nortel networks ip2002 user guide

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Nortel Communication Server 1000

IP Phone 2002User Guide

Title page


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Revision history

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Revision history

March 2006Preliminary 5.09. This document is up-issued to support

Nortel Communication Server 1000 Release 4.5.

Note:Add procedure for checking date and time of an entry in the

Redial List or Caller List. The Security features section has a new

Secure communication subsection. The View telephone

information section was updated. The LOGOs, copyright, and

trademark information were updated.

August 2005

Standard 5.00. This document is up-issued to support


February 2005

Standard 4.00. This document is up-issued to support the 8.x

Firmware Upgrade for IP Phones.

September 2004



October 2003


Succession 3.0 Software.

November 2002

Standard 1.00. This document is issued to support Meridian 1

Release 25.40 and Succession Communication Server forEnterprise 1000, Release 2.0.


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Revision history

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Contents

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Contents

About the Nortel IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 19

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Secure communication . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Managing your Station Control Password . . . . . . . . . . . . 19

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 23

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 23

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 25

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Connecting the components of the phone . . . . . . . . . . . . . . . 25

Configuring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 27

Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Adjusting the display screen contrast . . . . . . . . . . . . . . . . 30

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Selecting date/time format . . . . . . . . . . . . . . . . . . . . . . . . 31

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 32

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 32

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 33

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Enabling/disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . 34

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 35

Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 37


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Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Configuring the Callers List log . . . . . . . . . . . . . . . . . . . . 38

Configuring New Call indication . . . . . . . . . . . . . . . . . . . . 39

Configuring Preferred Name Match . . . . . . . . . . . . . . . . . 40

Configuring Area Code setup . . . . . . . . . . . . . . . . . . . . . . 41

Configuring Name Display format . . . . . . . . . . . . . . . . . . . . . . 43

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Using off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Using on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 48

Making a call using the Corporate Directory . . . . . . . . . . 49

Making a call using the Personal Directory . . . . . . . . . . . 50

Making a call using the Callers List . . . . . . . . . . . . . . . . . 51

Making a call using the Redial List . . . . . . . . . . . . . . . . . . 52Viewing the date and time of a call . . . . . . . . . . . . . . . . . 52

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Using Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64


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Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 65

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 69

Displaying incoming call information . . . . . . . . . . . . . . . . . . . 70

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Talking with more than one person . . . . . . . . . . . . . . . . . . 82

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using the Conferee Selectable Display

and Disconnect feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 88

Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Using the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using Call Page Connect to make an announcement . . . . . . 90


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Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . . 91

Charging a call or charging a forced call . . . . . . . . . . . . . . . . 92

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . . 96

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 103

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 110Using Virtual Office on your remote telephone . . . . . . . 112

Using Virtual Office on your office telephone . . . . . . . . . 113

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 114

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 115

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 117

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 118

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 118

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 119

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 120

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 120

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 122

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125


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Access External Server Applications . . . . . . . . . . . . . . . . 127

Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 128

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

IP Phone Key Expansion Module (KEM) . . . . . . . . . . . . . . . 130

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139


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About the Nortel IP Phone 2002

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The Nortel IP Phone 2002 brings voice and data to the desktop byconnecting directly to a Local Area Network (LAN) through an Ethernet

connection.

Note 1:All features are not available on all telephones. Consult your

system administrator to verify which features are available for your

use.

Note 2:In this guide, programmable line (DN)/feature key labelsdisplay beside the key, and soft key labels display directly above the

key. Figure 1 shows key labels.

Figure 1: Programmable line (DN)/feature key and soft keylabels

Basic features

The IP Phone 2002 supports the following features:

four programmable line (DN)/feature keys (self-labeled)

four soft keys (self-labeled) providing access to a maximum of ten

features


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Note 1: Some IP Phone 2002 phones are not configured to support

soft key functionality. Consult your system administrator.

multi-field LCD display screen

call timer to indicate the duration of each call

speaker for on-hook dialing or on-hook listening

volume control bar for adjusting ringer, speaker, handset, and

headset volume

six specialized fixed keys:

Quit Directory

Message (Inbox)

Outbox/Shift (reserved for future development)

Services

Expand to PC

four call processing fixed keys:

Hold

Goodbye

Handsfree

Mute

shared LAN access with a PC

headset jack with On/Offkey

automatic network configuration

hearing-aid compatibility


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Figure 2 shows the IP Phone 2002.

Figure 2: IP Phone 2002

Telephone controls

Note: Some IP Phone 2002 are equipped with optional key caps.

Text in parenthesis indicates labels appearing on the key caps. For

example, (Services).

Use the Volume control bar to adjust the

volume of the ringer, handset, headset,

speaker, and the Handsfree feature. Press

the right side of the rocker bar to increase

volume, the left side to decrease volume.


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Programmable line (DN)/feature keys are

extra DNs or feature keys used to access

additional features.

A steady LCD light beside a line(DN) key

indicates that the line is active. A flashing

LCD indicates that the line is on hold.

A steady LCD light beside a feature key

indicates that the feature is active. A flashingLCD indicates that the feature is being

programmed.

Use the Goodbye key to terminate an active

call.

Press the Hold key to put an active call on

hold. Press the line(DN)key beside the

flashingLEDindicator to return to the calleron hold.

Press theMessage (Inbox) key to access

your voice mailbox.

Use the Navigation keys to scroll through

menus and lists appearing on the LCD

display screen.

(Goodbye)

(Hold)

(Message)


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Press the Services key and use the

navigation keys to access the following

items:

Telephone Options:

Volume adjustment

Contrast adjustment

Language

Date/Time

OnHook Default Path

Display diagnostics

Local Dialpad Tone

Ring type

Change feature key label

Set Info

Password Admin:

Station Control Password

Note: The Password Admin menu is

not available on all IP Phone 2002

phones. Consult your system

administrator.

Display Network Diagnostics Utilities

Note: Only your system administrator

or service provider can use Display

Network Diagnostics Utilities to perform

Internet diagnostics.

(Services)


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Continued

Virtual Office Login and Virtual Office

Logout (if Virtual Office is configured).

Test Local Mode and Resume Local

Mode (if Media Gateway 1000B isconfigured).

Note 1: Press the Services key to exit

from any menu or menu item.

Press the Headset key to answer a call

using the headset or to switch a call from the

handset or handsfree to the headset.

