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NORTH GLASGOW COMMUNITY HEALTH AND CARE

PARTNERSHIP (CHCP)

SERVICES DIRECTORY

Your guide to local community health and care services in North Glasgow

NORTH GLASGOW COMMUNITY HEALTH AND CARE PARTNERSHIP (CHCP)

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CONTENTS Page

1. Emergency contacts 3 2. Introduction – Director, North Glasgow CHCP 4

3. Board members of the North Glasgow CHCP 5

4. Area covered by the North Glasgow CHCP 6

5. How can you get the right health and social care? 7

6. A-Z list of North Glasgow CHCP services 8

7. How you can get involved in the CHCP 10

8. List of Services 11

9. Useful Contacts 17

10. Confidentiality 19

11. How you can comment or complain about our services 19

12. Comments Card 20


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This guide seeks to inform you about your local community health and care services and how to access them. 1. EMERGENCY CONTACTS

• NHS 24 – Offers you a range of telephone services. You can get advice

on health issues, together with details of local GP, dental and pharmacy services in your area. NHS 24 also offers personal medical advice and guidance. Should you need urgent help, NHS 24 staff may direct you to one of the accident and emergency or out-of-hours GP Services. Tel 0845 4 24 24 24.

• ACCIDENT AND EMERGENCY – Your nearest accident and

emergency department is located within Glasgow Royal Infirmary, 84 Castle Street, Glasgow, G4 0SF, tel 0141 211 4000.

• OUT-OF-HOURS GP SERVICES – The Greater Glasgow NHS out-of-

hours service for North Glasgow is based at Stobhill Hospital, 133 Balornock Road, G21 3UW. If you dial your own GP surgery telephone number you will automatically be diverted to this service.

• SOCIAL WORK STAND-BY SERVICE – Social Work operate an

emergency out-of-hours service from 4:45 p.m. – 8:45 a.m. Monday to Friday and 3:55 p.m. Friday to 8:45 a.m. Monday (Weekend). Tel 0800 811 505.

• SAMARITANS – Tel 0141 248 4488.


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2. INTRODUCTION – Alex MacKenzie, Director North Glasgow CHCP Community Health and Care Partnerships, or CHCPs for short, are the new organisations which are being introduced across Glasgow to manage a wide range of community-based health and social care services. CHCPs will further improve the way our local community health and social care are organised and managed. They will develop closer partnerships between community health, social care and specialist hospital based services. They will also take a lead in improving the health and well-being of local people by working closely with local housing, leisure and education services, community and voluntary organisations and organisations responsible for training and employment. Your new CHCP will be responsible for a wide range of health and social care services provided in local health centres, clinics and Social Work offices across North Glasgow. These include services provided by health visitors, social workers, district nurses, school nurses, community physiotherapist, dieticians and podiatrists (foot care specialists). The CHCP will also be responsible for local learning disability, mental health and addiction services in the North of the city and will work closely with local GPs, pharmacists, dentists, opticians and specialist staff from local hospitals. The new North Glasgow CHCP came into force on the 1st of April 2006. In the first year the emphasis will be on:

• Ensuring that patients, carers, members of the public, community and voluntary bodies and staff have a voice in the design and delivery of services.

• Producing an agreed plan for the future development of local health and social care services.

• Helping staff from health and Social Work services work closer together. North Glasgow CHCP will be managed by a local committee. The details of the current board members are given on the next page. If you have any questions about the development of your local CHCP, you can contact:

North Glasgow CHCP HQ 300 Balgrayhill Road Glasgow G21 3UR

Telephone: 0141 201 4213

Or visit the website: www.chps.org.uk/northglasgow


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3. COMMITTEE MEMBERS OF THE NORTH GLASGOW CHCP Chair (Glasgow City Council) Cllr Jim MacKechnie Vice Chair (NHS Greater Glasgow) Mr A O Robertson Glasgow City Council Cllr Phil Greene Cllr Ellen Hurcombe Cllr Kieran Wild Cllr Allan Stewart NHS Board (1) To be advised Director Alex MacKenzie Professional Executive Group Dr James MacKenzie Colin Fergusson Ting Fong Choy Liz Simpson Staff Partnership Stuart McKenzie Public Partnership Forum Sam Cairns / Susan Wood (Community sector)* Arlene Cooke (Voluntary sector)* * Interim appointments until PPF formally established.


