newsletter (civic design) - arcare … · office hours during christmas 24th dec -hristmas eve...
TRANSCRIPT
Office hours during Christmas
24th Dec - Christmas Eve (close 2pm)
25th Dec - Christmas Day (PH-closed)
26th Dec - Boxing Day (PH-closed)
31st Dec - New Year’s Eve (close 2pm) 1st January - New Year’s Day (PH
closed)
For any urgent changes or service requests dur-ing office closure please ring our after-hours service.
Carols by candlelight:
INSIDE THIS ISSUE
Christmas Office hours
Carols
Aged Care Standard
Cultural Diversity
NDIS
Extreme Heat
Thunderstorm asth-ma
Notify us if you plan to be away for Christmas on
1300 726 291
How your Care Consultant or Team Leader can assist you
(chat to them as soon as possible to arrange):
transport over the festive season to catch up
with family and friends, or to attend an event
companionship during the festive season
assistance to decorate Christmas tree, post
Christmas cards, buy gifts, or bake some treats
1300 726 291
Varsity Lakes
Waterfront
Sat 14 Dec
4 - 8pm Varsity Promenade
Gold Coast
Twin Waters Resort
Sun 15
Dec
5 –
8pm
Wandiny Room,
Novotel Resort,
Sunshine
City of
Melton
Sat 7 Dec 6.30-
9.30
pm
Hannah Watts Park,
Melton
Bayside City
Council
Tue 10
Dec
7.30-
9.30
Dendy Park,
Brighton East
Newsletter December 2019
Caption describing picture or graphic
Symptoms of
Thunderstorm
asthma:
• Wheezing, per-
sistent coughing,
chest tightness or
shortness of
breath
• You will wake at
night with these
symptoms
• You will need to
use your asthma
reliever within
three hours of
the thunder-
storm occurring
First Aid for
asthma:
Sit upright
Take 4 puffs of
blue/grey inhaler
Wait for 4
minutes, if una-
ble to breathe
normally, have 4
more puffs
If still unable to
breathe normal-
ly, call an ambu-
lance (dial 000)
THUNDER STORM ASTHMA
Always use your preventer medication as much as the
doctor advised. Even if you do not normally use a pre-
venter all year, you should use it every day during Sep-
tember to December if you are going to be in an area
where there is dry grass pollen.:
• Always carry your reliever inhaler (blue puffer)
• Listen to weather forecasts / pollen counts during
spring and early summer, and if a storm is coming.
• Make sure your written asthma action plan is up to
date and includes thunderstorm advice - talk to your
doctor
• Avoid being outdoors just before and during thunder-
storms, especially in wind gusts before the rain. Get in-
side a building or car with the windows shut and the air
conditioner switched to recirculate / recycle.
If you develop asthma symptoms, follow your asthma
action plan.
Some grass type pollens in the air cause thun-
derstorm asthma in spring or summer when it is
hot, dry, windy and stormy.
People with asthma and/or hay fever need extra
protection between September and January.
This means using preventer medicine every day
and always having a reliever inhaler (blue /grey
puffer e.g. Ventolin, Asmol or Airomir) ready, if
experiencing wheezing or coughing.
Protect yourself during grass pollen season.
Even if you don't think you have asthma or hay
fever check with your doctor to get the best asth-
What you can do:
If the Government has declared Code Red in your area, Arcare Home Care will have to withdraw services
to protect our staff until the code is lifted
While summer brings us warmth and bloom, prolonged exposure
to excessive heat in summer months can be dangerous so it is
time to take note of extremely hot days and heatwaves. We are all
more at risk during high temperatures which can cause weak-
ness, headache, muscle cramps, dizziness, nausea/vomiting con-
fusion and fainting.
To protect yourself from the heat:
• Drink plenty of cool water, clear juices and other liquids that
don’t contain alcohol or caffeine
• Stay away from direct sun exposure as much as possible
• Apply the sunscreen lotion liberally to all exposed skin
• Stay indoors and if possible in air-conditioning, consider can-
celling or postponing outings
• Dress appropriately - try wearing loose, light coloured clothes
• Keep cool, use wet towels, put your feet in cool water and take
cool showers, bath or sponge bath when you are feeling warm
• Keep in touch with family / friends
• Pay attention to weather reports
EXTREME HEAT OR HEATWAVE
3
Fire Danger rating
relates to weather, temperature, fuel load and
dryness, wind speed and direction.
Listen to broadcast on ABC National radio, TV,
Internet, or call
Vic Emergency Hotline
1800 226 226
Qland—1800 173 349
According to the 2016 ABS census, nearly half of Australians
had either been born overseas or had one or both parents
born overseas. It highlights the need to remember that
each person is unique, and their individual requirements
need to be considered when planning service and support.
At Arcare Home Care we endeavour to take this into consid-
eration in our policies and practice. We aim to sensitively
listen and understand each client and participant and re-
spect their dignity.
If English is not a client’s preferred language, we try to en-
gage interpreters when needed, and use resources in differ-
ent languages from the Centre of Cultural Diversity website.
Please feel free to ask for any information. We are fortunate
that many of our team are bilingual and bicultural.
For an interpreter phone 13 14 50
Aged Care Quality Standards 2019
Standard 4—Services and support for daily living
CULTURAL DIVERSITY
WE WOULD LIKE TO HEAR FROM YOU
How can we
support you better
in a culturally sen-
sitive manner?
Do you have suffi-
cient information
and resources in
your language of
preference?
Use your Feedback
brochure or call us
to let us know….
4
Arcare Home Care provides safe and effective services and sup-
ports for daily living that optimise the clients independence,
health well being and quality of life. Each client is supported
to receive:
• Safe and effective services and supports that meet the cli-
ents needs, goals and preferences, to optimise their inde-
pendence, health, well being and quality of life, emotional,
spiritual and psychological well being
• Exercise choice to doing things of interest to them
• Timely and appropriate communication, referrals and re-
For confidential
discussion with
your Arcare Home
Care Team Leader
contact us on
1300 726 291
5
• Protect your rights
• Help you receive good quality
services
• Keep NDIS participants safe
• Find ways to improve our pro-
cesses
• Listen to you in order to make services and sup-
ports better for you and other people
• Be here for you if you have any queries,
concerns or feedback
Arcare Home Care wants to:
NDIS Support Coordination
from January 2020.
We will offer to meet your
goals.
AHC Support coordinators will sup-
port you and your family to choose
how you want your services pro-
vided, including:
• Inform you of options
• Let you exercise full choice and
control
• Explore opportunities according to
your interest with you
PLEASE PLACE STAMP HERE
Arcare Home Care team wish you & your loved
ones a safe, merry Christmas & a Happy 2020
Arcare Home Care provides services 24 hours a day, 7 days a week, with on-call outside normal business hours (8am - 5pm). Some of our staff will also be taking leave during the holiday period. The after hours service is for any concerns that cannot wait until the next business day, such as unplanned changes to your planned services, e.g. to cancel a service last minute due to a hospital admission.
If it is a medical emergency call 000