Press the Speakerkey to activate

handsfree. The speaker LED indicator lights

to indicate when handsfree is active.

Press the Directory keyto access directoryservices.

Press the Mutekey to listen to the receiving

party without transmitting. Press the Mute

key again to return to two-way conversation.

The Mute key applies to handsfree, handset,

and headset microphones. The Mute LEDindicator flashes when the Mute option is in

use.

Soft keys (self-labeled) are located below

the display area.The LCD label above the

key changes, based on the active feature.

Note: When a triangle appears before asoft key label, the feature is active.

(Services)

(Directory)

(Mute)


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Press the More.. key to access the next

layer of soft keys (self-labeled).

When a message is left for the user, the

Message waiting indicatorflashes. Also,

this indicator flashes when the telephone

ringer is ON.

Press the Quit key to end an activeapplication. Pressing the Quit key does not

affect the status of calls currently on your

telephone.

The Expand to PC key is a fixed key

reserved for future development.

The Outbox/Shift key is a fixed key that is

reserved for future development.

(Quit)

(Expand)

(Shift)


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Telephone display

The IP Phone 2002 has two display areas:

The upper display area contains single-line information for items such

as caller number, caller name, feature prompt string, user-entered

digits, date and time information, and telephone information.

The lower display area provides soft key label information.

Figure 3 shows an idle LCD screen.

Figure 3: IP Phone 2002 LCD screen


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Call features and Flexible Feature Codes

System administration is required for call features and Flexible Feature

Codes (FFCs). Contact your system administrator to configure thesefeatures and codes on your telephone.

Call features and FFCs must be assigned to your telephone and

supported by system software.

Security features

This section describes the following features, which are designed to

enhance the security of yourIP Phone 2002: Secure communication

Managing your Station Control Password

Secure communicationYour IP Phone 2002 supports secure communication using SRTP and a

Pre-Shared Key (PSK) media encryption feature. If the feature is enabled,

a security icon (:) appears on the screen when your call is secured

using SRTP (PSK). Contact your system administrator to find out if this

feature is enabled on your phone.

Managing your Station Control Password

Your Station Control Password (SCPW) enables the following security

features:

Electronic Lock to prevent others from making calls from your

telephone.

Password-protected telephone features (for example, Personal

Directory, Redial List and Callers List).

Your initial SCPW is defined by your system administrator. Please contact

your system administrator for detailed information.


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To change your password (SCPW):

(Services)

1. Press the Services key.

2. Press the Up/Down navigationkeys to

scroll and highlight Password Admin.

3. Press the Select soft key.

4. Use the dialpad to enter your password

at the prompt.

5. Press the Up/Down navigation keys to

scroll and highlight New Password.


7. Use the dialpad to enter the new

password.


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Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

8. Press the Select soft key to accept the

new password.

Note: If you have been locked out of

your IP Phone 2002, or have forgotten

your SCPW, please contact your system

administrator.

(Directory)

1. Press the Directory key.


scroll and highlight Change ProtectionMode.

3. Use the dialpad to enter your password

(if Password Protection is enabled).

4. Press the Entersoft key.


highlight one of the following:

Enable Password Protection

Disable Password Protection


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6. Choose one of the following soft keys:

Yes to accept the selection.

No to return to the Directory menu.

7. Press the Done soft key.

or


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Entering and editing text

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You can enter and edit text on your IP Phone 2002 using the followingmethods:

Enter and edit text using the telephone dialpad.

Edit text using the soft keys.

Entering text using the dialpad

You can use the dialpad to enter text when you use features such as

Personal Directory, Redial List, and Callers List.

For example, if you want to use the letter A, press the number2 key

once. If you want the letter C, press the number2 key three times.

Note: No letters are associated with the number 1 or the 0 keys.

Editing text using the soft keys

You can use soft keys to edit text when you use features such as

Personal Directory, Redial List, and Callers List.

To edit an entry in your Personal Directory, press the Directory key, and

select the desired entry from your Personal Directory.

To edit text:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to

perform.

4. If the key you want is not visible, press the More.. soft key to accessadditional soft keys (self-labeled).

5. Press the Up navigation key to access the symbols.

6. Press the Left/Right navigation keys to move to a specific symbol.


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7. Press the Choose soft key to select a symbol.

8. Press the Next soft key to submit your changes.

Table 1 describes the soft key editing functions on the IP Phone 2002.

Table 1: Editing soft key description

Key Description

Cancel Action is cancelled.

Choose Select a symbol.

Clear Clear the input field.

Case Switch the next character to either uppercase

or lowercase.

Delete Backspace one character.

Done/Select/Enter Meaning depends on application.

More... Access additional soft keys.


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Connecting the components

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Before you begin

Connecting the components of the phone

1. Connect one end of the handset cord to the handset jack (identified

with a handset icon) on the back of the telephone. Connect the other

end to the jack on the handset.2. Choose one of the following connections:

a. For a telephone not sharing LAN access with a PC, connect one

end of the CAT5 line cable to the LAN ethernet port located on

the back of the telephone (identified with a LAN icon). Plug the

other end of the CAT5 line cable into the IP network.

b. For a telephone sharing LAN access with a PC, connect one end

of the CAT5 line cable to the LAN ethernet port located on theback of the telephone (identified with a LAN icon) and the other

end to the IP network. Insert a second CAT5 line cable into the

PC ethernet port located on the back of the telephone (identified

with a PC icon) and the other end into the computer's Ethernet

port.

3. Contact your installation technician for the proper power option. This

telephone can be powered by an AC adapter or over a LAN.

4. Thread the cord around the strain relief, retaining hook, and channel

provided for a secure power connection.

5. Secure the telephone footstand to the telephone base. Use the angle

grip on the top back of the telephone to change position.

CAUTION

Damage to Equipment

Do not plug the IP Phone 2002 into a regular

telephone jack. This results in severe damage

to the IP Phone. Consult your system

administrator to ensure that you plug yourtelephone into a 10/100BaseT Ethernet jack.


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Figure 4 shows connections on the IP Phone 2002.

Figure 4: IP Phone connections


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Configuring options

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Configuring options

The IP Phone 2002 Services menu lists the following submenus:

The Telephone Options menu enables you or your system

administrator to configure telephone preferences.

