new jersey office of child support services njkids integration across programs expediting cases in...
TRANSCRIPT
New JerseyOffice of Child
Support ServicesNJKiDS
Integration Across ProgramsExpediting Cases in Real Time
ERICSAMay 24, 2011
1
Agenda
Program overviewWhat got us to where we are todayLessons Learned along the wayThe ProductsUsing “BI” to Manage and Adjust
PROGRAM PARTNERS, STAKEHOLDERS, AND CUSTOMERS
Our Primary Customers are: children in need of support and the parents and/or custodians of these children; Including TANF, Child Welfare, Tribal Nations and other Countries
Our partners who operate the program include: federal, state, local and tribal child support enforcement agencies and courts, law enforcement agencies and other entities operating under cooperative agreements.
Assistance from the following partners: employers, financial institutions, hospitals, insurance community, private contractors, Other components of federal, state and local government such as Departments of Labor, State, Corrections, Treasury and the Social Security Administration, SNAP, housing, HEADSTART, Municipal Assistance programs.
Also Partner and Interface with: Fatherhood, Advocacy and other interest groups, charitable, community and faith-based groups, Congress, state and tribal legislatures, and the general public.
NJ CHILD SUPPORT PROGRAM OVERVIEW OUR GOVERNING STRUCTURE
The program is State Administered and State and County Delivered Prime Players for delivery are:
Department of Human ServicesDivision of family Development
OCSS is the single State IVD Agency program governance and administration Program funding, promulgation of policies, procedures and regulations Administers all cooperative agreements and vendor contracts Run and maintain Statewide Systems Required reporting to the federal government/central enforcement services
Division of Medical Assistance – interfaces for Medicaid/Family Care Services and referrals for Medical Support NJ Judiciary operates court system through independent management structure:
Administrative Office of the Courts, Family, Finance and Probation Divisions Together, they provide: order establishment, locate and local enforcement of all orders Maintains Central Registry
County Welfare Agencies Administers TANF and other related public assistance programs Assists in location of all NCP’s, establishment of paternity and obtaining court orders Initials and establishes cases for TANF, DCF and DMHAS in conjunction with local courts Review and adjustment services and genetic testing
Department of Children and Families IVE/IVB Foster Care/Child Welfare/Child Protection
DepartmentOfHumanServices
DivisionofFamilyDevelopment
OfficeofChildSupportServices
OIT
NJKiDS
AdministrativeOfficeoftheCourts
CSHearingOfficerProgram
CentralRegistry
FinanceDivisions
FamilyDivisions
ProbationDivisions
ClientServices
CountyWelfareAgencies
DYFS
DepartmentofCorrections
CountySheriffs
TwoCountyLawDepartments
DMAHS
NJDept.ofLabor
StateDisbursementUnit
PaternityOpportunityProgram
NewHireReporting
CSGuidelinesCalculator
LINKS(PublicAwareness)
NationalMedicalSupportNotice
NJKiDS(SystemsReengineering)
VendorContracts
NJCSI(Training/RutgersInstitute)
CSLN(ChildSupportLienNetwork)
FIDM(FinancialInst.DataMatch)
BPR(BusinessProcessReengineering)
Cooperative
Agreements
OCSSOrganizationChart
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EBSU
OIS
Structural
Multiple levels and branches of governmentMany invested stakeholders– County welfare– Courts– Contractors– Other state agencies – Various Technologies/platforms and structures
Frame Work for Planning
Know your “Block”
Make it a Team Effort
Choreography Scripted & Unscripted
Know your “Block”
– What is the environment now
– Who has vested interest/who can help
– Who can bring you down/competing agendas
– What is the environment for the life of the project (need a crystal ball)
– Impact on others short term/long term
Make it a Team Effort
What’s in it for them / How can it help them?
Communicate– Written documentation– Regular follow-ups / checkups– Vary approach
Choreography
– 2004 new state administration– Financing a new system.
