new contracts & activities - icts hellas · new contracts & activities major acquisition...

© ICTS EUROPE Newsletter Q3 2016 | 10 2016 1.

NEW CONTRACTS & ACTIVITIES

Major acquisition agreement signed with GSE Protect Holding

GmbH

ICTS Europe is pleased to announce that after several months of negotiations, we have achieved a SPA (Share Purchase Agreement) with GSE. The agreement was signed in Berlin on Monday, July 18. GSE Protect Holding GmbH is a general security company founded in 1998 in Germany by Mr. Mi-chael Goldschmidt. Headquartered in Potsdam, the company has 11 sites in Germany and a workforce numbering ap-proximately 1,300. Its main services are: guarding of buildings and industrial sites, factory protection, security patrols, event security, service and emer-gency hotline. The acquisition went into effect on August 1, 2016. With this agreement, ICTS Europe enlarges its presence in Germany and its share of the general security market.

Ronen Remetz, EVP Operations, ICTS Europe, said, “This vote of confidence from Delta is an ex-pression of the loyalty, dedica-tion, quality of service, innovation and proactive approach ICTS Europe has shown over the years and in the last months. ICTS Europe management would like to thank our teams across our subsidiaries who are provid-ing the services to Delta, day in and day out. It is thanks to their contribution and efforts that we can proudly call ourselves Del-ta’s security partner of choice. This success cements ICTS Eu-rope’s position as the main pro-vider of Enhanced Aviation Secu-rity Services to the US carriers in Europe for the years to come.”

Delta Air Lines re-appoints and expands business with ICTS

Europe as its Security Services provider across Europe

A partnership which started over 25 years ago goes from strength to strength as Delta Air Lines re-appoints and ex-pands its business with ICTS Europe, its security services provider across Europe. This extension of the pan-European contract sees ICTS respon-sible for the provision of security services until spring 2020, at a total of 24 airports across Europe, with Edinburgh being the lat-est airport to be added.

Oren Sapir

CEO ICTS Europe

Michael Goldschmidt

Founder of GSE Protect


Hannover Airport Operator selects ICTS Deutschland for the

third consecutive time

ICTS Europe subsidi-ary ICTS Deutschland GmbH has been re-awarded the security services contract with Hanover Airport. In line with Germany’s Aviation Security Law, the responsibility for ac-cess control lies with the airport operator, which in turn outsources the ser-vices to the private secu-rity sector.This three-year contract will see ICTS Deutschland providing

“ICTS Deutschland has been delivering security services to Hannover Air-port since February 2011, and we are delight-ed to have been selected again. This award is tes-tament to the hard work carried out by our team of 130 employees at Hanover and the trust of the airport authorities in the capabilities of ICTS in Germany” said Thomas Klose, Managing Direc-tor, ICTS Deutschland.

Bristol Airport inaugurates its West

Terminal

On 18 July Bristol Airport welcomed the first passengers to its new state-of-the-art West Terminal, part of a £24-million development project which sees an expanded security search and arrivals area. ICTS provides security services to the Airport and has been ex-tensively involved in the design and planning of the terminal, working on steering groups and committees. These have focused on defining the optimal balance of 21

st-century technology and

human resources which will further revolutionise the customer ex-perience at Bristol Airport.

“Bristol Airport is in a state of rapid growth and change, and we are delighted to support the Airport with this significant expansions program and look forward to welcoming passen-gers this summer in the stylish and highly functional new ter-minal. The ICTS security teams work at the very heart of the Airport and after months of designing and planning, it is exciting and rewarding to see the Terminal used by passengers. I would like to thank my team who have done a fantastic job with adapting to the area and are really going above and beyond in their dedication” said Sarah Pritchard, ICTS Station Man-ager at Bristol Airport. ICTS’ partnership with Bristol Airport began in 2007, provid-ing ad-hoc staff to assist in Central Search operations. In 2009, ICTS was contracted to provide all security and cus-tomer service roles, and at the start of 2016 was re-awarded the contract for the provision of security services for a fur-ther 3 years.

aviation security services, including ac-cess control for airport staff, vehicles and goods, as well as boarding card verifica-tion, perimeter security services and - upon special request - security screen-ing of suspicious baggage.