Password Admin menu enables you or your system administrator to

change the Station Control Password.

TheVirtual Office Login and Test Local Mode (for Branch Office)

menus are listed when an IP Phone 2002 Class of Service is

configured for Virtual Office and Branch Office. For more information,see Using Virtual Office on page 110.

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all IP Phone 2002 phones.

Consult your system administrator.

The Telephone Options menu offers the following options:

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

Adjusting volume on page 29

Adjusting the display screen contrast on page 30

Selecting a language on page 31

Selecting date/time format on page 31

Contrast adjustmentVolume adjustment...

Language...

Local DialPad Tone

Change feature key label

Ring type...

Date/Time format...

Display Diagnostics

OnHook Default Path Set Info

Call Timer


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Configuring options

28

Enabling OnHook Default Path on page 32

Accessing display diagnostics on page 32

Choosing a local dialpad tone on page 33

Choosing a ring type on page 34

Enabling/disabling Call Timer on page 34

Changing feature key labels on page 35

Viewing telephone information on page 37

When an option has a submenu, an ellipsis (...) appears after the option.

To use the Telephone Options menu:

1. Press the Services key.


scroll and highlight Telephone Options.


4. Use the Up/Down navigation keys to

scroll and highlight an option (for

example, Language).

5. Press the Select soft key. The display

provides information required to adjust

your selection.

(Services)


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Configuring options

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Adjusting volume

To adjust the volume, press the Services key and select Volumeadjustment from the Telephone Options menu.

To adjust the volume:

6. Choose one of the following:

Press the Selectsoft key to save

changes and return to theTelephone Options menu.

Press the Cancelsoft key to keep

existing configurations.


scroll and highlight one of the following:

Ringer

Handset listen

Handsfree listen

Headset listen

Buzzer


or

3. To increase or decrease the volume, do

one of the following:

Press the Down/Up soft keys.

Press the Up/Down navigation keys.

or

own por


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Configuring options

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Adjusting the display screen contrast

To adjust the LCD display screen contrast, press the Services key andselect Contrast adjustment from the Telephone Options menu.

Note: If you have a Nortel IP Phone KEM attached to your telephone,

adjusting the telephones LCD screen contrast also adjusts the

display screen contrast configuration for the IP Phone KEM.

To adjust the display screen contrast:


Press the Selectsoft key to save the

volume level and return to theTelephone Options menu.



or

1. To increase or decrease the display

contrast level, choose one of the

following:

Press the Lower/Highersoft keys.

Press the Up/Down navigation keys.



contrast level and return to the

Telephone Options menu.

Press the Cancel soft key to keep


or

or


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Configuring options

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Selecting a language

The display is available in multiple languages. To choose a language,

press the Services key and select Language from the Telephone

Options menu.

To select a language:

Selecting date/time format

Several date/time formats are available. Formats are based on the

12-hour and 24-hour clocks. To select a date/time format, press the

Services key and select Date/Time from the Telephone Options

menu.

To select date and time format:


scroll and highlight the desired language

(for example, German [Deutsche]).



language and return to the





scroll and highlight the desired format.

Sample formats appear on the upper-

right side of the display area.

or


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Configuring options

32

Enabling OnHook Default Path

The OnHook Default Pathoption allows you to use a headset or theHandsfree feature to operate your IP Phone while it is on-hook. To enable

OnHook Default Path, press the Services key and select OnHook

Default Path from the Telephone Options menu.

To enable Onhook Default Path:

Accessing display diagnostics

The Display Diagnostics option tests the telephones display screen and

indicator lights. To access display diagnostics, press the Services key

and select Display Diagnostics from the Telephone Options menu.



format and return to theTelephone Options menu.



1. Press the Up/Down navigation keys tohighlight one of the following:

Handsfreeenable

Headset enable


Press the Selectsoft key to save thedefault path and return to the




or

or


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Configuring options

33

To select display diagnostics:

Choosing a local dialpad tone

The Local DialPad Tone option produces Dual-Tone Multi-Frequency

(DTMF) sounds, a single tone, or no sound when you press a key on the

dialpad. To choose a local dialpad tone, press the Services key and

select Local DialPad Tone from the Telephone Options menu.

To choose a local dialpad tone:


scroll through the list to view display

capabilities.

2. Press the Cancelsoft key to return to

the Telephone Options menu.


highlight one of the following dialpad

tones:

None to disable all tones.

Short Click to enable a single tone

for all keys.

DTMF to turn on a separate DTMF

tone for each key.



tone selection and return to theTelephone Options menu.



or


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Configuring options

34

Choosing a ring type

The Ring type option configures the telephones ring tone. To choose a

ring type, press the Services key and select Ring type from the


To select a ring type:

Enabling/disabling Call Timer

The call timer measures how long you are on each call. The calling

partys number is displayed for the first 5 seconds of the call, and is then

replaced by the call timer.

To enable or disable the call timer, press the Services key and select

Call Timerfrom the Telephone Options menu.


scroll and highlight one of the ring types.

2. Press the Play soft key to sample the

ring tone.


Press the Selectsoft key to save thering type and return to the


Press the Stop soft key and use the

Up/Down navigation keys to select a

different ring type.




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Configuring options

35

To enable/disable Call Timer:

Changing feature key labelsThe Change feature key label option renames the label displayed next to

each feature key or restores the default labels to the keys. To rename

feature key labels, press the Services key and select Change feature

key labels from the Telephone Options menu.

Note: If a feature key is configured as an autodial key, the label does

not change if the autodial key configuration changes.

To rename the labels:

Choose one of the following:

To enable the call timer, press the

On soft key.

To disable the call timer, press the

Offsoft key.



configuration and return to the




1. Press the Selectsoft key.

or

or


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Configuring options

36

To restore default labels, press the Services key and select

Change feature key labels from the Telephone Options menu.

To Restore the default labels

2. Press the featurekey that is being

changed.

Note: If you enter a prime DN key, anerror message displays.

3. Enter the new information for the feature

key label. To enter special characters,

press the Up navigationkey. For

information about entering text, refer to

Entering text using the dialpad onpage 23.


Press the Select soft key to save the

changes and return to the


Press the Cancel soft key to keepexisting configurations.

