nips school of hotel management
TRANSCRIPT
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HOSPITALITY
ROOMBY:
SHAHNOOR HOSSAIN
JYOTI SHAW
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ACNOWLEDGEMENT
We take the occasion to thank NIPS School of HotelManagement for giving me the opportunity to work on thisproject, which helped me to increase my practicalknowledge & got experience to interact and negotiate bothwith my Professor & Friends.
We would like to thank my project guide Prof. Pradyut Saha ;for his guidance, co-operation and encouragement.
We both are thankful to each other for sharing a helping handto search the necessary information and proper approachtowards our study & project work.
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CONTENT
About Hospitality Industry Definition of Hospitality Room
Features of Hospitality Room
Advantages of Hospitality Room
How to set up a Hospitality room
Hospitality room in different hotels
Functions of a Hospitality Room
Internet in a Hospitality Room
Hospitality Room Snack Ideas
Importance of Hospitality Room
Self Opinion about the Project
Conclusion
Bibliography
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HOSPITALITY INDUSTRY
The hospitality industry is a sector which provides proper service tothe guest comprising of accommodations, food services andrecreation , entertainment and amusement sectors.
The new age hospitality industry is undergoing rapidtransformation with several big hotel groups investing in newproperties across the globe.
Hospitality industry is the biggest revenue earner because it hasmultiple departmental operations like(frontoffice,housekeepers,kitchen workers, bartenders) whichdepends on the availability of peoples leisure.
As we know that it is widely known fact that tourism cannot be
realised without the development of the hospitality sector.Therefore hospitality industry has a tremendous rate of value allover.
Hospitality industry is a hotel or inns that provides transitional orshort term lodging with or without food to the guest.
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DEFINITION
a suite or room, as in a hotel or conventioncenter, rented by a business firm, politicalcandidate, or the like, to meet and entertainclients, potential customers, etc.
It also means suite or room arranged for theconvenience, comfort and socialization of guestoften with drinks and snacks available- By CollinsEnglish Dictionary
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FEATURES OF HOSPITALITY ROOM
Room Area: 2300 Sq. Ft. Approx.
Guest capacity: 30-50 SEATING (DEPENDING ON HOTEL)
Beds: Not a sleeping room. Connecting 550DR Guest Roomavailable with 2 king size beds
Room Amenities: High speed wired and wireless Internet access
Media hub for Mp3 players, cameras, DVD players,and game consoles
Cordless multi-line telephone(s)
Sub Zero full size refrigerator
Bosch full size oven & microwave
Wine Refrigerator
Custom wood and glass dining table for four or six
42" Digital LCD flat-screen television in living andbedroom areas
Laptop-size electronic safe
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ADVANTAGES
Many successful exhibitors use hospitality suites to provideadditional sales opportunities at shows.
The room is set up with comfortable furniture, televisions and iscatered providing snacks and beverages of all types.
The room provides a place to meet before, during or after
show hours with important clients or prospects andencourages longer meetings and conversations.
An invitation to a hospitality suite is a good way to keep fromspending precious prospecting time in the talking tocustomers, provide a good place for the entire staff team to
get together and discuss strategies.
This private room is a much better place to conduct importantmeetings.
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HOW TO SET UP A HOSPITALITY ROOM
Room Set-UpThere are several key elements that are critical to integrate into
the room:
Seating
o
To encourage the guest to feel free & comfortable, while beingproviding a place to relax.
o If one is organizing Hospitality Room then one should definitelymake sure that the room contains a sofa and loveseatconversational grouping.
o You can create additional conversational spaces by arranging
chairs in groups of three, at various locations around the roomsperimeter.
o A banquet room setup secret is to use cocktail rounds, verysmall round tables that can hold several drinks, surrounded bytwo or three stackable chairs, to create conversational groups.
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CONT
Service Area
o Depending on the formality of a Hospitality Room, 0ne should be
using a professional bartender, who must have an accurate idea
of how to mix drinks and pour wine, or setting up the beverage
area for self service.
o Else if one doesnt have a professional bartender, then they can
keep the beverage choices relatively simple.
o Offer both red wine and white wine. The majority of women
selecting alcoholic beverages will be satisfied with wine.
o Offer three different bottled beers, including a light beer and an
imported beer, which will satisfy the majority of men at the event.o The hard liquor consists of gin, vodka, rum, scotch and whiskey.
o Add lots of ice, lime wedges, bottle openers, stirring sticks, bar
napkins and a corkscrew.
