Pänui Piripi 2003

Nga Kaupapa Nga Korero a Te Tumuaki MIHI He honore, he kororia ki te Atua. He maunga rongo ki runga i te whenua. He whakaaro pai ki ngā tāngata katoa. Pai mārire! Ki ngā mate o te tau, o te mārama, o te wiki, o tahi rā, haere, haere, haere atu rā. Tihei mauri ora! E ngā mana, e ngā reo, e ngā kārangatanga maha, he mihi hohonu tēnei ki a koutou katoa.

David Kukutai Jones

PROFILE Ko Karioi me Pīrongia ngā maunga. Ko Whaingaroa me Waipa ngā wai nui. Ko Ngāti Mahanga te iwi, ko Tuheitia te tangata. Ko töku ingoa ko David Kukutai Jones. I work for at the Alexander Turnbull Library in Te Puna Mātauranga o Aotearoa – National Library of New Zealand in Wellington. Since 2000 I have been helping the library in taking care of its Māori collections and its visitors. I am one of the curators working for the Lesbian and Gay Archives of New Zealand (LAGANZ) and am chair of a Tainui taurahere röpü in Wellington called Waikato Ki Roto o Poneke (WKRP). SPECIAL THANKS TRW would like to acknowledge and thank LIANZA, Te Puni Kökiri, the National Library, all the other supporting organisations for all the support they’ve given over the 2002-2003 year as well as our own whänau who have helped carry TRW kaupapa. Ka nui.

HUI-Ā-TAU 2003

Ko Maungakiekie te maunga, ko Waitematā te moana. Ko Ngāti Whātua ki Ōrākei te iwi, ko Tumutumu Whenua te tangata. From Wednesday 2 to Saturday 5 April 2003, TRW had the honour of holding their Hui-ā-tau at Takaparawha, Ōrākei in Tamaki Makaurau (Bastion Point, Ōrākei, Auckland). The hui was hosted by Ngäti Whätua and some of who are local librarians in the region. On the whole the hui was a great success, situated in a beautiful venue, filled with workshops and discussion groups galore which informed us of who we were as Mäori, what library developments were occurring locally, nationally and internationally and we were informed about the emerging role of hapü and tino rangatiratanga. The hui-ä-tau was also carried with great comfort and ease by Bernard Makoare. Nga Kaiwhakahau would like to thank Bernard and Ngäti Whätua for hosting our hui-ä-tau. Meinga hoki tö koutou tiaki mai i a mätou! We’d also like to thank the whänau in Invercargill who have offered to host the hui-ä-tau for 2004. NGĀ KAIWHAKAHAU The hui-ä-tau was also the forum for our annual general meeting where Hinureina tabled her President’s report and where new members were elected to the executive (Ngä Kaiwhakahau). The Kaiwhakahau are now Mereana Coleman (secretary), Glenn Taitoko (treasurer). Hinureina Mangan (mentor), Jenny Barnett, Donald Gregory, Ruth Ivey, Whina Te Whiu, Marlene Davis, Sonja Peters and myself as new Tumuaki.

Te Röpü Whakahau Pänui – Höngongoi 2002

Nä te Kaiwhakatika Tuhinga Kia ora koutou katoa. I would like to welcome the new members of Nga Kaiwhakahau and thank those out going members for all the great work and effort they put in as executive members. Wasn’t the hui great, like others I’ve spoken to who attended, and echoing David’s korero, I have to say the organizing committee and our Ngati Whatua hosts did a brilliant job. The weather and the venue were superb. For those unable to be present our annual conference, was held in Auckland at Orakei. Marae. It was great to see the commitment that some libraries have shown the professional development of their Maori staff, which is demonstrated by the number of Maori staff able to attend the Hui a Tau. Thanks to Anahera and the Organising komiti our Hui a Tau. As Hinureina said “E mihi ana ki a koutou i whakahaerehia nei i ta tätou hui a tau tino tümeke. Thanks to you all for a very successful hui a tau, well organised and planned, congratulations. Ngä mihi nui.” The hui provided an opportunity to consider a series of the key issues identified as important to the development of the ropu. These were developing our regions, the need for a membership drive and the need to reincorporate. Nä Donald Gregory Pitopito Pakipaki

New Members

Te Röpü Whakahau would like to welcome New Personal New Institutional Nga Kaiwhakahau wish. New President for Te Ropu Whakahau Congratulations David Kukutai Jones who was elected Te Tumuaki of Te Ropu Whakahau (TRW) at our Hui a Tau. Contact details for all current Kaiwhakahau are listed in the section Executive Matters. In a recent National Library’s staff newsletter David said "I see my role as helping to maintain and further develop the aims of TRW to support Maori labour in libraries, to

advocate for better management of Maori information and taonga and to advocate for better services for Maori clients,". David also noted that TRW wanted to move from being a 'reactive' forum, to a 'proactive' one. "It's about repositioning and giving ourselves the capacity to plan for the future."

People on the Move

Nga Kaiwhakahau wish to acknowledge the commitment shown by Hinureina Mangan to the ropu. She has stepped down as Tumuaki but has agreed to continue to serve on Nga Kaiwhakahau as a mentor. We echo the words of Lisa Tocker in the April issue of Library life “Hinureina has provided strong leadership for TRW ….[She acknowledged Hinureina’s] “strength, her smile, her frank and open nature” aspects of her personality and style that have contributed to the success of her dual roles of Tumuaki and LIANZA Councilor Nga Kaiwhakahau would like to acknowledge and thank Ann Rewiti for her commitment and work for the ropu during her time as a member of the executive. We would also like to congratulate her on being the first recipient of Te Ropu Whakahau’s Robyn Hakopa Award. Congratulations Robert Sullivan. His book "Weaving Earth and Sky: Myths and Legends of Aotearoa" won the non-fiction category and overall Book of the Year award at the New Zealand Post Children's Book Awards. With sadness also say farewell to Robert. He has been actively involved with Te Ropu Whakahau over the years and is currently Te Kaiwhakahaere Maori - Library Manager, Maori Services at The University of Auckland Library. He is leaving to teach creative writing at the University of Hawaii, at its Manoa campus in Honolulu. Nga Kaiwhakahau wish him the very best Congratulation to Alice Heather who wed Huata Kingi-Waiaua on Easter Sunday Things of note in the Year To Date The University of Auckland Library has made the Maori Land Legislation Database available through their website. It was originally compiled and collated by Dr David V Williams, Heather Bassett and Rachel Steel for the Crown Forestry Rental Trust and Maori claimant groups.

Te Ropu Whakahau Panui March 2003 2

The database provides a summary of all New Zealand legislation from 1840 to 1995 (including private and local Acts) which has explicitly dealt with Maori people and Maori land. It also gives brief notes on the historical context and the impact of each Act cited, with references to other Government publications and law cases. Researchers in the areas of Maori history, Maori land and Maori law will find this resource of great use. There are more than 2000 references to New Zealand legislation contained in the database. You can find the database on the Internet via the University Library's LEARN pages http://www.lbr.auckland.ac.nz/databases/learn_ http://www.lbr.auckland.ac.nz/dbtw-wpd/mll/basic.htm Delayed National Library Of New Zealand (Te Puna Matauranga O Aotearoa) Bill Is Passed Recently Penny Carnaby announced that The National Library Bill was successfully through its 3rd reading. It should be enacted when it is signed by the Governor-General on Monday 5 May. In her email Penny said “It is a significant piece of legislation not just for the National Library of New Zealand Te Puna Matauranga o Aotearoa, but for the whole library and information community in New Zealand.” She also acknowledged the role of Te Roopu Whakahau in the process. The Explanatory Note prefacing the Bill notes that it replaces the present National Library Act 1965 and provides for new policy in 4 key areas as follows: (a)clarifying the relationship between the National Library and the Alexander Turnbull Library; and (b)addressing Maori interests in the National Library; and (c)extending the scope of legal deposit; and (d)clarifying the status of oral history under the Official Information Act 1982. The Bill provides for new policy that first clarifies the relationship between the National Library and the Alexander Turnbull Library. The current Act does not include a statutory purpose for the Alexander Turnbull Library, which had now been rectified. The new Bill also states that the Crown will continue to own the Alexander Turnbull Library’s collections in

perpetuity. The second policy addresses Maori interests, and requires that anyone exercising powers and functions under the Act be required to protect the collections as documentary heritage and as taonga. The Library’s Maori name is also specifically included, and the Bill refers to matauranga Maori alongside references to knowledge and information.” The new Bill will also extend the scope of legal deposit provisions to take into account electronic publications. Clause 30A of the current Act is limited to books. The Bill expands the range of documents that will be subject to legal deposit to cover any publicly available document used to store or convey information whatever the medium. The overall approach to the collection of electronic materials will differ from that for books, with the Library aiming for a selective approach and one that will be developed following consultation with electronic publishers. The fourth area of change proposed in the Bill addresses a conflict in the Official Information Act 1982 (OIA) in relation to oral histories provided to, or commissioned by the National Library.1 Nga Riwai Maori — Maori Potatoes Graham Harris and Poai Pakeha Niha