Hannover Airport


ICTS France signs new con-

tract with Rossiya Airlines

As of 1 September 2016 ICTS France is responsible for the provision of aviation security services to Rossiya Airlines at Paris CDG, Orly and Nice airports. “We are very pleased with the award of this new contract at the three airports. ICTS France has worked for the Russian airline in Paris in the past and welcomes the start of a renewed partnership with Rossiya”, said Amir Weisblat, Commercial Director, ICTS France. ICTS France secures Rossiya Airlines’ two daily flights out of Nice airport and daily flights from Paris CDG and Orly airports, the latter operation being seasonal.

New aviation security ser-

vices contract with Aeroflot

at London Heathrow and

Brussels Airports

Aeroflot has awarded ICTS UK and ICTS Belgium contracts for the provision of se-curity services to at London Heathrow and Brussels airports respectively. As of 4 July 2016, ICTS UK is responsible for the provision of security services to the Rus-sian airline, which operates 21 weekly flights from London Heathrow. “Just this month during the Farnborough Inter-national Air Show, Aeroflot was named ‘Best Airline in Eastern Europe' for the fifth time in the Skytrax World Airline Awards. ICTS is de-lighted to be serving Aeroflot for the first time, and we wish them much continued success” said Manuel Pombo, ICTS Service Delivery Manager - London Heathrow Airport, ICTS UK & Ireland.

Operations at Brussels Airports commenced on 1 August 2016. ICTS Belgium is responsi-ble for the provision of guarding and exterior search for the airline's 2 daily flights to Mos-cow.

Summer season sees surge

of flights linking Tel Aviv to

mainland Greece and the

Greek islands

This summer Aegean Airlines, Blue Air, Goldair and Bul Air, and ground handling companies Skyserv and Swissport, con-tracted ICTS Hellas, ICTS Europe’s Greek subsidiary, for the provision of security services to flights from Greece to Israel, and in the case of Aegean Airlines, also to Jordan. “Capitalizing on our experience in securing high-risk flights from international airports, we were able to transfer our skills and services to the smaller regional airports on the Greek is-lands of Mykonos, Kos, Heraklion, Rhodes, Karpathos and Santorini. These flight routes are typically used by tourists visiting the Greek sea resorts. It is our versatility and know-how that has allowed ICTS Hellas to top the Greek aviation and maritime security mar-kets” said Panagiotis Kambouroglou, CEO, ICTS Hellas and Executive Vice President, ICTS Europe.

ICTS Hellas wins security

services contract with Lou-

is Vuitton

ICTS Hellas, ICTS Europe’s Greek sub-sidiary, breaks into the Greek luxury goods market with the award of the Louis Vuitton security services contract. ICTS Hellas is responsible for securing the Louis Vuitton stores in Athens and on the is-land of Mykonos. This recent win is an expansion of the busi-ness ties between the ICTS group and the luxury goods brand. ICTS already provides security services to Louis Vuitton in the UK and France.


Cathay Pacific returns to

London Gatwick Airport

Cathay Pacific, Hong Kong’s flag carri-er, has returned to London Gatwick Air-port after nearly 23 years away. The in-augural flight from London Gatwick to Hong Kong took place on Friday, 2 Sep-tember, launching a service that the air-line will provide four times weekly using a new A350-900 aircraft. ICTS UK was selected by Cathay Pacific for the provision of security services at Lon-don Gatwick. “It has been very good news for us to continue our business relationship with Cathay Pacific and further expand op-erations from Manchester Airport, where ICTS already works for the airline” said Neil Hodgson, ICTS Regional Manager LGW, South & South East.

ICTS Hellas establishes its

leading position in mari-

time security

With new contracts with seaports across Greece, ICTS Hellas further consolidates its leading position in the maritime security market. With the objective of ensuring maximum se-curity to port users, Corfu Port Authority chose ICTS Hellas as its security provider at both ISPS port facilities and the areas sur-rounding CPA’s other premises. ICTS will al-so perform the security screening of cruise passengers, crews, hand luggage, checked baggage, cargo and mail at the Cruise Pas-senger Terminal, until December 2016. With this contract ICTS Hellas has been trust-ed as security partner to 3 of the top-4 Greek cruise ports (Piraeus, Mykonos, Corfu), which in 2015 accounted for 46% of the total cruise passenger arrivals and for 38% of the total incoming cruise ships nationwide. In addition, ICTS Hellas has been awarded new contracts by Port Funds of Kalamata, Kos and Paros-Antiparos for the security screening of passengers, baggage and vehi-cles in accordance with ISPS Code require-ments. Services to Port of Kalamata involve security screening of cruise passengers and their baggage, while at the Port of Kos spe-cially trained canines are utilized for the de-tection of explosives. The Port of Burgas in Bulgaria has awarded ICTS Hellas a major project for the provision of consulting services related to compliance with ISPS Code; assessment of security, safety, quality and environmental systems; effectiveness assessment; and the submis-sion of suggested solutions regarding the above fields.