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4. AREA COVERED BY THE NORTH GLASGOW CHCP

The areas covered by North Glasgow CHCP are: Balmore, Balornock, Barmulloch, Blackhill, Cadder, Colston, Dawsholm, Firhill, Gilshochill, Hamiltonhill, Kelvindale, Kelvinside, Keppoch, Maryhill Park, Maryhill, Millerston, Milton, North Kelvinside, Parkhouse, Port Dundas, Possilpark, Robroyston, Roystonhill, Ruchill, Sighthill, Springburn, Stobhill and Summerston.

1. Stobhill Hospital, 133 Balornock Road - 0141 201 3000

2. Maryhill Health Centre, 41 Shawpark Street - 0141 531 8700

3. Maryhill Social Work, The Quadrangle, 59 Ruchill Street - 0141 276 6200

4. Possilpark Social Work, 7 Closeburn Street - 0141 276 4570

5. Possilpark Health Centre, 85 Denmark Street - 0141 531 6120

6. Springburn Health Centre, 200 Springburn Way - 0141 531 6700

7. Springburn Social Work, 94 Red Road - 0141 276 4710

8. Royston Social Work, 15 Glenbarr Street - 0141 276 7010


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5. HOW CAN YOU GET THE RIGHT HEALTH AND SOCIAL CARE? Everyone in Glasgow will have contact with health or social care services at some point in their lives. This could mean seeing your GP or dentist, or could involve an older family member in need of extra support to stay at home or a child in need of support or protection. What services can you use?

• CHCP Services – your CHCP offers a wide range of health and social care services, mostly within office hours. A list of these services is given in the A-Z of services on pages 8-10.

Health services are available through GPs, dentists, pharmacists and optometrists across North Glasgow. There are also six community health centres with specialist services and clinics. You can go to any of these health centres to access the services there. There is no charge for most health services. You may be liable to some charges for some prescriptions, dental services, hearing aids and glasses. If in doubt about charges, please ask a member of staff.

Social care services are usually accessed through the local Social Work office. If you have an emergency within office hours, we will give you an urgent appointment. Outwith office hours, phone our Standby Service on 0800 811 505. Apart from initial information and advice, it is usually necessary to be assessed for a social care service. There is no charge for assessment but for some services, for example home care, there may be a charge but this normally depends on your income.

• Partners’ Services – North Glasgow CHCP works in partnership with local housing,

leisure and education services, community and voluntary organisations responsible for training and employment. Details of our and our partners’ services are available on the North Glasgow CHCP website at www.chps.org.uk/northglasgow

• Voluntary Bodies in North Glasgow – There is a very active voluntary sector in North

Glasgow. For details of groups active in your area contact the North Glasgow CHCP Health Improvement Team, tel: 0141 201 9707. Glasgow Council for Voluntary Services have details of a number of the voluntary organisations active in your area. Tel: 0141 332 2444 or www.infobaseglasgow.org

• Getting and Staying Healthy – Lifestyle, particularly a healthy diet and exercise, is one

of the main contributors to good health. Attitudes to alcohol and drugs (including smoking) will also greatly affect health. Stress, or more importantly the lack of it, will influence mental well being. You can get general health information on the Glasgow Health Hub website at www.glasgowshealthhub.org.uk . For details of local health improvement projects in North Glasgow contact the Health Improvement Team on 0141 201 9707.

• Helping us to help you and others: All of our services are greatly in demand. Please

use them sensibly, in particular emergency and out-of-hours facilities. If you cannot attend an appointment, please cancel it so the appointment can be offered to someone else. Failure to attend appointments costs thousands of pounds each year and means other patients have to wait longer. If you think you no longer need a hospital appointment, please speak to your family doctor first. You may be putting your health at risk by not attending.


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6. A-Z OF NORTH GLASGOW CHCP SERVICES The table below details all health services provided within the North Glasgow CHCP and shows at which of your local health centres these services can be accessed.

