeOSSNeOSS--FMFM NeOSSNeOSS--WMWM NeOSSNeOSS--ADMADM NeOSSNeOSS--xNMSxNMS
SO: Service OrderingSA: Service AssuranceFM: Facility Management
WM: Workforce ManagementADM: Access Domain ManagementDeL: Dedicated Line
TN: Transmission NetworkSLA: Service Level AgreementNetIS: Network Information Support System
NE: Network engineeringICIS: Integrated Customer Information SystemEAI: Enterprise Application Integration
EAI Information Bus
EAI Information Bus
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1515 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
How does NeOSS Stack Up?How does NeOSS Stack Up?
NeOSS enables KT to effectively manage all kinds of services NeOSS enables KT to effectively manage all kinds of services including next generation converged services on one common including next generation converged services on one common OSS.OSS.
KT was able to leverage their investments and expertise in KT was able to leverage their investments and expertise in OSS/NMS and incorporate appropriate components into NeOSS OSS/NMS and incorporate appropriate components into NeOSS
Incorporate industry standards into NeOSS designIncorporate industry standards into NeOSS design
Operational functionality of most modules is comparable with Operational functionality of most modules is comparable with many commercial COTS packagesmany commercial COTS packages
NeOSS enables KT to timely enhance their business processes NeOSS enables KT to timely enhance their business processes according to the customer demandsaccording to the customer demands
RealReal--time business process monitoring and enhancement can be time business process monitoring and enhancement can be achieved by separation business process from implementationachieved by separation business process from implementation
Web Services approach provides NeOSS with the agility Web Services approach provides NeOSS with the agility necessary to evolve and continue to deliver the management necessary to evolve and continue to deliver the management capabilities needed by a sophisticated service providercapabilities needed by a sophisticated service provider
1616 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
I.I. OverviewOverview
II.II. Challenges for KT Network OperationsChallenges for KT Network Operations
III.III. Next Generation OSS Architecture: NeOSSNext Generation OSS Architecture: NeOSS
IV.IV. Benefits of NeOSS DeploymentBenefits of NeOSS Deployment
V.V. Remarks and Q&ARemarks and Q&A
Benefits of NeOSS DeploymentBenefits of NeOSS Deployment
Future Plan for Ubiquitous Converged Network Operations Future Plan for Ubiquitous Converged Network Operations
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1717 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
Benefits of NeOSS DeploymentBenefits of NeOSS Deployment
Network Information IntegrityNetwork Information Integrity
Maximum Customer IntimacyMaximum Customer Intimacy
OneOne--Stop Service / Proactive ServiceStop Service / Proactive Service
Effective Workforce ManagementEffective Workforce Management
Seamless Migration KnowSeamless Migration Know--howhow
OPEX Saving & Fast ROIOPEX Saving & Fast ROI
Business AgilityBusiness Agility
Integrated OSS Framework for Upcoming Integrated OSS Framework for Upcoming Converged uConverged u--Business EnvironmentsBusiness Environments
Realization of uRealization of u--Business AgilityBusiness Agility
EnhancementEnhancement&&
ExperiencesExperiences
SynergySynergy
FutureFutureBusinessBusiness
EnvironmentEnvironment
1818 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
KT Future Plan for Ubiquitous Converged KT Future Plan for Ubiquitous Converged Network OperationsNetwork Operations
Widen network operations domainWiden network operations domainAccess NetworkAccess NetworkCustomer Premise Equipment NetworkCustomer Premise Equipment NetworkCustomer SelfCustomer Self--Service and SelfService and Self--OperationOperationApplications running on CPEsApplications running on CPEs
Integrate NeOSS with application/solution frameworksIntegrate NeOSS with application/solution frameworksContents DistributionContents DistributionRFID/USN ManagementRFID/USN ManagementRobot ManagementRobot Management
Be a managed service provider (MSP)Be a managed service provider (MSP)uu--CityCityuu--OfficeOffice
NeOSS enables KT to takes the role of multiplayer in ubiquitous converged environment
Future Strategy
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1919 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
I.I. OverviewOverview
II.II. Challenges for KT Network OperationsChallenges for KT Network Operations
III.III. Next Generation OSS Architecture: NeOSSNext Generation OSS Architecture: NeOSS
IV.IV. Benefits of NeOSS DeploymentBenefits of NeOSS Deployment
V.V. Remarks and Q&ARemarks and Q&A
2020 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
RemarksRemarks
For the last decade,For the last decade,
We have been dreaming current information society.We have been dreaming current information society.
For the next decade,For the next decade,We will be dreaming the ubiquitous society.We will be dreaming the ubiquitous society.
Reduce time to market for new servicesReduce time to market for new servicesEnforce our competitive positionEnforce our competitive positionOffOff--thethe--shelf S/W speeds technology deploymentshelf S/W speeds technology deploymentScale to meet the most aggressive rolloutScale to meet the most aggressive rolloutMinimize CapEx and OpEx Minimize CapEx and OpEx –– Maximize profitsMaximize profitsFutureFuture--proof our evolutionproof our evolution
With the Integrated OSS (NeOSS), we can With the Integrated OSS (NeOSS), we can
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2121 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.
Thank you very much for your attention.Thank you very much for your attention.
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