1. 1. Julie Conroy Research Director Aite Group Luis Rojas Head of Products Guardian Analytics Present: New Requirements for Fraud Prevention
2. 2. Housekeeping This webinar will be recorded Slides and recording will be shared after the presentation Please use the question box to submit questions Questions will be answered at the end of the presentation 2 2016 Guardian Analytics, Inc. Confidential & Proprietary
3. 3. 2016AiteGroupLLC. Page3 Page 3 NewRequirementsforFraud Preven5on May2016 JulieConroy ResearchDirector
4. 4. 2016AiteGroupLLC. Page4 Source: Informationisbeautiful.net
5. 5. 2016AiteGroupLLC. Page5 Thefavoreda
6. 6. 2016AiteGroupLLC. Page6 Innova5onrapidlyexpandingthea
7. 7. 2016AiteGroupLLC. Page7 Mobilemalwares5lldwarfedbyonline,but growingrapidly 3.2 6.2 19 61 178 338 200 350 578 953 1,572 2,594 2013 2014 e2015 e2016 e2017 e2018 Number of Unique Malware Strains, 2013 to e2018 Mobile malware Computer malware Source: McAfee, Aite Group (Millions)
8. 8. 2016AiteGroupLLC. Page8 Businessemailcompromise Averageloss pervicMm: $100,000 $1billionin lossesthrough endof2015
9. 9. 2016AiteGroupLLC. Page9 Whileonlinehaslongbeenatarget,the mobilechannelwillincreaseina
10. 10. 2016AiteGroupLLC. Page10 andthecontactcenterisalreadythere Up 1 - 10% 28% Up 11 - 24.9% 33% Up 25% or more 17% Flat or don't know 17% Down 5% Q. Are contact center losses trending up, down or are they flat? (N = 18) Source: Aite Group interviews with 25 executives from 18 large U.S. FIs, August 2015 to February 2016.
11. 11. 2016AiteGroupLLC. Page11 Clearconnec5onbetweenthecontact centerandATO Minor issue 28% Major issue 55% Critical issue 17% Q. Please rate the account takeover fraud trend as you are experiencing it in the call centers. (N=18) Source: Aite Group interviews with 25 executives from 18 large U.S. FIs, August 2015 to February 2016.
12. 12. 2016AiteGroupLLC. Page12 TheU.S.migra5ontoEMVwill exacerbatetheproblem 23 34 23 53 60 47 35 40 41 61 101 19 20 23 37 28 33 19 25 28 20 24 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Growth in UK ATO Post-EMV (GBP Millions) Card ATO Online banking Source: Aite Group
13. 13. 2016AiteGroupLLC. Page13 Buildyoursecuritywiththeassump5on thatthebadguyswillbreachtheperimeter.
14. 14. 2016AiteGroupLLC. Page14
15. 15. 2016AiteGroupLLC. Page15 Nosilverbullet
16. 16. 2016AiteGroupLLC. Page16 Analy5cs:Improvingdetec5on, reducingfric5on Source: Aite Group interviews with 19 large North American FIs, February to May 2015. Pilot/ Implementation 10% Using 1 solution 42% Using 2 solutions 37% No immediate plans 11% Respondents' Use of Behavioral Analytics (N=19)
17. 17. 2016AiteGroupLLC. Page17 GeSngaheadofthebadguys Anomaly detecMon Transparent toenduser Cross- productand channel analyMcs
18. 18. 2016AiteGroupLLC. Page18 Impact:Sharplyrisingaccounttakeover $392 $420 $644 $760 $844 $903 $966 $1,091 2013 2014 2015 e2016 e2017 e2018 e2019 e2020 U.S. Account Takeover Losses, 2013 to e2020 (US$ Millions) Source: Aite Group
19. 19. 2016AiteGroupLLC. Page19 AiteGroup:Partner,Advisor,Catalyst AiteGroup(pronouncedeye-tay)isanindependentresearchand advisoryrmfocusedonbusiness,technologyandregulatoryissues andtheirimpactonthenancialservicesindustry. JulieConroy ResearchDirector jconroy@aitegroup.com +1.617.398.5045
20. 20. Introducing Omni-Channel Fraud Prevention Luis Rojas, Head of Products May 5, 2016
21. 21. 21 2016 Guardian Analytics, Inc. Confidential & Proprietary Fast Growing, Proudly Protecting
22. 22. 360 Degree Insights and Real-Time Control 22 2016 Guardian Analytics, Inc. Confidential & Proprietary Uniedriskscoringacrosspayments andchannelsusingadvanced behavioralanalyMcsandmachine learning Consolidatedviewofcustomer acMviMes,riskandfraud Real-MmeintegraMonofcustomer bankingacMviMes,accountdata, and3rdpartyfraudalerts Channels Payments ATM Contact Center POS Branch Online Mobile BillPay Debit Wire ACH P2P Omni-Channel VisualAnalyMcs Omni-Channel RiskEngine EnterpriseAPI IntegratedRisk Database
23. 23. Omni-Channel Visual Analytics Omni-ChannelVisualAnalyMcs 360-degreeviewofcustomersandfraud Integrateddata bankingplaaorms,coresystems,securityandfraudalerts,enterprisecasemanagementdata Omni-ChannelRiskEngine EnterpriseAPI IntegratedRisk Database 2016 Guardian Analytics, Inc. Confidential & Proprietary 23
24. 24. Omni-Channel Visual Analytics Demonstration 24 2016 Guardian Analytics, Inc. Confidential & Proprietary
25. 25. Integrated Risk Database Omni-ChannelVisualAnalyMcs Omni-ChannelRiskEngine Enterprise API IntegratedRisk Database Customer/ Accountdata Case management Layeredsecurity alerts Enhanceriskscoring Callcenterand branchacMvity Centralizedviewand increasedcontext Intelligence data 2016 Guardian Analytics, Inc. Confidential & Proprietary 25
26. 26. Enterprise API Omni-ChannelVisualAnalyMcs Omni-ChannelRiskEngine EnterpriseAPI IntegratedRisk Database Omni-ChannelMapping Channel Context AcMviMes Hold/release SteppedupauthenMcaMon OOB Dynamicsessioncontrol Risk Scores IntervenMon 2016 Guardian Analytics, Inc. Confidential & Proprietary 26
27. 27. Getting Started With Omni-Channel Early Adopter Program Now! Benefit from the enhanced capabilities first Influence near-term features and roadmap Limited to 5 Customers Larger financial institutions with multiple products or multiple financial institutions Visual Analytics General Availability Q4 Engage with Guardian Analytics account management now to plan timing and budget Start deploying customers into production in Q4 27
28. 28. Fast Growing, Proudly Protecting 2016 Guardian Analytics, Inc. Confidential & Proprietary 28
29. 29. For more information: www.GuardianAnalytics.com/Omni-Channel.html Or visit the Guardian Analytics YouTube channel. Thank you! 2016GuardianAnalyMcs,Inc.CondenMal&Proprietary 29