ICTS Albania provides secu-

rity services to “The Repub-

lic Day of France” event

ICTS Albania provided the security ser-vice to “The Republic Day of France” event. On the occasion of the national holiday of the Republic of France, an official reception was organized by French Embassy in Albania at the National Museum of History in Tirana, on 14 July.

Embassy representatives and other high-ranking state and government officials, Members of Parliament, members of the diplomatic corps in Albania, and partners, as well as mass media representatives, par-ticipated in the event. ICTS Albania agents safeguarded the occasion by screening, checking, controlling and observing. ICTS has been providing security services to the French Embassy in Albania since March 2016.


CTSN signs new contract with Garuda Indonesia at Schiphol

Airport

CTSN, ICTS Europe’s Dutch subsidiary, has been awarded the securi-ty services contract by Indonesia’s national air-line, Garuda Indonesia, at Amsterdam’s Schiphol Airport. CTSN is respon-sible for aircraft guarding and access control. Garuda Indonesia thus joins CTSN’s aviation cli-ents at Schiphol, including: Delta Air Lines, United Air-lines, Air Canada, TUI, Qa-tar Airways, Ken-ya Airways, EasyJet and Smart Wings.

New contract for ICTS Hispania with the Barcelona Port Au-

thority

From 1 October 2016 ICTS Hispania, ICTS Europe’s Spanish subsid-iary, is responsible for the access control and securing of the Port’s car parking facility. 2015 was a record year in terms of traffic at the Port of Barcelona. Vehicle traffic increased by 18%, whilst the volume of goods trans-ported by the sea shipping lines, was up by 21.5%.

This is a new contract for ICTS Hispania and the expansion of the business partnership with the Barcelo-na Port Authority.


ADDITIONAL NEWS ITEMS

ICTS Belgium present funds raised to Oscare

In our Q2 Newsletter we wrote about ICTS Belgium’s special fundraising activity which took place on 22 June 2016, exactly three months after the horrific terrorist attack at Brussel Airport, during which members of our staff were injured whilst on duty. The funds raised were presented to Oscare, an organisation that provides support for people who have suffered burns and scars, on 16 September 2016.

L-R top: Isabelle De Bruycker (supervisor), Griet Layout (agent), Gerard

Sleeckx (agent), Tania Asselberghs (agent), Alexandra de Ryckere

(countrymManager)

L-R bottom: Karolien De Bruycker (supervisor), Veerle Geeurickx (agent)

“A team of us visited Oscare and donated the proceeds. It was a very encouraging out-come to what was a very traumatic event. In addition to the sum collected during our summer charity event, additional contribu-tions made it possible for us to present Os-care with a cheque for 2,750 Euro. I am very proud of all who made this dona-tion possible” said Al-exandra de Ryckere, General Manager ICTS Belgium.

ICTS Cyprus celebrates its 7th anniversary

ICTS Cyprus marks 7 years of successful presence in the Cypriot market. The anniversary was celebrated with an special event that took place at Galu Hall in Larnaca, attended by ICTS’ top management, employees and partners as well as members of the local business community.

Since 2009 ICTS Cyprus has been providing security products and services to airlines, airports, seaports, marinas and other public or private organizations in Cyprus. Its clientele includes the De-partment of Civil Aviation, which was its initial business partner in Cyprus; Hermes Airports; CISCO; J&P; and Limassol Mari-na. In recent years the company has pro-vided services to the Paphos Airport and to the VTT Vasiliko oil storage terminal. This year ICTS Cyprus has secured its position as a leader in the airline security market, establishing partnerships with top carriers such as Aegean and Emirates.

http://www.ictseurope.com/cy/en/media/news/icts-cyprus-celebrates-its-7th-anniversary


CANINE ACTIVITIES

New ICTS Canine training facilities in Bedfordshire

The ICTS Canine team in the UK has moved into new premises in Farndish, Bedfordshire. The centre provides ample dog training facilities as well as office space. “We have recently relocated our Didcot facilities to Farndish, a better suited location in the Midlands, which allows easier access to our teams that are based and deployed country-wide. As all our active and passive search dogs live with their handlers, we have decided not to have kennels, but have in-vested in good training facilities” said Jed Marshall, Head of Canine Security Services.

