northern virginia chapter · the virginia ala statewide retreat committee is pleased to announce...

15
Northern Virginia Chapter NoVa Newsletter SPRING 2016 Statewide Retreat 2 Business Partners 3 Scalability: A Not So New Trend 7 Annual CrabFeast 8 ALA 2015 Annual Conference 9 & Expo Total Document Solutions 14 Celebrates 15 Years! Buttery Effect in Business 12 Welcome to 2016 and our first newslet- ter of the year! We are beginning to put together the chapter calendar of events for the new year. Our first chapter meeting will be in February, for more information you can keep updated on this event and all the events of 2016 at our chapter website www.alanova.org. If there is a topic of interest that you would like presented at one of our chapter meeting, please reach out to me so we can explore finding a speaker. Efforts are well under way for the Vir- ginia Retreat that will be held on March 11 and 12 at the Williamsburg Lodge and Conference Center. This year along with myself, Deborah Wilkes and Jen- nifer Kubal are working with the retreat committee to make sure this program is a success. Again, the conference is free for all ALA members. Please complete the registration form and return it to Deborah Wilkes by February 26th. Also, remember to make your hotel reserva- tions by February 10th to get the dis- counted room rate. If you didn’t receive the retreat brochure or need another one, please feel free to reach out to any of the committee members. President’s Message INSIDE THIS ISSUE: Continued on page 15 2015 Virginia Statewide Retreat

Upload: others

Post on 17-Aug-2020

2 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Northern Virginia Chapter · The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12, 2016 Retreat. This coming

Northern Virginia Chapter

NoVa Newsletter SPRING 2016

Statewide Retreat 2

Business Partners 3

Scalability A Not So New Trend 7

Annual CrabFeast 8

ALA 2015 Annual Conference 9amp Expo

Total DocumentSolutions 14Celebrates 15 Years

Butterfl y Effect in Business 12

Welcome to 2016 and our first newslet-ter of the year

We are beginning to put together the chapter calendar of events for the new year Our first chapter meeting will be in February for more information you can keep updated on this event and all the events of 2016 at our chapter website wwwalanovaorg If there is a topic of interest that you would like presented at one of our chapter meeting please reach out to me so we can explore finding a speaker

Efforts are well under way for the Vir-ginia Retreat that will be held on March

11 and 12 at the Williamsburg Lodge and Conference Center This year along with myself Deborah Wilkes and Jen-nifer Kubal are working with the retreat committee to make sure this program is a success Again the conference is free for all ALA members Please complete the registration form and return it to Deborah Wilkes by February 26th Also remember to make your hotel reserva-tions by February 10th to get the dis-counted room rate If you didnrsquot receive the retreat brochure or need another one please feel free to reach out to any of the committee members

Presidentrsquos Message

INSIDE THIS ISSUE

Continued on page 15

2015 Virginia Statewide Retreat

The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12 2016 Retreat This coming March we will return to the beautiful Williamsburg Lodge and Convention Center in the heart of Colonial Williamsburg where you and your guests can shop golf dine and tour some of our nations historic treasures before or after our event We have three fantastic educational sessions planned including one that will make you laugh hysterically and another that will have you rethinking your computer security Also for the first time at our Statewide Retreat were having an interactive panel discussion The panel will focus on how to handle lawyers and staff that are experiencing substance abuse issues or mental illness All of this plus an exhibit hall with over 55 Business Partners free parking fine dining cocktails dancing and NO registration fee Dont delay-click the link below look over the brochure and then register for our 2016 Statewide Retreat today

CHALLENGE YOURSELFExceed the Possibilitieshellip

8th Virginia Statewide Retreat amp ExpoMarch 11-12 2016

Williamsburg Lodge amp Conference CenterWilliamsburg Virginia

p g g pthroughout the state Itrsquos a day and a half of education networking and entertainment in beautiful

Williamsburg Virginia We look forward to seeing you there

alavaretreat

NOVA NEWSLETTER SPRING 2016 | 3

2016 Northern Virginia ALA Business Partners

PLATINUM SPONSOR

Planet Depos405 East Gude Drive Suite 209Rockville MD 20850Contact JJ Rochefort (jjrochefortplanetdeposcom)Phone 888-433-3767703-307-7372Web httpwwwplanetdeposcomIndustry Court ReportingVideographyVideo Conferencing

GOLD SPONSOR

BASE Solutions8230 Leesburg Pike Suite 610Tysons Corner VA 22180Contact Atul Bhagat(atulbasesolutionsllccom)Phone 571-210-4270Web httpwwwbasesolutionsllccomIndustry IT Managed Services

SILVER SPONSOR

SunTrust BankSunTrust Investment Services IncMail Code VA ACW-51028330 Boone Boulevard 8th FloorVienna VA 22182Contact Marilyn Daniel (MarilynDanielsuntrustcom)Phone 703-442-1501Web httpwwwsuntrustcomIndustry Banking

4 | SPRING 2016 NOVA NEWSLETTER

2016 Northern Virginia ALA Business Partners

BRONZE SPONSORS

Jamison Insurance Group 888 17th Street NW Suite 212Washington DC 20006Contact Dennis M Duff (dduffjamisongroupcom)Phone 202-775-0077Web wwwjamisongroupcomIndustry Insurance

Sensei Enterprises Inc 3975 University Drive Suite 225Fairfax VA 22030 Contact Sharon Nelson (snelsonsenseientcom)Phone 703-359-0700Web wwwsenseientcom Industry IT Support for Law Firms

Legal Placements Inc 7700 Leesburg Pike Suite 210Falls Church VA 22043 Contact Lori DiCesare (lorilegalplacementscom)Phone 703-917-1829Web wwwlegalplacementscom Industry Staffing Agency

JK Moving Services 44077 Mercure CircleStering VA 20166Contact Jon Theiss (JonTheissjkmovingcom)Phone 703-574-6735Web wwwjkmovingcomarchives Industry Archiving Services

EBC Carpet Services Inc4385 Nicole DriveLanham MD 20706Contact Elizabeth West (elizabethnebcusacom)Web wwwebcusacomPhone 301-252-5273Industry Specialized Flooring amp Textile Cleaning

ACCESS Information Management9101 Owens DriveManassas Park VA 20111 Contact Steven Woodward (swoodwardaccesscorpcom)Phone 703-368-8180 Web wwwinformationprotectedcomIndustry Records and Information Management

Legal E-Employment Partners1577 Spring Hill Road Suite 270Vienna VA 22182Contact Jeanette Derby PresidentAmber Goettlich Administrative Coordinator (jderbymylegalecom)(ambermylegalecom)Web wwwmylegalecomPhone 202-316-1500Industry Legal Staffing

CSC Leasing Company6806 Paragon Place Suite 170Richmond VA 23230Contact Rawleigh Taylor (RTaylorcscleasingcom)Web wwwcscleasingcomPhone 703-632-8412Industry Leasing

NOVA NEWSLETTER SPRING 2016 | 5

2016 Northern Virginia ALA Business Partners

Konica Minolta Business Solutions7901 Jones Branch Drive 8th FloorMcLean VA 22102Contact Michael Shavatt (mshavattkmbskonicaminoltaus)Web wwwkmbskonicaminoltausPhone 703-637-1514Industry Business SolutionsCopier

The Headshot Guru6440 Noble DriveMcLean VA 22101Contact Karen Long (karenlongportraitscom)Phone 703-307-1732Web wwwheadshotgurucomIndustry Photography (Portraits)

FRIENDSHIP SPONSORS

Total Document Solutions Inc 19440 Golf Vista Plaza Suite 220 Leesburg VA 20176 Contact Jennifer J Graham (grahamjtotaldocumentscom)Phone 703-771-6307 X302Web wwwtotaldocumentscom Industry Records Management

TRAK Legal 8200 Greensboro Drive Suite 275McLean VA 22102Contact Kelly Falconi (KellyFalconitraklegalcom)Phone 703-917-8770Website wwwtrakcompaniescomIndustry Legal Support and RecordsLibrary Staffing Solutions

Washington Express LLC 12240 Indian Creek Court 100Beltsville MD 20705 Contact Courtney Leonard (Courtneyleonardwashingtonexpresscom)Phone 301-210-0899 ex 265 Web wwwwashingtonexpresscom Industry Courier Service VisaPassport Service

Davis Carter Scott Ltd 1676 International Drive 500 McLean VA 22102 Contact Marcia Calhoun (mcalhoundcsdesigncom)Phone 703-556-9275Web wwwdcsdesigncom Industry Interior Architecture

Elite Document Solutions10301 Democracy Lane Suite 120Fairfax VA 22030Contact Keith Burke (Keithelitedocsllccom)Web wwwelitedocsllccomPhone 703-273-1334 Industry Litigation Support

Client Connections Inc5912 Hilton StreetPlano TX 75093Contact Jake Krocheski (jakekclientcicom)Phone 800-236-8232Web wwwclientcicomIndustry Accounts Receivable Management

6 | SPRING 2016 NOVA NEWSLETTER

COURT REPORTING VIDEOGRAPHY VIDEOCONFERENCING AND INTERPRETATION SERVICES

A COMPREHENSIVE PORTFOLIO OF SERVICES

SchedulingCalendarTranscriptsExhibitsVideo Access and Collaboration

ADDITIONAL SERVICES

Case Management

Conference Rooms

Conference Call Center 247

Emergency Support 247

Video Editing Duplication

Conversion

Pre-Trial and Trial Consulting

Courtroom Playback

Transcription

Realtime to iPadsPaperless Exhibits Text Streaming

Synchronized Transcript-to-VideoVideo StreamingInteractive Media DisplaySite Inspections

Traditional or MobileWorldwide LocationsAdd Realtime StreamShare Exhibits Electronically

InterpretersTranslationsOn-the-ground Liaisons

VIDEOGRAPHY VIDEOCONFERENCING

INTERPRETATION

COURT REPORTING

ONLINE

(US) 888-433-3767 | schedulingplanetdeposcom | wwwplanetdeposcom

LOCAL OFFICESANNAPOLIS BALTIMORE GREENBELT ROCKVILLE WASHINGTON DC TYSONS CORNER

NOVA NEWSLETTER SPRING 2016 | 7

SCALABILITYA N O T S O

NEW TRENDBy Jeanette Derby

Scalability is a popular term used to address an orga-nizationrsquos capability to handle a growing amount of work or its potential to expand in order to accom-

modate that growth In todayrsquos marketplace scalability is multidimensional and used to address a myriad of concerns ldquoScaling uprdquo aides performance during growth periods ldquoScaling backrdquo ldquoscaling acrossrdquo and ldquoscaling outrdquo can also advance performance as well as efficiencies and fiscal stability within market fluctuations Whether the industry is adjusting client pricing technology space allocation processes or staffing law firms are striving to establish a malleable workplace and business model to accommodate the market revival

While law firms have historically resisted changes in the usage and potential overextension of support staff generational shifts are driving new attitudes toward teamwork and staffing structures To ensure sustainability and promote flexibility many law firms are increasing-ly scaling back support staff and even scaling across or ldquorepurposingrdquo staff to perform cross-functional opportu-nities within the firm As team-based practices become more commonplace this concept embodies the efficiency of shared resources adapts to the contemporary lawyerrsquos requirements and is an effective way to scale staff head-count in order to promote inclusion cohesiveness and organizational adaptability

As the workforce structure shifts to a ldquodoing more with lessrdquo approach the demand for refined leadership is heightened and reflected in the uptick of highly talented high-performing attorneys and administrative manage-

ment Law firm clients are playing an influential role as they move to emulate corporate business models deliver cost-conscience AFArsquos and entice corporate-grown talent to fill instrumental roles in practice groups and manage-ment positions Savvy law firms continue to invest in progressive talent as vehicles of strategic-thinking that ultimately cultivate change and manage the ever-evolving workplace

Effectual law firm leaders know multiple resources are needed to consistently deliver initiatives and meet fiscal objectives Corporate leaders have frequently depended on the scalability offered by outsourcing in a traditional sense ndash entire departments streamlined functions and temporary staffing Beyond the traditional outsourcing of office services information systems or staff aug-mentation outsourcing is extending its scope to the less traditional including services such as cloud-based alternatives routine support functions and ldquopermanentrdquo contracting positions for staff attorneys and support staff As alternative outsourcing trends emerge firm leaders recognize the fiscal advantages of greater staffing flex-ibility reduced payroll burdens and controlled budget boundaries that will ultimately offer a competitive edge

8 | SPRING 2016 NOVA NEWSLETTER

As industry leaders navigate within chang-ing market dynamics a growing accep-tance of scalability in relation to practices processes space plans and workforce will advance strategic modifications to maintain best practices and stay ahead of the eco-nomic curve