Winners will be announced at an Awards ceremony during the Maori Writers Festival to be held in Wellington in the last week of September 2003. Many finalists will have their entries published by Huia Publishers. For more information check out http://www.etuhi.co.nz Membership We would encourage you to invite your institution or other Maori you know who may have been members or are new to your library or institution to join Te Ropu Whakahau. For all of you who have not rejoined, it’s not too late to do so. In fact we make it easy. Go to the webpage (http://www.trw.org.nz), 1 NZ Parliament set to pass library Bill is an interesting articles on the topic Australian Library news April 10, 2003 Issue 79

Te Ropu Whakahau Panui March 2003 3

download the membership form attach your cheque and post it in. Please make membership fees payable to Te Röpü Whakahau, and post to: Attention: The Treasurer Te Röpü Whakahau PO Box 5409 Lambton Quay WELLINGTON Receipts will be sent for all subscriptions received for the 2003/2004 financial year, and invoices will be sent on request. Subscriptions as adopted at the last Hui a Tau are: New members: 20.00 Personal members: 50.00 Associate members: 50.00 Institutional: 100.00 Please contact Glenn if your contact details have changed Key Events in 2003 Te Röpü Whakahau Hui a Tau 2003

Final Farewell after the Hui a Tau 2003 at Orakei Marae

Ko Maungakiekie te maunga Ko Waitemata te moana

Ko Ngati Whatua ki Orakei te iwi Ko Tumutumu Whenua te tangata

The annual hui-a-tau of Te Ropu Whakahau was held in Tamaki Makaurau (Auckland) between Wednesday 2 to Saturday 5 April 2003. It was hosted by Ngat Whatua and held at Orakei Marae. Orakei is located on Takaparawha or Bastion Point. The focus of the hui was "He Mäori ahau!" Honouring the past, understanding the present, strengthening our identity as Mäori for the future. Through the theme, 'He Maori Ahau', we were reminded of where our Maori identity lay, and how strengthening our iwi or hapu identity would improve our knowledge of our organisation's collections and our ability to interact with Maori clients - especially those clients whose research centered on iwi and hapu. We had an opportunity to learn about raranga (flax weaving), taonga puoro (Maori musical instruments), kapa haka and mau rakau (Maori martial arts).

Members are invited to submit items and articles for inclusion in the next issue of the Panui.

Participants were informed that the improvement of the state of the Maori people in New Zealand is possible through the strengthening of iwi and hapu, where tribal members participate more in the affairs which affect them, and where they develop confidence and self esteem though knowledge of their own culture. We were taught that as librarians we could contribute and help tribal members access knowledge about their own iwi or hapu.2

2 (drawn principally from David’s article in a recent issue of The National Library of New Zealand newletter

Te Ropu Whakahau Panui March 2003 4

Highlights: Taonga presented to Ropu Bernard Makoare presented Nga Mata Ariari (eyes of clarity) a whale bone Heitiki to our new Tumuaki David Kukutai Jones on behalf o Ngati Whatua ki Orakei at the completion of his session of Arts & Culture. The ropu congratulates recent graduates On the final night of the hui, we held our graduation dinner. This is the time when we celebrate the success of recent Maori graduates enrolled at any of the three library schools. Nga kaiwhakahau presented all graudants with 1 years complementary membership of Te Ropu Whakahau and a gift voucher. Our members graduating where: Ruth Ivey Dena Jacobs Eddie Neha Rewi Nankivell Siosi Tofi Lisa Tocker current LIANZA President joined us during this occassion. The inaugeration of a new award At the hui the Robin Allen Hakopa Award was presented for the first time. The award was given to Te Ropu Whakahau by Auckland City Libraries - Tamaki Pataka Korero in memory of Robin Hakopa, during our Hui a Tau in Wellington, 14 & 15 Huitanguru 2001. This taonga represents the importance of Reo and Tikanga to Maori cultural identity. It epitomises Robin's personal contribution and commitment to librarianship. It is both a token of recognition and a symbol of incentive to constantly strive to support, promote and strengthen Te Reo and Tikanga Maori, our unique Maori cultural heritage. The first recipient of the Robin Allen Hakopa Award was Ann Rewiti. Ann is a Librarian at Wellington City Libraries and has been an active member of Te Ropu Whakahau for some time. She was nominated because she has consistently shown initiative, creativity, dedication in the promotion of Te Reo and Tikanga Maori within libraries and Te Ropu Whakahau. Session Highlights: A brief history of TRW and introduction to Ngä Kaiwhakahau and their role was presented by Hinureina Mangan. It outlined some of the key events in the 10 year history of the ropu.

Regional Workshop. We discussed possible models for ways to establish effective regional networks that will provide support to members and assist Nga Kaiwhakahau in the formation and provision of policy and activities that reflect and meet the needs of our members. This issue was passed to Nga Kaiwhakahu to develop Mäori Subject Headings The Mäori Subject Headings (MSH) are an issue of significance to New Zealand libraries, and are being developed by Te Röpü Whakahau and LIANZA . For information on the MSH view our website at http://www.trw.org.nz/Publications/maori-subject-headings.asp. The Mäori Subject Headings Project was raised and will be progressed in association with LIANZA. Penny Carnaby joined us after our powhiri, where she spoke about her role and the support given to her by the ropu. She also stated a commitment to the Maori Subject Headings Project, which had stalled as it had lacked this level of support. AGM Two regions vie for the 2004 Hui A Tau. One of the more unusual event during the hui was that we had an offer from two regions to host our next hui. Members from the Waikato made a strong case that Maketu be the next venue. However a counter offer was made by Marlyne Davis from Te Wai Ponamu, who extended an offer to hold the hui in Invercargill After Marlyen’s offer was made, Hinureina reminded the ropu the 1999 Hui A Tau scheduled for Kaikoura had been moved to Wellington on the death of Marion Woods (she had been organising the hui.) Having been reminded of this point there was consensus among the members present that Te Waipounamu should be allowed to honour the original offer made by Marion and whose desire had been to hold the hui in the South Island. A unanimous decision was confirmed when the Waikato members graciously withdrew their offer and conceded the right to hold the 2004 hui a tau to Te Waipounamu. A new Nga Kaiwhakahu Committee was elected; contact details are provided in the section Executive Matters Intellectual Property Open Forum Alice Heather facilitated the forum. Issues such as the personal and collective right of Maori to control and benefit from the filmed record of their events and history were raised. The discussion highlighted the need for Te

