nonverbal communication 1228306051519765 8
TRANSCRIPT
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Body Language
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Studies show that your words account for only 7% ofthe messages you convey. The remaining 93% is non-verbal.
55% of communication is based on what people seeand the other 38% is transmitted through tone ofvoice.
Themost important thing is to hear what isnt
being said.
Peter Drucker
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Nonverbal communication includes all unwritten and unspokenmessages, both intentional and unintentional.
An enduring image the
message this photograph was
meant to send out was vital to
Middle East peace.
What does the body language
of those in the image suggests?
Is that also beingcommunicated to the world?
http://eig.edina.ac.uk
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Forms of Nonverbal Communication
Time
Space
Territory
Eye contact
Facial expression Posture and gestures
Physical appearance of people
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Jockeying for position
Inclusive - Non-inclusive
How you include/exclude others in a group
Parallel body positions Will position yourselves to relate to each
other
Side by side are neutral
Facing means people are involved
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Territory
Intimate
Touching
6-18
Personal
Close -1 to 2
feet Far - 2 to 4
feet
Social
Close 4-7 feet
Far - 7-12 feet
Public
Close - 12-25
feet Far - 25 feet or
greater
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Eye Contact
Eye contact is the most obvious way you communicate. When you arelooking at the other person, you show interest. When you fail to makeeye contact, you give the impression that the other person is of no
importance. Maintain eye contact about 60% of the time in order tolook interested, but not aggressive.
Eye-to-eye confrontation-honest and direct
Business-Eyes & Forehead-business transaction
Social-Forehead to lips-social interaction
Intimate-From head to toe-call for intimacy Eyes keep shifting-lack of concentration
Evasive eyes-lack of credibility
Stammering eyes-lack of confidence
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Facial Expression
Facial expression is another form of non-verbalcommunication. A smile sends a positive message and isappropriate in all but a life and death situation. Smiling
adds warmth and an aura of confidence. Others will bemore receptive if you remember to check yourexpression.
Smile: Open personality Felt smile, Miserable smile, False smile
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Same Sign, Different Meanings
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Gestures & Posture
The position of your head speaks to people. Keeping your head straight, which is not the sameas keeping your head on straight, will make you appear self-assured and authoritative. Peoplewill take you seriously. Tilt your head to one side if you want to come across as friendly andopen .
How receptive you are is suggested by where you place your arms. Arms crossed or folded overyour chest say that you have shut other people out and have no interest in them or what theyare saying. This position can also say, "I don't agree with you." You might just be cold, butunless you shiver at the same time, the person in front of you may get the wrong message.
How you use your arms can help or hurt your image as well. Waving them about may showenthusiasm to some, but others see this gesture as one of uncertainty and immaturity. The bestplace for your arms is by your side. You will look confident and relaxed. If this is hard for you,do what you always do when you want to get better at something - practice. After a while, it willfeel natural.
The angle of your body gives an indication to others about what's going through your head.Leaning in says, "Tell me more." Leaning away signals you've heard enough. Adding a nod of
your head is another way to affirm that you are listening. Posture is just as important as your grandmother always said it was. Sit or stand erect if you
want to be seen as alert and enthusiastic. When you slump in your chair or lean on the wall, youlook tired. No one wants to do business with someone who has no energy.
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Appearance & Voice
Voice Qualities
You were late.
You were late.
You were late.
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Handshake
Open Palms: Positive Personality
Equal handshake: Equal in behaviour and attitude with no complexes
associatedTight Grasp: Superiority Complex
Limp Handshake: Inferiority Complex
Informal Handshake: Informal behaviour and attitude
Politicians Handshake: Deceptive behaviour
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Positive body language signals
1. Yawning/cupping chin in hands Boredom, fatigue
2. Frowning Annoyance, disagreement
3.Continued gaze, no head movement Not attentive, dislikes what is said, nocooperation
4. Drumming fingers, tapping foot Impatience, boredom
5. Looking over spectacles/Narrowing eyes Disapproval, disbelief, dislike
6. Glasses removed and put down No longer listening, already made thedecision
7. Shifting position continually to avoid eyecontact
Not relaxed, disagreement
8. Stroking nose/rapid blinking Negotiations, defensive, exaggeration,lying
9. Tilting head Interested, listening
10. Stroking chin Great interest, concentration
11. Leaning forward Concentrating, increases emphasis
12. Leaning backward Looking for conclusion, thinking, inviting
13. Clasping both hands behind the neck Extreme confidence, relaxation
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Nonverbal Behaviorand Perception
A Matching Quiz
1. Insecurity 2. Defensiveness 3. Cooperation
4. Confidence 5. Nervousness 6. Frustration
Short breaths, tsk sound, clenched hands, wringing hands
Hands behind back, hands on lapels of
coat, broad gestures
Arms crossed, sideways stance, touching and rubbing
nose, rubbing eyes, drawing away
Open hands, upper body in sprinters position, sitting on
edge of chair, hand-to-face gestures
Clearing throat, whew sound, whistling, smoking,
fidgeting, tugging ears
Pinching flesh, chewing pen, biting fingernails
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Nonverbal Behaviorand
PerceptionA Matching Quiz
1. Insecurity 2. Defensiveness 3. Cooperation
4. Confidence 5. Nervousness 6. Frustration
Short breaths, tsk sound, clenched hands, wringing hands
Steepled hands, hands behind back, hands on lapels of
coat, broad gestures
Arms crossed, sideways stance, touching and rubbing
nose, rubbing eyes, drawing away
Open hands, upper body in sprinters position, sitting on
edge of chair, hand-to-face gestures
Clearing throat, whew sound, whistling, smoking,
fidgeting, tugging ears
Pinching flesh, chewing pen, biting fingernails
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By Vivekananda