Jeanette Derby founded Legal E Employment Partners in 2003 Legal E is a premier legal employment service pro-vider and has been recognized for the past three years as one of DCrsquos top LegalLitigation Staffing firms by Legal Times Readers Survey As a certified WBENC busi-ness Legal E is dedicated to providing area law firms corporations and non-profits with highly

qualified attorneys paralegals and support staff for contract and direct-hire services Please note Legal E or its associates are not authorized to prac-tice law and the above information should not be construed as legal advice

To learn more about Legal Ersquos services and business practices please contact Jeanette Derby President at jderbymylegalecom or call (202) 319-1500 or visit wwwmylegalecom or follow Jeanette on Twitter at mylegalejeanett

LikeFollow usTwitter mylegaleFacebook Legal E Employment PartnersLinkedIn Legal E Employment Partners

Effectual law fi rm leaders

know multiple resources

are needed to consistently

deliver initiatives and

meet fi scal objectives

ALA Northern Virginiarsquos An-nual CrabFeast was held on August 20 2015 The fun

event was a huge success Many people came out to enjoy each otherrsquos company meet our Busi-ness Partners make donations to Loudoun Abused Womenrsquos Shelter and eat crabs Thanks to all who came out

ANNUAL CRABFEAST

NOVA NEWSLETTER SPRING 2016 | 9

ALA 2015 ANNUAL CONFERENCEamp EXPO

By Susan Stiles

As a first time attendee and in Nashville TN I attended the conference in style staying

at the Omni Hotel right across the street from where most of the activities were taking place at the Music City Convention Center The first thing that I did on Sunday was attend the LeadershipNewcomers connection so that I could meet new people When I got there I sat at a table where we had to answer ques-tions about ALA quickly in a few minutes then another person would come to our table ask a different set of questions all in a course of an hour in the hopes of winning a prize I found out that I did not know much about ALA so I decided to go to their website and learn as much as I can There was so much informa-tion that I did not know

After that day I had to choose from over 90 educational sessions being offered during the next three days Which sessions should I choose I decided to attend the following sessions

Peakonomics ndash Success Strategies

from the Seven Summits by Alison Levine She wrote a book called ldquoOn

the Edge ndash The Art of High Im-pact Leadershiprdquo I learned to keep climbing donrsquot give up on yourself Be relentless by putting one foot forward in front of the other There are two egos performance and team (proud to be part of team) Fear is an emotion and complacency can do you in if you let it Form partner-ships and build relationships WOW she was a powerful motivational speakerpresenter and made quite an impact on my life

Triple Your Memory and Halve

Your Stress by Jonathan Robinson He wrote a book on ldquoFind Happi-ness Nowrdquo I learned to remember better by creating RAVES = Ridicu-lous Action-oriented Violent Easy or Sexual images and link them together in fun visual ways The speaker suggested exercise regularly and take vitamins daily for memory

longevity Do a 2 minute workout by stretching shaking bouncing up and down your entire body It is better to meditate 3 minutes a day than 30 minutes a week One minute stress reduction ndash take a deep breath ex-hale out and focus on loved one feel connected and grateful Can I get a treadmill desk

Develop and Maintain the Mindset

of a Champion Legal Administra-

tor by Jack Singer I learned these two words ldquoActive Listeningrdquo which means to listen to the person without judging The speaker spoke about mental toughness ndash let it go and focus on the future Commu-nicate effectively and be assertive ndash donrsquot say yes when you want to say no Prepare yourself for an oppor-tunity to perform I want to develop that mindset

Alison Levine

delivers the

Welcome

Keynote at

the ALA

2015 Annual

Conference amp

Expo

10 | SPRING 2016 NOVA NEWSLETTER

Getting attorneys to do what you want them to do by Steve Hughes He wrote a book called ldquoDazzle Merdquo The speaker spoke about peer pressure commitmentconsistency mirroring and progress See Steve in action by checking out hityourstridecom He is into helping people look and sound smart when they talk

Realizing the Power of WE ndash Ad-

vancing Leadership in a Changing

World by Tom Flick who is an ex-NFL football quarterback He spoke about the distinction between leadership and management Lead-ership is creating vision and strategy removing barriers and challenges ie complacency and living false urgency A true asset is true urgency when people come to work every day determined to seize real op-portunities and avoid real hazards Great motivational speaker

Experience Resilience Through

Change by Paul Huschilt He wrote a book called ldquoReluctant Pilgrim ndash An Incomplete Guide to Walk-ing the Camino de Santiagordquo The speaker talked about the 7 humor habits take time to relax simplify your life smile and laugh more do something nice for someone reward yourself dare to be you and the Galileo principle I never laughed so hard in my life as in the session It was worth every minute of it

Navigating Diffi cult Conversa-

tions Part 1 by Sue Wazny Learn to recognize bait but swim past that She showed a video of a husband thinking that his wife was having an affair by crashing the family car in other words donrsquot jump to conclu-sions by getting the facts first ldquoDo you want to be right or do you want to be happy Notice body language ndash all behavior makes sense Allow ways for people to have graceful ex-its Take the word ldquobutrdquo out of your

vocabulary and change the word ldquobutrdquo to ldquoandrdquo The word ldquohowev-errdquo is a fancy ldquobutrdquo Nobody makes you mad you make yourself mad I learned not to come to conclusions so quickly This session was a mind opener for sure

Brezina General Session Broken

Eyes Unbroken Spirit by David Meador The speaker is a champion blind golfer and author of ldquoBroken Eyes Unbroken Spiritrdquo about his life story Even though the speaker cannot see the ball he says that not everyone can see the ball of oppor-tunity Let go of the options that are no longer important and focus on the important ones Be persistent and have patience WOW what a great motivational speaker

Navigating Diffi cult Conversations

Part 2 by Sue Wazny Learn effective communication skills with active listening and assertive communica-

tion ie attendance and behavioral issues Act like you donrsquot know even if you do Fundamental attribution error is donrsquot judge too quickly The communication toolbox is listening managing body language paraphras-ing open ended questions acknowl-edging and summarizing

Toxicity in the Workplace by Michelle Huff She is the author of ldquoThe Transformative Negotia-tor - Changing the Way We Come to Agreementrdquo Toxicity refers to employee behaviors that disrupt the effective functioning of a team or create dysfunction in an organiza-tion There are two common toxicity types Confrontational and indirect aggressor Confrontational types display aggression or need to manip-ulate or control others to feel good about themselves Indirect aggressor types display passive self-centered tendencies and act rigid or unyield-ing

Tom Flick spoke during the Tuesday General Session about the distinction

between leadership and management

NOVA NEWSLETTER SPRING 2016 | 11

In addition to attending the above sessions I also attended the Blue Jay Cafeacute listening to the local countrywesterns artists from Nashville with Ben Sotelo our ALA Northern Virginia Chapter President What a fabulous time and enjoyment

Also I got to meet Paula Barnes the outgoing ALA President and Teresa Walker the incoming ALA President at a small new member group gather-ing Both of these women were very personable and I was excited to meet them in person and discuss the ALA activities in general

To end the conference a rousing concert with Rick Springfield was enjoyed by those who attended in the middle of a thunderstormIn closing this was my best ALA conference that I ever attended As the NOVA ALA Chapter sponsor-ship recipient thank you so much for the opportunity to attend this conference

Next year the ALA 2016 Annual Conference amp Expo will be held in Los Angeles CA on May 22-25

Susan Stiles is the Assistant IP Adminis-trator for Miles amp Stockbridge PC

Office365 Cloud Deployment

Integration and Support

Managed Services

Network and IT Management

Consulting

Hosted PBX Phone System

Deployment and Support

8230 Leesburg Pike Suite 610Tysons Corner VA 22182infobasesolutionsllccombasesolutionsllccom5712104270

Serving clients and staying on top of cases can be a balancing act Access files courtroom schedules and emails from all your devices with Office365

Always a win-win for your practice

PRUDENT PRACTICES FOR INVESTMENT FIDUCIARIESThe presentation focuses on helping corporate personnel understand who is a fiduciary what their obligations are and best practices for 4019(k) Plans

FEBRUARY 24 AT 1200

Birch Stewart Kolasch amp Birch LLP8110 Gatehouse Rd Suite 100 EastFalls Church VA 22042

Mark H Woodward AIFreg APMASM CRPCreg

Principal | Financial AdvisorBlue Ocean Partners LLC

12 | SPRING 2016 NOVA NEWSLETTER

By Paul Purdue

There was a day and time when it was very important for me to understand cause and effect I would look at people who had lost a lot of weight and wonder

what they were able to do to create that change in their life I would look at business success in the same fashion This person has created a wonderful business I wonder what I can learn from them so I too can create a success-ful business

While this type of learning is valuable it is not as complete as I once thought I call this linear cause and effect but linear cause and effect is a small drop in the bucket when compared to the tsunami of impact created through abstract cause and effect Let me explain

If you are trying to change something in your office or with yourself you may look at the things creating the situation For example if you are trying to increase the amount of work the other people in the office are able to produce you may look for things that are distracting them and try and eliminate the distractions You may try to enforce some of the rules to help keep people on task You may even try and sit down with them more often to understand and connect with them All of these things are great ways to improve the productivity in the office and you may develop a nice system that puts all of these things into motion

The only problem with this linear method of change is that it is very limiting By having your hands on every detail to impact every change you are too close to the situations to really impact the greater group By raising yourself up above the situation yoursquoll be able to have a greater impact

BUTTERFLY EFFECT IN BUSINESS

In order to raise yourself up above the situation you must be well-versed in the practice of keeping your attention in the present moment Keeping your attention in the present moment allows you to tap into that great intelligence which exists all around us

Great intelligence Yes when you look around yoursquoll see there is an intelligence in nature an intelligence in science an intelligence in whatever yoursquod like to call that which is bigger than our understanding This greater in-telligence is unfolding and can be tapped into at will via the present moment

This so-called Butterfly Effect is demonstrated when you encounter a butterfly flapping its wings as you park your car after lunch It has such an impact on you because you remembered how you used to watch butterflies as a kid or because it was just so beautiful that you began to think about all of the people impacted by the work done in your office This reminder gave you pause to think about how much more impact your office could make if it were more efficient It gave you pause to think about how many people would be impacted if you could focus more on the purpose behind your work and less on the gossip around the water cooler

Having this thought gave you the unmistakable feeling of genuine inspiration to make a difference But where Yes but where do I start You start where you are What is in front of you to do now What is yours to do in this moment

NOVA NEWSLETTER SPRING 2016 | 13

The ALA Northern Virginiarsquos Annual CrabFeast raised over $700 for the Loudoun Abused Womenrsquos Shelter

LAWS FUNDRAISER

What starts with cleaning out a junk drawer at work can end up with an idea that saves the company money brings in new clients or revolutionizes the way your work flows As you start experimenting with this ab-stract way of working and thinking yoursquoll find yourself flirting with genius mdash the genius which is available to everybody

Paul Purdue is a principal at Attorney Computer Systems Hersquos a self-proclaimed ldquoinfrastructure nerdrdquo Check out Paulrsquos growing library of legal technology articles and videos on Attorney Computer Systemsrsquo web site Contact Paul (800) 475-8104 or

paulpurdueattorneycomputersystemscomwwwattorneycomputersystemscom

SunTrust Bank Member FDIC copy 2014 SunTrust Banks Inc SunTrust is a federally registered service mark of SunTrust Banks Inc How can we help you shine is a service mark of SunTrust Banks Inc

Our dedicated team offers customized solutions to help you grow your firm

suntrustcomlaw

Have you been meaning to clean out that junk drawer in your desk Perfect Start there You never know what yoursquore going to find in there and what it may lead you to This is abstract cause and effect and it will allow you to travel faster and freer than any linear method

Yoursquoll know yoursquore on the right path be-cause yoursquoll be able to follow the moments from one to another Yoursquoll know if you get off track because off-track and on-track feel much different When you feel on-track you keep going When you feel off-track you reevaluate make sure yoursquore in the present moment and you plug back in and get back to work

What starts with cleaning

out a junk drawer at

work can end up with an idea

that saves the company

money

14 | SPRING 2016 NOVA NEWSLETTER

By Chris Croll

T otal Document Solutions (TDS) is not your typical back office services firm With double-digit growth and a 90+ employee retention rate this 15 year-old

boutique professional services company is hitting it out of the park year after year I sat down with TDS Presi-dent Jennifer Graham to learn more about the compa-nyrsquos secrets to success

WHAT SERVICES DOES TDS OFFER

We provide back office operations support for law firms The on-site support we provide includes records manage-ment digitization of files mail and copy center manage-ment move and merger planning facilities management and hospitality services where we plan client dinners and events What is different about TDS is that our people become totally integrated into the culture of each of our client firms Our resources focus on business operations which allow firmrsquos lawyers to focus on servicing clients

WHAT MAKES TDS DIFFERENT

Our people We are a woman-owned busi-ness and a 94 employee owned company When we hire we look for people who are highly-motivated hard-working and loyal first rather than people who just have a specific skill set We excel at matching the talents and capabilities of our teams to the needs and culture of our clients TDS recruits trains and retains professionals who are indistinguishable from our clientsrsquo own internal staff Some law firms are