Possilpark Springburn Maryhill

A Alcohol Counselling Acupuncture Antenatal Clinics Anticoagulant Clinic Audiology Clinic Asylum Team B Baby Massage Biomechanics C Child Health Clinics Citizens Advice Bureau Counselling Services Continence Services Chiropody (Podiatry) Community Older Peoples Team Child Development Centres Child and Adolescent Psychiatry D Drug Counselling Dietician Dental: Community General Dental Practitioners E Enuresis Ear Nose and Throat Elderly People’s Services Elderly Psychiatric Services


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F Family Planning Services G H Hearing aid batteries outlet I J K Knee specialist clinic L Looked After Children Health Team Learning Disabilities M Mental Health (Primary Care Team) N O Ophthalmology Optometry Orthotics P Physiotherapy Psychiatry Psychology Podiatry (Chiropody) Pharmacy Paediatric Clinics Q R


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S Smoking Cessation Spirometry Services Sandyford Initiative (hub) Stress Counsellors T Treatment room services U V W Weight Clinic X Y Youth health services Z

*Please contact your Local Health Centre for further advice on the above services and to find out about opening hours (see page 11). 7. HOW YOU CAN GET INVOLVED IN THE CHCP Giving local people a voice in shaping local services is one of the main reasons for setting up Community Health and Care Partnerships. You have a number of ways of getting involved:

• Keeping informed about what is happening in the CHCP.

• Joining the CHCP Public Partnership Forum (PPF). Membership of the PPF is open to anyone living in North Glasgow or registered as a patient there. Membership is also open to voluntary bodies operating within the CHCP area. The PPF has an elected management committee with two members nominated to represent the Forum on the CHCP Committee.

• There is a range of other involvement activity in the CHCP area, for

example patients’ forums, users’ and carers’ groups, citizens’ panels and community care forums.


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• There are opportunities for volunteering within the CHCP, the Local

Voluntary Sector and NHS Greater Glasgow. To obtain further information or register your details, contact Eric Duncan, tel: 0141 201 9781 or e-mail: [email protected] 8. LIST OF SERVICES We have listed the main offices of the CHCP below. This is followed by a list of the community services we provide. They have been arranged into related groups in A-Z order. North CHCP Headquarters: 300 Balgrayhill Road, Glasgow G21 3UR. Tel: 0141 201 4213

Health Centres / Clinics Springburn Health Centre 200 Springburn Way, G21 1TR Tel: 0141 531 6700 Possilpark Health Centre 85 Denmark Street, G22 5EG Tel: 0141 531 6120 Maryhill Health Centre 41 Shawpark Street, G20 9DR Tel: 0141 531 8700 Fernbank Medical Centre 194 Fernbank Street, G22 6BD Tel: 0141 589 8000 Balmore Surgery 138 Balmore road, G22 6LJ Tel: 0141 531 9380 Ferness Medical Surgery 8 Ferness Road, G21 3SH Tel: 0141 558 6178 Milton Medical Centre 109 Egilsay Street, G22 7JL Tel: 0141 772 1183 Glenmill Medical Centre 1191 Royston Road, G33 1EY Tel: 0141 770 4052 Barony Medical Centre 30 Auchinloch Street G21 4AH Tel: 0141 557 6161

Main Social Work Offices Maryhill 59 Ruchill Street, G20 9PX Tel: 0141 276 6200 Possilpark 7 Closeburn Street, G2 5JE Tel: 0141 276 4570 Royston 15 Glenbarr Street, G21 2NW Tel: 0141 276 7010 Springburn 94 Red Road, G21 4PH Tel: 0141 276 4710 Emergency out of hours service Tel: 0800 811 505

Hospitals Stobhill Hospital 133 Balornock Road, G21 3UW Tel: 0141 201 3000 Glasgow Royal Infirmary 84 Castle Street, G4 0SF Tel: 0141 211 4000 Princess Royal Maternity 16 Alexandra Parade, G31 2ER Tel: 0141 211 5400

• Full Service Directory is available on the website: www.chps.org.uk/northglasgow • Community Services: A-Z listing within blocks and (L) for local services or

