noc powerpoint dashboard
TRANSCRIPT
NOC PowerPoint Dashboard
a.k.a. Uberfingers dashboard
Command and control• Date and time of current shift:• Start• Finish
• NOC Manager on duty• Other shift leaders• Service Delivery Manager• Major Incident Manager
Tiger team status• echo• whisky• delta• romeo• bravo• alpha
RAG status of teams in “the trenches”
Security Data centre
PhySec InfoSec Electrical Cooling Fire-safety
Apps Support
Applications
Operations
Infrastructure
Servers Storage Voice Networks
Ongoing SLA or contract violations
Last 10 maintenance tasks completed
Next 10 maintenance tasks scheduled
Planned continuity tests scheduled• Inverter or generator tests, network path protection
tests, business continuity or application high availability tests.
Resources available to the NOC
Resources unavailable to the NOC
Changes completed during the past week• So if it is Wednesday, then all the changes completed
since the previous Thursday. This includes the status on whether they have been successful or failed.
Changes scheduled for the next week• Thus if it is Tuesday, then all the changes scheduled up
to the next Monday
Emergency changes completed and in progress.
Top 10 most ongoing projects of which the NOC must be aware.
Top 10 congested network links
Top 10 devices with temperature alerts
Top 10 devices with cooling alerts
Top 10 devices with storage (such as RAID failures) or capacity alerts
Systems/devices with known problems or symptoms of degradations