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Ropu Whakahau to develop clear policy on the broader issue of cultural/intellectual property. It noted the need to balance iwi/hapu sensitivities and an institutions desire to acquire and make available recorded material. The clear policy adopted by Ngai Tahu may be a useful model. At its heart is the view that Iwi/Hapu/Whanau must be contacted and their approval given when the cultural practices and heritage of their members are being recorded or this material is being reused. This appears to be done on a case by case basis. There was general agreement that Te Ropu Whakahau needs to define a clear set of policy. Arts & Culture Bernard Makoare spoke to his paper He Maori Ahau. This was a discussion of the place of art in Maori culture and the development of a Ngati Whatua Cultural Centre. Bernard noted how artistic style helps define Iwi and Hapu. They highlight similarities and differences and are our connection with the past. He stressed the way that art pervades Maori culture, it includes oratory, weaving, carving and tattoo, and how a strong sense of cultural identity helps artistic creativity. Professional Development Scholarships and Library Courses Glenn Taitoko outlined the range of Professional Development Scholarships and Library Courses available to students; this is included as an appendix Three sessions on regional and local Iwi history The first introductory session was held in the meeting house. The other sessions consisted of two walks. One around Takaparawha and the other up Maungakiekie (One Tree Hill). Two sites with particular significance to Ngati Whatua. These provided a Ngati Whatua perspective on the history of the region and were opportunities to put the history of the area into context and to get a feel for the land. Ngarimu Blair led both of the walks Körero Nehera / Körero o Te whare In the first session, taken by Grant Hawke, we were told of the settling of the region, this focused on the arrival and settlement of Ngati Whatua in and around Takapurawha. He also discussed the history of European settlement, which was actively encouraged by Ngati Whatua. But which was a story about the loss of land through sales and compulsory Government acquisition. He talked about the impact when Ngati Whatua were shifted from

their homes at Okahu Bay, Auckland, to state houses on Bastion Point in 1950, when the land on the flat at Okahu Bay had been acquired by the Government. He discussed the establishment Orakei Marae, when a Trust Board was formed in 1959 with the object of providing a marae so that the Ngati Whatua could re-establish their tribal life and customs, he noted that the marae was problematic as control of this Marae was not originally held by Ngati Whatua. He also noted the fire during the Auckland Commonwealth Games, which destroyed much of the interior decoration of the Meeting House, Tumutumuwhenua Hikoi ki Takaparawha Held on Wednesday and lead by Ngarimu Blair. The walk highlighted the points made by Grant Hawke in his talk in the meetinghouse the night before. It noted feature like the bastions and the Savage Monument. Takaparawha or Bastion Point is well known. It was the site one of the most significant Maori land protests. In January 1977 members of Ngati Whatua took direct action to stop the subdivision of their ancestral lands. “They occupied Bastion Point for 506 days, refusing to leave their ancestral lands." Haere tätou ki Maungakiekie Held on Friday and lead by Ngarimu Blair. This featured a walk up the Maungakiekie and highlighted the key land marks in the region, which are clearly seen from the top of Maungakiekie. Ngarimu noted the significance of the volcanic outcrops and the geographical and social history of the region. Outcomes: For the ropu:

Next Hui a Tau Invercargill. An offer by Marlyne Davis to host the 2004 Hui a Tau was made and accepted. A commitment to the continued development of the service we offer members A commitment to developing our regional network A commitment to developing our membership base The election to Nga Kaiwhakahau that covers the entire country

(Attached are the current list of Nga Kaiwhakahu members for 2003-2004 and a paper presented by Glenn)

Professional Development: study in Library & Information Science

including a section on sources for financial assistance to study

Te Ropu Whakahau Panui March 2003 6

This following information is provided to encourage members of Te Rōpū Whakahau to undertake study in library and information science with an aim to gain or increase professional qualification. It will assist in identifying a course of study that meets your specific needs. This information was current at the time of compiling. However, you should always enquire with the education provider to confirm you have the latest information and are aware of any changes to the course that have or are expected to occur. Part 1 lists all library & information study currently available from NZ tertiary institutions. Part 2 lists sources of funding / scholarships / awards etc. that may be applicable to you for financial assistance towards study. Note: All courses for Library & Information study are listed on the Kiwi Careers website: http://www.careers.co.nz/lists/courses/subject/s11b01.htm Part 1 Courses available Te Wānanga o Raukawa http://www.twor.ac.nz/index.html Currently the Wānanga at Otaki offers the following two courses in Library & Information study. Diploma of Māori & Information Management (DipMIM) In this course you will be introduced to the skills needed to access, store, design, implement, preserve and manage information and systems. Mätauranga Mäori is the foundation that shapes the framework for Information Management. It provides the students with another approach to Information Management, which is based on tikanga Mäori, enabling the students to examine the information management systems used within traditional & contemporary Mäori Society. The Diploma Mäori & Information Management (DipMIM).is the 1st year of the Bachelors degree. It is for those wishing to obtain the very basic skills in Information Management. As a commitment to te reo Mäori, the Diploma will have a 40% reo content. http://www.twor.ac.nz/ngaako/infoman/dipmim.html

Bachelor in Mäori and Information Management, (BMIM). An extension of the DipMIM, the BMIM is a three year degree. As a commitment to te reo Mäori, 1st year will have 40% reo content, 2nd year 70% reo content, 3rd year will be taught in te reo Mäori. http://www.twor.ac.nz/ngaako/infoman/bmim.html For further information, speak to one of the past students, Hinureina and / or visit the web pages above. Open Polytechnic of NZ www.openpolytechnic.ac.nz The School of Information Science & Humanities at the Open Polytechnic of NZ offers the following Library courses: OP5205 Diploma in Information & Library Studies (Level 5) If you are already working in a library or information profession, or would like to, here's a first-level qualification that's a stepping-stone to the Information and Library Studies major. http://www.openpolytechnic.ac.nz/programmesandcourses/programmetypes/certificates/op5205.html OP6208 Diploma in Information & Library Studies (Level 6) This study programme is open to those who already possess the NZLS Certificate or hold a Level 5 Diploma. http://www.openpolytechnic.ac.nz/programmesandcourses/programmetypes/diplomas/op6208.html OP7010 BAppSci Information & Library Studies Major A graduate of the Bachelor of Applied Science majoring in Information & Library Studies will be highly information literate and adept at problem solving - attributes which are essential for the successful provision of information services in today's information-rich world. http://www.openpolytechnic.ac.nz/programmesandcourses/programmetypes/undergraduatedegrees/op7010library.html OP7020 BA Information & Library Studies Major The BA Information & Library Studies major combines major and elective courses that are specifically focused on the New Zealand library and information environment, leading

Te Ropu Whakahau Panui March 2003 7

students through a broad range of subject areas, with opportunities for specialisation in topics of the student's choice. http://www.openpolytechnic.ac.nz/programmesandcourses/programmetypes/undergraduatedegrees/op7020library.html OP7020 BA Humanities and Information & Library Studies Double Major The Humanities and Information & Library Studies double major offers a qualification that has strong vocational application. It also offers a breadth of knowledge and understanding of a range of cultural and social issues and contexts. http://www.openpolytechnic.ac.nz/programmesandcourses/programmetypes/undergraduatedegrees/op7020hils.html For further information speak to past or current students and / or visit the web pages above. Victoria University http://www.scim.vuw.ac.nz/about.htm The School of Information Management, Victoria University of Wellington offers the following study: Master of Library and Information Studies (MLIS) This is the basic postgraduate qualification required in professional library and information management positions in New Zealand. The objectives of the MLIS are: To give each student knowledge of the principles and techniques required of an information professional oriented to one or all types of library or information centre, system or service, including library, media, archival, and records management, and other related disciplines. To give students an awareness and understanding of the total context in which information professionals operate (especially in New Zealand). To give students the knowledge and attitudes necessary to work as information professionals in a bicultural partnership environment. To give students an understanding of the theories, principles and methodologies that form the foundation of information studies internationally. To give students proficiency in the skills of management, leadership, advocacy, problem solving, and decision making relevant to information work in a rapidly changing environment. To produce, through course work and by example, students with professional attitudes

regarding scholarship, ethics, intellectual freedom, and access to information in a democratic society. To give students an enriched learning environment that draws upon the people and resources of the nation's capital city to enhance the curriculum. To give students the foundation for continuing professional development in information work. http://www.vuw.ac.nz/mlis/ & http://www2.vuw.ac.nz/lis/

Upgrading from the DipLibr to the MLIS Holders of the Victoria University DipLibr who wish to upgrade their qualification to an MLIS are granted credits for two-thirds of the MLIS programme Research Degrees The LIM Group offers an MA and PhD in degree programmes. MA applicants are expected to have a degree and a previous library qualification, although under rare circumstances, where an applicant has extensive professional experience, the requirement for a library qualification may be waived. Master of Information Management The MIM is a post experience, postgraduate degree in information management, with streams in Information Systems, Electronic Business, and Information Services. http://www.gradschool.fca.vuw.ac.nz/vuw/content/display_content.cfm?school=gsbg&id=695 Certificates of Proficiency All papers offered to students of the Master of Library and Information Studies can be studied as Certificates of Proficiency. They are available to graduate librarians and information professionals wishing to update their professional knowledge or extend it into fresh areas of librarianship.