1. Press the Selectsoft key.

or


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Configuring options

37

Viewing telephone information

The Set Info option displays the following telephone-specific information:

General Information

Set IP Information

Ethernet Information

Server Information

To view telephone information, press the Services key, select

Telephone Options, and then select Set Info from the menu.

To view telephone information:

2. Use the Up/Down navigation keys to


a. Restore all key labels

Press theYes soft key to change all

feature keys to default values.

b. Restore one key label

Press the Select soft key.

Press the feature soft key.

Press theYes soft key to change theselected feature key label to the

default value.

Note: When labels are changed to

default values, you cannot undo the

change. The labels must be re-entered.

1. Press the Up/Down navigation keys toscroll through the list to view telephone

information.


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Configuring options

38

Configuring call log options

Use the call log option to configure the following preferences:

Configuring the Callers List log on page 38

Configuring New Call indication on page 39

Configuring Preferred Name Match on page 40

Configuring Area Code setup on page 41

Configuring the Callers List log

You can configure the Callers List to log all incoming calls or only

unanswered calls. The default configuration is Log all calls. To logunanswered calls only, press the Services key and select Call Log

Option from the Telephone Options menu.

To log only unanswered calls:

2. Press the Cancel soft key to return to

the Telephone Options menu.


scroll and highlight the Log Mode

option.


3. Press the Up/Down navigation keys toscroll and highlight Log unanswered

calls.


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Configuring options

39

Configuring New Call indication

You can configure the IP Phone 2002 to display a message to indicate

that a new incoming call was received. The default configuration is On. Toconfigure new call indication, press the Services key and select Call Log

Option from the Telephone Options menu.

To configure New Call indication:



configuration.



1. Press the Select soft key to select

Incoming Calls.



scroll and highlight New Call Indication.


or


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Configuring options

40

Configuring Preferred Name Match

You can configure the IP Phone 2002 to display the name of the caller as

defined in your Personal Directory. The default configuration is Off. To

configure Preferred Name Match, press the Services key and selectCall Log Option from the Telephone Options menu.

To configure Preferred Name Match:



New call indication off

New call indication on



configuration.



scroll and highlight Preferred Name

Match.



scroll and highlight one of the following: Preferred name match on

Preferred name match off

or


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Configuring options

41

Configuring Area Code setup

Use the Area Code Setup menu to save up to three area codes. When

an incoming call arrives with an area code that matches one of the threestored area codes, the incoming call number is reordered to display the

telephone number followed by the area code (as opposed to the area

code followed by the telephone number). This reordering is also

performed when a user scrolls through their Callers List. To configure the

area code, press the Services key and select Call Log Option from the


To configure default area codes (maximum of three):



configuration.




scroll and highlight Area Code Setup.




Area Code # 1

Area Code # 2 Area Code # 3

or


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Configuring options

42

To edit area code display:


5. Use the dialpad to enter the number at

the prompt.


Press the Select soft key to save theconfiguration.


the existing configurations.


scroll and highlight Area Code Setup.




Area Code # 1

Area Code # 2

Area Code # 3

or


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Configuring options

43

Configuring Name Display format

You can configure the IP Phone 2002 to display the name of the incoming

calling party in the following formats:

first name/last name

last name/first name

To configure name display format, press the Services key and select

Telephone Options.

To configure name display format:


5. Use the dialpad to edit the number.


Press the Select soft key to save theconfiguration.




scroll and highlight Name display

format.


or


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Configuring options

44



first name, last name

last name, first name



configuration.


or


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Making a call

45

Making a call

This section describes features associated with making a call. You canmake a call from an IP Phone 2002:

Using off-hook dialing on page 45

Using on-hook dialing on page 46

Using Handsfree dialing on page 47

Using the Directory applications on page 48

Viewing the date and time of a call on page 52

Using AutoDial on page 55

Using Ring Again on page 56

Using Last Number Redial on page 57

Using Speed Call on page 58

Using System Speed Call on page 59

Using Hot Line on page 60

Using Intercom on page 60

Using off-hook dialing

Use the off-hook dialing option to dial the number after you have lifted thehandset.

1. Lift the handset.

2. Dial the number.


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Making a call

46

Using on-hook dialing

Use on-hook dialing to dial the number before lifting the handset

or

3. To terminate the call, choose one of the

following:

Replace the handset into the cradle.

Press the Goodbye key.

1. Leave the handset in the cradle.

2. Press the line(DN)key.

3. Dial the number when the dial tone

sounds.

4. When the called party answers, lift the

handset.

5. To terminate the call, choose one of the

following:

Replace the handset into the cradle.


(Goodbye)

or

(Goodbye)


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Using Handsfree dialing

UseHandsfree dialing to use a built-in microphone and speaker, or a

headset, instead of the handset. While on an active call, you can switchbetween Handset and Handsfree mode.

To discontinue a handsfree call:

To mute a handsfree call:

1. Press the Handsfree key.

2. If a headset is connected, press theHeadset key.

3. Dial the number.


1. Press the Mute key. The LED indicator

flashes.

2. Press theMute key again to return to a

two-way handsfree conversation.

(Goodbye)

(Mute)

(Mute)


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To switch from Handsfree to Handsetmode:

To switch from Handset mode to Handsfree mode:

To use a headset:

To switch from Handsfree to headset:

Using the Directory applications

You can make calls using the following Directory applications available on

your IP Phone 2002:

Making a call using the Corporate Directory on page 49

Lift the handset.

1. Press the Handsfree key.

2. Replace the handset.

1. Connect the headset to the headset jackor the handset jack.

2. Press the Headset key.

1. Press the Headset key.


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Making a call

49

Making a call using the Personal Directory on page 50

Making a call using the Callers List on page 51

Making a call using the Redial List on page 52

Making a call using the Corporate Directory

The Corporate Directory feature provides an alphabetical list of entries

using last names. You can search by name, view additional information

on each entry, and dial Corporate Directory numbers.To use Corporate

Directory, press the Directory key and select Corporate Directory.

To search for a specific number:

1. When prompted, use the dialpad to enter

the desired name in the

last name/first name format.

2. Press the Search soft key to find thedesired name.

Note:A successful search displays the

first match on the screen.


Press the Dial soft key to dial the

resulting number.

Press the Cancel soft key to exit

without dialing.

