DHL Supply Chain“Changes we have made in the face of increasing pace of change”

Trevor Jones - VP Projects and Risk Management

2

.. congestion hampers economies

Governments stimulate economies with green spending

Can we afford to not cut carbon emissions?

Road Transport Costs, increasing, driving shared user platforms

World Economy shifting

East and South

The world is online and

growing exponentially

Equipment becomes

intelligent

Politics, Climate, Terrorism – Supply Chain

risk has increased

Logistics Cost (%GDP)

Oil

Energy

Globalisation

Logistics Cost (%GDP)

Oil

Energy

Globalisation

Challenges in Supply Chain management“Faster – Smarter – More Complex solutions “

Business challenges – Complexity / Retention / Assurance

1. To deliver a Project Management Career Path

2. Implement an improved Performance Measurement and Evaluation Process

3. Retention and Development of our Talent pool

4. Real Functional status

Objectives

To deliver a long term Project Management career path and develop a profession that is recognised for delivering profitable business growth and delighting our customers

% BCA Gross ProfitFinancial

% First Choice Customer Satisfaction Implementation score

Customer

% internal PM’s to deliver transformational

projects

Internal

% Performance Measurement & Evaluation and

PDPs completed

People

% EOS Active Leadership and

L&D

% Attraction

% Progression

% Cross BU / Country Moves

Benefits

Measures

Illustrative – defining metrics in progress

ORA rating : resource level

allocation

% Retention

To deliver Complexity we need a balance

APM PQ or RPP gives

more extensive career support

than P2

APM PQ or RPP aligned with PMI as preferred personal

accreditation Project Professional

External Recognition

2015 – 2020Vision

PMECareer Path

Business Development

Corporate Accreditation

APM will help our customers

understand that we

continuously look to improve our PD offering

APM will help UKIN PD

support the EMEA 2015

strategy

APM aligned to DSC career / competency

levelseLearning

available via iLX

APM Corporate Accreditation –

1st Logistics provider to

accredit will be DSC UKIN

Project Management = the technical side of the change

ChangeManagement = the people side of the change

Looking forwards

Attracting Talent

Rounded skills

Blended Learning

Changing World of PM – Multi talented people

Short Planning Executing Closing

Long Planning Executing Closing

Health & fitnesstest

Knowing the distance

Starting block power preparation / release

Health & fitness test

Strength & conditioning training

Controlling & conserving energy

Replacing spent energy

Knowing the distance

Pacing yourself & supporting others

Endurance training

Celebrating success

Celebrating success

Knowing what is required

Building the right team and conditioning for rapid deployment

Undertaking activity & not stopping Celebrating success

Knowing what is required

Building the right team and conditioning for the journey

Planning theapproach & time

Deploying at a steady pace and supporting others

Recognising progress

Performing a health check

Undertaking activity

Celebrating success

Initiating

Initiating

Sprinting to the finish

Planning the approach & time

Performing a health check

What we are finding - The Project Person

• The ’Project Person’ is made up of a variety of attributes ‘technical’ and ‘people’ based. All of these attributes are needed to make a successful project person

• Use your instinct alongside Technical approaches. Softer side or the real project side?

• We are seeing the need for this in Every complex change we encounter……We need people to work closer on complex projects, not remotely

• Y Manager thinking and Z Manager world is just around the corner. We need to ensure we align our PM Strategy with the mindset of our people and the ever increasing complexity of projects

Issues Mgt

TECHNICAL

Gantt

Prince 2

APM

MS

Offi

ceTi

me

Mgt

Con

trol

Reports

Prioritization

PMO

SW

OT

PM101

Quality

Pro

activ

e

Tools

Skills

MoP

MS

P

Process

Decision

Making

Exp

erie

nce

Risk

PEOPLE

Familial

LeadingChange

Politics Tough Love

Situ

atio

nal

Lead

ersh

ip

ACTWIIFM

Con

side

rate

Em

path

etic

Em

otionalIntelligence

Friend

Life Skills

LeadershipM

aturity

Sta

keho

lder

Mgt

Res

ista

nce

to C

hang

eC

hang

e M

gt

The

Pro

ject

Per

son

2012 – 2020 Project Function is leading the way