MA in Library and Information Studies A one-year research-based programme examined by thesis or, with approval, a thesis and up to four courses from the MLIS programme. MA applicants are expected to have a degree and a previous library qualification. A separate application form is required, available from the School's Administration Assistant. Further information about these courses, talk to a past / current student and / or refer to the web pages above. Part 2 Sources of Scholarships, Awards, Funds for Library & Information Study

Te Ropu Whakahau Panui March 2003 8

The following lists sources to try for financial assistance towards study. It is important to check your eligibility for each scholarship before applying. You should always contact the funding provider first to confirm the availability of the scholarship and closing dates for applications, and in some instances, dates for when applications will be received. Although not noted here, you should also enquire with your iwi runanga, trust board, mana whenua. They may offer study grants for iwi members. The information contained here was current at the time of compiling. Maori Education Trust (MET) www.maorieducation.org.nz As part of their function the MET administer a wide variety of scholarships. Their website provides a comprehensive listing of education scholarships, awards and funds available to Māori (including the Manaaki Tauira scholarships). On the website, the scholarships are organized by education level i.e., secondary school, undergraduate, and post graduate. The website also includes information on the Ngā Manu Kōrero Speech Competition and the Ngārimu VC Scholarships. Application forms for all scholarships can be downloaded from their website. Breakout http://www.fis.org.nz/BreakOut/ This ‘pay-to-use’ database compiled by the Funding Information Service contains details of awards, scholarships and grants available to New Zealand individuals for personal development, principally in academic, artistic, research and sporting fields. Breakout is available to search free at many public libraries. Visit the website to identify a location close to you where you may access Breakout for free. Te Aka Kumara o Aotearoa (TAKOA) http://www.takoa.co.nz/scholarships.htm

This directory of Māori organizations and contacts also provides information on scholarship for Māori education. It repeats a lot of information already listed here. Open Polytechnic of NZ http://www.openpolytechnic.ac.nz/studentinformation/enrolling/sischolarships.html NB. The information currently on their website is out of date. It was for the 2003 study year. Check the website near the end of this year for updated information about study scholarship for 2004. The Open Polytechnic of New Zealand offers scholarships to students of Māori descendants to encourage and assist in their personal and professional development. The scholarships are listed according to the level of study being undertaken, and it includes the scholarship value. National Library: http://www.natlib.govt.nz/en/about/3scholarships.html Te Puna Mātauranga o Aotearoa Scholarship This scholarship is open to Māori graduates who want a career in information management. The scholarship guarantees you work at the National Library when you finish, and it covers your course costs and provides a living allowance. The scholarship becomes available again in 2004, when the current scholar finishes studying. For more information, contact scholarship@natlib.govt.nz Victoria University: http://www2.vuw.ac.nz/lis/awards.html Provides information on all awards and scholarships available to students of the degree Master of Library and Information Studies (MLIS). Also lists awards for other study and research available through the Library & Information Studies group at Victoria University. Includes:

National Library Scholarships for Māori

Parliamentary Library Whaia te iti Kahurangi Scholarship Haere tätou ki Maungakiekie Ngarimu Blair Hoki ki Orakei

Te Ropu Whakahau Panui March 2003 9

Awheawhe - Workshop Raranga Taonga Puoro Bernard Makoare Mau rakau Kapa Haka Outcomes: For me: * Reelection to the Nga Kaiwhakahau of Te Ropu Whakahau * Continue to have responsibility for editing the panui * Continue to have responsibility for coordinating the Wellington Rohe. * Coordinate the production of a Te Ropu Whakahau history For the ropu: * Next Hui a Tau Invercargill. An offer by Marlene Davis to host the 2004 Hui a Tau was made and accepted. * A commitment to developing our regional network * A commitment to developing our membership base * The election to Nga Kaiwhakahau that covers the entire is Te Ropu Whakahau Ruth Ivey Master of Library and Information Studies Victoria University of Wellington

Indigenous Librarians Forum 2003

The American Indian Library Association will host the Third Indigenous Librarians Forum. The forum will be held in Santa Fe, New Mexico between the 9th and 12th of November. Delegates will be chosen by their respective Native/Indigenous contact person or organization in their home countries. The theme of the Forum is Closer to the Fire: Ensuring Culturally Responsive Library Practices. For updates see: Related websites http://www.nativeculture.com/lisamitten/aila.html

Voices from the Past, Education for the Future

CALL FOR PRESENTATIONS Sequoyah Research Center Symposium 2003 University of Arkansas at Little Rock November 14-15, 2003

The purpose of the Sequoyah Research Center Symposium is to provide a forum for Native speakers to address issues and ideas relevant to their lives and communities and to serve as an educational outreach to the general public. Thus we have chosen the motto of the Sequoyah Research Center as the theme for our third annual symposium. By “voices from the past,” we mean not only those from time that has gone before and have informed the present but also those in the present, whose knowledge is necessary for the education of succeeding generations. Preliminary inquiries or proposals may be sent to Directors American Native Press Archives 502 Stabler Hall University of Arkansas at Little Rock 2801 S. University Little Rock, AR 72204-1099 501-569-8336; FAX 501-569-8185 Deadline for proposals is March 1, 2003. Please check the related web site (www.anpa.ualr.edu) for images and texts from Symposium 2001 and Symposium 2002 and for other information about the work of the American Native Press Archives and the Sequoyah Research Center. This event was rescheduled for 14-15 November 2003 to give International Indigenous Forum attendees time to attend the Forum and then travel to Little Rock!

Multicultural Mosaic: Don't Judge a Book by Its Colour

This inaugural Conference will be held on 30 June at the Crowne Plaza in Newcastle NSW. It will discuss the use of multicultural texts, particularly in educational settings. The theme of the conference, "Don't Judge a Book by its Colour,” acknowledges the perceived impediments for the inclusion of multicultural texts in learning environments. Multicultural Mosaic aims to alleviate such paralysis by breaching the discourse between researchers, teachers and authors in an effort to promote texts as effective tools for enhancing awareness of multicultural perspectives and combating prejudice in all its forms. Contact wendy.amosa@newcastle.edu.au

Te Ropu Whakahau Panui March 2003 10

Nga korero o te motu

Ko Te Rarawa te iwi, Ko Te Waiariki te hapu, Ko

e,Ko

a Ko Sierra toku

ei mea, ko täku tätai

a koutou, tena koutou katoa

ia Ora Whanau koutou I tenei wa hari koa! As you can

o what do I do? Kai Arahi, Mäori Librarian and Mäori

aki, Mäori Services manager for

had for the last 10 years and that’s:

ka nui körero I tenei wa. d I will see you all soon, heres a

"We can no longer live on love and pipi alone."

eople profiles: Haki Tahana

Matawhaaura te Maunga

, ko Ngati Tamatea

o Kakepuku te Maunga

te Iwi

pu.

aki Tahana is Maori Services Librarian for a

me

r

ure,

o reira Tena koutou, tena koutou, tena

aku noa na Haki.

