new towards maturity research – 21st century learning for 21st century legal firms

21st century learning for 21st

century law firms

@lauraoverton

Sponsored by:

#bethebest13

@commelius

lauraoverton #bethebest13

Insert picture of Kevin plus Clifford chance logo

With Laura Overton, Managing Director And Kevin Bell, e-learning Manager

Discussing the findings of a new Towards Maturity Learning Benchmark Study with 22 global legal firms – 21st Century Learning for 21st Century Legal Firms


Agenda

Supporting 21st century legal firms

Benchmarking in the legal sector

Challenges to change

Case study with Clifford Chance

5 tips for delivering 21st century learning

Becoming a 21st Century legal l&D team


SUPPORTING 21ST CENTURY

LEGAL FIRMS








What words best

describe the

characteristics of

successful legal

firms?


What words best describe the

characteristics of successful legal firms?

Technology is underpinning change in today’s legal firms

77


Technology is also driving change in

today’s legal learning

1.Increase learning access and flexibility

2.Develop a better qualified workforce

3.Increase on the job productivity

4.Improve staff satisfaction to aid retention and motivation

5.Provide a faster response to changing business conditions

6.Increase the on-going sharing of good practice

7.Improve talent/performance management

8.Achieve greater consistency of learning

experience

9.Increase volume of

learning

100% of legal L&D want

technology to help them

85% are planning

to allocate additional budget to learning technologies

33% looking to

extend learning to customers


Learning Technology used in today’s legal

firms

81% LMS

67% mobile

90% e-content

71%live online learning

30% cloud

99


Socially Savvy Sector

93%Provide

access to

social media However fewer than 30% are using social

communities to support learning

1010


Legal

firms are

missing

their

targets

for

change

Fewer than 3 in 10 are reporting that they are developing a better qualified workforce or responding faster to changing business conditions. Only 1 in 5 report that they are increasing the sharing of good practice. So how do we get there faster?


BENCHMARKING IN THE

LEGAL SECTOR

The art of the possibleComparing legal firms with others in the 2013-14-Towards Maturity Benchmark Study www.towardsmaturity.org/2013benchmark








What can we expect from learning

innovation done well?

Adding value:

14% improvement in productivity

19% improvement in staff

engagement

9% improvement in attrition rates

Whilst improving efficiency:

12% reduction in time to

competency

22% reduction in learning delivery

time

17% reduction in cost

Very few legal firms can quantify the benefits they are achieving with learning technologies but over 1300 companies have been able to in the last 3 years- these are conservative averages reported from the 2013-14 Towards Maturity Benchmark Study


Top Learning Companies

TM Index

More ResultsProductivity

AgilityEfficiency


Working towards 21st century

learning provision

Strengths Weaknesses

Alignment

Work culture

Facilitating collaboration

Learning design

Empowering individuals

Demonstrating value

Using Towards Maturity Model to identify strengths and weaknesses within the legal sector


CHALLENGES TO CHANGE

@Commelius [email protected]








What challenges are

you currently facing

in learning and talent

development?


What are the challenges for the legal

sector?

61%

61%

57%

57%

54%

54%

46%0% 10% 20% 30% 40% 50% 60% 70% 80%

L&D staff lack knowledge about the potential useand implementation of technology

Reluctance by senior managers to use onlinematerials

Reluctance by line managers to encourage newways of learning

Learner ICT skills

Cost of set-up, development and maintenance

L&D staff lack instructional design skills

L&D staff lack the necessary technical skills tocreate content in-house


CASE STUDY FROM

CLIFFORD CHANCE








What are the challenges for ?

61%

61%

57%

57%

54%

54%

46%0% 10% 20% 30% 40% 50% 60% 70% 80%

L&D staff lack knowledge about the potential useand implementation of technology

Reluctance by senior managers to use onlinematerials

Reluctance by line managers to encourage newways of learning

Learner ICT skills

Cost of set-up, development and maintenance

L&D staff lack instructional design skills

L&D staff lack the necessary technical skills tocreate content in-house

• Technical – accessing media rich content around the globe

• Embedding learning in the workflow

• Time


Using video to capture and

share effective practices

Whilst most law firms have systems in place to capture legal knowhow, technical knowledge and ability are only part of a successful lawyer’s skill set. Up to now the tacit knowledge and experience has been lost or only shared in small groups.

Clifford Chance are now using video to capture and cascade that knowledge throughout the firm and is breaking new ground in the delivery of legal training.


Over 100 partners and senior lawyers were videoed. Along with practical tips and best practice, they captured both war stories and success stories.

The videos have reached over 6000 people in 24 countries and the programme has won an Excellence in Learning and development prize at the Law Society Excellence awards

• More details on page 16 of the 21st Century Learning for 21st century legal firms report


TOP TIPS FROM THE REPORT








Keep aligning to need

What does good look like?

And focus on that!


Communicate success

Eversheds: 4 simple questions to help demonstrate value

• How much of this learning will you use?

• How successful will you be as a result?

• How quickly will you use this?

• How is this helping you reach your potential?

• Find out more on Eversheds success p 20 of

the 21st Century Learning for 21st century

legal firms report


Creatively balance compliance and CPD

Don’t just apply technology to compliance training – top learning companies are creative in designinginduction, leadership and many other business critical skills.


Find new ways of learning to support

new ways of working

CloudGlobal

SocialMobile

Think…


How do you equip

your L&D team for

change?


Build the skills of your L&D team

Find out how Hogan Lovells are building skills to engage global staff with live online learning


CONCLUSIONS

Becoming a 21st century L&D team








21st century legal learning, is:

Accelerating

Global

Sharing

Time efficient

Embedded in workflow

Responsive Flexible`


Only 14% of organisations use

benchmarking as a performance improvement tool

NEXT STEPS

3232


Next Actions

Review your strategy www.towardsmaturity.org/mybenchmark

Download the report

www.commelius.com/legal-

industry-learning

Find more hints and tips at

www.commelius.com

http://www.towardsmaturity.org/mybenchmark

http://www.commelius.com/legal-industry-learning

http://www.commelius.com/

new towards maturity research – 21st century learning for 21st century legal firms

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