TOTALDOCUMENTSOLUTIONSC E L E B R A T E S 1 5 Y E A R S

more casual than others Some have a high-intensity case-load Some are almost paperless and value ldquobeing greenrdquo Every law firm is different and every TDS team member is different So in a way itrsquos a bit like a matchmaking service

The tenure of our managers exceeds the industry average a testament to our ability to match the talent and capabil-ities of TDS professionals with the right client and their programs Our professionals are collaborative and take pride in what they do so they enjoy the work they do More than one of our clients has praised TDS employees for being ldquofunrdquo in addition to being highly competent That tells me we are doing something right

HOW HAVE YOU ACHIEVED

SUCH SUSTAINED GROWTH

As law firms continue to look for ways to achieve greater cost efficiencies profes-sional service providers like TDS can be an optimal solution Outsourcing back office operations allows firms to enhance their processes and workflow with new method-ologies while reducing the overall spend It is all about utilization

WHAT ARE SOME OF THE

CHALLENGES OF OUTSOURCING

OPERATIONS

Firms worry about compliance which is something we can help them manage We

For us itrsquos not about adding more people itrsquos

about adding more value

JENNIFER GRAHAM

NOVA NEWSLETTER SPRING 2016 | 15

result of being focused on client satisfaction growth has happened organically

We have been approached by clients who want to talk with us about other business operations and support ser-vices We are exploring ways to further utilize our on-site staff For us itrsquos not about adding more people itrsquos about adding more value

To learn more about TDS please watch our video at httptinyurlcomTDSPeople or email Jennifer at grahamjtotaldocumentscom

have service level agreements (SLArsquos) in place to mit-igate risk We often do a better job of managing com-pliance than a firmrsquos internal resources Some partners are concerned about a loss of control which is always a concern with outsourcing This is where our people come in ndash they become so much a part of the firmrsquos culture that there is no loss of transparency or perceived loss of control

WHATrsquoS NEXT FOR TDS

It is not my goal to grow TDS to become a $100M com-pany We like being a boutique services firm that caters to the legal market I am much more focused on quality of services provided than I am on hyper growth As a

Your membership in the ALA and the chapter provide a number of opportunities to assist in your profession-al development The annual conference is coming up in Los Ange-

les CA on May 22ndash 25 2016 There are a number of other conferences during the

year as well as webinars offered by the ALA Take in one or more of the NOVA Chapter Meet-

ings - check out the website for schedule of events wwwalanovaorg

Other great resources are available to you a great place to start is wwwalanetorg

The chapter could use your assistance on a number of committees as well and the Board of Directors With-out the volunteer help of our members the NOVA chapter cannot sustain itself The time involved can be minimal but the reward is great Not only can we use your assistance on committees but use of conference facilities to host our events is needed as well

To all the chapter members that provided your con-ference rooms and lunches for our chapter meeting thank you A special thanks to Liza Yang for all the hard work she puts in to get our newsletters out Car-olyn Odio for making our chapter website a wealth of

Presidentrsquos MessageCONTINUED FROM PAGE 1

information and Jennifer Kubal who works to make sure the chapter runs smoothly and keeps me in line and on point Without you ladies we would not have a chapter

A special welcome to new members ndash Philip Sultan of Watt Tieder Hoffar amp Fitzgerld Jim Areklett of The Marbury Law Group Jane Gallant of Birch Stewart Kolasch amp Birch Wendy Jean Musco of McCandlish Lillard Margaret Laniak of Tatusko Kennedy and Megan Pfeifle of Sher Cummings amp Ellis

To our business partners the appreciation I have is more than a mere THANK YOU Many of you have been partners for years and your generous contribu-tions and commitment to the chapter are not over-looked It is with your assistance that we are able to provide scholarships to conferences chapter activi-ties during the year that improve our education and knowledge that we need to support our law firms To my chapter members please when the need arises reach out to our business partner first and give them the opportunity to assist you

Ben Sotelo

Page 2: Northern Virginia Chapter · The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12, 2016 Retreat. This coming

The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12 2016 Retreat This coming March we will return to the beautiful Williamsburg Lodge and Convention Center in the heart of Colonial Williamsburg where you and your guests can shop golf dine and tour some of our nations historic treasures before or after our event We have three fantastic educational sessions planned including one that will make you laugh hysterically and another that will have you rethinking your computer security Also for the first time at our Statewide Retreat were having an interactive panel discussion The panel will focus on how to handle lawyers and staff that are experiencing substance abuse issues or mental illness All of this plus an exhibit hall with over 55 Business Partners free parking fine dining cocktails dancing and NO registration fee Dont delay-click the link below look over the brochure and then register for our 2016 Statewide Retreat today

CHALLENGE YOURSELFExceed the Possibilitieshellip

8th Virginia Statewide Retreat amp ExpoMarch 11-12 2016

Williamsburg Lodge amp Conference CenterWilliamsburg Virginia

p g g pthroughout the state Itrsquos a day and a half of education networking and entertainment in beautiful

Williamsburg Virginia We look forward to seeing you there

alavaretreat

NOVA NEWSLETTER SPRING 2016 | 3

2016 Northern Virginia ALA Business Partners

PLATINUM SPONSOR

Planet Depos405 East Gude Drive Suite 209Rockville MD 20850Contact JJ Rochefort (jjrochefortplanetdeposcom)Phone 888-433-3767703-307-7372Web httpwwwplanetdeposcomIndustry Court ReportingVideographyVideo Conferencing

GOLD SPONSOR

BASE Solutions8230 Leesburg Pike Suite 610Tysons Corner VA 22180Contact Atul Bhagat(atulbasesolutionsllccom)Phone 571-210-4270Web httpwwwbasesolutionsllccomIndustry IT Managed Services

SILVER SPONSOR

SunTrust BankSunTrust Investment Services IncMail Code VA ACW-51028330 Boone Boulevard 8th FloorVienna VA 22182Contact Marilyn Daniel (MarilynDanielsuntrustcom)Phone 703-442-1501Web httpwwwsuntrustcomIndustry Banking

4 | SPRING 2016 NOVA NEWSLETTER

2016 Northern Virginia ALA Business Partners

BRONZE SPONSORS

Jamison Insurance Group 888 17th Street NW Suite 212Washington DC 20006Contact Dennis M Duff (dduffjamisongroupcom)Phone 202-775-0077Web wwwjamisongroupcomIndustry Insurance

Sensei Enterprises Inc 3975 University Drive Suite 225Fairfax VA 22030 Contact Sharon Nelson (snelsonsenseientcom)Phone 703-359-0700Web wwwsenseientcom Industry IT Support for Law Firms

Legal Placements Inc 7700 Leesburg Pike Suite 210Falls Church VA 22043 Contact Lori DiCesare (lorilegalplacementscom)Phone 703-917-1829Web wwwlegalplacementscom Industry Staffing Agency

JK Moving Services 44077 Mercure CircleStering VA 20166Contact Jon Theiss (JonTheissjkmovingcom)Phone 703-574-6735Web wwwjkmovingcomarchives Industry Archiving Services

EBC Carpet Services Inc4385 Nicole DriveLanham MD 20706Contact Elizabeth West (elizabethnebcusacom)Web wwwebcusacomPhone 301-252-5273Industry Specialized Flooring amp Textile Cleaning

ACCESS Information Management9101 Owens DriveManassas Park VA 20111 Contact Steven Woodward (swoodwardaccesscorpcom)Phone 703-368-8180 Web wwwinformationprotectedcomIndustry Records and Information Management

Legal E-Employment Partners1577 Spring Hill Road Suite 270Vienna VA 22182Contact Jeanette Derby PresidentAmber Goettlich Administrative Coordinator (jderbymylegalecom)(ambermylegalecom)Web wwwmylegalecomPhone 202-316-1500Industry Legal Staffing

CSC Leasing Company6806 Paragon Place Suite 170Richmond VA 23230Contact Rawleigh Taylor (RTaylorcscleasingcom)Web wwwcscleasingcomPhone 703-632-8412Industry Leasing

NOVA NEWSLETTER SPRING 2016 | 5

2016 Northern Virginia ALA Business Partners

Konica Minolta Business Solutions7901 Jones Branch Drive 8th FloorMcLean VA 22102Contact Michael Shavatt (mshavattkmbskonicaminoltaus)Web wwwkmbskonicaminoltausPhone 703-637-1514Industry Business SolutionsCopier

The Headshot Guru6440 Noble DriveMcLean VA 22101Contact Karen Long (karenlongportraitscom)Phone 703-307-1732Web wwwheadshotgurucomIndustry Photography (Portraits)

FRIENDSHIP SPONSORS

Total Document Solutions Inc 19440 Golf Vista Plaza Suite 220 Leesburg VA 20176 Contact Jennifer J Graham (grahamjtotaldocumentscom)Phone 703-771-6307 X302Web wwwtotaldocumentscom Industry Records Management

TRAK Legal 8200 Greensboro Drive Suite 275McLean VA 22102Contact Kelly Falconi (KellyFalconitraklegalcom)Phone 703-917-8770Website wwwtrakcompaniescomIndustry Legal Support and RecordsLibrary Staffing Solutions

Washington Express LLC 12240 Indian Creek Court 100Beltsville MD 20705 Contact Courtney Leonard (Courtneyleonardwashingtonexpresscom)Phone 301-210-0899 ex 265 Web wwwwashingtonexpresscom Industry Courier Service VisaPassport Service

Davis Carter Scott Ltd 1676 International Drive 500 McLean VA 22102 Contact Marcia Calhoun (mcalhoundcsdesigncom)Phone 703-556-9275Web wwwdcsdesigncom Industry Interior Architecture

Elite Document Solutions10301 Democracy Lane Suite 120Fairfax VA 22030Contact Keith Burke (Keithelitedocsllccom)Web wwwelitedocsllccomPhone 703-273-1334 Industry Litigation Support

Client Connections Inc5912 Hilton StreetPlano TX 75093Contact Jake Krocheski (jakekclientcicom)Phone 800-236-8232Web wwwclientcicomIndustry Accounts Receivable Management

6 | SPRING 2016 NOVA NEWSLETTER

COURT REPORTING VIDEOGRAPHY VIDEOCONFERENCING AND INTERPRETATION SERVICES

A COMPREHENSIVE PORTFOLIO OF SERVICES

SchedulingCalendarTranscriptsExhibitsVideo Access and Collaboration

ADDITIONAL SERVICES

Case Management

Conference Rooms

Conference Call Center 247

Emergency Support 247

Video Editing Duplication

Conversion

Pre-Trial and Trial Consulting

Courtroom Playback

Transcription

Realtime to iPadsPaperless Exhibits Text Streaming

Synchronized Transcript-to-VideoVideo StreamingInteractive Media DisplaySite Inspections

Traditional or MobileWorldwide LocationsAdd Realtime StreamShare Exhibits Electronically

InterpretersTranslationsOn-the-ground Liaisons

VIDEOGRAPHY VIDEOCONFERENCING

INTERPRETATION

COURT REPORTING

ONLINE

(US) 888-433-3767 | schedulingplanetdeposcom | wwwplanetdeposcom

LOCAL OFFICESANNAPOLIS BALTIMORE GREENBELT ROCKVILLE WASHINGTON DC TYSONS CORNER

NOVA NEWSLETTER SPRING 2016 | 7

SCALABILITYA N O T S O

NEW TRENDBy Jeanette Derby

Scalability is a popular term used to address an orga-nizationrsquos capability to handle a growing amount of work or its potential to expand in order to accom-

modate that growth In todayrsquos marketplace scalability is multidimensional and used to address a myriad of concerns ldquoScaling uprdquo aides performance during growth periods ldquoScaling backrdquo ldquoscaling acrossrdquo and ldquoscaling outrdquo can also advance performance as well as efficiencies and fiscal stability within market fluctuations Whether the industry is adjusting client pricing technology space allocation processes or staffing law firms are striving to establish a malleable workplace and business model to accommodate the market revival

While law firms have historically resisted changes in the usage and potential overextension of support staff generational shifts are driving new attitudes toward teamwork and staffing structures To ensure sustainability and promote flexibility many law firms are increasing-ly scaling back support staff and even scaling across or ldquorepurposingrdquo staff to perform cross-functional opportu-nities within the firm As team-based practices become more commonplace this concept embodies the efficiency of shared resources adapts to the contemporary lawyerrsquos requirements and is an effective way to scale staff head-count in order to promote inclusion cohesiveness and organizational adaptability

As the workforce structure shifts to a ldquodoing more with lessrdquo approach the demand for refined leadership is heightened and reflected in the uptick of highly talented high-performing attorneys and administrative manage-

ment Law firm clients are playing an influential role as they move to emulate corporate business models deliver cost-conscience AFArsquos and entice corporate-grown talent to fill instrumental roles in practice groups and manage-ment positions Savvy law firms continue to invest in progressive talent as vehicles of strategic-thinking that ultimately cultivate change and manage the ever-evolving workplace