Arsenal Football Club chooses ICTS Canine Security Services

for the provision of search dogs

On 14 August a new contract with Arsenal Football Club commenced for Jed Marshall (Head of Canine) and his team. The handlers and their dogs will be responsible for screening the Arsenal Football Club grounds and football spectators on game days. “This is a tremendous new contract for ICTS, working with a client with whom we are very proud to be associated. We will be handing out our ICTS dog ID cards to the children coming to football matches – it gives them the opportunity to find out a little more about the dogs and hopefully they will en-joy them” said Jed Marshall, Head of Canine Security Services, ICTS UK.

ICTS’ contract with the National Exhibition Centre (NEC) in

Birmingham is renewed for a further 6 years

ICTS is NEC’s preferred supplier of canine securi-ty services, and supports the venue with explosives detection dogs through-out the year. “We have been operational at the NEC for 5 years now and are delighted to secure the contract for a good few years to come. The quality and scope of our services are noticed and we are fast expanding operations in the event and stadia world” says Jed Marshall, Head of Canine Security Services, ICTS UK.


ICTS EUROPE SYSTEMS UPDATE

New Developments

Following a successful pilot at BLR, AirAsia have decided to expand their us-age of the mobile unit to following Indian airports: Delhi, Jaipur, Guwahati, Im-phal and Visakhapatnam, and also to Manila in the Philippines. Quote from the head of AirAsia India Ground Operations: “We would like to thank you for the effective smart check-in tool given to the airlines at BIAL in the form of the Mo-bile Roving Kiosk. This has proved useful and a queue buster for us, and we have emerged doing about 40% of our loads of August 2016 using both the Standalone and Rov-ing Kiosks, which is a first for any airport in India. Such measures keep enhancing the customer ser-vice delivery as well as the through-put of the concourse.”

Air Asia India Mobile Check-In Project

New Wins

TravelDoc Air Europa

Air Europa, a Sky Team member and one of the leading airlines connecting Eu-rope to South America, have chosen to implement TravelDoc as their automat-ed document check (ADC) software on Amadeus Altéa. This decision follows an extensive, in-depth analysis, and ICTS Europe Sys-tems is proud that another major carrier has found TravelDoc to be beneficial, attractive and best-suited to meet the growing challenges of automation in pas-senger processes. Air Europa has now joined EVA Air, Norwegian, Icelandair, Air France and KLM as Altéa carriers implementing TravelDoc on Amadeus, together with EasyJet, AirAsia, Tigerair, Scoot, Alaska Airlines, Vueling, Volotea, Porter Airlines, Res2, iPort, HK Express, and others using TravelDoc as their ADC.

After a successful pilot phase at BLR Airport with “fast kiosks” and two mobile units serving more than a thousand passengers daily, BLR has decided to ex-tend its usage and install sixteen additional kiosks along the check-in area and entry points of the terminal in order to improve passenger processing and cus-tomer services.

Bangalore Airport

IndiGo is the latest airline to join the Mobile Check-in project at BLR, geared towards improving the check-in process, saving the airlines time and costs, and enhancing passenger services. IndiGo have already added these “fast kiosks” at BLR, allowing passengers to reprint their boarding passes.

IndiGo Mobile Check-In

Sabre Red App TravelDoc has been transformed into an app and is now being tested on the Sabre Red App Centre to be available to travel agencies and GHA. This is an-other step forward for our TravelDoc software, which is now being tailored to suit the requirements of the GDS and travel agency sector. Sabre has integrated TravelDoc into their local tool to improve client service. They followed in the footsteps of IAA in integrating TravelDoc into their website to provide better information to passengers.

Eagle – RCCL RCCL (Royal Caribbean International), an existing client of Eagle, have extended their licence and moved to the cloud to offer better services and improve opera-tional efficiency.


