no more cruise control: driving change with students, staff, and space
TRANSCRIPT
No More Cruise Control
Driving Change with Students, Staff, and Space Photos courtesy of Pixabay - Creative
Commons, no attribution required,
unless otherwise noted.
Joe Hardenbrook
Carroll University
@mrlibrarydude
Our Roadmap
WorkflowsAssessment
KindnessAudit
EnhancedPatronCount
Survey
Carroll University
● 3,503 students● BA, BS, BSN, MBA, M.Ed.,
MSN, MSE, MOT, DPT● Top Majors:
○ Exercise Science○ Nursing○ Psychology○ Biology○ Business Administration
Change is Your Competitive Advantage
Library Staffing
Library Staffing
Library Staffing
● Director duties: BRITTANY● Liaison duties (Research assistance, Info Lit, Collection Development:
○ Art: SUSAN○ Graphic Communication: NANCY○ Music: JOE○ Theatre: BRITTANY○ Photography: SUE
● Archives: SUE● ContentDM sys admin: JOE● Website: JOE● Digital signage/web graphics: JOE● WebOPAC sys admin: NANCY● Security Cameras: BRITTANY● Patron Count Records: CAROLE● Reserves: CAROLE
Impact of the loss of one position
Workflows Assessment
What do you do?
What would you like to spend
more time on?
Is there anything you should invest
less time in?
Workflows Assessment
Staff buy-in needed
Assessment, NOT evaluation
Budget-conscious universities
Workflows Assessment
Workflows Assessment
Workflows Assessment
What did we learn?
Kindness Audit
Image source: “Random Acts” by mtsofan. Flickr Creative Commons: https://www.flickr.com/photos/mtsofan/2300235407/
kahoot.it
Kindness Audit
What is it?Wayfinding
Signage
Spaces
Furniture
Kindness Audit
How do you do it? Things I like
Things I don’t like
Things that surprise me
Things that confuse me
Things I have questions about
Kindness Audit Things I don’t like
Kindness Audit Things I don’t like
Kindness Audit Things I don’t like
Kindness Audit Things I don’t like
Kindness Audit Things that confuse me
Kindness Audit Things that surprise me
Kindness Audit Things I have questions about
Kindness AuditThings I like
Kindness Audit Things I like
Kindness Audit Things I like
Kindness AuditThings I like
Kindness Audit - Changes
Kindness Audit - Changes
Kindness Audit - Changes
Kindness Audit - Changes
Kindness Audit - Changes
Kindness Audit - Changes
Enhanced Patron Count
andStudent Surveykahoot.it
Enhanced Patron Count
Why did we do this?
What is it?
Enhanced Patron Count
What did we record? Data entry:
Qualtrics survey form bookmarked on iPads
Enhanced Patron Count
● Computer-group ● Computer-solo● Eating or Drinking● Resting/Sleeping● Phone Use● Socializing● Staff interaction● Study-group● Study-solo
Enhanced Patron Count
Additional staff
observations
Furniture
TechnologyInfrastructure
NoisePatronsExample
Student Survey
Compliments the Enhanced Patron
Count
Why did we do this?
Student Survey
Qualtrics survey
70 questions
Survey Questions
● General Building ● Physical Materials● Electronic Materials● Library Technology● Furniture● Learning in the
Library● Noise Level
Student Survey
What did we find out?
What do you feel is the purpose of the library in your life?● A place to study● A place to focus● A place to complete academic
work● A place to be productive● A place to meet up with people● A place to research
Student Survey
Anything in the Library that prevents you from completing
your academic work effectively?
Noise
Space
Weekend hours
Infrastructure
Furniture
Changes
Changes “Whiteboards everywhere!”
Changes More comfy lounge furniture
Changes No more “creaky” chairs
When you think you have enough outlets -
add some more!
Changes
Got water?
Changes Request for microwave & refrigerator
Additional group study rooms
Soundproofing study rooms
What’s Next?