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Cont
Snack Foods
o The food plan should be determine in such a waythat is should satisfy the requirements of the guestand the budget of the Hotel Industry.
o As Most people coming to a hospitality roomwants to munch, since they are likely travellingand not on a regular food schedule. For thisreason, we should offer a bowls of non-perishablesnack food, throughout the room.
o So depending upon the budget, kitchen facility,
serving staff to maintain the food display weshould add fun foods in order maintain thestandard.
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HOSPITALITY ROOM IN
DIFFERENT HOTEL
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Tratders Hotel, Kuala Lumpur
Hospitality Room
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Impania Hotel, Kuala LumpurHospitality Room
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Embassy Suites, Charleston
Hospitality Room
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Hotel Delta,Toronto
Hospitality Room
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FUNCTION OF A HOSPITALITY ROOM
Hospitality room in a hotel provides a firm or peoples toconduct various events, celebration, meetings, etc.
Arrangement for and staff Hospitality Room at hotel, stock withfood and drink, serve as host.
Food and drink offered should include an assortment of sodas,bottled water, wine, beer and snacks.
Its nice to have cards and games available too.
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INTERNET IN A HOSPITALITY ROOM
The computers were set up with web access to frequentlyused email systems, such as AOL, Yahoo, Hotmail, EarthLink,and Juno.
A technical person should be available to help out with initial
setup and testing.
A committee member should be present at all times the roomis open in order to troubleshoot and insure the security of thecomputers.
May also include arrangements for Internet connections sothat meeting participants can check their email.
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HOSPITALITY ROOMS SNACKS IDEAS
Hospitality rooms are generally used as meet-and-greet areasfor businesses.
They are also used by people hosting a variety of events.
Normally, hospitality rooms are filled with snack food anddrinks for attendees to nibble and sip while mingling.
Giving guests a topic for conversation by offering themdifferent snack options each time we recreate the hospitalityroom.
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CONT
Fresh Fruit
Fill small bowls with seasonal fruit like raspberries.
People who make use of hospitality rooms are not at home,which means that unless they decide to visit a grocery store,
they only have access to fast food .
The high-calorie food tends to leave a feeling of fatigue.
Leave guests refreshed by setting out bowls of fresh fruit.Instead of using commonly found granny smith apples and
oranges, serve kumquats, pink lady apples and peaches.When possible, place bowls of seasonal fruit like strawberriesand blueberries out for guests.
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IMPORTANCE OF HOSPITALITY ROOM
Hospitality room are used for various types of events by which afirm can improve its Relationships which are fostered by sharedexperiences and events.
Hospitality room are booked to conduct board meeting of a firmwhere they can meet and discuss on certain topics and alsoenjoy the services provided in the room like snacks, fruits and
vegetables salads, soft drinks and wine. Events are held in hospitality room of a hotel to promote their
trade relation with different clients and customers.
Events held in hospitality room provide a great way to makefriends with clients and customers and make their goodwill.
Its also important because it is the only type of a room in a hotelwhere board meetings, sales promotion event, shows forintroducing and promoting new things in to the market,entertaining clients and customers etc. are held, so every hotelmust have a hospitality room.
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SELF OPINION ABOUT THE PROJECT
Since Hospitality industry has the wide range of facilities, itshould keep its standard according to the mark for the furtherenhancement of the sector
Meeting up all the requirement for the safety of the guest,there should be proper vigilance as this days many Hotel
Industries like Hotel Taj, Oberoi Hotel were encountered by theTerrorist.
We should also take into consideration that the tourist comingto our country should be well guided, and properly treated bythe people.
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BIBLIOGRAPHY
www.google.com www.ehow.com
www.aallnet.org
www.alexisexhibits.com
www.dictionary.reference.com
www.moscow-hotels.net
www.wgc2012.com
www.suite101.com
www.embassysuites1.hilton.com
www.mandalayplace.com
en.wikipedia.org
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THANK YOU