Ngätokimatawhaorua te waka, Ko Hokianga te awa Ko Te Reinga te maunga, Ko Waimirirangi te maraWaihou te kainga, Ko Kupe te tangata Ko Heremia raua ko Huihana oku tupunKo Mihiteria raua ko Waru oku mätua, pëpi Ko ënKo Whina Te Whiu ahau No reira, Tena koutou, ten KNgä mihi nui ki a see I'm a real Ngä bush from Te Tai Tokerau so it was a bit of a surprise for me to be voted into the Ngä Kaiwhakahau komiti; but I would like to say thank you for giving me this opportunity to do some damage, working for the information needs of our people. SI'm currently the Services Team Leader at Tämaki Pätaka Körero, Auckland City Libraries. Last year I was the Tumuan eight month stint with Tämaki Pätaka Körero and before that I was a Kaitiakitaonga, Mäori library assistant. I have worked with Te Röpü Rätonga Mäori since 1997. I have worked for the library industry in one form oranother for the last nine years, so I'm no stranger to the politics, cloak and danger entrigue surrounding this profession. I've been a Te Röpü Whakahau paid and sometimes unpaid member for 6 years. I've been on Mäori committees since the age of 18 so I'm well broken in, I think? And I do waka ama and I like power walking especially to lunch. My dream is one I've

"I have pride in everything I achieve in and I am committed to the work that benefits my people."

"Tatou, tatou"

Once again thank you anwhakatauaki from the Te Tai Tokerau. " E kore e taea te oranga mo te tangata I te aroha me te

pipi anake"

Koro James Henare, Kaikohe, 1985.

P Ko

Ko Te Rotoiti te Moana Ko Te Arawa te Waka Ko Ngati Pikiao te hapuTuutahi/Kawiti, ko Ngati Hinekura. KKo Puniu te Awa Ko Tainui te WakaKo Ngati ManiapotoKo Ngati Paretekawa te Ha HWhangarei District Libraries he is of Te Araw& Ngaati Maniapoto decent. Previously he worked at the Hamilton City Libraries part tiwhere Haki was responsible for the Maori Collection Services, and has also worked foTe Wananga o Aotearoa part time as Library Student Support. Haki’s interests are his Whanau, Maori culture, and anything that helps promote Maori within the Library cultand the wider community. Nkoutou katoa. N

eople profiles: Rewi Nankivell

hive - Nga Kaitiaki o

ewi Nankivell is a descendant of the Rewi

ui-a-

urrently, Rewi is employed as a Kairangahau

tly

reviously, employed at the University of rian,

PKairangahau Researcher The New Zealand Film ArcNga Taonga Whitiahua RManiapoto, Waikato and Nga-Puhi Iwi. was raised in Te Kuiti and is an active participant on his marae - Te Tokangannoho, Te Kuiti. C- Researcher at The New Zealand Film Archive Nga Kaitiaki o Nga Taonga Whitiahua, Wellington. Rewi is presencompleting a cataloguing project - which involves accessioning video footage and documenting information onto the Film Archives database in Te Reo Maori. PWaikato Library as the Maori Liaison Libra

Te Ropu Whakahau Panui March 2003 11

he worked closely with staff and students - providing research assistance, specialised database searches, tutorials and guided touin Te Reo Maori. RDevelopment from the University of WaDiploma in Maori and Information Management from Te Wananga o and was a recipient of the Tumate Mahuta Postgraduate Scholarship - Tainui Maori TruBoard (1997 1999). He was also a co-recipient of the LIANZA Rua Mano Scho(2002). Rewi is a current member of Te Ropu Whakahau and looks forward to strengthening his regional information management networks. Hinclude reading/researching about his tribhistory, rugby league, collecting records, DJ work and attending hui at his marae. AlthoughRewi lives in Wellington, he travels home regularly to visit his family in Te Kuiti - whicenables his involvement in hapu and iwi affairs. Ravailable and accessible for Maori in the new millennium. In a like manner, his long-term goal is to complete a PhD thesis about the history of his marae Te Tokanganui-a-nohoTe Kuiti.

rs

ewi holds a Masters Degree in Maori ikato, a

Raukawa

st

larship

e has a wide range of interests - which al

h

ewi is passionate about making information

,

ümeke Poneke

he Open Polytechnic of New Zealand Library

enny on a tour of the Library

anui from Vicki-Anne Heikell (Aute

ia ora koutou y working in the Conservation

n.

aori

ra,

have recently completed a report, with n the

-a-

continue to work with Hinureina, and a

e-based,

oho ora mai ra

.conservation@xtra.co.nz

T TPenny Carnaby (our new National Librarian) will be visiting the Polytechnic on Monday the10th of March. I will be taking Pand the campus from 2 p.m. Kim PConservation) KI have been buslab at Te Papa Tongarewa with highlights including being part of the exhibition team (albeit a tiny role) for the Taiawhio exhibitioThe accompanying book Taiawhio: Conversations with Contemporary MArtists, edited by Huhana Smith (Te PapaPress, $49.95) would be a good addition toyour library collection – personal or work. Another highlight at Te Papa is conserving works in preparation for the Made in New Zealand exhibition. Some of the works on paper include images of Te Kooti flags, JJ

Merrett watercolours of Tai Tokerau rangatiGF Angas lithographs of taonga Maori, and pa scenes, and early French depictions of Maori men and women. I Rachel Lilburn from Victoria University, opreservation and archive management of the Maori Purposes Fund Board collection held bythe Alexander Turnbull Library. This was an interesting exercise in working between and with public service organisations. I have alsoundertaken another contract with the National Library of New Zealand to develop an Iwi Relationship Strategy between Te WhanauApanui and the Library. I Hinerangi on a Te Wananga-o-Raukawproject titled: Nga Puna Maumahara investigating the development of maraor hapu-based facilities that care for taonga. NVicki-Anne Email: aute

xecutive Matters hui of the year on 2003 at

Present

onald, Hinureina, Ann, Jenny,

pologies avid

Minutes

moved that the minutes were a true

atters Arising

riteria for the Robin Hakopa Award has been

Arahi’ out to everyone by the end of

as given all listserv material to r

e

EWe held our second Puni Kokiri on 21 March 2003. The following is a brief update of matters raised or addressed at that meeting

Glenn, DMereana ARaukawa, D

Hinureinaaccount of the meeting held 17 January 2003. Glenn 2nded. Carried M Cwritten up ‘Nga Pepa the week. Raukawa hGlenn who will now be the Administrator fothe General Listserv in the meantime while wfind someone to take on that responsibility. Jenny will approach Rowland Brownie as a candidate for this mahi. Glenn & Jenny to liase.

Te Ropu Whakahau Panui March 2003 12

• Te Reo Whakataetae Reo Maori – LIANZA sponsor it, TRW organise it. HB Williams staff have offered to organise the event for this year. Hinureina & Mereana to liase with HB Williams staff to get feedback and progress reports & offer assistance etc. Mereana to ask Steve Williams if pg 20 of ‘Nga Pepa Arahi’ which talks about ‘Te Reo Whakataetae’ is still current.

• Panui – Timeline of TRW, Jenny’s summary of Chris’s paper & TRW stance on E-Govt & NIS was not included in the latest Panui. These documents are to be added to the next one.

• The Barnett’s koha of $100 was returned to TRW.

• Financial matters noted in the minutes are to be postponed till a later date.

• 10th Anniversary Booklet – draft contents page and project outline to be sent out by Donald Financial Report Glenn tabled the February 2003 Financial Report. The Financial Report was accepted. It was noted that ‘TRW Constitution’ says that ‘Institutional Membership’ must be for a Maori Institute. The membership form will be changed to reflect this. Hui-a-tau 2003 Graduation Nga Kaiwhakahau decided that all Maori graduands from any of the three NZ library schools will receive a free 1 year membership to TRW. Those graduands who attend the hui-a-tau, receive in addition to the membership, a $20 book voucher & a card. General Business - Nga Kaiwhakahau noted the raising cost of holding a Hui a Tau. The possibility of holding a large Hui every second year was mentioned, however we are required to hold the AGM annually. The komiti then considered the possibility of combining every alternative AGM with a day of workshops. Which would still provide an opportunity for professional development. LIANZA Council Representative Ann’s term runs till June. Hinureina & Jenny to be the representatives so Hinureina can mentor Jenny in the role. Discussion followed re: LIANZA expectations of TRW Tumuaki and particularly the workload issue. TRW Komiti should be concentrating on