Effectual law firm leaders know multiple resources are needed to consistently deliver initiatives and meet fiscal objectives Corporate leaders have frequently depended on the scalability offered by outsourcing in a traditional sense ndash entire departments streamlined functions and temporary staffing Beyond the traditional outsourcing of office services information systems or staff aug-mentation outsourcing is extending its scope to the less traditional including services such as cloud-based alternatives routine support functions and ldquopermanentrdquo contracting positions for staff attorneys and support staff As alternative outsourcing trends emerge firm leaders recognize the fiscal advantages of greater staffing flex-ibility reduced payroll burdens and controlled budget boundaries that will ultimately offer a competitive edge

8 | SPRING 2016 NOVA NEWSLETTER

As industry leaders navigate within chang-ing market dynamics a growing accep-tance of scalability in relation to practices processes space plans and workforce will advance strategic modifications to maintain best practices and stay ahead of the eco-nomic curve

Jeanette Derby founded Legal E Employment Partners in 2003 Legal E is a premier legal employment service pro-vider and has been recognized for the past three years as one of DCrsquos top LegalLitigation Staffing firms by Legal Times Readers Survey As a certified WBENC busi-ness Legal E is dedicated to providing area law firms corporations and non-profits with highly

qualified attorneys paralegals and support staff for contract and direct-hire services Please note Legal E or its associates are not authorized to prac-tice law and the above information should not be construed as legal advice

To learn more about Legal Ersquos services and business practices please contact Jeanette Derby President at jderbymylegalecom or call (202) 319-1500 or visit wwwmylegalecom or follow Jeanette on Twitter at mylegalejeanett

LikeFollow usTwitter mylegaleFacebook Legal E Employment PartnersLinkedIn Legal E Employment Partners

Effectual law fi rm leaders

know multiple resources

are needed to consistently

deliver initiatives and

meet fi scal objectives

ALA Northern Virginiarsquos An-nual CrabFeast was held on August 20 2015 The fun

event was a huge success Many people came out to enjoy each otherrsquos company meet our Busi-ness Partners make donations to Loudoun Abused Womenrsquos Shelter and eat crabs Thanks to all who came out

ANNUAL CRABFEAST

NOVA NEWSLETTER SPRING 2016 | 9

ALA 2015 ANNUAL CONFERENCEamp EXPO

By Susan Stiles

As a first time attendee and in Nashville TN I attended the conference in style staying

at the Omni Hotel right across the street from where most of the activities were taking place at the Music City Convention Center The first thing that I did on Sunday was attend the LeadershipNewcomers connection so that I could meet new people When I got there I sat at a table where we had to answer ques-tions about ALA quickly in a few minutes then another person would come to our table ask a different set of questions all in a course of an hour in the hopes of winning a prize I found out that I did not know much about ALA so I decided to go to their website and learn as much as I can There was so much informa-tion that I did not know

After that day I had to choose from over 90 educational sessions being offered during the next three days Which sessions should I choose I decided to attend the following sessions

Peakonomics ndash Success Strategies

from the Seven Summits by Alison Levine She wrote a book called ldquoOn

the Edge ndash The Art of High Im-pact Leadershiprdquo I learned to keep climbing donrsquot give up on yourself Be relentless by putting one foot forward in front of the other There are two egos performance and team (proud to be part of team) Fear is an emotion and complacency can do you in if you let it Form partner-ships and build relationships WOW she was a powerful motivational speakerpresenter and made quite an impact on my life

Triple Your Memory and Halve

Your Stress by Jonathan Robinson He wrote a book on ldquoFind Happi-ness Nowrdquo I learned to remember better by creating RAVES = Ridicu-lous Action-oriented Violent Easy or Sexual images and link them together in fun visual ways The speaker suggested exercise regularly and take vitamins daily for memory

longevity Do a 2 minute workout by stretching shaking bouncing up and down your entire body It is better to meditate 3 minutes a day than 30 minutes a week One minute stress reduction ndash take a deep breath ex-hale out and focus on loved one feel connected and grateful Can I get a treadmill desk

Develop and Maintain the Mindset

of a Champion Legal Administra-

tor by Jack Singer I learned these two words ldquoActive Listeningrdquo which means to listen to the person without judging The speaker spoke about mental toughness ndash let it go and focus on the future Commu-nicate effectively and be assertive ndash donrsquot say yes when you want to say no Prepare yourself for an oppor-tunity to perform I want to develop that mindset

Alison Levine

delivers the

Welcome

Keynote at

the ALA

2015 Annual

Conference amp

Expo

10 | SPRING 2016 NOVA NEWSLETTER

Getting attorneys to do what you want them to do by Steve Hughes He wrote a book called ldquoDazzle Merdquo The speaker spoke about peer pressure commitmentconsistency mirroring and progress See Steve in action by checking out hityourstridecom He is into helping people look and sound smart when they talk

Realizing the Power of WE ndash Ad-

vancing Leadership in a Changing

World by Tom Flick who is an ex-NFL football quarterback He spoke about the distinction between leadership and management Lead-ership is creating vision and strategy removing barriers and challenges ie complacency and living false urgency A true asset is true urgency when people come to work every day determined to seize real op-portunities and avoid real hazards Great motivational speaker

Experience Resilience Through

Change by Paul Huschilt He wrote a book called ldquoReluctant Pilgrim ndash An Incomplete Guide to Walk-ing the Camino de Santiagordquo The speaker talked about the 7 humor habits take time to relax simplify your life smile and laugh more do something nice for someone reward yourself dare to be you and the Galileo principle I never laughed so hard in my life as in the session It was worth every minute of it

Navigating Diffi cult Conversa-

tions Part 1 by Sue Wazny Learn to recognize bait but swim past that She showed a video of a husband thinking that his wife was having an affair by crashing the family car in other words donrsquot jump to conclu-sions by getting the facts first ldquoDo you want to be right or do you want to be happy Notice body language ndash all behavior makes sense Allow ways for people to have graceful ex-its Take the word ldquobutrdquo out of your

vocabulary and change the word ldquobutrdquo to ldquoandrdquo The word ldquohowev-errdquo is a fancy ldquobutrdquo Nobody makes you mad you make yourself mad I learned not to come to conclusions so quickly This session was a mind opener for sure

Brezina General Session Broken

Eyes Unbroken Spirit by David Meador The speaker is a champion blind golfer and author of ldquoBroken Eyes Unbroken Spiritrdquo about his life story Even though the speaker cannot see the ball he says that not everyone can see the ball of oppor-tunity Let go of the options that are no longer important and focus on the important ones Be persistent and have patience WOW what a great motivational speaker

Navigating Diffi cult Conversations

Part 2 by Sue Wazny Learn effective communication skills with active listening and assertive communica-

tion ie attendance and behavioral issues Act like you donrsquot know even if you do Fundamental attribution error is donrsquot judge too quickly The communication toolbox is listening managing body language paraphras-ing open ended questions acknowl-edging and summarizing

Toxicity in the Workplace by Michelle Huff She is the author of ldquoThe Transformative Negotia-tor - Changing the Way We Come to Agreementrdquo Toxicity refers to employee behaviors that disrupt the effective functioning of a team or create dysfunction in an organiza-tion There are two common toxicity types Confrontational and indirect aggressor Confrontational types display aggression or need to manip-ulate or control others to feel good about themselves Indirect aggressor types display passive self-centered tendencies and act rigid or unyield-ing

Tom Flick spoke during the Tuesday General Session about the distinction

between leadership and management

NOVA NEWSLETTER SPRING 2016 | 11

In addition to attending the above sessions I also attended the Blue Jay Cafeacute listening to the local countrywesterns artists from Nashville with Ben Sotelo our ALA Northern Virginia Chapter President What a fabulous time and enjoyment

Also I got to meet Paula Barnes the outgoing ALA President and Teresa Walker the incoming ALA President at a small new member group gather-ing Both of these women were very personable and I was excited to meet them in person and discuss the ALA activities in general

To end the conference a rousing concert with Rick Springfield was enjoyed by those who attended in the middle of a thunderstormIn closing this was my best ALA conference that I ever attended As the NOVA ALA Chapter sponsor-ship recipient thank you so much for the opportunity to attend this conference

Next year the ALA 2016 Annual Conference amp Expo will be held in Los Angeles CA on May 22-25

Susan Stiles is the Assistant IP Adminis-trator for Miles amp Stockbridge PC

Office365 Cloud Deployment

Integration and Support

Managed Services

Network and IT Management

Consulting

Hosted PBX Phone System

Deployment and Support

8230 Leesburg Pike Suite 610Tysons Corner VA 22182infobasesolutionsllccombasesolutionsllccom5712104270

Serving clients and staying on top of cases can be a balancing act Access files courtroom schedules and emails from all your devices with Office365

Always a win-win for your practice

PRUDENT PRACTICES FOR INVESTMENT FIDUCIARIESThe presentation focuses on helping corporate personnel understand who is a fiduciary what their obligations are and best practices for 4019(k) Plans

FEBRUARY 24 AT 1200

Birch Stewart Kolasch amp Birch LLP8110 Gatehouse Rd Suite 100 EastFalls Church VA 22042

Mark H Woodward AIFreg APMASM CRPCreg

Principal | Financial AdvisorBlue Ocean Partners LLC

12 | SPRING 2016 NOVA NEWSLETTER

By Paul Purdue

There was a day and time when it was very important for me to understand cause and effect I would look at people who had lost a lot of weight and wonder

what they were able to do to create that change in their life I would look at business success in the same fashion This person has created a wonderful business I wonder what I can learn from them so I too can create a success-ful business

While this type of learning is valuable it is not as complete as I once thought I call this linear cause and effect but linear cause and effect is a small drop in the bucket when compared to the tsunami of impact created through abstract cause and effect Let me explain

If you are trying to change something in your office or with yourself you may look at the things creating the situation For example if you are trying to increase the amount of work the other people in the office are able to produce you may look for things that are distracting them and try and eliminate the distractions You may try to enforce some of the rules to help keep people on task You may even try and sit down with them more often to understand and connect with them All of these things are great ways to improve the productivity in the office and you may develop a nice system that puts all of these things into motion

The only problem with this linear method of change is that it is very limiting By having your hands on every detail to impact every change you are too close to the situations to really impact the greater group By raising yourself up above the situation yoursquoll be able to have a greater impact

BUTTERFLY EFFECT IN BUSINESS

In order to raise yourself up above the situation you must be well-versed in the practice of keeping your attention in the present moment Keeping your attention in the present moment allows you to tap into that great intelligence which exists all around us

Great intelligence Yes when you look around yoursquoll see there is an intelligence in nature an intelligence in science an intelligence in whatever yoursquod like to call that which is bigger than our understanding This greater in-telligence is unfolding and can be tapped into at will via the present moment

This so-called Butterfly Effect is demonstrated when you encounter a butterfly flapping its wings as you park your car after lunch It has such an impact on you because you remembered how you used to watch butterflies as a kid or because it was just so beautiful that you began to think about all of the people impacted by the work done in your office This reminder gave you pause to think about how much more impact your office could make if it were more efficient It gave you pause to think about how many people would be impacted if you could focus more on the purpose behind your work and less on the gossip around the water cooler

Having this thought gave you the unmistakable feeling of genuine inspiration to make a difference But where Yes but where do I start You start where you are What is in front of you to do now What is yours to do in this moment

NOVA NEWSLETTER SPRING 2016 | 13

The ALA Northern Virginiarsquos Annual CrabFeast raised over $700 for the Loudoun Abused Womenrsquos Shelter

LAWS FUNDRAISER

What starts with cleaning out a junk drawer at work can end up with an idea that saves the company money brings in new clients or revolutionizes the way your work flows As you start experimenting with this ab-stract way of working and thinking yoursquoll find yourself flirting with genius mdash the genius which is available to everybody

Paul Purdue is a principal at Attorney Computer Systems Hersquos a self-proclaimed ldquoinfrastructure nerdrdquo Check out Paulrsquos growing library of legal technology articles and videos on Attorney Computer Systemsrsquo web site Contact Paul (800) 475-8104 or

paulpurdueattorneycomputersystemscomwwwattorneycomputersystemscom

SunTrust Bank Member FDIC copy 2014 SunTrust Banks Inc SunTrust is a federally registered service mark of SunTrust Banks Inc How can we help you shine is a service mark of SunTrust Banks Inc

Our dedicated team offers customized solutions to help you grow your firm

suntrustcomlaw

Have you been meaning to clean out that junk drawer in your desk Perfect Start there You never know what yoursquore going to find in there and what it may lead you to This is abstract cause and effect and it will allow you to travel faster and freer than any linear method

