non-formal of normal - first · meet cert.lv •latvian national and governmental cert for 2...
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Non-formal –everything out of normal
Svetlana Amberga CERT.LV, 16.06.2017.
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Meet CERT.LV• Latvian national and governmental CERT for 2 million inhabitants
• One team, small administrative body
• 30+ team members
• Mostly IT experts, plus PR and communication experts
• Average age – 35 years
• We already have once a year sports games and team meetings once a
month
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Communication challenges
• New members in team
• Unclear roles
• Sluggish talks (mostly about malware, code execution)
• Use of a digital communication prevails (emails, chat, jira, wiki, etc.)
• Broad specialization required
Goal is to improve skills
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Solution – training
• Learning by doing outside the comfort zone
• Creates new ways to communicate with each other
• Team learns from interaction
• The goal is better team performance
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What approach to choose?
Informal
Non-formal
Formal
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What can team learn non-formal?
• Communication
• Team roles
• Weak and strong sides of team
• Feedback skills
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CERT.LV team building experience
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Half a day on skies and ropes• Getting to know each other with help of drawing
• 30 people divided in 3 sub-teams
• Skiing in forest to find a secret code
• Exercise on ropes for trust building
• Moving boxes to test communication
• Give feedback
• Raise motivation
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Design of team training
BREAK LEARN CONNECT EVALUATE
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Benefits from team building
• Getting to now each other
• Place to talk about “life”
• Everyone had to communicate to complete the task
• Support and approval from the team
• Great outdoor experience
• Confidence that we have a cool team
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We had team building.It worked.
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Group dynamics
FORMING STORMING NORMING PERFORMING
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Empower your team
• Communication is skill. You have to learn it.
• Communication is about connection
• People follow people - teams follow their leaders
• Every team is as strong as its weakest link
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David A. Kolb
«Learning is the process whereby
knowledge is created through the
transformation of experience»