• Feasibility study recommendations• Structuring a line of credit “ I’ll gladly pay you Tuesday for a
hamburger today”
– Sidestepping a disaster• DRA-2005
– Keeping ahead of the curve• Never think it is settled• Plan for the unexpected• ARRA & post ARRA
Established Project Oversight & Management
Features of Project Organization– Strong Governance Model
• Executive Oversight• Project Management• Project Management Office (PMO)• Quality Assurance Team• Risk Management Team (shared approach)• Leveraged highly skilled architectural / functional / technical resources• Staff Augmentation
– Maximized
Staffed according to Project Schedule/Resource Plan
Timeline of NJKiDS Key Assumptions
March 2006 – Re-engineering Contract AwardedOctober 2008 – Pilot County ImplementationSeptember 2009 – State Wide Implementation July 2010 – Federal Certification Review
Seamless integration across programs In English/no codes/ease of use Easily maintainable/sustainable Improved performance Customer Service
Cross Program Integration
1. TANF (IVA)2. Child welfare/ child protection (IVE)3. Courts4. Medicaid (XIX)
So
What did
We build………?
The First of the New Generation of Child Support Systems – Certified
July 2010
Key Aspects Integrated Applications
– IV-D Applications – Courts– DCF (IVE)– TANF (IVA)
Portals– Licensing– TANF– Adult Supervision / Corrections
Business Intelligence
NJKiDS – The Beginning
System Objectives– Improve Customer Service– Establish a Child Support System using current technology– Maximize Integration with Other State Systems– Maximize Automation of Routine Processing– Establish an On-line, Real-time, Web Based System that
uses a Thin Client & Open Architecture– Optimize Program Performance to Maximize Incentives
Some Key Components = Integration and Streamlining
On-line Application and Case Creation – Multiple Systems Two System Searches Scheduling of Hearings: establishment, enforcement and
modifications Generation of complaints, summons and notices Standardize forms: Uniform Summary Support Order, et al Centralized mail / Certified mail Improved Automated Enforcement and Portals Business Intelligence: Performance and Reporting Auditing
On-Line Application: On the Web Kiosks in the courthouse On-Line at the office Referral Interfaces
Two System Searches : Real Time / Two Way Interface NJKiDS FACTS (Family Automated Case Tracking)
Scheduling– Establishments, Enforcements and Modifications– Child Support Hearing Officer and Judges– Date, Time, Location - on documents
Generation of Complaints, Summons and Orders– Real Time– Standard Formats / Forms– Review– Client Signature– Attorney Signature– Judges Signature
Centralized Mail Regular mail and Certified Mail Tracking notices Signature files
Uniform Summary Support Orders Desktop Management – service, genetic testing, case data,
bench warrants, etc. Linking with guidelines Electronic signatures Standardized / linked to expedite
IVE InterfaceIVA Interface
IVE
IVD
Medicaid
IVE InterfaceReferralsTerminationsPayments/disbursement Status updates
Incoming/outgoing With Courts
IVA InterfacesCo-located Units/IVD FirstReferral file Status updatesTermination file
Purpose of BI Portal
NJKiDS Business Intelligence Portal empowers users with current information that enables them to make quality decisions.
Provides a high-performance, managed reporting environment.
Business Intelligence makes it easier to get the right information to the right people at the right time.