Yoursquoll know yoursquore on the right path be-cause yoursquoll be able to follow the moments from one to another Yoursquoll know if you get off track because off-track and on-track feel much different When you feel on-track you keep going When you feel off-track you reevaluate make sure yoursquore in the present moment and you plug back in and get back to work

What starts with cleaning

out a junk drawer at

work can end up with an idea

that saves the company

money

14 | SPRING 2016 NOVA NEWSLETTER

By Chris Croll

T otal Document Solutions (TDS) is not your typical back office services firm With double-digit growth and a 90+ employee retention rate this 15 year-old

boutique professional services company is hitting it out of the park year after year I sat down with TDS Presi-dent Jennifer Graham to learn more about the compa-nyrsquos secrets to success

WHAT SERVICES DOES TDS OFFER

We provide back office operations support for law firms The on-site support we provide includes records manage-ment digitization of files mail and copy center manage-ment move and merger planning facilities management and hospitality services where we plan client dinners and events What is different about TDS is that our people become totally integrated into the culture of each of our client firms Our resources focus on business operations which allow firmrsquos lawyers to focus on servicing clients

WHAT MAKES TDS DIFFERENT

Our people We are a woman-owned busi-ness and a 94 employee owned company When we hire we look for people who are highly-motivated hard-working and loyal first rather than people who just have a specific skill set We excel at matching the talents and capabilities of our teams to the needs and culture of our clients TDS recruits trains and retains professionals who are indistinguishable from our clientsrsquo own internal staff Some law firms are

TOTALDOCUMENTSOLUTIONSC E L E B R A T E S 1 5 Y E A R S

more casual than others Some have a high-intensity case-load Some are almost paperless and value ldquobeing greenrdquo Every law firm is different and every TDS team member is different So in a way itrsquos a bit like a matchmaking service

The tenure of our managers exceeds the industry average a testament to our ability to match the talent and capabil-ities of TDS professionals with the right client and their programs Our professionals are collaborative and take pride in what they do so they enjoy the work they do More than one of our clients has praised TDS employees for being ldquofunrdquo in addition to being highly competent That tells me we are doing something right

HOW HAVE YOU ACHIEVED

SUCH SUSTAINED GROWTH

As law firms continue to look for ways to achieve greater cost efficiencies profes-sional service providers like TDS can be an optimal solution Outsourcing back office operations allows firms to enhance their processes and workflow with new method-ologies while reducing the overall spend It is all about utilization

WHAT ARE SOME OF THE

CHALLENGES OF OUTSOURCING

OPERATIONS

Firms worry about compliance which is something we can help them manage We

For us itrsquos not about adding more people itrsquos

about adding more value

JENNIFER GRAHAM

NOVA NEWSLETTER SPRING 2016 | 15

result of being focused on client satisfaction growth has happened organically

We have been approached by clients who want to talk with us about other business operations and support ser-vices We are exploring ways to further utilize our on-site staff For us itrsquos not about adding more people itrsquos about adding more value

To learn more about TDS please watch our video at httptinyurlcomTDSPeople or email Jennifer at grahamjtotaldocumentscom

have service level agreements (SLArsquos) in place to mit-igate risk We often do a better job of managing com-pliance than a firmrsquos internal resources Some partners are concerned about a loss of control which is always a concern with outsourcing This is where our people come in ndash they become so much a part of the firmrsquos culture that there is no loss of transparency or perceived loss of control

WHATrsquoS NEXT FOR TDS

It is not my goal to grow TDS to become a $100M com-pany We like being a boutique services firm that caters to the legal market I am much more focused on quality of services provided than I am on hyper growth As a

Your membership in the ALA and the chapter provide a number of opportunities to assist in your profession-al development The annual conference is coming up in Los Ange-

les CA on May 22ndash 25 2016 There are a number of other conferences during the

year as well as webinars offered by the ALA Take in one or more of the NOVA Chapter Meet-

ings - check out the website for schedule of events wwwalanovaorg

Other great resources are available to you a great place to start is wwwalanetorg

The chapter could use your assistance on a number of committees as well and the Board of Directors With-out the volunteer help of our members the NOVA chapter cannot sustain itself The time involved can be minimal but the reward is great Not only can we use your assistance on committees but use of conference facilities to host our events is needed as well

To all the chapter members that provided your con-ference rooms and lunches for our chapter meeting thank you A special thanks to Liza Yang for all the hard work she puts in to get our newsletters out Car-olyn Odio for making our chapter website a wealth of

Presidentrsquos MessageCONTINUED FROM PAGE 1

information and Jennifer Kubal who works to make sure the chapter runs smoothly and keeps me in line and on point Without you ladies we would not have a chapter

A special welcome to new members ndash Philip Sultan of Watt Tieder Hoffar amp Fitzgerld Jim Areklett of The Marbury Law Group Jane Gallant of Birch Stewart Kolasch amp Birch Wendy Jean Musco of McCandlish Lillard Margaret Laniak of Tatusko Kennedy and Megan Pfeifle of Sher Cummings amp Ellis

To our business partners the appreciation I have is more than a mere THANK YOU Many of you have been partners for years and your generous contribu-tions and commitment to the chapter are not over-looked It is with your assistance that we are able to provide scholarships to conferences chapter activi-ties during the year that improve our education and knowledge that we need to support our law firms To my chapter members please when the need arises reach out to our business partner first and give them the opportunity to assist you

Ben Sotelo

Page 3: Northern Virginia Chapter · The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12, 2016 Retreat. This coming

NOVA NEWSLETTER SPRING 2016 | 3

2016 Northern Virginia ALA Business Partners

PLATINUM SPONSOR

Planet Depos405 East Gude Drive Suite 209Rockville MD 20850Contact JJ Rochefort (jjrochefortplanetdeposcom)Phone 888-433-3767703-307-7372Web httpwwwplanetdeposcomIndustry Court ReportingVideographyVideo Conferencing

GOLD SPONSOR

BASE Solutions8230 Leesburg Pike Suite 610Tysons Corner VA 22180Contact Atul Bhagat(atulbasesolutionsllccom)Phone 571-210-4270Web httpwwwbasesolutionsllccomIndustry IT Managed Services

SILVER SPONSOR

SunTrust BankSunTrust Investment Services IncMail Code VA ACW-51028330 Boone Boulevard 8th FloorVienna VA 22182Contact Marilyn Daniel (MarilynDanielsuntrustcom)Phone 703-442-1501Web httpwwwsuntrustcomIndustry Banking

4 | SPRING 2016 NOVA NEWSLETTER

2016 Northern Virginia ALA Business Partners

BRONZE SPONSORS

Jamison Insurance Group 888 17th Street NW Suite 212Washington DC 20006Contact Dennis M Duff (dduffjamisongroupcom)Phone 202-775-0077Web wwwjamisongroupcomIndustry Insurance

Sensei Enterprises Inc 3975 University Drive Suite 225Fairfax VA 22030 Contact Sharon Nelson (snelsonsenseientcom)Phone 703-359-0700Web wwwsenseientcom Industry IT Support for Law Firms

Legal Placements Inc 7700 Leesburg Pike Suite 210Falls Church VA 22043 Contact Lori DiCesare (lorilegalplacementscom)Phone 703-917-1829Web wwwlegalplacementscom Industry Staffing Agency

JK Moving Services 44077 Mercure CircleStering VA 20166Contact Jon Theiss (JonTheissjkmovingcom)Phone 703-574-6735Web wwwjkmovingcomarchives Industry Archiving Services

EBC Carpet Services Inc4385 Nicole DriveLanham MD 20706Contact Elizabeth West (elizabethnebcusacom)Web wwwebcusacomPhone 301-252-5273Industry Specialized Flooring amp Textile Cleaning

ACCESS Information Management9101 Owens DriveManassas Park VA 20111 Contact Steven Woodward (swoodwardaccesscorpcom)Phone 703-368-8180 Web wwwinformationprotectedcomIndustry Records and Information Management

Legal E-Employment Partners1577 Spring Hill Road Suite 270Vienna VA 22182Contact Jeanette Derby PresidentAmber Goettlich Administrative Coordinator (jderbymylegalecom)(ambermylegalecom)Web wwwmylegalecomPhone 202-316-1500Industry Legal Staffing

CSC Leasing Company6806 Paragon Place Suite 170Richmond VA 23230Contact Rawleigh Taylor (RTaylorcscleasingcom)Web wwwcscleasingcomPhone 703-632-8412Industry Leasing

NOVA NEWSLETTER SPRING 2016 | 5

2016 Northern Virginia ALA Business Partners

Konica Minolta Business Solutions7901 Jones Branch Drive 8th FloorMcLean VA 22102Contact Michael Shavatt (mshavattkmbskonicaminoltaus)Web wwwkmbskonicaminoltausPhone 703-637-1514Industry Business SolutionsCopier

The Headshot Guru6440 Noble DriveMcLean VA 22101Contact Karen Long (karenlongportraitscom)Phone 703-307-1732Web wwwheadshotgurucomIndustry Photography (Portraits)

FRIENDSHIP SPONSORS

Total Document Solutions Inc 19440 Golf Vista Plaza Suite 220 Leesburg VA 20176 Contact Jennifer J Graham (grahamjtotaldocumentscom)Phone 703-771-6307 X302Web wwwtotaldocumentscom Industry Records Management

TRAK Legal 8200 Greensboro Drive Suite 275McLean VA 22102Contact Kelly Falconi (KellyFalconitraklegalcom)Phone 703-917-8770Website wwwtrakcompaniescomIndustry Legal Support and RecordsLibrary Staffing Solutions

Washington Express LLC 12240 Indian Creek Court 100Beltsville MD 20705 Contact Courtney Leonard (Courtneyleonardwashingtonexpresscom)Phone 301-210-0899 ex 265 Web wwwwashingtonexpresscom Industry Courier Service VisaPassport Service

Davis Carter Scott Ltd 1676 International Drive 500 McLean VA 22102 Contact Marcia Calhoun (mcalhoundcsdesigncom)Phone 703-556-9275Web wwwdcsdesigncom Industry Interior Architecture

Elite Document Solutions10301 Democracy Lane Suite 120Fairfax VA 22030Contact Keith Burke (Keithelitedocsllccom)Web wwwelitedocsllccomPhone 703-273-1334 Industry Litigation Support

Client Connections Inc5912 Hilton StreetPlano TX 75093Contact Jake Krocheski (jakekclientcicom)Phone 800-236-8232Web wwwclientcicomIndustry Accounts Receivable Management

6 | SPRING 2016 NOVA NEWSLETTER

COURT REPORTING VIDEOGRAPHY VIDEOCONFERENCING AND INTERPRETATION SERVICES

A COMPREHENSIVE PORTFOLIO OF SERVICES

SchedulingCalendarTranscriptsExhibitsVideo Access and Collaboration

ADDITIONAL SERVICES

Case Management

Conference Rooms

Conference Call Center 247

Emergency Support 247

Video Editing Duplication

Conversion

Pre-Trial and Trial Consulting

Courtroom Playback

Transcription

Realtime to iPadsPaperless Exhibits Text Streaming

Synchronized Transcript-to-VideoVideo StreamingInteractive Media DisplaySite Inspections

Traditional or MobileWorldwide LocationsAdd Realtime StreamShare Exhibits Electronically

InterpretersTranslationsOn-the-ground Liaisons

VIDEOGRAPHY VIDEOCONFERENCING

INTERPRETATION

COURT REPORTING

ONLINE

(US) 888-433-3767 | schedulingplanetdeposcom | wwwplanetdeposcom

LOCAL OFFICESANNAPOLIS BALTIMORE GREENBELT ROCKVILLE WASHINGTON DC TYSONS CORNER

NOVA NEWSLETTER SPRING 2016 | 7

SCALABILITYA N O T S O

NEW TRENDBy Jeanette Derby

Scalability is a popular term used to address an orga-nizationrsquos capability to handle a growing amount of work or its potential to expand in order to accom-

modate that growth In todayrsquos marketplace scalability is multidimensional and used to address a myriad of concerns ldquoScaling uprdquo aides performance during growth periods ldquoScaling backrdquo ldquoscaling acrossrdquo and ldquoscaling outrdquo can also advance performance as well as efficiencies and fiscal stability within market fluctuations Whether the industry is adjusting client pricing technology space allocation processes or staffing law firms are striving to establish a malleable workplace and business model to accommodate the market revival

While law firms have historically resisted changes in the usage and potential overextension of support staff generational shifts are driving new attitudes toward teamwork and staffing structures To ensure sustainability and promote flexibility many law firms are increasing-ly scaling back support staff and even scaling across or ldquorepurposingrdquo staff to perform cross-functional opportu-nities within the firm As team-based practices become more commonplace this concept embodies the efficiency of shared resources adapts to the contemporary lawyerrsquos requirements and is an effective way to scale staff head-count in order to promote inclusion cohesiveness and organizational adaptability

