New Powerful Requests

Who’s Job is it anyway?

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What is a Powerful Request?

Through dialog Requester and Requestee are clear about request; when it needs to be done; and why.

Requestee can say: yes, no, or make counter offer.

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What is New Powerful Request?

Through dialog Requester and Requestee are clear about request; when it needs to be done; and why.

Requester asks, “Do you have any questions, suggestions, concerns?

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What if Requester does not ask?

If Requester does not ask, “Do you have any questions, suggestions, concerns…

Requestee acts as though the question has been asked.

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The Requestee might ask

Do you know I am not working that day?

Do you know this is the third time this month we replaced that cable?

Why exactly does the user want?

Why don’t we try …?

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1st New Powerful Request

We try out this new Powerful Request when we make a request and when we receive a request for one month.

Do you have any questions, suggestions, concerns?

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2nd New Powerful Request

Before we replace CAU 111 PCs we have a walk through where we hear detail plans and get to ask questions like:Who’s job is it to supply cables?How much time will we have?How many ghosted PC do we need?

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One small question about CAU 111

How many new cables will we need to bring up there and who’s job is it to get it?

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Instructor’s station has two VGA cables attached to a

breakout box

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The new PCs have two DVI ports

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One small answer aboutCAU 111

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One BIG question aboutCAU 111

If there are 18 PCs in CAU 111 plus one backup PC in CAU 108, how many ghosted PCs will we need to bring up there?

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One BIG answer about CAU 111

That depends on what we do with the PCs in CAU 112, 116, and 134.

They all came here together and are the same age.

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Another small question about CAU 111

What key unlocks the PC cages and who has them?

We use key 302 in classrooms and 304 in labs.

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Examples where we needed Powerful Requests:

• CAB cart

• Counting chairs

• CAU 111 replacing PCs

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Exampled of recent Powerful Requests

• Lamp counting on Mondays

• Asking for coverage on Tuesday

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What we hear

• Here is what I want you to do.

• Do it without asking any questions.

• Get back to me when it is done

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What we would like to hear

• Here is what we have been asked to do

• Here is my plan

• Do you have any Questions, Suggestions, or Things that I should know about

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Why do this?So we don’t feel like cogs in a wheel.

So you can use our knowledge better.

So we work better together.

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Things we should know

• Your schedule and other tasks working on

• History or schedule of the room

• Problems you foresee

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What this Acknowledges

• We are a team working together and each of us can contribute to planning projects

• Each of us knows something or has some unique skills that can help especially in our clusters

• We are not cogs in a wheel but humans

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My Requst

• We try this way to ask each other to do things for one week and report back about how it worked

• Do you have any questions, suggestions or things I should know about?

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