TRW as number1 priority rather than LIANZA. The partnership is taking away our own mahi that we should be doing for our members. LIANZA & TRW partnership needs reviewing in regards to how much the Tumuaki needs to contribute. Agenda for next hui Incorporated Society status Ensure it is on every Agenda for upcoming Nga Kaiwhakahau hui Terms of Reference Additional clauses need to be added for next year – Apologies procedures, Voting rights procedures & Voting processes. Add to next Agenda Tribal Histories A whakaaro – maybe TRW could look at indexing tribal histories in depth i.e: Horouta, Tainui, Rangitane etc. TRW Postal Address Glenn to enquire about a postal box located in Wellington. Future Komiti Whakahaere hui Next hui is on June 6th

Nga Kaiwhakahau need to discuss where our next hui is to be held during the hui-a-tau. Jenny to investigate the possibility of holding hui in regions and by using alternative methods such as video conferencing etc. Nga Korero o Nehera The following are notes taken by Jenny Barnett during a "Te Rōpū Whakahau Ki Tamaki Hui-ā-Rohe (TRW Auckland Regional Hui) 2002" held on Friday, 18 October 2002. CHRIS SZEKELY: Formative years of Te Ropu Whakahau (TRW) Powers of the Waitangi Tribunal were enlarged in the mid-80's so that they were able to hear claims back to the 1940's. Iwi and hapu started researching claims and started sending people from their iwi/hapu to libraries and museums. Libraries receiving Maori had never encountered large numbers of Maori researchers or even Maori researchers before and so were not adequately prepared to assist Maori with their research needs.

Te Ropu Whakahau Panui March 2003 13

Te Reo Maori became an official language of New Zealand in 1987. . Kura Kaupapa Maori and Te Kohanga Reo movements were established and started looking towards libraries to provide Maori language materials and resources for their schools. . Libraries started looking toward Maori workers in their libraries for direction even though most Maori library staff were not experts in the library profession. . A review of the state of libraries was conducted by Ralph Saunders. The Diploma of Information Management students at The Victoria University of Wellington took Ralph Saunders to task, raising the question, "How could libraries not be meeting Maori needs?" as well as the statement that, "Surely there was a place for librarians to learn and assist Maori with their library needs". . New Zealand Library Association (NZLA) nominated Sue Pharo to ascertain whether there was any merit in establishing a Special Interest Group (SIG) within the NZLA to focus on Maori library workers needs. . A hui was held that several Maori staff from around NZ attended and a mandate for the establishment of a Bicultural SIG was set up in July, 1991. The expectation of the SIG was that it would hold 4 hui per year around throughout NZ. . Subsequently, hui were held at: - Thames Marae - Hoani Waititi Marae - Clendon Manukau Marae For the first time, Maori who were working in libraries got together at these hui. Hui attendance varied from approx-approximately 8-20 people per hui. Maori, had prior to these hui, been invisible because they were in junior roles in libraries. The following question was still prevalent, "Why weren't libraries preparing their Maori staff professionally at a time when the profession needed the skills of Maori?" . A hui was held at Te Puea Marae, Mangere.

Approximately 45 Maori came from all over New Zealand. There was a hunger for Maori to be able to communicate with each other in libraries. Encouragement was given to Maori to prepare professionally in librarianship via sessions that were held at the hui addressing: - Preparing curriculum vitae - Library school . A National hui was organized for Maori librarians and information workers in November 1992. . 80 Maori librarians attended. . A mandate was set at that hui to establish a national Maori body of Maori librarians. . Te Ropu Whakahau (Maori and Information Workers Association) was named by Marie Pepi (Manager, National Film Archive, Auckland) of Ngati Hine descent. The name was given as it gave rise to connotations of encouragement, a rustling and a stirring, the ruffling of few feathers. . A tohu for TRW was designed by Walter Kahu symbolizing the joining of two people to become one significant force. . Tribute was paid to deceased advocates and members of TRW including, Jackie N, Marion N, Hohua Tutungaehe, Sherry Heta, Robyn Hakopa and Aunty Margaret. TIMELINE OF TE ROPU WHAKAHAU - Timeline – Key Events

1990 Futures Group of NZLA recommended that the Treaty of Waitangi be included in the Association’s mission statement 1991 Sue Pharo (President of NZLA) set up the Bicultural Special Interest Group (BicSiG) Te Hikoi Märama won the Ballameretec Award (now the 3M Award) for library innovation. Editors Rangi Black, Theresa Graeme, Jane

Te Ropu Whakahau Panui March 2003 14

Wilde and Chris Szekely gave prize money to Te Ropu Whakahau for a 2nd edition to be printed. 1992 NZLA members voted to change the name of the Association to the New Zealand Library & Information Association (NZLIA): Te Rau Herenga o Aotearoa Treaty of Waitangi was included in the mission statement of the NZLIA July 1992 — Training hui for Mäori was held at Te Puea marae Mangere. 45 participants. Decided to have a national hui. November 1992 - first Te Ropü Whakahau National Hut Decided to become a SIG of NZLA. This hui arose out of BicSIG meetings - managers would take along their Maori staff. Often this was the first Maori knew of other Maori working in libraries 1993 Te Hikoi Marama - Te Ropu Whakahau’s first publication, 2nd edition launched. Te Ara Tika 1 launched by NZLA & BicSIG. NZLA/ALIA joint Conference- Te Ropu Whakahau invited Aboriginal delegates. Having seen how Te Ropu Whakahau worked, ATSILIRN was created in Australia

1993 NZLIA Conference Tauranga Haumatia Hohua Tutengaehe & Kuia Mrs Majorie Rau-Kupa With Mererima Murray

(conference Bicultural Advisor) and Jennifer Cram ALIA President

Te Ropu Whakahau voted on being partners with NZLIA Irihapeti Ramsden was a great supporter of TRW when the group was in its early stages of formation, particularly around the issue of cultural safety in the workplace. She was a speaker on this topic at our 2nd hui in Christchurch in 1993. 1994 Ka Mahi Tonu - launched in Wellington, Te Ropu Whakahau hui held at Takapuwahia. NZLIA/Te Ropu Whakahau partnership voted on and accepted at NZLIA Conference

1995 He Puna Taunaki launched at NZLIA Conference, Masterton Partnership signed February 1995. $10,000 Te Ropu Whakahau funds embezzledby Sarah Fergusson 1996 Hui-a-tau, Whangarei, Hui-a-tau changed to March. Te Ropu Whakahau constitution written. Became Incorporated society 1997 Hui-a-tau, Turangawaewae, Waikato Te Ara Tika: Guiding Voices launched in Wellington NZLIA Bicultural Plan NZLIA/Te Ropu Whakahau Partnership officially signed at the NZLIA Conference, Wanganui 1998 Hui-a-tau, Te Wänanga o Raukawa, Otaki - DipMIM mooted NZLIA name change to Library & Information Association New Zealand Aotearoa (LIANZA): Te Rau Herenga o Aotearoa. New bicultural image for LIANZA 1999 DipMIM started at Te Wananga o Raukawa Te Ropu Whakahau Webpage - own ISP Whakahau listserve established Maori Subject Headings Working Party established with CatSIG and BicSIG Hui-a-tau, Waipapa Marae, Auckland International Indigenous Librarians’ Forum, 1-4 November 1999 2000 Hui-a-tau, Te Poho o Rawiri Marae, Gisborne, 1-3 March. Te Rōpū Whakahau National Information Policy workshop at Te Puni Kōkiri 25 August. 2001 Hui-a-tau, Te Herenga Waka Marae, Victoria University of Wellington, 14 – 17 February. Maori Subject Headings Phase 2 report to LIANZA & Te Ropu Whakahau August. International Indigenous Librarians Forum, Jokkmokk, Sweden, 5-8 September. Papers presented by Hinureina Mangan & Sally Pewhairangi to Netsafe Symposium, Auckland He Puna Taunaki launched on website. Strengthening your Reo article in Library Life initiated Kaihautü/Director appointed for the Mäori & Information Management degree at Te Wänanga o Raukawa

Te Ropu Whakahau Panui March 2003 15

Bachelor Mäori & Information Management programme given NZQA status 2002 Hui-a-tau, Waihi Marae 30 January-2 February. Bachelor Maori Information Management (at Te Wananga o Raukawa) began in March. Submission made to National Library Bill and verbal presentation made to the Science Select Committee Te Ropu Whakahau Tamaki Regional Hui, Waipapa Marae, University of Auckland 18 October 2002

