New skills we have discussed• Contracting• Integrations, sometimes with campus services and

sometimes among cloud services• Configuration in new kind of system• Managing SLAs• Managing support for system not entirely under out

control• Security reviews and controls for systems not under our

control• Supporting clients using cloud services & Help desk to

help desk coordination• Hiring for different skills

IDC Whitepaper staffing areas of importance

• Management Functions• Project and program managers. • Business analysts• Application development and maintenance. ”• IT systems and operations• Network, telecom, security, and Web management• Help desk and end-user support

How do you see staffing changing?

Hiring changes?

How do you see your organization changing?

What kinds of staff are you looking for now?