(G) to indicate Glasgow-wide


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*Addiction Services: Support for families and individuals affected by alcohol and drugs can be obtained through local Community Addiction Teams: (L) Community Addiction Team, North – 7 Closeburn Street, Glasgow G22 5JZ, tel 0141 276 4580. (L) Community Addiction Team, North West – The Quadrangle, 59 Ruchill Street, Glasgow G20 0PY, tel 0141 276 6220. *Asylum Seekers: Information, support and advice can be obtained by contacting the Asylum Support Project, tel 0141 222 7300, or your local Social Work office (see page 11). *Carers’ Services: Are you looking after someone? Carers can access a range of services through help lines and local centres and projects. (G) Carers’ Information and Support line: tel 0141 353 6504. Further information is available from their website at www.glasgow.gov.uk/carers

(L) North Carers: Social Work Services, 94 Red Road, Springburn G21 4PH, tel: 0141 558 6296.

(L) North West Carers: Killearn Resource Centre, 29 Shakespeare Street, Maryhill G20 8TH, tel: 0141 946 5612. (G) NHS Helpline: Will provide information about the support services available to carers in your area, tel 0800 22 44 88 – Lines are open from 8 a.m. to 10 p.m. every day. The NHS helpline is a free phone service. *Children and Family Services: A range of family support is available to families facing difficulties in their lives who would benefit from advice that would make a difference to how they approach and work through those difficulties. Local Social Work office staff can provide advice, information and counselling (see page 11). (L) Children and Family Services: Services are provided by your local Social Work office for vulnerable children, young people and families including foster care, maintaining the safety of children and family support services (see page 11). (G) Fostering and Adoption: For information on adoption and fostering, or if you are interested in becoming an adoptive parent of foster carer, contact Families for Children, tel 0845 270 069. (G) Child Protection: For services to prevent harm to children through neglect or abuse contact your local Social Work office (see page 11).


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(G) Children affected by Disability: Staff provide advice, information and support for families with a child affected by disability. Contact the Children’s Health and Disability Team on 0141 420 5512. (G) Children’s Rights, Advice, Information and Support Service: For children and young people looked after and accommodated by Glasgow City Council phone 0141 287 8850 / 8844. (G) Family Centres: Community based centres aimed at improving child health, family support and community learning. Contact your local Social Work office for details (see page 11). (G) Leaving Care Services: Support and advice for young people leaving care and moving towards independence in the community. Tel: 0141 302 2675. (L) Respite Care: Respite can be arranged for children and young people either through home support or residential breaks. It provides carers and relatives with breaks from the day-to-day support they provide. Contact your local Social Work office for more information (see page 11). (G) Supported Care: Offers accommodation, together with help and support, to young people over the age of 16 who are, or have been, looked after by Social Work Services. To find out more or to become a supported carer phone 0845 270 0609. *Community Care Services: For information about and access to all Community Care Services please contact your local Social Work office (see page 11). (L) Day Services Support: Provide help for disabled people, people with mental health problems, and older people to participate in a range of activities either centre based or in the community. (L) Dementia Services: A range of services are available for people with dementia and their families. Support at home services are for people who need support with personal and practical / domestic tasks and housing tasks, including home care, overnight care services and meals at home. There is also a Dementia helpline: tel 0808 808 3000. (L) Support at Home: Support at Home Services are for people who need support with personal and practical / domestic tasks and housing support tasks. Services cover a range of tasks including assistance with personal care; including washing and dressing, going to and getting out of bed, laundry, shopping and a range of practical / domestic tasks.


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*Criminal Justice Services: Key objectives are to reduce re-offending, increase the social inclusion of former offenders, and to provide support for victims of crime. Services include: Community Services Orders, Courts, Drug Treatment and Testing Orders and Through Care. For details, contact your local Social Work office (see page 11). *Disability Services: There are local teams organising support in your area. There are also Glasgow wide teams you can contact for help. Other services can be accessed through you local Social Work office (see page 11). (L) Area Learning Disability Team (North): Killearn Resource Centre, 29 Shakespeare Street, G20, tel: 0141 276 3600.

(L) Area Learning Disability Team (North West): Unit 7B, The Quadrangle, 59 Ruchill Street, G20 9PX, tel: 0141 201 6200.

(L) Physical Disability Team: North East Physical Disability Team, Shettleston Health Centre, 420 Old Shettleston Road, Glasgow, tel: 0141 531 6269.