Note: If there is no match to the search

query, start a new search or change the

information in the initial search.

or


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Making a call

50

To scroll to a specific number:

Making a call using the Personal Directory

The Personal Directory feature allows you to store a maximum of 100

entries consisting of names and numbers. To use Personal Directory,

press the Directory key and select Personal Directory. For informationon how to configure and use Personal Directory, refer to Using the

Personal Directory on page 103.

To make a call using Personal Directory:


scroll and highlight a name in Corporate

Directory.



resulting number.

Press the Cancel soft key to exitwithout dialing.


scroll and highlight a name in the

Personal Directory.



resulting number.


without dialing.

or

or


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Making a call

51

Making a call using the Callers List

The Callers List feature automatically stores up to a maximum of 100

callers. After 100 callers have been stored, each additional caller

overwrites the oldest entry. To use Callers List, press the Directory keyand select Callers List. For information on how to configure and use

Callers List refer to Using the Callers List on page 106.

To make a call using the Callers List:


scroll and highlight a name in theCallers List.



resulting number.


without dialing.

or


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Making a call

52

Making a call using the Redial List

The Redial List feature automatically stores a maximum of 20 previously

dialed telephone numbers. To use Redial List, press the Directory and

select Redial List. For information on how to configure and use RedialList, refer to Using the Redial List on page 108.

To make a call using Redial List:

Viewing the date and time of a call

In both the Redial List and Caller List, you can check the date and time of

a call.

To view date and time of a call:


scroll and highlight a name in the Redial

List.



resulting number.


without dialing.


scroll and highlight a name in the Redial

List orCaller List.

2. Press the Right navigationkey to

display the DN of the selected entry.

or


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Making a call

53

Using Predial

Use the Predial feature to enter, preview, and edit numbers before

dialing.

To use Predial:


In the Redial List, press the Down

navigation key to display the dateand time the last call was placed to

the selected entry.

In the Caller List, press the Down

navigation key twice to display the

date and time of the last call from the

selected entry.

Note: In the Caller List, the first press ofthe Down navigation key displays the

number of times a caller has called.

1. Without selecting the line key, enter the

number to be dialed.

2. Press a line key to dial the number.

3. Lift the handset when the called party

answers or, if in Handsfree mode, begin

to speak.


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Making a call

54

To edit a Predial number:

1. Use the dialpad to enter the number.


To erase all numbers, press the

Clearsoft key. Re-enter the

numbers to be dialed.

To change numbers one-at-a-time,

press the Delete soft key to

backspace. Re-enter the number.

3. Press a line key to dial the number.

or


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Making a call

55

Using AutoDial

Use the AutoDial feature to display, store, and automatically dialtelephone numbers.

To store an AutoDial number:

To display an AutoDial number:

1. Without lifting the handset, press the

appropriate AutoDial key.

Note: The display screen displays theword Autodial next to the appropriate

key.

2. Using the dialpad, dial the telephone

number(including access code)to be

stored on the selected AutoDial key.

3. Press the AutoDial key a second time to

store the number on the selected key.

Note: Once a number has been stored,

the word Autodial disappears, and the

stored number displays.

4. Assign a label to the key.

Note:After assigning the label, the

number disappears and only the label

appears on the screen next to the key.

1. Press the Display key.


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Making a call

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To use AutoDial:

Using Ring Again

Use the Ring Again feature if you receive a busy tone or if there is noanswer. Your IP Phone rings when the person you called becomes

available. Ring Again automatically redials the number.

To activate Ring Again:

2. Press an AutoDial key in the upper

display area to display the number

associated with that key.

1. Lift thehandset.

2. Press an AutoDial key in the upper

display area to dial the number

associated with that key.

1. Dial a number and receive a busy tone

or no answer.


Pressthe Ring Again soft key.

Enter the RingAgain Activate FFC.or


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Making a call

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To call a Ring Again party when you receive notification:

To deactivate Ring Again before notification:

Using Last Number Redial

Use theLast Number Redial feature to automatically redial the last dialed

number.

To use Last Number Redial:

1. After receiving the notification ring, lift

the handset, or if you are using the

headset, go to Step 2.

2. Press the Ring Again soft key to

automatically dial the number.


Press the RingAgain soft key a

second time.

Enter the RingAgain Deactivate

FFC.


1. To redial using the handset:

a. Lift the handset.

b. Press the line (DN) key.

or


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Making a call

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Using Speed Call

Use the Speed Call feature to place internal and external calls by dialing a

one-, two-, or three-digit code to store, edit, and automatically dial

frequently called telephone numbers.

To store a Speed Call number:

2. To redial without lifting the handset,

press the line (DN) key twice (the last

number dialed is automatically redialed).

1. Press the Speed Call Controllersoft

key. The triangular icon flashes,

indicating programming mode.

2. At the prompt:

Enter a one-, two-, or three-digit

code (0-999).

If required, dial the access code.

Enter the telephone number

(internal, external or long-distance

number).


key again to save the code and number.

The flashing icon turns off.


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Making a call

59

To make a Speed Call:

Using System Speed Call

Use the System Speed Callfeature to dial Speed Call codes that override

dialing restrictions placed on your telephone.

To make a System Speed Call:



key.

3. Dial the Speed Call code toautomatically dial the number.

1. Lift thehandset.


Press the System Speed Call soft

key.

Press the System Speed Call

Controller (SScCtl) key.

3. Dialthe Speed Call code toautomatically dial the number.

or


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Making a call

60

Using Hot Line

Use the Hot Line feature to automatically dial a specific number.

To use Hot Line:

Using Intercom

Use the Intercom feature to call a member of your intercom group by

pressing the code assigned to each member.

To make an Intercom call:

Press Hot Line to automatically dial the

number.

1. Lift thehandset.

2. Press the Intercom key.

3. Dial the one- or two-digitcode for the

desired intercom group member.


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Making a call

61

To answer an Intercom call while on a line other than your Intercom

group line:

or

1. Choose one of the following keys:

Press the Hold key to put the current

call on hold.

Press the Goodbye key to end the

call.

2. Press the Intercom key and begin to

speak.

(Hold)

(Goodbye)


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Answering a call

62

Answering a call

Each incoming call causes the telephone to ring, the LCD indicatorbeside the Line (DN) key to flash, and the Message Indicator lamp to

flash.

To answer a call:

Choose one of the following four options:

or

Lift thehandset.

or

Press the Handsfree button located on

the left side of the handset.

or

Press the line(DN) key beside the LCD

indicator as it flashes.