Monitoring for Performance at the Monitoring for Performance at the Management LevelManagement Level
Establishing your PictureEstablishing your Picture The story behind the NumberThe story behind the Number’’ss
Partnerships Partnerships –– Child Support officesChild Support offices OthersOthers
Resources Resources –– What What’’s available / Whats available / What’’s Nots Not
Establishing the Picture
BI Portal Regular Reports / Operations
Templates / Map Analysis / Query Function
Managers Dashboard
Establishing the Picture (continued)
Demographics of cases complying / Demographics of cases not complying Fact vs. Assumptions
• Once a TANF case – always a TANF case Barriers Resources
How are we doing against others
Best Practices / New Practices Local / instate / Query – Map Analysis OCSE Website / publications / other states Onsite Support Staff Special Projects Grants
Establishing the Picture (continued)
County Level Partnership / Teams IV-D Offices Others
Other Teams Cross State
Resources Agencies
• Work• Mediation• Tools• Local• Administrative subpoena
Cell phones, cable , etc.• Statewide
CSPIA Calculation Chart – NJ – 3 Year Comparison
FFY2008 FFY2009 FFY2010
IV-D PEP
Children in Caseload with Paternity Established 177,233
= 86.0%218,229
= 86.2%232,972
= 92.0%
Children in Caseload Born Out-Of-Wedlock (Prior Year)
206,144 253,251 253,241
Statewide PEP
Children in State with Paternity Established 39,620
= 103.7%
35,307
= 91.9%
36,276
= 95.6%
Children in State Born Out-Of-Wedlock (Prior Year)
38,209 38,420 37,928
Support Order Establishment
IV-D Cases with Support Orders 293,598 = 84.6% 298,579 = 83.4% 311,424 = 81.0%
Number of IV-D Cases 347,111 357,830 384,709
Current Collections
Current Support Collected 895,875,497 = 65.7% 913,836,761 = 63.5% 939,236,882 = 65.1%
Current Support Owed 1,363,086,063 1,438,637,613 1,443,826,068
Arrearage Collections
Cases Paying Toward Arrears 185,151 = 65.7% 186,780 = 65.9% 178,109 = 62.4%
Cases with Arrears Due 281,911 283,376 285,425
Cost Effectiveness
IV-D Collections 1,113,433,716= 4.20
1,127,781,567= 3.85
1,143,057,685= 4.37
IV-D Expenditures 264,885,966 293,217,578 261,781,603
CASE TYPE CASE COUNT
NON FED FOSTER CARENON IV-DNON PA PA - IVE FOSTER CARE PA - TANF
862424739
334471 2364
49907
420105
STATE OF NEW JERSEYNJKiDS - NEW JERSEY KIDS
DESERVE SUPPORTCASE LOAD TOTALS REPORT CS183 MONTHLY OFFICE: ALL, REPORT FOR THE MONTH OF MARCH 2011
RESPOND INDICATOR CASE COUNT
RESPONDING INITIATING INSTATE
24080 32153
363872
420105
Dashboard Home
Financial Widget w/Pie Chart
Paternity Establishment Percentage
Cases with collections on Current Support
Cases with collections on Arrears
Cases with Child Support Orders
Cases with Medical Support Ordered
Financial Widget w/Pie Chart
Federal Measures Widget - Expanded
Alisha Griffin
New Jersey Office of Child Support Services
609-584-5093
Finding WorkStaying Employed
Paying Support
43
NCP Choices
MichaelHayesTexasOfficeoftheAttorneyGeneral
7.3 Million
Poor Men
5 Million
Poor Men with
Child Support Cases
3.6 Million
Poor Men Not Working In
The Previous Year
3 Million
Poor Men Not Working
In The Previous Year
With Child Support Cases
Previous efforts?
Difficult recruitment
Low retention rates
Equivocal outcomes
NCP Choices
NCP Choices: Finding Work, Staying Employed, Paying Child Support
Enhanced employment services
Court-imposed sanctions (for noncompliant NCPs)
Interoperability
Each agency doing what they do best, together.
Child Support
Workforce
Courts
Intake at court
Enhanced services
Reports compliance
Finds eligible NCPs
Monitors payments
Preps legal actions
Order participation
Holds compliance hearings
Swift, certain consequences
NCP (associated with public assistance case)
OAG
YES
Workforce
30 hours/week
NO
Court
JOB
JAIL
Payment
Payment
Tarrant
El Paso
Bexar
Hidalgo
BrazoriaGalvesto
n
Initial Sites (Pilot 2005)
2010 - 17 Sites
Ray Marshall Center (University of Texas)
53
Child support – pay more, more consistently?
Employment – find work, stay employed longer?
TANF – reduces TANF usage?
NCP Choices: Finding Work, Staying Employed, Paying Child SupportMore support paid
Paid more consistently
Employed more consistently
Payments Tied to Employment
Cost Savings
$3 collected for every $1 spent
Recovered assistance + drop in TANF use
Impact performance measures = federal incentive funds
Diversion of NCPs from jail
“I’d been laid off for seven months…you want to give up…I think if it wasn’t for NCP Choices I’d still be looking for work…or I’d be in jail for child support.” - Fort Worth, Texas