Te Ropu Whakahau Panui March 2003 16

APPENDIX AGM Procedure Glenn & Mereana to be standing at the door to note attendees & give out voting forms Karakia He maimai aroha Marion Woods, Sherry Heta, Pirika Huriwai Hinureina to reiterate ‘Terms of Reference’ Hinureina to introduce the Chair (Ms Hikaka) & Minute Takers (Mereana & Glenn) Chair to explain the voting process 1 person to move, 1 person to second, Vote – those in favour, those against, those in absentia Apologies Moved Seconded Carried Previous Minutes Moved that these Minutes be accepted as an accurate record Seconded Carried Matters Arising Tumuaki’s Report Hinureina to move that the Tumuaki Report be accepted Seconded Carried Matters arising – general discussion Kaitiaki Putea Report Glenn to move that the Kaitiaki Putea Report be accepted Seconded Carried Matters arising – general discussion General Business: (informational issues only) Ratification of Constitution Amendments (x3 need ratifying only) Forum 2003 - Hinureina MIM Update - Hinureina Nga Puna Maumahara – Hinureina Other Election of new members to Nga Kaiwhakahau – 3 officers & no more than 6 others

Resignations from: Raukawa Continuing Members: Mereana,

Glenn, Hinureina, Ann, Jenny, David, Donald Nominations received:

Move that the new nominations be accepted Seconded Carried The current executive are: Tumuaki - President David Jones Kaiwhakahaere, Kohikohinga Reo Maori Alexander Turnbull Library PO Box 12349, WELLINGTON Phone: 64 4 474 3000 x8799 Email: david.jones@natlib.govt.nz Kaiawhina - Secretary Mereana Coleman Te Whare Wananga o Awanuiarangi Private Bag Cnr McAlister & Domain Roads, WHAKATANE Phone: 64 7 307 1467 x826 Email: library@wananga.ac.nz Kaitiaki Putea - Treasurer Glenn TaitokoThe Librarian Te Puni KokiriPO Box 3943, WELLINGTONPhone: 64 4 922 6787 E-mail: taitg@tpk.govt.nz Jenny Barnett Te Kaitakawaenga Maori The University of Auckland Library Private Bag 92-019, AUCKLAND Phone: 64 9 373 7599 x7138 Email: j.barnett@auckland.ac.nz Marlyne Davis Housebound Librarian Invercargill Public Library Email: hbound@southnet.co.nz Donald Gregory Reference Librarian, Information Services Open Polytechnic of New Zealand Private Bag 31-914, Lower Hutt, WELLINGTON Phone: 64 4 560 5821 Email: donald.gregory@openpolytechnic.ac.nz Ruth Ivey Team Leader Information Services The University of Waikato Phone: 838-4749 Email: r.ivey@waikato.ac.nz Sonya Peters Christchurch City Libraries Phone: 03 941 7786 Email: Sonya.peters@ccc.govt.nz Josephine Te Whiu

Te Ropu Whakahau Panui March 2003 17

Kai Ārahi Te Rōpū Rātonga Māori Auckland City Libraries PO Box 4138, Auckland, NZ Phone: 09 373-6281 Hinureina Mangan (Mentor) Director, Mäori Information Management Degree Te Wananga o Raukawa P O Box 119, OTAKI Phone: 06 364 7820 x842 Email: hinureina.mangan@twor-otaki.ac.nz Each members has specific regional responsibilities for which they are your first contact. Please contact the appropriate members for your region: Mereana: Gisborne, Eastern and Western Bay of Plenty Jenny: Auckland Donald: Wellington, South Island Glenn: Wairarapa, Hawkes Bay Hinureina: Waikato, North Auckland, New Plymouth Raukawa: Palmerston North Ngä Pätai me Ngä Whakahokia As the next big event in the ropu’s year is the hui a tau, I thought I would restate a couple of points I noted in earlier panui, regarding the

hui . Let me know what you think and send in your questions. What is Nga Kaiwhakahau This committee manages the affairs of Te Ropu Whakahau. It consists of three officers: President, Secretary, Treasurer; and 4-6 other members. Meetings of the committee are held once every two months. Member are invited to attend, however please let our Secretary know if you wish to attend. (She can provide directions to the meeting venue and may need to advise the host organisation of the number attending the meeting). Our next meetings will be held on June 6th We are considering the possibility of holding this hui in one of the regions. Your thoughts on this would be appreciated. 29th August 3rd October 1st December

Making contact with your customer: some thoughts on how to enjoy your job and provide a better library service. This article seeks to identify preexisting customer service skills and suggest ways Maori staff may apply them in their libraries. I can offer no total solutions but I can suggest things I’ve tried that seem to work Excellence in service is well known to Maori and is recognised, acknowledged and practiced in many of the activites and roles we undertake outside of our workplaces. Anyone who has spent time or worked at a marae during a hui has seen the principles of excellence in customer service put into practice. The first to recognise useful but not essential. many do not use libraries and If you think that your job is just something you do to pay the bills then read no further. If you want some ideas on how to enjoy your work consider making customer service your priority. A commitment to Customer Service is not an instant miracle. It is no sudden road to Damascus conversion rather it is a gradual change for the better. Every task has greater

relevance when we see it in the context of overall service provision. Each task is part of a chain of interrelated activities that need to be coordinated and linked together as a series of interconnected processes. You can change the world, but first you may need to change yourself. Once you accept that you need to change your priorities and ways of working, you can focus on what is achievable and work to make it happen. Several concepts that bound up in hosting a hui are directly applicable to our work in libraries. Commitment, Organisation, Networking, Teamwork, Attitude, Cooperation and Tact Commitment Organisation One of the roles of a Marae is to extended hospitality to visitors. Quality of service is an expression of hospitality. To provide the quality of hospitality and service needed require Like a Marae a Marae are part of a wider community the resources of which Cooperation Knowing what help you can call on is useful, but personal contacts makes this knowledge more

Te Ropu Whakahau Panui March 2003 18

Yet contact has been made to establish the relationship that brings these visitors to our Networking Successful networking builds and reinforces the image of the service, we wish to create in the minds of those we contact. The caretakers of the Marae build their reputation and standing among their own people and visitors based on the quality of the service they provide. A successful library does the does the same. It makes itself part of the community it serves and extends a welcome to all. It has identified that creating and maintaining links within it’s community must be an intregal part of its culture. It develops and fosters the belief that all members have a role in and an opportunity to practice networking. Marae. Knowing your community and being know in it is equally useful for individuals. The same benefits an institution accrues from networking can be achieved by an individual. Networking is something we do in our personal and social life, we should also . work articipate in that we all participate in if we are to establish community It is part of the process we should have in place to ensure we have contact with rhe communities we serve. It helps build links and may be a unused method of expanding our customer base. Getting to know your clients helps build trust and goodwill and may have the benefit of creating or enhancing public awareness and appreciation for our service. In any organisation user opinion helps shape decision making and may be crucial to reinforcing institutional commitment to our service. Networking From this contact we It is Teamwork Attitudue Achieving excellence in customer service is helped if you enjoy contact with others. your attitude is frequently commitment and changing the way you look at Customers recognise and appreciate it, they may not acknowledge good customer service. Yet they do notice bad customer service and the word gets around. Work on knowing regular clients. Simple things like acknowledging them by name when you know it or at the point when entering their name or using their card and at the end of these transaction. Competence Competence can be learnt and it inceases over time and as you develop familiarity with

your library, its processes, collections and customers Tact Excellence and service are concepts well know to anyone who has been on a marae. It is sad and worrying when a library lacks cohesion, when activities happen . how and notis their that our we are should be customer focused. are hard to It is easy to forget that while libraries services may be considered useful, they are not used as heavily as we would like. Nor are those that do use them aware of the range of resources libraries we can make available to them. Yet each of us can redress this and make a positive difference in our libraries. If we focus on customer service, by improving the quality of service we provide in small steps, over time we can make significant positive changes. In doing so we can improve the place we work, increase our own level of job satisfaction and help create an environment that welcomes our customers and encourages their use of our library services. Record: 1 Bridging Services: Embracing Reality. By: McKenzie, Robyn, Library Mosaics, Nov/Dec2002, Vol. 13, Issue 6 Record: 2 Editorial: Service quality in libraries and treating users as customers and non-users as lost or... By: P.H., Journal of Academic Librarianship, May96, Vol. 22, Issue 3 Record: 3 The JAL guide to the professional literature: Librarianship as a profession. By: Altman, Ellen, Pratt, Allan, Journal of Academic Librarianship, May96, Vol. 22, Issue 3 Record: 4 The JAL guide to the professional literature: Personnel & staff development. By: Altman, Ellen, Pratt, Allan, Journal of Academic Librarianship, 00991333, May96, Vol. 22, Issue 3 We may not have the perfect job but the best way to get the perfect job is to take the job you have Kia Ora Koutou,

Donald here again, Glenn did a great job

outlining the range of library courses available

to you, however I thought I would provide a

Te Ropu Whakahau Panui March 2003 19

little more detail on the library studies courses

offered by The Polytechnic.