As the workforce structure shifts to a ldquodoing more with lessrdquo approach the demand for refined leadership is heightened and reflected in the uptick of highly talented high-performing attorneys and administrative manage-

ment Law firm clients are playing an influential role as they move to emulate corporate business models deliver cost-conscience AFArsquos and entice corporate-grown talent to fill instrumental roles in practice groups and manage-ment positions Savvy law firms continue to invest in progressive talent as vehicles of strategic-thinking that ultimately cultivate change and manage the ever-evolving workplace

Effectual law firm leaders know multiple resources are needed to consistently deliver initiatives and meet fiscal objectives Corporate leaders have frequently depended on the scalability offered by outsourcing in a traditional sense ndash entire departments streamlined functions and temporary staffing Beyond the traditional outsourcing of office services information systems or staff aug-mentation outsourcing is extending its scope to the less traditional including services such as cloud-based alternatives routine support functions and ldquopermanentrdquo contracting positions for staff attorneys and support staff As alternative outsourcing trends emerge firm leaders recognize the fiscal advantages of greater staffing flex-ibility reduced payroll burdens and controlled budget boundaries that will ultimately offer a competitive edge

8 | SPRING 2016 NOVA NEWSLETTER

As industry leaders navigate within chang-ing market dynamics a growing accep-tance of scalability in relation to practices processes space plans and workforce will advance strategic modifications to maintain best practices and stay ahead of the eco-nomic curve

Jeanette Derby founded Legal E Employment Partners in 2003 Legal E is a premier legal employment service pro-vider and has been recognized for the past three years as one of DCrsquos top LegalLitigation Staffing firms by Legal Times Readers Survey As a certified WBENC busi-ness Legal E is dedicated to providing area law firms corporations and non-profits with highly

qualified attorneys paralegals and support staff for contract and direct-hire services Please note Legal E or its associates are not authorized to prac-tice law and the above information should not be construed as legal advice

To learn more about Legal Ersquos services and business practices please contact Jeanette Derby President at jderbymylegalecom or call (202) 319-1500 or visit wwwmylegalecom or follow Jeanette on Twitter at mylegalejeanett

LikeFollow usTwitter mylegaleFacebook Legal E Employment PartnersLinkedIn Legal E Employment Partners

Effectual law fi rm leaders

know multiple resources

are needed to consistently

deliver initiatives and

meet fi scal objectives

ALA Northern Virginiarsquos An-nual CrabFeast was held on August 20 2015 The fun

event was a huge success Many people came out to enjoy each otherrsquos company meet our Busi-ness Partners make donations to Loudoun Abused Womenrsquos Shelter and eat crabs Thanks to all who came out

ANNUAL CRABFEAST

NOVA NEWSLETTER SPRING 2016 | 9

ALA 2015 ANNUAL CONFERENCEamp EXPO

By Susan Stiles

As a first time attendee and in Nashville TN I attended the conference in style staying

at the Omni Hotel right across the street from where most of the activities were taking place at the Music City Convention Center The first thing that I did on Sunday was attend the LeadershipNewcomers connection so that I could meet new people When I got there I sat at a table where we had to answer ques-tions about ALA quickly in a few minutes then another person would come to our table ask a different set of questions all in a course of an hour in the hopes of winning a prize I found out that I did not know much about ALA so I decided to go to their website and learn as much as I can There was so much informa-tion that I did not know

After that day I had to choose from over 90 educational sessions being offered during the next three days Which sessions should I choose I decided to attend the following sessions

Peakonomics ndash Success Strategies

from the Seven Summits by Alison Levine She wrote a book called ldquoOn

the Edge ndash The Art of High Im-pact Leadershiprdquo I learned to keep climbing donrsquot give up on yourself Be relentless by putting one foot forward in front of the other There are two egos performance and team (proud to be part of team) Fear is an emotion and complacency can do you in if you let it Form partner-ships and build relationships WOW she was a powerful motivational speakerpresenter and made quite an impact on my life

Triple Your Memory and Halve

Your Stress by Jonathan Robinson He wrote a book on ldquoFind Happi-ness Nowrdquo I learned to remember better by creating RAVES = Ridicu-lous Action-oriented Violent Easy or Sexual images and link them together in fun visual ways The speaker suggested exercise regularly and take vitamins daily for memory

longevity Do a 2 minute workout by stretching shaking bouncing up and down your entire body It is better to meditate 3 minutes a day than 30 minutes a week One minute stress reduction ndash take a deep breath ex-hale out and focus on loved one feel connected and grateful Can I get a treadmill desk

Develop and Maintain the Mindset

of a Champion Legal Administra-

tor by Jack Singer I learned these two words ldquoActive Listeningrdquo which means to listen to the person without judging The speaker spoke about mental toughness ndash let it go and focus on the future Commu-nicate effectively and be assertive ndash donrsquot say yes when you want to say no Prepare yourself for an oppor-tunity to perform I want to develop that mindset

Alison Levine

delivers the

Welcome

Keynote at

the ALA

2015 Annual

Conference amp

Expo

10 | SPRING 2016 NOVA NEWSLETTER

Getting attorneys to do what you want them to do by Steve Hughes He wrote a book called ldquoDazzle Merdquo The speaker spoke about peer pressure commitmentconsistency mirroring and progress See Steve in action by checking out hityourstridecom He is into helping people look and sound smart when they talk

Realizing the Power of WE ndash Ad-

vancing Leadership in a Changing

World by Tom Flick who is an ex-NFL football quarterback He spoke about the distinction between leadership and management Lead-ership is creating vision and strategy removing barriers and challenges ie complacency and living false urgency A true asset is true urgency when people come to work every day determined to seize real op-portunities and avoid real hazards Great motivational speaker

Experience Resilience Through

Change by Paul Huschilt He wrote a book called ldquoReluctant Pilgrim ndash An Incomplete Guide to Walk-ing the Camino de Santiagordquo The speaker talked about the 7 humor habits take time to relax simplify your life smile and laugh more do something nice for someone reward yourself dare to be you and the Galileo principle I never laughed so hard in my life as in the session It was worth every minute of it

Navigating Diffi cult Conversa-

tions Part 1 by Sue Wazny Learn to recognize bait but swim past that She showed a video of a husband thinking that his wife was having an affair by crashing the family car in other words donrsquot jump to conclu-sions by getting the facts first ldquoDo you want to be right or do you want to be happy Notice body language ndash all behavior makes sense Allow ways for people to have graceful ex-its Take the word ldquobutrdquo out of your

vocabulary and change the word ldquobutrdquo to ldquoandrdquo The word ldquohowev-errdquo is a fancy ldquobutrdquo Nobody makes you mad you make yourself mad I learned not to come to conclusions so quickly This session was a mind opener for sure

Brezina General Session Broken

Eyes Unbroken Spirit by David Meador The speaker is a champion blind golfer and author of ldquoBroken Eyes Unbroken Spiritrdquo about his life story Even though the speaker cannot see the ball he says that not everyone can see the ball of oppor-tunity Let go of the options that are no longer important and focus on the important ones Be persistent and have patience WOW what a great motivational speaker

Navigating Diffi cult Conversations

Part 2 by Sue Wazny Learn effective communication skills with active listening and assertive communica-

tion ie attendance and behavioral issues Act like you donrsquot know even if you do Fundamental attribution error is donrsquot judge too quickly The communication toolbox is listening managing body language paraphras-ing open ended questions acknowl-edging and summarizing

Toxicity in the Workplace by Michelle Huff She is the author of ldquoThe Transformative Negotia-tor - Changing the Way We Come to Agreementrdquo Toxicity refers to employee behaviors that disrupt the effective functioning of a team or create dysfunction in an organiza-tion There are two common toxicity types Confrontational and indirect aggressor Confrontational types display aggression or need to manip-ulate or control others to feel good about themselves Indirect aggressor types display passive self-centered tendencies and act rigid or unyield-ing

Tom Flick spoke during the Tuesday General Session about the distinction

between leadership and management

NOVA NEWSLETTER SPRING 2016 | 11

In addition to attending the above sessions I also attended the Blue Jay Cafeacute listening to the local countrywesterns artists from Nashville with Ben Sotelo our ALA Northern Virginia Chapter President What a fabulous time and enjoyment

Also I got to meet Paula Barnes the outgoing ALA President and Teresa Walker the incoming ALA President at a small new member group gather-ing Both of these women were very personable and I was excited to meet them in person and discuss the ALA activities in general

To end the conference a rousing concert with Rick Springfield was enjoyed by those who attended in the middle of a thunderstormIn closing this was my best ALA conference that I ever attended As the NOVA ALA Chapter sponsor-ship recipient thank you so much for the opportunity to attend this conference

Next year the ALA 2016 Annual Conference amp Expo will be held in Los Angeles CA on May 22-25

Susan Stiles is the Assistant IP Adminis-trator for Miles amp Stockbridge PC

Office365 Cloud Deployment

Integration and Support

Managed Services

Network and IT Management

Consulting

Hosted PBX Phone System

Deployment and Support

8230 Leesburg Pike Suite 610Tysons Corner VA 22182infobasesolutionsllccombasesolutionsllccom5712104270

Serving clients and staying on top of cases can be a balancing act Access files courtroom schedules and emails from all your devices with Office365

Always a win-win for your practice

PRUDENT PRACTICES FOR INVESTMENT FIDUCIARIESThe presentation focuses on helping corporate personnel understand who is a fiduciary what their obligations are and best practices for 4019(k) Plans

FEBRUARY 24 AT 1200

Birch Stewart Kolasch amp Birch LLP8110 Gatehouse Rd Suite 100 EastFalls Church VA 22042

Mark H Woodward AIFreg APMASM CRPCreg

Principal | Financial AdvisorBlue Ocean Partners LLC

12 | SPRING 2016 NOVA NEWSLETTER

By Paul Purdue

There was a day and time when it was very important for me to understand cause and effect I would look at people who had lost a lot of weight and wonder

what they were able to do to create that change in their life I would look at business success in the same fashion This person has created a wonderful business I wonder what I can learn from them so I too can create a success-ful business

While this type of learning is valuable it is not as complete as I once thought I call this linear cause and effect but linear cause and effect is a small drop in the bucket when compared to the tsunami of impact created through abstract cause and effect Let me explain

If you are trying to change something in your office or with yourself you may look at the things creating the situation For example if you are trying to increase the amount of work the other people in the office are able to produce you may look for things that are distracting them and try and eliminate the distractions You may try to enforce some of the rules to help keep people on task You may even try and sit down with them more often to understand and connect with them All of these things are great ways to improve the productivity in the office and you may develop a nice system that puts all of these things into motion

The only problem with this linear method of change is that it is very limiting By having your hands on every detail to impact every change you are too close to the situations to really impact the greater group By raising yourself up above the situation yoursquoll be able to have a greater impact

BUTTERFLY EFFECT IN BUSINESS

In order to raise yourself up above the situation you must be well-versed in the practice of keeping your attention in the present moment Keeping your attention in the present moment allows you to tap into that great intelligence which exists all around us

Great intelligence Yes when you look around yoursquoll see there is an intelligence in nature an intelligence in science an intelligence in whatever yoursquod like to call that which is bigger than our understanding This greater in-telligence is unfolding and can be tapped into at will via the present moment

This so-called Butterfly Effect is demonstrated when you encounter a butterfly flapping its wings as you park your car after lunch It has such an impact on you because you remembered how you used to watch butterflies as a kid or because it was just so beautiful that you began to think about all of the people impacted by the work done in your office This reminder gave you pause to think about how much more impact your office could make if it were more efficient It gave you pause to think about how many people would be impacted if you could focus more on the purpose behind your work and less on the gossip around the water cooler

Having this thought gave you the unmistakable feeling of genuine inspiration to make a difference But where Yes but where do I start You start where you are What is in front of you to do now What is yours to do in this moment

NOVA NEWSLETTER SPRING 2016 | 13

The ALA Northern Virginiarsquos Annual CrabFeast raised over $700 for the Loudoun Abused Womenrsquos Shelter

LAWS FUNDRAISER

What starts with cleaning out a junk drawer at work can end up with an idea that saves the company money brings in new clients or revolutionizes the way your work flows As you start experimenting with this ab-stract way of working and thinking yoursquoll find yourself flirting with genius mdash the genius which is available to everybody

Paul Purdue is a principal at Attorney Computer Systems Hersquos a self-proclaimed ldquoinfrastructure nerdrdquo Check out Paulrsquos growing library of legal technology articles and videos on Attorney Computer Systemsrsquo web site Contact Paul (800) 475-8104 or

paulpurdueattorneycomputersystemscomwwwattorneycomputersystemscom

SunTrust Bank Member FDIC copy 2014 SunTrust Banks Inc SunTrust is a federally registered service mark of SunTrust Banks Inc How can we help you shine is a service mark of SunTrust Banks Inc