(G) Learning Disability Homeless Team: 55 Hunter Street, Glasgow, G4 0UP. Contact your local Social Work Office for details of:- Services for Disabled People: A wide range of services are available for disabled people and their families. Disabled Parking Permits: Available for eligible people to assist with car parking. Disabled People Aids and Adaptations: To increase independence, occupational therapists can assess disabled people for aids, equipment or house adaptation in conjunction with housing associations. Residential Care: Assessment and arrangements for temporary or permanent residential care for disabled people can be made where necessary. Respite Care: This can be arranged for disabled people whether through home support or residential breaks. It provides carers and relatives with breaks from the day to day support they provide. *Domestic Abuse: If you are experiencing domestic violence, Social Work Services can provide advice and information and can put you in touch with other Council Services or other agencies that can provide help. For details of your local Social Work office see page 11.


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*Ethnic Minority Groups: In addition to the broad range of services offered by Social Work, there are some services specifically for people from ethnic minority groups. Contact your local Social Work office for full details (see page 11). *General Health Services: The bulk of health services are provided by General Practitioners (Doctors), Dentists, Pharmacists and Optometrists. You can also access specialist services through any local community Health Centre (see page 11). (L) General Practitioners (Doctors), Dentists, Pharmacists and Optometrists – to contact the nearest one to you, phone NHS 24 on 08454 24 24 24. Alternatively, contact the CHCP headquarters, your nearest Health centre or main Social Work Office (see page 11). Details are also available on the North CHCP website at www.chps.org.uk/northglasgow (L) Physiotherapy is available in all health centres. See page 11 for your nearest health centre.

(L) Podiatry (chiropody) is available in all health centres and clinics and there is a home visiting service. See page 11 for your nearest health centre. *Health Improvement: We are committed to helping people to improve their health and well being. There are several health improvement projects in North Glasgow. For more details contact your CHCP Health Improvement Team, tel: 0141 201 9707. (L) Smoking Cessation: Help and advice for stopping smoking, including locally run groups. Contact Maryhill Health Centre, tel 0141 232 9113. *Home Care: See Community Care Services, Support at Home (page 13). *Homelessness: Homelessness Services in Glasgow are co-ordinated by the homelessness Partnership. Agencies are working to provide options for homeless people which minimise the personal, social and economic damage that homelessness can cause. This includes eliminating the need to sleep rough and to reduce levels of repeat homelessness. (G) 24 hour service for the homeless: The Hamish Allan Centre, tel: 0800 838 502 or 0141 287 1800. (L) Homelessness Casework Service: Provided to anyone who is homeless, threatened with homelessness, or is in need of advice about homelessness issues:

North Community Casework Team: Balmore Housing Association Office, 30 Mansion Street, G22 5SZ, tel: 0141 276 6168 / 6169.


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*Mental Health Services: Provides a range of social care services for people with mental health problems, their families and carers. There are various local teams providing mental health and well being support in North Glasgow. There is also a Glasgow-wide Mental Health Services Out-of-Hours: (L) Primary Care Mental Health Team: Springburn Health Centre, tel: 0141 531 9602. (L) Community Mental Health Team: Springpark Centre, 101 Denmark Street, G22 5EU, tel: 0141 531 9300. (L) Primary Care Mental Health Team: Woodside Health Centre, Barr St, G20 7LR, tel: 0141 531 9200. (L) Community Mental Health Team: Shawpark Centre, 41 Shawpark Street G20 9DR, tel: 0141 531 8770. (L) Elderly Community Mental Health Services: Bridgeview Centre, Unit 8C, The Quadrangle, 59 Ruchill Street, G20 9PX, tel: 0141 232 0060. (L) North Crisis Service: Springpark Centre, 101 Denmark Street, G22 5EU tel: 0141 531 9300 (G) Mental Health Services Out-of Hours: open 7:30 p.m. – 9:30 a.m. Monday to Friday and 4:30 p.m. – 9:30 a.m. weekends and public holidays. GEMS Seimens Business Centre, Cowglen, Glasgow G58 1SB, tel: 0845 650 1730. *Multicultural Support: (G) Multicultural Health Services, Gartnavel Royal Hospital, 1055 Great Western Road, Glasgow G12 0XH, tel: 0141 201 3600. *Older People’s Services: Support for older people including day care, day opportunities and support at home. The Older Person’s Directory is available on the website www.chps.org.uk/northglasgow Contact your local Social Work office for more local information (see page 11). Residential Care: Assessment and arrangements for temporary or permanent residential care for older people can be made where necessary. Respite Care: Respite can be arranged for older people either through home support or residential breaks. It provides carers and relatives with breaks from the day-to-day support they provide. Community Older Peoples Team: North Glasgow, Room 16, Hydepark Business Centre, 60 Mollinsburn St, Glasgow G21 4SF, tel: 0141 630 4970, co-ordinator: Elizabeth Gibson. *Sensory Services: A range of services is available for blind and deaf people, including Sign Language Interpreting and Resource Services. (G) Centre for Sensory Impaired People: Tel: Voice - 0141 334 5530