Press the Headset key if a headset is

connected to your telephone.


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While on an active call

63


This section describes the following features, available during an activecall:

Placing a call on hold on page 63

Transferring a call on page 64

Using Timed Reminder Recall on page 65

Using Attendant Recall on page 66

Using Call Park on page 67

Recording a Calling Party Number on page 69

Displaying incoming call information on page 70

Tracing a malicious call on page 70

Placing a call on holdUse the Hold feature when talking on one line and another call arrives on

a second line. Retain the original call by putting it on hold and then

answer the second call.

To place a call on hold:

To retrieve a call on hold:

Press the Hold key. The LCD indicator

flashes beside the line on hold.

Note: IfAutomatic Holdis enabled, the

active call is automatically put on hold

when you answer the second call.

Press the line(DN) key beside the

flashing LCD indicator.

(Hold)


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64

Transferring a call

Use the Transferfeature to redirect a call to the appropriate person.

To use the Transfer feature to direct a call to a third party:

To return to the original call, if the transfer is incomplete:

1. Press the Transfersoft key. The other

party is on hold and a dial tone sounds.

The LCD indicator light flashes steadily.

2. Dial the DN to which the call is to be

transferred or use Personal Directory,

Redial List, orCallers List to select a

number to dial.

3. When that number rings or a person

answers, press the Transfersoft key to

connect the calling party.

If the person called is not available,

press the line(DN) key (next to the LCD

indicator) to reconnect to the original

call.


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65

Using Timed Reminder Recall

Use the Timed Reminder Recallfeature to receive a reminder tone when

a transferred call is not answered.

To use Timed Reminder Recall:

1. Press theTransfersoft key. The call is

put on hold.

2. Dial the number to which the call is being

transferred.

or

3. Choose one of the following to start the

recall timer:

Press the Transfersoft key.

Replace the handset before the

extension answers.

Note: If the transfer is complete, the

recall timer stops.


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66

If the transferred call is not answered, your telephone rings:

Using Attendant Recall

Use the Attendant Recallfeature to contact an attendant during a call and

to connect the call to the attendant.

To contact the attendant while on a call:

1. Lift thehandset to reconnect to the

original caller.


Press the Transfersoft key and

repeat the transfer.

If the transfer is picked up while you

are on the line, press the Goodbyekey to complete the transfer.

1. Press the Attendant Recall key and

stay on the line until the attendant

answers.

2. Press the Goodbye key. The caller

remains connected to the attendant.

or

(Goodbye)

(Goodbye)


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67

Using Call Park

Use the Call Parkfeature to hold temporarily (park) and retrieve a call

from any telephone. Using Call Park does not tie up a line. Whenconfigured network-wide, Call Park can be used across networks. A

System Park Extension can be configured to automatically park most

calls.

To park a call on the System Park DN or your own DN:

To park a call on a DN other than the System Park DN or your own

DN:

During an active call, press the Park softkey twice.Note: By default, the call is parked on

your DN unless a System Park is

enabled to automatically park calls on

the system.

1. Press the Park soft key.

2. Dial the DN where you want to park thecall.



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68

To park a call using the SPRE code or FFC:

To retrieve a parked call:

1. Choose one of the following.


Press the Conference soft key.

2. Dial the Call Park FFC.

3. To use an alternate DN from the System

Park DN or your own DN, dial the DN

where you want to park the call.

Otherwise, proceed to Step 4.

4. Choose one of the following.





or

or


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69

Recording a Calling Party Number

Use the Calling Party Number feature to record a callers number, or tocharge a call to an account number, during an established call.

To record a callers number for accounting purposes:

3. Dial the DN where you parked the call.

Note: If a parked call is not retrieved

within a specified period of time, it ringsback to your telephone or to the

attendant.

1. Press the Call Party soft key. The caller

is placed on hold.

2. Dial a charge account number or the

callers number.

Note: For information on using the

Charge key, see Charging a call or

charging a forced call on page 92.

3. Press the Call Party soft key to return to

the call.


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70

Displaying incoming call information

Use the Display feature to display a second incoming callers number and

name (if available) during an active call, without interfering with the call inprogress.

To view the information on an incoming call while on a call in

progress:

Tracing a malicious call

Use the Call Trace feature to trace nuisance calls within your system.

Note: This is not a default feature. Contact your system administrator

to configure this feature on your telephone.

To use Call Trace while on a call:

1. Press the Display key.

2. Press the flashing line(DN) key. The call

waiting information displays.

Note: When used with other feature

keys, the Display key displays

information associated with thosefeature keys.

Press the Call Trace key.


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71

To use Call Trace without a Call Trace key:




2. Dial the SPRE code followed by 83or

dial the Call Trace FFC to automatically

reconnect.

or


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Incoming calls

72

Incoming calls

You can use the following features when you have an incoming call:

Using Automatic Answerback on page 72

Using Call Pickup on page 73

Using Call Waiting on page 74

Using Automatic Answerback

When the Automatic Answerback feature is active, your telephone

automatically answers inHandsfree mode after one ring; however, calls

are notforwarded to the voice message service.

To activate Automatic Answerback:

To deactivate Automatic Answerback:

Press the Automatic Answerback key.

Press the Automatic Answerback key

again.


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Using Call Pickup

Use the Call Pickup feature to pick up calls from any telephone in the

same pickup group or another pickup group.

To answer a call in your own call pickup group:

To answer an incoming call in another call pickup group:

To answer a call at a specific extension in any pickup group:

1. Lift thehandset.

or


Press the Pickup key.

Enter the Pickup Ringing Number

FFC.

1. Lift thehandset.

2. Press the Group Pickup key or enter

the Pickup Group FFC.

3. Dialthe pickup group number of the

ringing telephone.

1. Lift thehandset.


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74

Using Call Waiting

The Call Waiting feature alerts you to an incoming call by producing a

tone. It also puts the current call on hold while you answer the new call.

To answer an incoming call while on another call:

or


Press the Pickup key.

Enter the Pickup Directory

NumberFFC.

3. Dial the DN of the telephone that is

ringing (in your call pickup group). If the

pickup DN or group number is invalid (an

overflow burst tone sounds and thescreen displays Goodbye and try again),

press the Goodbye key.