PQCT UPDATE

Following is a list of the main activities undertaken by the ICTS Europe PQCT during 3rd quarter 2016:

The PQCT conducted a number of internal training events, Ethics Awareness Workshop, conducted in videoconference format, for site managers of ICTS at

ESA (European Space Agency) locations APM Interviewer Course, including a special session for APM Supervisors

Security Agent Course and Annual Recurrent Training for Aircraft and Gate Security Activities for staff of QAS Israel Ltd., security vendor for United, Delta and American in Tel Aviv

Continued monitoring of APM deployment and implementation status at the various locations, and provision of assistance where needed. In parallel, the PQCT, together with ICTS Systems, and follow-ing lessons learned during almost 2 years of APM implementation, developed an advanced version of same, called APM 2.0 with CPM 7 assistance. This version of APM provides many advantages for se-curity and for better passenger service, and also assists APM agents in the process of engagement with passengers. A small-scale APM 2.0 pilot project started in LHR towards the end of September. Feedback of passengers and ICTS staff has been very good, including in relation to the comfortable and aesthetic security kiosks.

Participation in activities related to the EU project CATER (Coordinating Air transport Time Efficiency Research), including preparation of the CATER project newsletter

Revision and update of training materials in the areas of Catering and Aircraft Search

Ongoing monitoring of the usage of the Eagle computer-based training (CBT) for X-ray operators; of KPI (Key Performance Indicators); and of the use of CPM 5, and the transition to CPM 6, in airline se-curity operations

Ongoing support for the subsidiaries, on a variety of subjects, and in particular on quality and profes-sional issues that arose in some inspections

Establishment of a think tank devoted mainly to the subjects of Aircraft Search and Catering, with the objective of devising innovative ways to improve activity in these areas

Attendance at Airport Security 2016, an International Airport Review event in London, including partic-ipation in a panel debate on the subject of Behavioural Analysis

Preparation of the annual Management Review Meeting, as required for ISO 9001:2008 recertification

Embarking on the learning process needed for transition to certification per ISO standard 9001:2015 - Quality Management System

PQCT Audits, APM Assessments, Station Visits in Q3 2016

Such activities were conducted in Barcelona, Brussels, Munich, Pisa, Paris CDG, Prague, Shannon, Stockholm and Venice airports.

PQCT Directives, Bulletins and Notifications issued in Q3 2016

PQCT Directive 05.2016: Drills and Tests – Amendment concerning the Frequency of System Tests in the Check-in Area

PQCT Directive 06.2016: Restriction on Mobile Communication, Social Media Activity, and Reality Gaming at the Workplace

PQCT Bulletin 13.2016: Bastille Day Attack in Nice

PQCT Bulletin 14.2016: Suspicious Passenger

PQCT Bulletin 15.2016: Re-enforcement of the Boarding Process

PQCT Bulletin 16.2016: Alertness, Notification, and Reporting in Suspicious Situations

PQCT Notification 11.2016: Use of Mirrors for the Inspection of Cooling Devices in Catering Trucks

PQCT Notification 12.2016: Guidance for Aircraft Cabin and Catering Search, Gained from Recent Inspections

PQCT Notification 13.2016: Fifteenth Anniversary of 9/11 Attacks

© ICTS EUROPE Q3 2016 REPORT | 10 2016 10.

INTERCEPTIONS

On 29 September, 2 passengers holding Chi-nese passports were intercepted by ICTS per-sonnel while attempting to board a US carrier. The passengers were travelling together from Madrid to New York JFK. During check-in both passengers were very calm. During the check-in procedures it tran-spired that the passengers had no common lan-guage with the ICTS security agent, though some limited communication was made possible with a translator application. The ICTS agent re-ported the passports and visas to the ICTS su-pervisor on duty as per local procedures. The supervisor noticed that there was discernible lack of quality in the US visas, in particular the lack of colour and the smooth intaglio area on the top right of the document. Upon closer in-spection, the ICTS supervisor noted that the mi-croprint below the photos on the passport data

Forged passports detected by ICTS at Barcelona Airport

page was blurry, and also observed that the pho-to of the female passenger did not seem to match the photograph in the passport. The CBP agents at Madrid airport were contact-ed to confirm the authenticity of the US visas and it was confirmed that both visas were forged. CBP also confirmed that the passport numbers were authentic but that both passports were reported as stolen. Both passengers, who had grown very nervous, were escorted to the local police station – but while en route to the police station they man-aged to flee, leaving the passports (which they had admitted to having purchased in Barcelona in August) behind. The police confirmed that the visas were forged and that the passport data pages had been sub-stituted.

CONFERENCES & EXHIBITIONS

Aviation Festival 2016

On 8-9 September 2016, ICTS Europe Sys-tems attended Aviation Festival 2016, held in London, where ICTS presented the mobile check-in units and the TravelDoc system.