Our dedicated team offers customized solutions to help you grow your firm

suntrustcomlaw

Have you been meaning to clean out that junk drawer in your desk Perfect Start there You never know what yoursquore going to find in there and what it may lead you to This is abstract cause and effect and it will allow you to travel faster and freer than any linear method

Yoursquoll know yoursquore on the right path be-cause yoursquoll be able to follow the moments from one to another Yoursquoll know if you get off track because off-track and on-track feel much different When you feel on-track you keep going When you feel off-track you reevaluate make sure yoursquore in the present moment and you plug back in and get back to work

What starts with cleaning

out a junk drawer at

work can end up with an idea

that saves the company

money

14 | SPRING 2016 NOVA NEWSLETTER

By Chris Croll

T otal Document Solutions (TDS) is not your typical back office services firm With double-digit growth and a 90+ employee retention rate this 15 year-old

boutique professional services company is hitting it out of the park year after year I sat down with TDS Presi-dent Jennifer Graham to learn more about the compa-nyrsquos secrets to success

WHAT SERVICES DOES TDS OFFER

We provide back office operations support for law firms The on-site support we provide includes records manage-ment digitization of files mail and copy center manage-ment move and merger planning facilities management and hospitality services where we plan client dinners and events What is different about TDS is that our people become totally integrated into the culture of each of our client firms Our resources focus on business operations which allow firmrsquos lawyers to focus on servicing clients

WHAT MAKES TDS DIFFERENT

Our people We are a woman-owned busi-ness and a 94 employee owned company When we hire we look for people who are highly-motivated hard-working and loyal first rather than people who just have a specific skill set We excel at matching the talents and capabilities of our teams to the needs and culture of our clients TDS recruits trains and retains professionals who are indistinguishable from our clientsrsquo own internal staff Some law firms are

TOTALDOCUMENTSOLUTIONSC E L E B R A T E S 1 5 Y E A R S

more casual than others Some have a high-intensity case-load Some are almost paperless and value ldquobeing greenrdquo Every law firm is different and every TDS team member is different So in a way itrsquos a bit like a matchmaking service

The tenure of our managers exceeds the industry average a testament to our ability to match the talent and capabil-ities of TDS professionals with the right client and their programs Our professionals are collaborative and take pride in what they do so they enjoy the work they do More than one of our clients has praised TDS employees for being ldquofunrdquo in addition to being highly competent That tells me we are doing something right

HOW HAVE YOU ACHIEVED

SUCH SUSTAINED GROWTH

As law firms continue to look for ways to achieve greater cost efficiencies profes-sional service providers like TDS can be an optimal solution Outsourcing back office operations allows firms to enhance their processes and workflow with new method-ologies while reducing the overall spend It is all about utilization

WHAT ARE SOME OF THE

CHALLENGES OF OUTSOURCING

OPERATIONS

Firms worry about compliance which is something we can help them manage We

For us itrsquos not about adding more people itrsquos

about adding more value

JENNIFER GRAHAM

NOVA NEWSLETTER SPRING 2016 | 15

result of being focused on client satisfaction growth has happened organically

We have been approached by clients who want to talk with us about other business operations and support ser-vices We are exploring ways to further utilize our on-site staff For us itrsquos not about adding more people itrsquos about adding more value

To learn more about TDS please watch our video at httptinyurlcomTDSPeople or email Jennifer at grahamjtotaldocumentscom

have service level agreements (SLArsquos) in place to mit-igate risk We often do a better job of managing com-pliance than a firmrsquos internal resources Some partners are concerned about a loss of control which is always a concern with outsourcing This is where our people come in ndash they become so much a part of the firmrsquos culture that there is no loss of transparency or perceived loss of control

WHATrsquoS NEXT FOR TDS

It is not my goal to grow TDS to become a $100M com-pany We like being a boutique services firm that caters to the legal market I am much more focused on quality of services provided than I am on hyper growth As a

Your membership in the ALA and the chapter provide a number of opportunities to assist in your profession-al development The annual conference is coming up in Los Ange-

les CA on May 22ndash 25 2016 There are a number of other conferences during the

year as well as webinars offered by the ALA Take in one or more of the NOVA Chapter Meet-

ings - check out the website for schedule of events wwwalanovaorg

Other great resources are available to you a great place to start is wwwalanetorg

The chapter could use your assistance on a number of committees as well and the Board of Directors With-out the volunteer help of our members the NOVA chapter cannot sustain itself The time involved can be minimal but the reward is great Not only can we use your assistance on committees but use of conference facilities to host our events is needed as well

To all the chapter members that provided your con-ference rooms and lunches for our chapter meeting thank you A special thanks to Liza Yang for all the hard work she puts in to get our newsletters out Car-olyn Odio for making our chapter website a wealth of

Presidentrsquos MessageCONTINUED FROM PAGE 1

information and Jennifer Kubal who works to make sure the chapter runs smoothly and keeps me in line and on point Without you ladies we would not have a chapter

A special welcome to new members ndash Philip Sultan of Watt Tieder Hoffar amp Fitzgerld Jim Areklett of The Marbury Law Group Jane Gallant of Birch Stewart Kolasch amp Birch Wendy Jean Musco of McCandlish Lillard Margaret Laniak of Tatusko Kennedy and Megan Pfeifle of Sher Cummings amp Ellis

To our business partners the appreciation I have is more than a mere THANK YOU Many of you have been partners for years and your generous contribu-tions and commitment to the chapter are not over-looked It is with your assistance that we are able to provide scholarships to conferences chapter activi-ties during the year that improve our education and knowledge that we need to support our law firms To my chapter members please when the need arises reach out to our business partner first and give them the opportunity to assist you

Ben Sotelo

Page 4: Northern Virginia Chapter · The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12, 2016 Retreat. This coming

4 | SPRING 2016 NOVA NEWSLETTER

2016 Northern Virginia ALA Business Partners

BRONZE SPONSORS

Jamison Insurance Group 888 17th Street NW Suite 212Washington DC 20006Contact Dennis M Duff (dduffjamisongroupcom)Phone 202-775-0077Web wwwjamisongroupcomIndustry Insurance

Sensei Enterprises Inc 3975 University Drive Suite 225Fairfax VA 22030 Contact Sharon Nelson (snelsonsenseientcom)Phone 703-359-0700Web wwwsenseientcom Industry IT Support for Law Firms

Legal Placements Inc 7700 Leesburg Pike Suite 210Falls Church VA 22043 Contact Lori DiCesare (lorilegalplacementscom)Phone 703-917-1829Web wwwlegalplacementscom Industry Staffing Agency

JK Moving Services 44077 Mercure CircleStering VA 20166Contact Jon Theiss (JonTheissjkmovingcom)Phone 703-574-6735Web wwwjkmovingcomarchives Industry Archiving Services

EBC Carpet Services Inc4385 Nicole DriveLanham MD 20706Contact Elizabeth West (elizabethnebcusacom)Web wwwebcusacomPhone 301-252-5273Industry Specialized Flooring amp Textile Cleaning

ACCESS Information Management9101 Owens DriveManassas Park VA 20111 Contact Steven Woodward (swoodwardaccesscorpcom)Phone 703-368-8180 Web wwwinformationprotectedcomIndustry Records and Information Management

Legal E-Employment Partners1577 Spring Hill Road Suite 270Vienna VA 22182Contact Jeanette Derby PresidentAmber Goettlich Administrative Coordinator (jderbymylegalecom)(ambermylegalecom)Web wwwmylegalecomPhone 202-316-1500Industry Legal Staffing

CSC Leasing Company6806 Paragon Place Suite 170Richmond VA 23230Contact Rawleigh Taylor (RTaylorcscleasingcom)Web wwwcscleasingcomPhone 703-632-8412Industry Leasing

NOVA NEWSLETTER SPRING 2016 | 5

2016 Northern Virginia ALA Business Partners

Konica Minolta Business Solutions7901 Jones Branch Drive 8th FloorMcLean VA 22102Contact Michael Shavatt (mshavattkmbskonicaminoltaus)Web wwwkmbskonicaminoltausPhone 703-637-1514Industry Business SolutionsCopier

The Headshot Guru6440 Noble DriveMcLean VA 22101Contact Karen Long (karenlongportraitscom)Phone 703-307-1732Web wwwheadshotgurucomIndustry Photography (Portraits)

FRIENDSHIP SPONSORS

Total Document Solutions Inc 19440 Golf Vista Plaza Suite 220 Leesburg VA 20176 Contact Jennifer J Graham (grahamjtotaldocumentscom)Phone 703-771-6307 X302Web wwwtotaldocumentscom Industry Records Management

TRAK Legal 8200 Greensboro Drive Suite 275McLean VA 22102Contact Kelly Falconi (KellyFalconitraklegalcom)Phone 703-917-8770Website wwwtrakcompaniescomIndustry Legal Support and RecordsLibrary Staffing Solutions

Washington Express LLC 12240 Indian Creek Court 100Beltsville MD 20705 Contact Courtney Leonard (Courtneyleonardwashingtonexpresscom)Phone 301-210-0899 ex 265 Web wwwwashingtonexpresscom Industry Courier Service VisaPassport Service

Davis Carter Scott Ltd 1676 International Drive 500 McLean VA 22102 Contact Marcia Calhoun (mcalhoundcsdesigncom)Phone 703-556-9275Web wwwdcsdesigncom Industry Interior Architecture

Elite Document Solutions10301 Democracy Lane Suite 120Fairfax VA 22030Contact Keith Burke (Keithelitedocsllccom)Web wwwelitedocsllccomPhone 703-273-1334 Industry Litigation Support

Client Connections Inc5912 Hilton StreetPlano TX 75093Contact Jake Krocheski (jakekclientcicom)Phone 800-236-8232Web wwwclientcicomIndustry Accounts Receivable Management

6 | SPRING 2016 NOVA NEWSLETTER

COURT REPORTING VIDEOGRAPHY VIDEOCONFERENCING AND INTERPRETATION SERVICES

A COMPREHENSIVE PORTFOLIO OF SERVICES

SchedulingCalendarTranscriptsExhibitsVideo Access and Collaboration

ADDITIONAL SERVICES

Case Management

Conference Rooms

Conference Call Center 247

Emergency Support 247

Video Editing Duplication

Conversion

Pre-Trial and Trial Consulting

Courtroom Playback

Transcription

Realtime to iPadsPaperless Exhibits Text Streaming

Synchronized Transcript-to-VideoVideo StreamingInteractive Media DisplaySite Inspections

Traditional or MobileWorldwide LocationsAdd Realtime StreamShare Exhibits Electronically

InterpretersTranslationsOn-the-ground Liaisons

VIDEOGRAPHY VIDEOCONFERENCING

INTERPRETATION

COURT REPORTING

ONLINE

(US) 888-433-3767 | schedulingplanetdeposcom | wwwplanetdeposcom

LOCAL OFFICESANNAPOLIS BALTIMORE GREENBELT ROCKVILLE WASHINGTON DC TYSONS CORNER

NOVA NEWSLETTER SPRING 2016 | 7

SCALABILITYA N O T S O

NEW TRENDBy Jeanette Derby

Scalability is a popular term used to address an orga-nizationrsquos capability to handle a growing amount of work or its potential to expand in order to accom-

modate that growth In todayrsquos marketplace scalability is multidimensional and used to address a myriad of concerns ldquoScaling uprdquo aides performance during growth periods ldquoScaling backrdquo ldquoscaling acrossrdquo and ldquoscaling outrdquo can also advance performance as well as efficiencies and fiscal stability within market fluctuations Whether the industry is adjusting client pricing technology space allocation processes or staffing law firms are striving to establish a malleable workplace and business model to accommodate the market revival

While law firms have historically resisted changes in the usage and potential overextension of support staff generational shifts are driving new attitudes toward teamwork and staffing structures To ensure sustainability and promote flexibility many law firms are increasing-ly scaling back support staff and even scaling across or ldquorepurposingrdquo staff to perform cross-functional opportu-nities within the firm As team-based practices become more commonplace this concept embodies the efficiency of shared resources adapts to the contemporary lawyerrsquos requirements and is an effective way to scale staff head-count in order to promote inclusion cohesiveness and organizational adaptability

As the workforce structure shifts to a ldquodoing more with lessrdquo approach the demand for refined leadership is heightened and reflected in the uptick of highly talented high-performing attorneys and administrative manage-

ment Law firm clients are playing an influential role as they move to emulate corporate business models deliver cost-conscience AFArsquos and entice corporate-grown talent to fill instrumental roles in practice groups and manage-ment positions Savvy law firms continue to invest in progressive talent as vehicles of strategic-thinking that ultimately cultivate change and manage the ever-evolving workplace

