nicole worthen resume 2

Nicole Worthen 8450 W Charleston Blvd Apt 2039 Las Vegas, NV 89117 – 702-788- 2526 – [email protected] Objective Qualified Customer Service Representative with 15 years’ experience in fast-paced customer service and call center environments. Personable and professional under pressure. Expertise in delivering support services and resolving customer complaints with first call resolution as my main objective. Experience Personal Assistant Treasured Memories and Events, Las Vegas, NV 06/2015 – Current Answered a high volume of calls and emails, filed paperwork of organized computer based information, developed professional relationships with reliable vendors, sourced and ordered office equipment, screened personal and business calls and directed them to the appropriate party. Customer Service Telus International, Las Vegas, NV 04/2013 – 05/2015 Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information. Managed client loyalty and rewards accounts. Assisted with web support and placing orders via phone. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Post Sales Logistics UPS, Las Vegas, NV 09/2010 – 02/2012 Answered an average of 65 calls per day assisting technicians with ordering parts from UPS warehouses and shipping to desired location. Audit work done by agents to ensure clients expectation where met. Tracked packages that where lost or late for delivery. Redirected shipments in route in response to customer requests. Member Services

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Nicole Worthen8450 W Charleston Blvd Apt 2039 Las Vegas, NV 89117 – 702-788-2526 – [email protected]

Objective Qualified Customer Service Representative with 15 years’ experience in fast-paced customer service and call center environments. Personable and professional under pressure. Expertise in delivering support services and resolving customer complaints with first call resolution as my main objective.

Experience Personal Assistant

Treasured Memories and Events, Las Vegas, NV06/2015 – CurrentAnswered a high volume of calls and emails, filed paperwork of organized computer based information, developed professional relationships with reliable vendors, sourced and ordered office equipment, screened personal and business calls and directed them to the appropriate party.

Customer ServiceTelus International, Las Vegas, NV04/2013 – 05/2015Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information. Managed client loyalty and rewards accounts. Assisted with web support and placing orders via phone. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Post Sales Logistics

UPS, Las Vegas, NV09/2010 – 02/2012

Answered an average of 65 calls per day assisting technicians with ordering parts from UPS warehouses and shipping to desired location. Audit work done by agents to ensure clients expectation where met. Tracked packages that where lost or late for delivery. Redirected shipments in route in response to customer requests.Member Services

United Health Care, Las Vegas, NV08/2007 – 09/2009

Answered a constant flow of customer calls with up to 30 calls in queue per minute. Accurately documented, researched and resolved customer service issues. Assisted Members and Providers with disputing denied claims and understanding the insurance benefits.

Education Diploma