Airport Security Conference

2016, 27-28 September 2016,

London Heathrow

ICTS UK & Ireland were GOLD Sponsors of this year’s Airport Security Conference in London, and Ilan Weinmann, Director, Prod-uct Quality Control and Training for the ICTS Europe Group took part in a panel discus-sion, speaking for the motion: “This house believes that the deployment of Behavioural Analysis Solutions to identify negative intent is as important as screening passengers and their baggage for prohibited and restrict-ed items.”

With heightened security checks across the globe, the Airport Security Conference brought together se-curity professionals and analysts to share and discuss the impact of changing security regulations as well as showcase how leaner, state-of-the-art systems are being implemented to increase security and enhance passenger experience.

The Aviation Festival exhibition featured the lat-est technology and services available to airlines. Its main focus was on the revenue and customer side of the airline business, and the technologies and strategies that airlines need to meet and de-light their customers in order, in turn, to achieve their revenue growth objectives.

Ilan Weinmann speaker at the

Airport Security Conference 2016


AWARDS & CERTIFICATES

ICTS is shortlisted at IFSEC’s Security & Fire Excellence

Awards 2016

ICTS has been nominated for the following three categories: Security Guarding Company of the Year

ACS* Champion of the Year

Security Partnering Initiative of the Year * (SIA Approved Contractor Scheme) Jim Finegan, Executive Director of Operations, ICTS UK & Ireland says, “We are delighted with this recognition and would like to thank our clients and staff for all their hard work, loyalty and dedication. We greatly look forward to the award ceremony on Wednesday 23 November, which promises to be a memorable evening.”

About the Award: The Security & Fire Excellence Awards 2016 represent the biggest single net-working opportunity for anyone who’s in the UK’s security and fire sectors. In their 18th year, the Awards have consistently broken new ground in highlighting the very best people, pro-jects and processes that the security and fire sectors have to offer. http://www.securityandfireawards.com/

LETTERS OF COMMENDATION July 3, 2016, Wendy Veryan, Station Manager Barcelona and Malaga, Delta Air Lines Following a ramp and cleaning strike on July 1-3, ICTS helped Delta with cleaning and provided assis-tance at check-in. “Please thank all the ramp team for their help during these last 3 days; their support has been absolutely marvellous and is truly appreciated.” July 18, 2016, Aislinn McAlister, General Manager, United Airlines Belfast “Many thanks, Alan. Fantastic team both yesterday and today. Yesterday you all faced a very challeng-ing day and from what I have heard and what I determined over the phone the team really stepped up and worked together to take care of our customers as quickly and efficiently as they could. Please pass on my thanks to the team, I am extremely proud of what you all achieved both yesterday and today. “ July 23, 2016, Tamara Walters, Regional ISC EDI & GLA, American Airlines “As you know the TSA were in EDI on July 20, conducting an audit on American. As I’m sure you know, American had for the second year in a row a completely clear audit with no findings. We could not achieve this in EDI if it were not for the hard work and dedication from the ICTS staff here. A special thank-you to Louise who does the AA aircraft search training. The TSA were incredibly impressed with the aircraft search, quote “The best aircraft search I have seen in a long time”. The ICTS team contribute to the successfulness of this station and I am very proud to have them as part of my security team.” July 28, 2016, François Ledreux, Head of Security/Station Manager CDG, La Compagnie “I would like to inform all of you that the TSA/DGAC security visit went well this morning. Thank you for this teamwork, and you can congratulate your own team for this great job.” August 3, 2016, Thomas Chwalek, MUC Station ISC, American Airlines “TSA was more than happy and we passed the audit with no findings on AA. Megan was surprised by the high-quality catering & aircraft search. Thank you very much for your support, and please give out a compliment to all agents who made these results happen.” August 8, 2016, Barbara McDowell, Customer Service Supervisor DUB, Delta Air Lines Following Delta’s worldwide system outage “Please pass on my thanks to all teams that worked our flights today. This was a very unusual situation and all worked really hard in a very difficult situation to get flights out of Dublin safely.”

