New Generation WorkPlaceWorkplace-as-a-Service

GDF SUEZ: a world leader in energy and environment

Power

• No.1 independent power producer (IPP) in the world.

• No.1 producer of non-nuclear power in the world.

• 116 GW of installed power-production capacity.

• 10 GW of capacity under construction.

Services

• No.1 supplier of energy and environmental efficiency services in the world.

• No.2 supplier of environmental services in the world.

• 180 district cooling and heating networks operated throughout the world.

Natural gas

• No.2 buyer of natural gas in Europe.

• No.3 importer of LNG in the world.

• No.1 natural-gas transport and distribution networks in Europe.

• A supply portfolio of 1 208 TWh.

GDF SUEZ 2012 key figures:

€97 billion revenues 219,300 employees70 countries €7-8 billion of investment per year over 2013-2015

GDF SUEZ IT Overview

+ 100 000 Workstations

The 2 main “masters”, delivered by GDF SUEZ IT Service Center, are used by less than 40% of the users

+ 60Datacenters

Spread across ~15 countries in Europe

+ 300Firewalls

The Group displays a strong trend to secure locally its infrastructure

+ 120Networks

Those petals encourage data partitioning that prevents interoperability as well as data/user mobility

+11 600Servers

Distributed between 80 Group’s datacenters

3 non-technical workstreams

5 technical workstreams

Ambition: bring agility & flexibility to workstations and infrastructures

Answer to new usages and

business needs

IT solution interoperability

Speed, reactivity, agility and flexibility

Costs standardization

and mastery

Co-construction of Group solutions

HR/Comm

Governance, Organization & Process

Finance

New Generation Workplace (NGWP)

Datacenter

Identity and Access Management

Network

Unified Communications & Collaboration

New Generation Workplace (NGWP)

IT M

ASTE

R PL

AN

From a one fits all workstation to a user-centric and usage oriented Workplace services

NGWP’s virtualization strategy for global reach

KEY STAKES

USER EXPECTATIONSEASE OF INTEGRATION

FEDERATIONECOSYSTEM

COST EFFICIENCY

SCOPE

EUROPEAN BUs90,000 USERS

Workplace available“Anytime, Anywhere from Any Device”GOALS

Provider selection process

European major service providers evaluated on a

technical focus on architecture and

transformation approach

POC (5 months)

NGWP POC project aims at understanding key

transformation points for GDF SUEZ, evaluate a provider and validate

environment integration

Due Diligence & Benchmark

Identify the best technology/architecture

and transformation approach (costs &

technology)

October2011

June 2012

December 2012

August 2011

A journey to a Workplace-as-a-Service

NGWP’s new environment enables “Anytime, anywhere, any device” approach

Environments

The user has his own virtual environment hosted on a remote server through the network with any device.

VirtualizedHVD

LocalFAT

The local archetype is able to run autonomously. No virtualization for the local environment but applications can be virtualized.

25GB

of C

lou

d D

ata

Desktop modernization

Persona

Applications

Operating System

Modern DesktopDelivery

Services from any device, anywhere, at anytime

PersonaApplicationsOperating System

Centralized & SecuredManagement

FROM

TO

NGWP services rely on Cloud key principles

NGWPCLOUD KEY CHARACTERISTICS

AGILITY VIRTUALIZED WORKPLACE

DEVICE & LOCATION INDEPENDENCE

VIRTUALIZATION

WORKPLACE-AS-A-SERVICE

CLOUD STORAGE

TCO REDUCTION COMPETITIVE TCO & MARKET PRIZE

SCALABILITY SELF-SERVICEELASTICITY

SECURITY PRIVATE CLOUD

PAY AS YOU GROW

Vblock based on cloud principles to offer elasticity and reliability

Virtual Desktop Infrastructure

Application Factory

(ThinApp & XenApp)

MasterFactory

PrintingFactory

(ThinPrint)

Cloud Storage(CTERA & EMC ATMOS)

NGWP Referential

Help DeskProfiles

Management(Persona)

WorkstationsMonitoring

(SCCM, SCOM, NEXThink)

VDI Broker(VMware View/Connection Manager)

Workstationsbackup

(EMC AVAMAR)

NGWP BUILDING BLOCK

Active Directory integration

Self Service Portal (SCSM)

InfrastructureMonitoring

(SCOM)

ITSM & Orchestration(Service Center)

CMDB(SCSM)

Backbonetools

INFRASTRUCTURESERVERS

VIEWMANAGEMENT

VIEW BLOCKS

VIEW

PO

D

Vblock

IT becomes an internal cloud service provider: the migration factory

OPERATIONAL CHANGE

LOCAL SUPPORT

BRANCHES & BU

WORKPLACE AS A SERVICE

BRANCHES & BU

LOCAL SUPPORT

ROLL-OUT

PROGRAM MANAGEMENT

MIGRATION FACTORY

NGWP

NGWP

Strong Group sponsorship is mandatory

Control costs and get compliant to market standards

Define a critical scope to reach (35,000 users) to guide architecture choices

Built a strong partnership with an industrial Service Provider

Involve internal customers from day 1 Maintain a user-centric approach Identify skakeholders and key users Identify prerequisites early in the process

Measure impacts on the « end-user » Industrialize processes to ease the migration and

reduce negative impacts for end-users

Key success factors

VMware : Trophée de l’innovation 2013