http://www.bt.com/learningsolutions

Integrating cloud based learning solutions

BT Learning Solutions

http://www.bt.com/learningsolutions

Next generation workforce

•Flexible

•“Social”

•Visual

•Shallow

•Connected but not by email or telephone

http://www.bt.com/learningsolutions

we live in Interesting times

• New ways

• of Working

• of Networking

• of Collaborating

• of Learning

• of using Technology

• of Managing

Exponential

14 % of FORTUNE 500 companies from 1959 still existed in

2011

14 % of FORTUNE 500 companies from 1959 still existed in

2011

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What happens in practice

• We are facing costs cut

• Staff needs to be empowered

• And, its going to happen anyway

But…

Technology led approach

Paying lip service to culture change

Failure to get beyond pilot(s) and gain scale

Failure to maintain

momentum

Failure to capitalise on the

gains

…mean that very few organisations make the most of the opportunity.

http://www.bt.com/learningsolutions

Learning evolved from a formal, classroom-based to an informal, collaborative model

Source: Adapted from original model defined by Jane Hart and later extended by Jay Cross

Stage 1

Classroom learning

Stage 2

e-Learning

Stage 3

Blended learning

Stage 4

Social learning

Stage 5

Collaborative learning

Trainers in a classroom using presentation and printed content

Online courses to support independent anytime, anywhere

learning

Combination of classroom and online

courses

User-generated content and other

social media

Learn from colleagues and subject matter

experts

Top-down, traditional or formal learning “Pushed” by the organisation

Bottom-up, informal learningOn-demand, just-in-time learning “pulled” by learner

• Role of Learning & Development organisations is evolving from top-down control to facilitation of collaborative learning.

• BT Learning Solutions can support organisations in this journey through both technology and change management.

http://www.bt.com/learningsolutions

L&D challenge

Do you manage or facilitate?

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New ways of learning

• Focus on outcome

•Align organisational objectives

•Moment of need

–Performance support

• 10-20-70

•Reflection

•How do you generate content?

http://www.bt.com/learningsolutions

Output based learning

• Rapid change

• Not important how they learn

• Point in the right direction (pre-test)

• and measure (test)

http://www.bt.com/learningsolutions

The interesting stuff happens if we align learning with performance and talent – underpinned by social collaboration capabilities

• A unified people profile connects learning with other people processes such as Performance and Talent Management.

• Informal learning and social collaboration capabilities through communities and tools such as wikis that support discussions and networking.

Saba enterprise

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One view

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Goals are connected

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Performance support

Learning is a continuous process that always occurs

best in context

Learning is a continuous process that always occurs

best in context

http://www.bt.com/learningsolutions

How do we learn

• Education

• Exposure

• Experience

• 90% need reflection

https://www.702010forum.com/

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MIRROR, reflective learning @ work

• © MIRROR Project - Co-Funded by EU IST FP7

Individual

Team

Organisation

www.mirror-project.eu

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Interactive model

http://docs.mirror-demo.eu/irg-preview/

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Some examples of reflective learning

• Integrated app approach

• Call centre

– Coaching

– Continuous improvement

• Hospital

– Challenging conversations

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L&D challenge

You need to manage AND facilitate?

http://www.bt.com/learningsolutions

It is still about people and your business

Start with a business rational

Define the transformation

Define and manage the benefits

Cloud

Integration with other systems

Security & privacy

Update strategy

Integrating cloud based learning solutions

http://www.bt.com/learningsolutions

Security

Bringing out the best in people

BT Learning Solutions

Hans.dirkzwager@bt.com