1

NHS NES / SPSO e-Learning

I

Complaint Standards Authority

It’s Free and you can access it from the top of Ben Nevis ..Little Things Make a Difference Website

• www.knowledge.scot.nhs.uk/making-a-difference.aspx

Year 2

Investigation Skills e-learning – for clinical and non-clinical staff. Hosted on LTMABD again

Practice Managers’ Training – direct delivery with train the trainer cascade resources

Exec / Non-Exec Masterclasses

Joint NCPAS session for NHS Complaints Staff and CAS staff

As Paul McCartney SHOULD have said “But why should I moan,when I know the things that you do will make me feel alright….I should give you feedback instead!”