Our Library studies course have the highest

completions rate in the Polytechnic. That is, of

those starting we have more finishing than any

other courses. About 85%, across all courses,

and higher than that in some. We have 45

students enrolled in the two level 7 courses

which are compulsory for the level 6 diploma in

ILS, and 92 enrolments in this diploma overall

(this isn't 92 students, but 92 places in

courses. Some take two courses at once). We

also have 551 enrolments in level 5 diploma -

again, not quite that many students, as many

are taking more than one course.

There are three diplomas and two degrees

offered in ILS. DipILS (Level5), DipILS

(Level6), DipRIM (Level6), BAppSci and BA.

RIM is records and information management

and was first offered last year. Each diploma is

six courses, but two of the level 5 dip can be

cross credited to the level 6 dip (in ILS), so a

second diploma can be done in less than 6

courses.

The level 5 diploma has four compulsory

courses and a range of options. The level 6

ILS diploma has four compulsory courses (two

will have been done for the level 5 dip) and a

wide range of options. The level 6 RIM

diploma has two compulsory courses, plus four

electives from designated levels. New courses

are being added to each of these.

The new courses this year are:

72176 Managing archives. This is a wide

ranging introduction to the subject. It is

available, like many of our courses, as a one-

off, but is also an elective in all three diplomas.

Sarah Welland is course leader.

72272 Cataloguing and classification. This

general introduction to "how to catalogue and

classify", examines a range of issues which

cataloguing librarians face today. It is an

elective in both ILS diplomas, although it

doesn't say that in the ILS prospectus.

Amanda Cossham is course leader.

Both of these two will be taught in semester 2,

and enrolments have not yet opened for them.

I am under the impression that they accept

enrolments and then stockpile them.

72275 Electronic document and records

management. E-documents in the business

environment. It is an elective in RIM level 6

diploma. Gillian Oliver is course leader.

72373 Knowledge management. This is an

introduction to KM, with an evaluation of the

role of information professionals within KM

strategies and processes. It is an elective in

both level 6 diplomas. Course leader currently

unknown.

72275 is first offered this semester, 72373 will

be offered for the first time next semester.

Other information:

From next year a Certificate in Cataloguing will

be available. To get this, students will need to

have taken 72171 Library Systems and

Processes, 71170 Introduction to Info Science

and technology and 72272 Cataloguing and

classification.

Looking at course in law librarianship, and

possibly a Certificate (three courses again) in

Law librarianship. Jan Irvine is developing this.

Te Ropu Whakahau Panui March 2003 20

The degree structures are too complex to

discuss fully – however if you want to find

more check out the Open Polytechnic website

at www.openpolytechnic.ac.nz or call our free

phone for a copy of the library studies

prospectus – please refer to the degree

prospectus when choosing you study at The

Polytechnic.

Kia Ora, Would you please reply and let me know if you have completed or are currently undertaking study any of the following Lib & Info courses:

1. Bachelor of Applied Science (Information and Library Studies) Open

2. Polytechnic of NZ 3. Bachelor of Arts (Communication and

Information and Library Studies) 4. Open Polytechnic of NZ 5. Bachelor of Arts (Humanities and

Information and Library Studies) Open 6. Polytechnic of NZ 7. Bachelor of Arts (Information and

Library Studies) Open Polytechnic of 8. NZ 9. Bachelor of Mäori and Information

Management Te Wananga O Raukawa 10. Diploma in Mäori and Information

Management Te Wananga O Raukawa 11. Master of Arts (Library and Information

Studies) Victoria University of 12. Wellington 13. Master of Information Management

Victoria University of Wellington 14. Master of Library and Information

Studies Victoria University of 15. Wellington 16. Study at Victoria University in Library

and Information Studies 17. Victoria University of Wellington

Whina Te Whiu - have completed the Dip MIM next year I'll get my A into G complete my 2nd year and do 3rd year. Haki Tahana currently doing the Diploma in Maori Information Management Mereana Coleman - Currently doing Bachelor of Applied Science (Information and Library Studies) Open Polytechnic of NZ

Anahera Morehu - Bachelor of Matauranga Maori and Information Management - Year 1 (DipMIM!) Dena Jacob - Bachelor of Matauranga Maori and Information Management - Completed and graduated DipMIM Geraldine Warren just started MLIS (no 9) Auckland Research Centre Auckland City Libraries -Tamaki Pataka Korero www.aucklandcitylibraries.com Phone: 09- 377 0209 Hinureina if you feel you need to attend MSH mtg do - otherwise David can in your place. Cannot make LIANZA mtg on Thurs - otherwise engaged. David should attend with you. Hilary will send me the invoice for the lunch - spoke with her this am. GT Maori Subject Headings Hui Kia ora koutou David I've included everyone in this paanui. Who goes to the MSH meeting, me or David? I would prefer it if David attends along with you Glenn. Your suggestions please. Who attends LIANZA on Thurs 10 April? I have already let them know that this is my final hui with them, so David you should be there as well, along with Glenn. Hows that.I will be there until 11am. On another issue: Glenn have you organised the Lunch for MSH hui? Thanks guys. let me know. Hinureina Here are the names of NK members. I do not have any email addresses for new members - Glenn do you have them? David Jones Glenn Taitoko Mereana Coleman Donald Gregory Jenny Barnett Hinureina Mangan - mentor Te Rutoi-A-Tini Malcolm Murchie Library Opening hours Monday - Thursday 8am - 6pm Friday 8am - 4.30pm Saturday 9am - 12.00pm Library phone (07) 346 8805

Te Ropu Whakahau Panui March 2003 21

Collections - Our resources

Main Campus - Mokoia Drive

The library collections have been developed to support our course programmes although there is a range of general material as well as an adult literacy collection. A collection of stand-alone CD-ROM titles is providing an exciting alternative to the traditional information sources. Items which are in heavy demand are placed in the Closed Reserve collection and may only be borrowed for a limited time (most often overnight) The Digital Library has PCs available for searching both CD-ROM and Internet databases. Titles we have access to include ABI/Inform, Academic Research Periodicals, and other Proquest databases. The audio-visual suite has video and interactive CD-ROM facilities. Videos may be viewed in the library only.

Regions

Arrangements have been made for a collection to be held in each of the public libraries at Taupo and Tokoroa for use by students at those centres. At Whakatane the collection is held on campus. All of these materials are for use in the library only. Library catalog Electronic resources - Links to the Web, databases, and other electronic resources FlexiStudents - Library services available to distance students Services for distance students Flexistudents may order materials from the library by any of the following: Phone 0800 WAIARIKI Phone (07) 346 8797 Fax (07) 346 8877 email Ann.Cross@waiariki.ac.nz Write to : Ann Cross Library Waiariki Institute of Technology

Private Bag RO 3028 ROTORUA Requested materials will be couriered out to you the same day. Staff - Your favourite librarians Student Resources - Funding, career info, and other good things for students

Te Ropu Whakahau Panui March 2003 22