Text - 0141 341 0825


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*Sexual Health Services: (L) Sandyford North, Springburn Health Centre, 200 Springburn Way G21 1TR, tel: 0141 531 6703. (G) The Sandyford Initiative, 2 Sandyford Place, Sauchiehall Street, Glasgow, G3 7NB, tel: 0141 211 8600. *Welfare Rights: Information on welfare rights advice and representation at tribunals available. To promote full uptake of benefit contact your local Social Work office (see page 11). (L) Money advice: North Glasgow Money Advice Project, 1169 Royston Road, tel: 0141 770 7869. *Women’s Services: In addition to the broad range of services offered by Social Work, some specialist services are available for women. For full details, contact your local Social Work office (see page 11). (L) North West Women’s Centre, 17-33 Shawpark Street, G20 9DA, tel: 0141 576 1400. (L) Red Road Women’s Centre, 10/20 Petershill Court, G21 4PY, tel: 0141 557 5571. *Young Peoples Services: There are local and Glasgow wide services specifically for young people: (L) Youth Health Service: Drop-in centre for 12-19 year olds runs Wednesday evenings at Springburn Health Centre and Thursday evenings at Maryhill Health Centre. For more information contact the Health Centre (see page 11) or see website: www.ruhealthy.biz (L) Community Support and Day Care: Social Work provides a range of support services to young people. Contact your local Social Work office (see page 11). (L) Youth Justice: Aims to provide a range of appropriate responses for young people involved in, or at risk of becoming involved in, offending. Contact your local Social Work office (see page 11). (L) Young People’s Advice Line: Monday to Friday 9:00 a.m. – 5:00 p.m. Tel: 0800 328 8970. (G) Childline “The Line”: Tel: 0800 884 444 Monday to Friday 3:30 p.m. – 9:30 p.m. and Saturday and Sunday 2:00 p.m. – 8:00 p.m. Freepost 1111, Glasgow G1 1BR (G) Child Line “The Bullying Line”: Tel: 0800 441 111 Monday to Friday 3:30 p.m. – 9:30 p.m. and Saturday and Sunday 2:00 p.m. – 8:00 p.m. 9. USEFUL CONTACTS Citizens Advice Bureau Maryhill – 25-35 Avenuepark Street, Glasgow G20 8TS, tel: 0141 946 6373. Outreach: Possilpark Health Centre Mondays 10:00 a.m. - 4:00 p.m. Springburn Health Centre Fridays 10:00 a.m. – 4:00 p.m.


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Glasgow City Council: www.glasgow.gov.uk City Chambers, 285 George Street. Tel 0141 287 2000 (switchboard). Social Work Services Centre, Nye Beven House 1, 20 India St. G2 4PF, tel: 0141 287 8700.

Information and Advice Services: Maryhill Representation Unit, The Quadrangle, 59 Ruchill Street, Glasgow G20 9PX, tel: 0141 276 6230 Milton Advice Centre,15 Scaraway Drive, Glasgow G22 7EU, tel: 0141 564 1463 North Glasgow Advice Centre, 1169 Royston Road, Glasgow G21, tel: 0141 770 7869 Sunnylaw Advice Centre, 160 Saracen Street, Glasgow G22 0AS, tel: 0141 336 3405 Greater Milton & Possilpark Credit Union, 1 Westray Circus, G22 7BE, tel: 0141 347 0671 Greater Springburn Credit Union, 20 Petershill Crt, G21 4QA, tel: 0141 557 5554 Royston & Germiston Credit Union, 311 Roystonhill, G21 2HN, tel: 0141 553 1248 Ruchill Credit Union, 671 Bilsland Drive, G20 9NF, tel: 0141 946 2832 Maryhill Credit Union, 840 Garscube Road, G20 7LU, tel: 0141 946 1999 Glasgow Credit Union, 95 Morrison Street, G5 8BE, tel: 0141 274 9933