1. When the incoming call tone sounds,

press the Hold key to put the current call

on hold.

Note: IfAutomatic Hold is enabled, it is

not necessary to press the Hold key.

2. Press the Call Waiting key.

(Hold)


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Incoming calls

75

To return to the first telephone call:

If you do not have a Call Waiting key:


Press the Hold key to put the

second call on hold.

Press the Goodbye key to end the

second call.

2. Press the line(DN) key associated withthe first call.

1. Press the Goodbye key to end the

current call.

2. Press the line(DN)key beside the

flashingstatus icon to answer the

incoming call.

(Hold)

or

(Goodbye)

(Goodbye)


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While away from your desk

76


You can use the following features when you are away from your desk:

Using Call Forward on page 76

Using Internal Call Forward on page 77

Using Remote Call Forward on page 78

Securing your telephone on page 80

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another

line (DN). If the telephone is ringing, the call cannot be forwarded.

To forward your calls or change the forward number:


Press the Forward soft key.

Lift the handset and enter the Call

Forward All Calls Activate FFC.

2. Dial the DN where you want to forward

your calls.

3. Press the Forward soft key.


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77

To deactivate Call Forward:

To reinstate Call Forward to the same number:

Using Internal Call Forward

Use Internal Call Forward to accept only calls originating at internal DNs

to ring at another DN. Calls originating outside your telephone system still

ring at your telephone. Current incoming calls cannot be forwarded.

To forward internal calls:


Press the Forward soft key.

Lift the handset and enter the Call

Forward All Calls Deactivate FFC.

Press the Forward soft key twice.

or


Press the Internal Call Forward

key.

Lift the handset and enter the

Internal Call Forward Activate

FFC.

2. Dial the DN to which your internal calls

will be forwarded.

or


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78

To deactivate Internal Call Forward:

To reinstate Call Forward to the same number:

Using Remote Call Forward

Use the Remote Call Forward feature to forward calls (from any

telephone other than your own) to any telephone.

To activate Remote Call Forward:

3. Press the Internal Call Forward key.

or


Press the Internal Call Forward

key.

Lift the handset and enter the

Internal Call Forward DeactivateFFC.

Press the Internal Call Forward key

twice.

1. Lift thehandset.

2. If calling from a telephone outside the

system, dial yourdirectsystem access

number and wait for dial tone.


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79

To deactivate Remote Call Forward:

3. Dial the Remote Call Forward Activate

FFCto activate the feature.

4. DialyourStation Control Password. A

dial tone sounds.


Dial your DN.

To forward calls to the previous call

forward telephone number, press

the # key. (Do not perform steps 6

and 7.)

6. Dial the number to which calls are beingforwarded. If calls are forwarded to an

invalid number, a fast busy signal

sounds.

7. Press the # key.

1. Lift thehandset.

2. If calling from a telephone outside the

system, dial the direct system access

numberand wait for the dial tone.

or


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To unlock your telephone:

or


If dialing locally, press the Goodbye

key.

If dialing the FFC remotely, dialyour

DN.


2. Dialthe Electronic Lock Deactivate

FFC.

3. DialyourStation Control Password.

or


If dialing locally, press the Goodbye

key.

If dialing the FFC remotely, dialyour

DN.

(Goodbye)

(Goodbye)


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Talking with more than one person

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Talking with more than oneperson

Use the following features to enable conversations between more than

two people:

Using the Call Join feature on page 82

Setting up a conference call on page 83

Using the Conferee Selectable Display and Disconnect feature on

page 84

Using Group Call on page 85

Using the Call Join feature

Use the Call Join feature to connect a call to a current active call. This

creates a conference between the two callers and yourself.

To connect a call on hold (on a different line) to your current call:

1. Press the Conference soft key.

2. Press the linekey that has the number of

the caller you want to connect to your

current call.

3. Press the Conference soft key to join

the person on hold to your conversation.


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Setting up a conference call

Use the Conference feature to set up a conference call. The maximum

number of people the conference feature supports is either three or six,depending on the configuration of your telephone.

To set up a conference call:

If the person you attempt to add to the conference is unavailable:

1. While on a call, press the Conference

soft key to place the party on hold. You

receive a dial tone.

2. Dialthe number of the person you want

to add to the conference call. You can

talk privately to the person you are

adding at this time.

Note: If you press the Directory key,

you can also use Corporate Directory,Personal Directory, Redial List, and

Callers List to find and dial the number

of the person you want to add to the

conference call.

3. Press the Conference soft key a second

time to conference all parties together.

1. Press the Goodbye key.

(Goodbye)


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Using the Conferee Selectable Displayand Disconnect feature

Use theConferee Selectable Display and Disconnect feature to list active

conferees and disconnect a conferee from the conference call.

To view active conferees:

To disconnect a conferee:

2. Press the line(DN) key beside the

flashing status icon to return to your

original call.

1. While on a conference call, press the

Conferee Selectable Display key to

turn on the LCD indicator. Each key

press changes the screen to show a

different active conferee.

Note: This action has no effect on the

display of other telephones involved in

the conference.

2. Press the Goodbye key. If configured,

the Conference Count Display returns

an updated total count of conferees. TheLCD indicator turns off.

1. While on a conference call, press the

Conferee Selectable Display key untilthe conferee you want to disconnect

appears on the screen.

(Goodbye)


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Using Group Call

Use the Group Callfeature to automatically call members of a predefined

group, one at a time, until they all answer.

To call group members:

2. Press the line (DN) key on which the

conference call is established.


For a single conferee, press the

Goodbye key. If configured, the

Conference Count Display returns

an updated total count of conferees.

The LCD indicator turns off.

For multiple conferees, repeat steps1 and 2 until all conferees are

disconnected. Then press the

Goodbye key.

1. Lift thehandset.

(Goodbye)


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To answer a Group Call:

2. Press the Group Call key or enter the

Group Call FFC.

The feature automatically calls allgroup members. The icon flashes

until all members answer.

The telephone numbers of the group

members appear on the display as

they answer. When the last person

answers, the Group Call indicator

lights steadily.

When a person in your group is on a

conference call or another group

call, they are not connected to your

group call.

After everyone in the group has

answered, only the person who

made the group call can put the call

on hold.

1. Lift thehandset. Note the following about

Notification Tones:

If you are on a call and receive three10-second tones, this is the

notification of a group call on your

current extension.

