Neeraj Jha ( 8 Year work experience in Quick Service Restaurant )

Address : 507, Nikhil, Sector-45 Gurgaon, Delhi- NCR

Mobile: +91-9718805882 Email: jhaneeraj128@ymail.com

AREAS OF EXPERTISE

Store Management Employee Management Operation Management Customer Service

Team Leading Visual Merchandising

Complaints Management Staff Scheduling Sales and Local Marketing Density Analysis

Cost & Stock Control

Inventory Management

SUMMARY

8 Years of Hospitality experience

Good Listener, Fast Learner, Confident and Multi-tasking abilities

Ability to work in a Highly Motivated Team Environment

Good Analytical and Problem Solving Skill

Positive Outlook and Open-minded approach

Appetite and Interest to learn continuously

Dependability, Dedication, Flexibility, Hardworking, Sincere & Honest

WORK EXPERIENCE

CAFÉ LITE RESTAURANTS (IRCTC) AJMER MAY 2016 ONWARDS

Restaurant Manager (FOOD PLAZA) Take Responsibility for the business performance of the Restaurants Analyze and plan Restaurant sales levels and profitability Organize marketing activities, such as promotional events and discount

schemes Prepare Report at the end of the shift/week, including staff control,

food control and sales.

Create and executes plans for department sales, profit and staff development

Set Budgets or agree them with senior management.

Plan and coordinates menus

Coordinate the operation of the restaurant during scheduled shift. Recruit, Train, Manage and motivate staff.

Respond to customer quires and complaints.

Meet and greet customers, Organize table reservation and offer advice about menu choices.

Maintain high standards of quality control, hygiene and health and safety.

Check stock levels, order supplies and prepare cash drawers and petty cash

Identify HR requirements and initiate the recruitment induction and training.

Papa John’s - Pizza (Doha Qatar) 2013-2015 Restaurant Shift Manager (Store In charge)

Handling day wise operation Team member deployment in store as per daily forecasting. Sending daily reports to HO Making GRN ( Goods Requirement Note) Daily inventory of material and food cost. Handling activities to meet daily sales target. Monitoring COS ( Cost of sales) Giving training to new joiners Handling customer complaint for dine in and delivery Handling cash management system. Handling JRMS ( Jawad Restaurant Management System.)

Pizza Hut 2009-2011 Shift Manager

Day wise Operation Shift Management Sales Projection as per target Staff deployment Team member briefing Cash management and banking Day wise stock management Day wise food preparation as per projection

Barista Coffee Companies Limited 2006-2008 Chief Brew Master

Organizing Counter

Station Setup

Sales Target

Stock Management

Counter Service

Training new Brew Master

Pizza Hut 2004-2006 Team Member

Schedule Checkup Station Setup

Preparation according to projection chart Stock requirement management and follow-ups Product and quality checkup

EDUCATIONAL QUALIFICATION

10+2 : Jagdish Nanadan College, Madhubanni, Bihar in Second Class.

PERSONAL INFORMATION

Father’s Name: Kailash Jha

Date of Birth: 03 – 07 – 1984 Languages Known: English, Hindi and Marathi Permanent Address: Village Chanan Pura, Dist. Madhubani, Bihar.

REFERENCES -Available on request. Yours faithfully,

( Neeraj Kumar Jha )