Greater Glasgow NHS Board: For general enquiries about health provision in your area and details of waiting lists. Dalian House, 350 St Vincent Street, G3 8YZ, tel: 0141 201 4444.

Healthy Living Centre: North Glasgow Healthy Living Community, Ardoch House, 25 Ardoch Street, G22 5QG, tel: 0141 336 7000, e-mail: [email protected]

Stress Centres: Stress centres provide a therapeutic stress management service which may include services such as counselling, massage and groupwork programmes. Possil Stress Centre, Ardoch House, 25 Ardoch Street, Glasgow G22 5QG, tel: 0141 347 1788 Royston Stress Centre, Unit E10, 145 Charles Street, Royston, Glasgow G21 2QA, tel: 0141 552 4434 Youth Stress Centre, Unit E3, 145 Charles Street, Royston, Glasgow G21 2QA, tel: 0141 552 3693 (For young people aged 11-18)

Lifelink North Glasgow, Millburn Centre, 221 Millburn Street, Glasgow G21 2HL, tel: 0141 548 1515. Lifelink provides a supportive and understanding environment to anybody aged 12 and over, who is in crisis, self-harming or at risk of suicide.

New Learning Communities John Paul Academy, 2 Arrochar Street, G23 5LY, tel: 0141 945 2666 Springburn Academy, 151 Edgefauld Road, G21 4JL, tel: 0141 582 0230 All Saints Secondary School, 299 Ryehill Road, G21 3EN, tel: 0141 582 0010 St Roch’s Secondary School, 40 Royston Road, G21 4NF, tel: 0141 582 0270 Cleveden Secondary School, 42 Cleveden Road, G12 0JW, tel: 0141 582 0060

Social Inclusion Partnership: North Glasgow SIP, Ardoch House, 25 Ardoch Street, G22 5QG, tel: 0141 564 1095.


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10. CONFIDENTIALITY To provide you with services staff are committed to respecting your confidentiality and your legal rights under the 1998 Data Protection Act. If you want to know more about this please speak to a member of staff, who will be able to give you more information. Alternatively, information about confidentiality is available on the North Glasgow CHCP website: www.chps.org.uk/northglasgow 11. HOW CAN YOU COMMENT OR COMPLAIN ABOUT OUR SERVICES? If you are pleased with or concerned about the quality of care or service provided and want to make a comment or complaint, please contact a member of staff or the CHCP Director, tel 0141 201 4214. You can also contact the CHCP directly by filling out the comments card at the end of this directory and handing it to a member of staff. If you want to make a formal complaint we will give you a leaflet explaining how to go about this. Health and Social Work Services have separate complaints procedures and staff will be able to give you the appropriate leaflet once you have said what your complaint is about. You may wish to consult your local Citizens Advice Bureau for support – see useful contact number on page 17. If we cannot sort your complaint out to your satisfaction, you will then have the right to refer the matter in writing to: The Scottish Public Services Ombudsman, 4 Melville Street, Edinburgh, EH3 7NS, tel 0870 011 5378. You must do this within 12 months of first being told about the matter you are complaining about.


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12. COMMENTS CARD North Glasgow Community Health and Care Partnership – Response Card We would like to give you the opportunity to comment on this directory. Any information you give us will be treated as strictly confidential. If you wish to receive a reply, please fill in your name and address. This will only be used to reply to you and will then be deleted. How helpful do you find this Directory? Very Helpful Helpful Unhelpful Very Unhelpful Is there any information which you think we should add to the directory? Please list this in the space below. Are there any other comments you would like to make about the directory? If you would like further information on any aspect of the Community Health and Care Partnership, please complete the details below in block capitals: Name –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Address ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

Post code ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

E-mail ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

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