If you are on a call on another line

when a group call is made, you

receive a long tone through the

handset or speaker.

If you are already on a conference

call or another group call, you do not

receive notification of a group call.


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To end a Group Call:


Note: When the person who made thegroup call disconnects, the call

terminates for all members of the group.

However, the members of the group call

can disconnect from the call and not

affect other members on the call.

(Goodbye)


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Working without interruption

88

Working without interruption

This section describes the Activating Make Set Busy feature, whichprovides uninterrupted work time.

Activating Make Set Busy

Use the Make Set Busyfeature to make your telephone appear busy to all

callers.

To activate Make Set Busy:

To deactivate Make Set Busy:

or


Press the Make Set Busy key.

Lift the handset and enter the Make

Set Busy Activate FFC.

or


Press the Make Set Busy key a

second time to deactivate the

feature.

Lift the handsetand enter the Make

Set Busy Deactivate FFC.


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Additional call features

89


Contact your system administrator to determine if the following callfeatures are available on your telephone.

Using AutoDial Transfer on page 89

Using the Buzz feature on page 90

Using Call Page Connect to make an announcement on page 90

Using Centrex/Exchange Line Switchhook Flash on page 91

Charging a call or charging a forced call on page 92

Using Enhanced Override on page 95

Using Forced Camp-on feature on page 96

Overriding a busy signal on page 98

Using Privacy Release on page 99

Using Radio Page on page 99

Using Voice Call on page 101

Using AutoDial Transfer

Use theAutoDial Transferfeature to transmit digits through your AutoDial

key to the Central Office after a Trunk Switchhook Flash. You must be on

a Central Office/Exchange (CO) trunk call from or to a Central Office (CO)that offers Centrex or exchange line-type features.

To use AutoDial Transfer when picking up an incoming trunk call:

1. Press the Centrex Switchhook Line

Flash key and wait for interrupted dial

tone.

2. Press the AutoDial key to call the

number desired.


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Using the Buzz feature

Use the Buzzfeature to notify another person of a call, a visitor, or a

request. Two telephones that are linked together enable one person to

signal the other. The person signaled hears a buzz.

To buzz the telephone linked to your telephone:

Using Call Page Connect to make anannouncement

Use the Call Page Connectfeature to make an announcement over a

paging system.

Note:A Page key on an attendant console overrides and disconnects

the telephones. The telephones must re-access the page trunk.

To connect to Call Page:

3. Press the Goodbye key to end the call.

Press the Buzz key.The telephone

linked to your telephone buzzes as long

as you press the key.

1. Lift thehandset.

(Goodbye)


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Using Centrex/Exchange Line SwitchhookFlash

Use the Centrex/Exchange Line Switchhook Flashfeature during an

established call to use a Centrex service, such as Call Transfer or Three-

Way Calling.

To use Centrex/Exchange Line Switchhook Flash:

2. Dial the Page Trunk Access Code to

complete the connection to the page

system.

3. Make your announcement.

4. Press the Goodbye key.

1. While on a call, press the Centrex Line

Switchhook Flash key. A special dial

tone sounds.

2. Dial the codes for your custom Centrexfeature.

3. Press the Goodbye key to end the call.

(Goodbye)

(Goodbye)


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Charging a call or charging a forced call

Use the Call Charge feature to charge a call to a specific account.

The Forced Chargefeature charges long-distance calls from a telephonerestricted to local calls.

To charge a local or long-distance call to an account before you dial:

To charge a call in progress:

1. Lift thehandset.

2. Press the Charge soft key or dial the

Call Detail Recording FFC.

3. Dialthe charge account number.

4. When the dial tone sounds, dial the

number.




or


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To charge a call to an account when you transfer a call:


Press the Charge soft key.

Dial the Call Detail Recording FFC.

3. Dialthe chargeaccountnumber.

4. Press the line(DN) key to return to the

call.

1. Press the Transfersoft key. The call is

on hold.




3. Dial the charge account number.

or

or


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To charge a call to an account when you add someone to a

conference call:

4. After the dial tone, dial the number to

where the call is to be transferred.

5. Press the Transfersoft key when you

hear the telephone ring.

Note: You can talk privately to the

person at the transfer number before you

press the Transfersoft key.

1. Press the Conference soft key. The call

is placed on hold.




3. Dial the charge account number.

4. Dial the number of the person you want

to add to the conference.

or


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Using Enhanced Override

Use the Enhanced Override feature to override an active call after you

attempt a Forced Camp-on. Use Enhanced Override to make a simple

call or a consultation call, such as placing a call on hold and calling

another party.

To use Enhanced Override:

5. Press the Conference soft key.

You receive a busy signal after dialing a

telephone number.


Press the Override key.

Enter the Override FFC to initiate a

Forced Camp-on.

If either person on the call disconnects at

this time, you receive an overflow (fast

busy/engaged) signal.

or


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Using Forced Camp-on feature

Use the Forced Camp-on feature to automatically ring another telephone

(internal or external) immediately after that telephone disconnects from its

current call.

To use Forced Camp-on:


Press the Override key again.

Enter the Override FFCagain.

The other two persons on the call

receive an override tone and a

conference call is established between

the three of you. If anyone disconnects,

the other two persons remain connected.

3. To terminate the call, press the

Goodbye key.

You receive a busy signal after dialing a

telephone number.

or

(Goodbye)


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Answering a call camped-on to your extension:



Enter the Override FFC, to initiate a

Forced Camp-on.

Note: The person you called receives a

tone, and you receive a ring/ringback

signal or a busy/engaged signal,

depending on the options chosen. You

are now camped-on to the number you

dialed.

2. Hang up the telephone.

3. When the person you called finishes

their call, your telephone automatically

dials the number and both telephones

ring.

When your telephone rings, lift the

handset.

Note: You can program your telephone

for either Camp-on or Call Waiting, but

not both.

or


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Overriding a busy signal

Use the Override feature to override a busy signal and interrupt another

call.

To override a busy/engaged signal:

1. Dial a telephone number and receive a

busy signal.



Enter the Override FFC. The people

in the targeted call receive a tone for

approximately one second. After

Override joins you to their call, a

short tone repeats every 16seconds.

3. To terminate the call, press the

Goodbye key.

or

(Goodbye)


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