ARIFUL HAQUE

QATAR AIRWAYSDOHA, QATAR.Cell : - +974-55967252.Email: - ARIFBDS.1010@YAHOO.COM

Date of Birth 19 Dec 1984Nationality BangladeshMarital Status MarriedAvailability 30 Days’ Notice Period

Objective

o Highly motivated with a flexible approach in a time-sensitive environment to respond quickly to unanticipated high workloads, events and emergencies.

o To assertively and aggressively gain personal recognition, status, prestige, and worth by augmenting through professional development and inspire/execute success for self and the team.

Experience

Key Responsibilities:Core responsibilities and duties are:

Maintain day-to-day operations and ensure that there is continual communication and liaison with the airport service providers.

Supervise the Information Desk Agent to ensure they continuously provides 5 star services to all the passengers and adhere to safety policy and security standards

Ensure good communication systems are in place to work in coordination with the Maintenance department and other member of the Operations team.

Enduring highest standard Maintain at all areas. Implement Hygiene & Safety guidelines and instructions and ensure they are

followed. Obtain and supervise the appropriate use of equipment and facilities for objective

purposes. Investigate complaints regarding customer services and facilities and take

corrective actions. Receive and validate the contractors shift reports in respect to their activities,

manpower and materials. Critically examine all areas of the Airport to ensure that the highest standard of

presentation is achieved at all times. Manage the team of Standards agents to ensure that all facilities fixtures and

fittings are examined closely to ensure serviceability and 5 star presentations. Coordinating with other department to attain the service standards.

Document controlling. Organizing and filling the necessary documents. Handling all daily activities of the department. Updating all post related stationary. Provide direction and training to employees as needed to accomplish service goals. To communicate with other supervisors for proper handover.

Work Experience

Site : Sheraton Dhaka Hotel, DhakaPeriod : 22 Jan 2007 to 20 Jan 2008.Designation : Room Attendant.

Site : Dhaka Hospital, Dhaka.Period : 01 Feb 2008 to 02 June 2009.Designation : Cleaning Supervisor.

Site : Dubai Metro Serco Group Company (UAE).Period : 02 Aug 2009 to 25 Oct 2011.Designation : HK Team Leader.

Site : Abu Dhabi National Hotel (UAE).Period : 21 Nov 2011 to 10 Oct 2014.Designation : HK Supervisor.

Site : QATAR AIRWAYS – HIA (Qatar).Period : 16 Dec 2014 to Present.Designation : Terminal Standard Supervisor.

Job Profile

a. Self-correspondence.b. Good analytical skills with self motivation.c. Interacting with all departments as well as the staffsd. Interesting to take responsibilities and doing additional task.e. Interesting to learn new things, active and understands quickly.f. Honest and sincere in dealing with the customers and our colleagues.g. Happy and satisfied with doing the job 100%.h. Planning, organizing, delectating, receiving and giving feedback.i. Self-hospitality Maintaining.j. Strong organizational skills, detail oriented, and the ability to handle multiple

priorities.

Professional Training

- Computer MS-Excel, PowerPoint, Word & Outlook.- Embracing team Diversity Training.- Basic Aviation Rules and Regulations Training.- Costumer Care / Hospitality training.- Hygiene Related Training.- Machines Operator Training (Inter care and seven star).- Chemical Training (Arpal Gulf, Admiral and Johnson Diversey).

Education

S.S.C – Secondary School Certificate.

H.S.C – Higher Secondary Certificate.

Professional Skills

Excellent coordination and communication skillsTeam player and team motivation skillsPeople attractive skillsAdaptive and ability to work under pressureEfficient multi-tasking skillsGood negotiation skillsPursuance of excellenceSmile, Greet, & Guide

Passport Details

Passport No : BB0229256Pass port Expirer Date : 20 MAY 2019Place of Issue : Abu Dhabi (UAE).Visa Status : Employment

Career Aspirations

a. Develop career internationallyb. Hold a management position & participate in decision making strategies

Professional Certificate

Specific Skills

Safety Management System Certificate.

Aviation Security Awareness Certificate.

One world Introduction RFL Certificate.

Handling Bomb Threat Calls Certificate.

Basic Safety Induction Certificate.

Airport Emergency Plan Orientation Program Basic Certificate.

Embracing team Diversity Certificate.

PPP Project Abu Dhabi Education Council Course.

Dubai Metro Appreciation Certificate.

ADNH Employment Certificate.

Languages English Hindi Urdu Arabic(Basic) Bangla

• A good standard of spoken and written English language skills. • Demonstrates a focus on customer service and satisfaction. • Strong interpersonal and communication skills. • Ability to work as a member of a team. • The initiative to work independently. • A good standard of IT literacy. • Strong administrative skills.

Yours Sincerely ARIFUL HAQUE