nlp and coaching for healthcare professionals: … and coaching for healthcare professionals:...

N LP a n d Coa c h ing fo r Hea lthca re P rofe s s io na l s : D eve lo p ing E x pe r t P r ac t i ce

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This website is designed to accompany NLP and Coaching for Healthcare Profession-als: Developing Expert Practice. The book is written by Suzanne Henwood and Jim Lister with contributions from Liz Holland.

Within the book you will fi nd an access code to this website, which allows you to download and use many of the useful tools outlined in the book, so that you can return to them time and time again. The access code for this website is the last word on page 209 of the book.

We hope you use these tools to get the results you want to get. If you would like any individual support, coaching or training as a result of reading this book and using these tools, please do not hesitate to get in touch with us.

To view the index of tools available to download click here.

Suzanne HenwoodSuzanne is a Master Practitioner in both NLP and Time Line Therapy and holds a doctorate in CPD Effectiveness and an MSc in Applied Radiography. She runs her own business in coaching and training and works to develop services through people development, through a strong belief in the need to invest in and support people so that they can fulfi ll their potentials and improve services provided.

Suzanne is a radiographer by professional background and spent many years in education, fi nishing her university career as Director of Postgraduate Studies in Health at a London University. From there she moved to a large UK charity, where she managed a National Institute of Education, based in seven universities around the country, providing leading edge education and development initia-tives to a range of professional disciplines in the fi eld of cancer and palliative care.

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2 ❊ N L P & C O A C H I N G F O R H E A L T H C A R E P R O F E S S I O N A L S

In 2005 she set up her own company, with a number of associates, taking NLP into the healthcare community in order to infl uence and change practice, through individual professionals and the teams in which they work.

Suzanne holds an adjunct professorship in Auckland, New Zealand and sits on a Department of Health advisory group for strategy and policy in social care.

She works at professional body level for the College and Society of Radiogra-phers and continues to be passionate about improving services for patients and staff alike.

Suzanne is a member of ANLP (Association of Neuro Linguistic Program-ming) and Association for Coaching.

Contact:E-mail: [email protected]: www.henwoodassociates.co.uk

Jim ListerJim Lister is a Master Practitioner in NLP and has worked as a trainer and coach within his own business, the C:Change Partnership for the past nine years. Jim’s work is spread over the private, public and charitable sectors, and has developed a focus around designing work within healthcare settings.

Over the past three years, Jim has been employed extensively by Macmillan Cancer Support, and has delivered a lecture programme to postholders exploring may of the themes contained within this book. He also works with NHS Trusts in both South and North Wales to help build effective teams and develop individuals.

Contact:Email: [email protected]: www.cchangepartnership.co.uk


D E V E L O P I N G E X P E R T P R A C T I C E ❊ 3

Liz HollandLiz has more than 30 years experience in radiology having originally qualifi ed as a Medical Radiation Technologist before moving into management of the radiol-ogy services at Dunedin Hospital, New Zealand. She left radiology to working in health-related change management projects where Liz experienced the impact of having her position made redundant. She left the health sector and developed a ‘portfolio’ career being employed part time as a career consultant with Career Services and established her private business as a professional supervisor and Life Coach. Liz qualifi ed as a Life Coach through the virtual university, Coach U. She now works with a wide range of people of different ages, ethnicity, educational and health backgrounds assisting them in clarifying how they want to live their lives.

Liz also offers custom-designed workshops to assist workplaces or groups with an issue or goal they wish to achieve.

Liz is a member of the International Coach Federation, Career Practitioners Association of New Zealand and the NZ Institute of Medical Radiation Tech-nologists. Liz holds a Diploma of the College of Radiographers (London); NZOQ Certifi cate in Quality Assurance and is the recipient of an Honorary Master in Health Science (Medical Radiation Technology) from Unitec New Zealand.

Contact:Email: [email protected]: www.lizholland.biz

IndexHere you can fi nd a list of downloadable PDFs, together with page numbers that refer to accompanying text within NLP and Coaching for Healthcare Professionals that outlines the use of the tools.

Eye Accessing Cues Record Sheet (Page 54–55)Wheel of Life (Standard) (Page 66)Wheel of Life (to adapt to your own personal areas of priority)Using Values in Decision Making (Page 92)Goal Setting (Table 1) (Page 142)Goal Setting (Table 2) (Page 146)


Eye Ac c e s s i n g Cu e s Re c o rd S h e e t

To assess Visual Remembered:

What colour is your front door?

What colour is your favourite mug?

What colour uniforms do nurses wear?

What was the last thing you watched on TV?

To assess Visual Construction:

What would your uniform look like if itwas bright pink

What would your staff room look like ifit was painted with green spots?

What would your best friend look like ina red wig?

What would the waiting room look like ifit was full of comfy modern sofas

To assess Auditory Remembered:

What does an emergency bleep soundlike?

What sort of ring does your departmenttelephone make?

Can you think of someone with a verydistinctive laugh: What do they sound like?

Has a patient or colleague ever shoutedat you: What did they sound like?



To assess Auditory Constructed:

Can you imagine the sound of people in thewaiting room singing?

What does the sound of a heart monitorand a dripping tap sound like together?

What would your receptionist sound likeif she spoke like Mickey Mouse?

Can you imagine what you would soundlike if you had a very high or low voice?

To assess Auditory Digital(Internal Self Talk):

Just listen to your own internal voice fortwo minutes – how do you know it isyour voice?

When do you talk to yourself?

What do you often say to yourself –inside?

Just say to yourself ‘I am good at my job’

To assess Kinesthetic Remembered:

What does it feel like to hold a newbornbaby?

What does it feel like when someone youhelp really expresses their gratitude to you?

Can you remember the last time youfelt really good about some aspect ofyour work? When you knew you haddone a really good job?

What does it feel like to be called out inthe middle of the night?



To assess Kinesthetic Construction:

Imagine the feeling of cotton wool turninginto a glass beaker

Imagine the feeling of skin turning intowater

What would it feel like if when you werereally angry about something you turnedthat anger into laughter and joy?

What would it feel like to feel really tired, after a long shift, then suddenly feeling fullof energy and really motivated to dosomething exciting?

Source: Henwood Associates and C:Change Partnership.



Wheel of Life (Standard)

Place an X on each spoke to indicate how satisfi ed you are with each area of your life.

Fun & Recreation

Physical Environment

Friends & Family

Personal Development

Career

Significant other / Romance

Health & Fitness

Finances




Wheel of Life (Adaptable)

Complete the labels for the main areas of importance in your life.

Place an X on each spoke to indicate how satisfi ed you are with each area of your life.




Using Values in Decision Making

Using Exercise 5.2 on page 87, use the Table below to help you to make a decision between two options by indicating which options meets your values. You can score each out of ten for even greater ability to objectively choose between two options.

Record your top eight values in the left hand column and indicate under each option where those values will be met and/or score how well they are met out of ten.

Values Hierarchy for Option 1 Option 2relevant area (egwork, health)

1.

2.

3.

4.

5.

6.

7.

8.

Score:




Goal Setting (Table 1)

Specifi c Goal Goal Evidence of Ecology Defi nition Achievement through actions

Primary Long TermGoal

Medium Term Goals

Short Term Goals




Goals Setting (Table 2)


IdentifiedSpecific Goal

OptionsMeant forReachingGoal

Action PlanIndividualTargetsTimetable

RecordedEvidencefor Feedback

NewTargets

NewActionPlan


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