http://www.securityandfireawards.com/


August 11, 2016, Wendy Veryan, Station Manager Barcelona and Malaga, Delta Air Lines “I would like to express my sincere thanks to you and the AGP ICTS team for your support during these last few days. The whole situation was very tense and many of your team had to face some tired and difficult pas-sengers but they rose to the challenge in a very professional and controlled manner, which undoubtedly helped to keep the situation calm in the check-in area.” August 14, 2016, Ulrike Kraft, Supervisor Airport Operations Munich, United Airlines “I'd just like to take a moment and THANK all of you and your team for your continual and unlimited support, especially during last week's difficult operation. Despite the fact that all of you worked extra hours, I am very happy to have such a dedicated team of UA employees and service providers here in MUC. THANKS for all you do, every day!” August 31, 2016, David Linnocent-Cooke, Regional Director, Airport Operations, Northern Europe, UK, Ireland & Scandinavia, United Airlines “We continue to see some great work out there with Aero usage…. Great job to BFS, GLA, DUB and HAM for being on the Honor Roll for July despite many of our challenges!” September 7, 2016 Sonia Cunha, Coordination de Cabine et APV, LATAM AIRLINES GROUP “I am writing to congratulate you for the work of Mrs. Zahia Lahouel, ICTS France agent, for her seriousness and commitment on LATAM’s flights. Indeed she is an agent that does not hesitate to take initiatives for the smooth completion of TAM’s operation. We can always count on her!” September 11, 2016, Mrs. Doris Paul, United Airlines “I would like to thank AMIE and her team for performing a great job today. We were evacuated twice in a row at check-in zone due to a left baggage. Together with her team, they control the flow of hundred custom-ers and perform profiling with efficiency. It’s always a pleasure working with her. ” Q3 2016, clients’ appreciation, Belfast Station, United Airlines Jul-8-16: “…very polite, patient and helpful…” Jul-15-16: “…we couldn't have asked for a more friendly or smooth check-in process…the process so much

more pleasant than it often is.” Jul-21-16: “…I wanted to praise the security staff…the staff made the process so easy and got our holiday

off to a great start.” Aug-16-16: “…so helpful…to thank her personally for taking great care of me...She had gone well out of her

way.” Aug-16-16: “…Massive shout-out to ICTS at Belfast Airport who put me to the front of the queue when I was

on crutches and struggling.” Aug-24-16: “…a really helpful, customer \-focused attitude…Beyond the call of duty, I believe…well done for

having so helpful a staff.” Sep-5-16: “…to thank the lost property team and Ryan Hutchinson for going above and beyond the call of

duty this weekend to help… Outstanding Customer Service...these guys really did Belfast Inter-national proud!”

Sep-10-16: “Agent was very professional, but more importantly, he was personable and friendly.” Sep-11-16: “Service was excellent as usual.” Sep-12-16: “Friendly staff, very organized and knowledgeable.”

United Airlines at Berlin Tegel organized the bi-yearly “Summer-Year-End-Celebration and Ice Cream event”. This event celebrates the good performance of ICTS Germany TXL staff during the past summer season. Even in case of overbookings, delays or cancella-tions, ICTS Germany TXL staff delivered high quality of service. On this occasion United presented ICTS Germany staff with chocolate cake and ice cream.

Summer-Year-End-

Celebration at Berlin Tegel

AND FINALLY...


INDEX PAGE

New Contracts & Activities 1

Additional News Items 6

Canine Activities 7

ICTS Europe Systems 8

PQCT Update 9

Interceptions 10

Conferences & Exhibitions 10

Awards & Certificates 11

Letters of Commendation 11

And Finally... 12

DISCLAIMER:

This news letter contains information only for internal use within the ICTS Europe group. The publishers/editors

of this newsletter make no warranty of any kind with respect to the subject matter included herein or the complete-

ness or accuracy of material published herein and decline any liability whatsoever resulting from reliance on or

use of this information.

LINKS:

www.ictseurope.com

www.icts.al

www.icts-deutschland.de

www.ictsgeneralsecurity.it

http://ictsseguridad.com

www.icts.co.uk

www.security-asp.com

www.ictsczech.cz

www.diag-nose.com

www.cesg.fr

www.icts.gr

www.ictseuropesystems.com

CONTACT US:

ICTS Europe S.A.

Roissy pôle - Le Dôme

1, rue de La Haye

BP 12936,

95732 Roissy CDG Cedex

France

Tel: +33 (0)1 48 16 79 03

Fax: +33 (0)1 48 62 95 93

Mail: [email protected]

EDITOR:

Sacha Miettinen

Project Assistant

CTSN Group

Jupiterstraat 65

2132 HC, Hoofddorp

The Netherlands

Tel: +31 (0)85 486 000

Direct: +31 (0)85 486 0013

[email protected]

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