New Look VCO

Overview of VCO following re-branding exercise

Rachel Millard, Online Manager

April 19, 2023

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Contents

1. Introduction - why re-brand?

2. New look navigation

3. Example - eSales

4. Example - Online Preferences

5. Example - Edit User Details

April 19, 2023

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Why has VCO been re-branded?

The current design is now over five years old

The Vodafone brand has changed significantly in that time and the VCO website must reflect this

The changes being made to VCO are only a small part of a global project to align our branding throughout the Vodafone estate

Retail retail stores have begun a programme to make changes, paperwork is being changed, anything bearing the Vodafone name and or logo will be changed as a part of this project.

VCO will have it’s new look from Monday 20th November 2006

It is important to point out that the way VCO works has not changed in any way - the URL is still www.vcol.co.uk and your password from Friday 17th November will still work on Monday 20th November

April 19, 2023

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New look navigation of VCO

• The menu layout is the biggest change to the site

• The navigation icons are no longer across the top of the page, all navigation is now via the menu on the left hand side of the screen

• All menu items remain in the same categories as previously - e.g. New Connections still falls under eSales, Recoveries are still under the eService (the only area name change from Service & Support) and Online Preferences are still under My Account

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eSales - select handsetAn example of a ‘before and after’ screen shot

The eSales process, as with all other processes in VCO has not changed, the user will still order a handset from the screen below, then move on to sim cards, accessories, price plan etc….

There is also no change in the direct links between VCO and internal corporate systems - prices for equipment and BAN/BEN details will still come directly from the customers information we hold on our billing and order management systems

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Online PreferencesAn example of a ‘before and after’ screen shot

Again, the way this works has not changed, merely the style, font, colour and layout of the screen.

The re-branding work will not change the current settings for any customers

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Edit User DetailsAn example of a ‘before and after’ screen shot

Users with the correct access levels will still be able to edit their own & other users details in the same way as they have been able to up until the re-branding exercise

There will be no effect on any password, memorable fact or ARC code for any internal or external user. The URL to the site is still the same and any favourite links which users may have saved on their PC’s will still work

Thank you.