Effectual law firm leaders know multiple resources are needed to consistently deliver initiatives and meet fiscal objectives Corporate leaders have frequently depended on the scalability offered by outsourcing in a traditional sense ndash entire departments streamlined functions and temporary staffing Beyond the traditional outsourcing of office services information systems or staff aug-mentation outsourcing is extending its scope to the less traditional including services such as cloud-based alternatives routine support functions and ldquopermanentrdquo contracting positions for staff attorneys and support staff As alternative outsourcing trends emerge firm leaders recognize the fiscal advantages of greater staffing flex-ibility reduced payroll burdens and controlled budget boundaries that will ultimately offer a competitive edge

8 | SPRING 2016 NOVA NEWSLETTER

As industry leaders navigate within chang-ing market dynamics a growing accep-tance of scalability in relation to practices processes space plans and workforce will advance strategic modifications to maintain best practices and stay ahead of the eco-nomic curve

Jeanette Derby founded Legal E Employment Partners in 2003 Legal E is a premier legal employment service pro-vider and has been recognized for the past three years as one of DCrsquos top LegalLitigation Staffing firms by Legal Times Readers Survey As a certified WBENC busi-ness Legal E is dedicated to providing area law firms corporations and non-profits with highly

qualified attorneys paralegals and support staff for contract and direct-hire services Please note Legal E or its associates are not authorized to prac-tice law and the above information should not be construed as legal advice

To learn more about Legal Ersquos services and business practices please contact Jeanette Derby President at jderbymylegalecom or call (202) 319-1500 or visit wwwmylegalecom or follow Jeanette on Twitter at mylegalejeanett

LikeFollow usTwitter mylegaleFacebook Legal E Employment PartnersLinkedIn Legal E Employment Partners

Effectual law fi rm leaders

know multiple resources

are needed to consistently

deliver initiatives and

meet fi scal objectives

ALA Northern Virginiarsquos An-nual CrabFeast was held on August 20 2015 The fun

event was a huge success Many people came out to enjoy each otherrsquos company meet our Busi-ness Partners make donations to Loudoun Abused Womenrsquos Shelter and eat crabs Thanks to all who came out

ANNUAL CRABFEAST

NOVA NEWSLETTER SPRING 2016 | 9

ALA 2015 ANNUAL CONFERENCEamp EXPO

By Susan Stiles

As a first time attendee and in Nashville TN I attended the conference in style staying

at the Omni Hotel right across the street from where most of the activities were taking place at the Music City Convention Center The first thing that I did on Sunday was attend the LeadershipNewcomers connection so that I could meet new people When I got there I sat at a table where we had to answer ques-tions about ALA quickly in a few minutes then another person would come to our table ask a different set of questions all in a course of an hour in the hopes of winning a prize I found out that I did not know much about ALA so I decided to go to their website and learn as much as I can There was so much informa-tion that I did not know

After that day I had to choose from over 90 educational sessions being offered during the next three days Which sessions should I choose I decided to attend the following sessions

Peakonomics ndash Success Strategies

from the Seven Summits by Alison Levine She wrote a book called ldquoOn

the Edge ndash The Art of High Im-pact Leadershiprdquo I learned to keep climbing donrsquot give up on yourself Be relentless by putting one foot forward in front of the other There are two egos performance and team (proud to be part of team) Fear is an emotion and complacency can do you in if you let it Form partner-ships and build relationships WOW she was a powerful motivational speakerpresenter and made quite an impact on my life

Triple Your Memory and Halve

Your Stress by Jonathan Robinson He wrote a book on ldquoFind Happi-ness Nowrdquo I learned to remember better by creating RAVES = Ridicu-lous Action-oriented Violent Easy or Sexual images and link them together in fun visual ways The speaker suggested exercise regularly and take vitamins daily for memory

longevity Do a 2 minute workout by stretching shaking bouncing up and down your entire body It is better to meditate 3 minutes a day than 30 minutes a week One minute stress reduction ndash take a deep breath ex-hale out and focus on loved one feel connected and grateful Can I get a treadmill desk

Develop and Maintain the Mindset

of a Champion Legal Administra-

tor by Jack Singer I learned these two words ldquoActive Listeningrdquo which means to listen to the person without judging The speaker spoke about mental toughness ndash let it go and focus on the future Commu-nicate effectively and be assertive ndash donrsquot say yes when you want to say no Prepare yourself for an oppor-tunity to perform I want to develop that mindset

Alison Levine

delivers the

Welcome

Keynote at

the ALA

2015 Annual

Conference amp

Expo

10 | SPRING 2016 NOVA NEWSLETTER

Getting attorneys to do what you want them to do by Steve Hughes He wrote a book called ldquoDazzle Merdquo The speaker spoke about peer pressure commitmentconsistency mirroring and progress See Steve in action by checking out hityourstridecom He is into helping people look and sound smart when they talk

Realizing the Power of WE ndash Ad-

vancing Leadership in a Changing

World by Tom Flick who is an ex-NFL football quarterback He spoke about the distinction between leadership and management Lead-ership is creating vision and strategy removing barriers and challenges ie complacency and living false urgency A true asset is true urgency when people come to work every day determined to seize real op-portunities and avoid real hazards Great motivational speaker

Experience Resilience Through

Change by Paul Huschilt He wrote a book called ldquoReluctant Pilgrim ndash An Incomplete Guide to Walk-ing the Camino de Santiagordquo The speaker talked about the 7 humor habits take time to relax simplify your life smile and laugh more do something nice for someone reward yourself dare to be you and the Galileo principle I never laughed so hard in my life as in the session It was worth every minute of it

Navigating Diffi cult Conversa-

tions Part 1 by Sue Wazny Learn to recognize bait but swim past that She showed a video of a husband thinking that his wife was having an affair by crashing the family car in other words donrsquot jump to conclu-sions by getting the facts first ldquoDo you want to be right or do you want to be happy Notice body language ndash all behavior makes sense Allow ways for people to have graceful ex-its Take the word ldquobutrdquo out of your

vocabulary and change the word ldquobutrdquo to ldquoandrdquo The word ldquohowev-errdquo is a fancy ldquobutrdquo Nobody makes you mad you make yourself mad I learned not to come to conclusions so quickly This session was a mind opener for sure

Brezina General Session Broken

Eyes Unbroken Spirit by David Meador The speaker is a champion blind golfer and author of ldquoBroken Eyes Unbroken Spiritrdquo about his life story Even though the speaker cannot see the ball he says that not everyone can see the ball of oppor-tunity Let go of the options that are no longer important and focus on the important ones Be persistent and have patience WOW what a great motivational speaker

Navigating Diffi cult Conversations

Part 2 by Sue Wazny Learn effective communication skills with active listening and assertive communica-

tion ie attendance and behavioral issues Act like you donrsquot know even if you do Fundamental attribution error is donrsquot judge too quickly The communication toolbox is listening managing body language paraphras-ing open ended questions acknowl-edging and summarizing

Toxicity in the Workplace by Michelle Huff She is the author of ldquoThe Transformative Negotia-tor - Changing the Way We Come to Agreementrdquo Toxicity refers to employee behaviors that disrupt the effective functioning of a team or create dysfunction in an organiza-tion There are two common toxicity types Confrontational and indirect aggressor Confrontational types display aggression or need to manip-ulate or control others to feel good about themselves Indirect aggressor types display passive self-centered tendencies and act rigid or unyield-ing

Tom Flick spoke during the Tuesday General Session about the distinction

between leadership and management

NOVA NEWSLETTER SPRING 2016 | 11

In addition to attending the above sessions I also attended the Blue Jay Cafeacute listening to the local countrywesterns artists from Nashville with Ben Sotelo our ALA Northern Virginia Chapter President What a fabulous time and enjoyment

Also I got to meet Paula Barnes the outgoing ALA President and Teresa Walker the incoming ALA President at a small new member group gather-ing Both of these women were very personable and I was excited to meet them in person and discuss the ALA activities in general

To end the conference a rousing concert with Rick Springfield was enjoyed by those who attended in the middle of a thunderstormIn closing this was my best ALA conference that I ever attended As the NOVA ALA Chapter sponsor-ship recipient thank you so much for the opportunity to attend this conference

Next year the ALA 2016 Annual Conference amp Expo will be held in Los Angeles CA on May 22-25

Susan Stiles is the Assistant IP Adminis-trator for Miles amp Stockbridge PC

Office365 Cloud Deployment

Integration and Support

Managed Services

Network and IT Management

Consulting

Hosted PBX Phone System

Deployment and Support

8230 Leesburg Pike Suite 610Tysons Corner VA 22182infobasesolutionsllccombasesolutionsllccom5712104270

Serving clients and staying on top of cases can be a balancing act Access files courtroom schedules and emails from all your devices with Office365

Always a win-win for your practice

PRUDENT PRACTICES FOR INVESTMENT FIDUCIARIESThe presentation focuses on helping corporate personnel understand who is a fiduciary what their obligations are and best practices for 4019(k) Plans

FEBRUARY 24 AT 1200

Birch Stewart Kolasch amp Birch LLP8110 Gatehouse Rd Suite 100 EastFalls Church VA 22042

Mark H Woodward AIFreg APMASM CRPCreg

Principal | Financial AdvisorBlue Ocean Partners LLC

12 | SPRING 2016 NOVA NEWSLETTER

By Paul Purdue

There was a day and time when it was very important for me to understand cause and effect I would look at people who had lost a lot of weight and wonder

what they were able to do to create that change in their life I would look at business success in the same fashion This person has created a wonderful business I wonder what I can learn from them so I too can create a success-ful business

While this type of learning is valuable it is not as complete as I once thought I call this linear cause and effect but linear cause and effect is a small drop in the bucket when compared to the tsunami of impact created through abstract cause and effect Let me explain

If you are trying to change something in your office or with yourself you may look at the things creating the situation For example if you are trying to increase the amount of work the other people in the office are able to produce you may look for things that are distracting them and try and eliminate the distractions You may try to enforce some of the rules to help keep people on task You may even try and sit down with them more often to understand and connect with them All of these things are great ways to improve the productivity in the office and you may develop a nice system that puts all of these things into motion

The only problem with this linear method of change is that it is very limiting By having your hands on every detail to impact every change you are too close to the situations to really impact the greater group By raising yourself up above the situation yoursquoll be able to have a greater impact

BUTTERFLY EFFECT IN BUSINESS

In order to raise yourself up above the situation you must be well-versed in the practice of keeping your attention in the present moment Keeping your attention in the present moment allows you to tap into that great intelligence which exists all around us

Great intelligence Yes when you look around yoursquoll see there is an intelligence in nature an intelligence in science an intelligence in whatever yoursquod like to call that which is bigger than our understanding This greater in-telligence is unfolding and can be tapped into at will via the present moment

This so-called Butterfly Effect is demonstrated when you encounter a butterfly flapping its wings as you park your car after lunch It has such an impact on you because you remembered how you used to watch butterflies as a kid or because it was just so beautiful that you began to think about all of the people impacted by the work done in your office This reminder gave you pause to think about how much more impact your office could make if it were more efficient It gave you pause to think about how many people would be impacted if you could focus more on the purpose behind your work and less on the gossip around the water cooler

Having this thought gave you the unmistakable feeling of genuine inspiration to make a difference But where Yes but where do I start You start where you are What is in front of you to do now What is yours to do in this moment

NOVA NEWSLETTER SPRING 2016 | 13

The ALA Northern Virginiarsquos Annual CrabFeast raised over $700 for the Loudoun Abused Womenrsquos Shelter

LAWS FUNDRAISER

What starts with cleaning out a junk drawer at work can end up with an idea that saves the company money brings in new clients or revolutionizes the way your work flows As you start experimenting with this ab-stract way of working and thinking yoursquoll find yourself flirting with genius mdash the genius which is available to everybody

Paul Purdue is a principal at Attorney Computer Systems Hersquos a self-proclaimed ldquoinfrastructure nerdrdquo Check out Paulrsquos growing library of legal technology articles and videos on Attorney Computer Systemsrsquo web site Contact Paul (800) 475-8104 or

paulpurdueattorneycomputersystemscomwwwattorneycomputersystemscom

SunTrust Bank Member FDIC copy 2014 SunTrust Banks Inc SunTrust is a federally registered service mark of SunTrust Banks Inc How can we help you shine is a service mark of SunTrust Banks Inc

Our dedicated team offers customized solutions to help you grow your firm

suntrustcomlaw

Have you been meaning to clean out that junk drawer in your desk Perfect Start there You never know what yoursquore going to find in there and what it may lead you to This is abstract cause and effect and it will allow you to travel faster and freer than any linear method

Yoursquoll know yoursquore on the right path be-cause yoursquoll be able to follow the moments from one to another Yoursquoll know if you get off track because off-track and on-track feel much different When you feel on-track you keep going When you feel off-track you reevaluate make sure yoursquore in the present moment and you plug back in and get back to work

What starts with cleaning

out a junk drawer at

work can end up with an idea

that saves the company

money

14 | SPRING 2016 NOVA NEWSLETTER

By Chris Croll

T otal Document Solutions (TDS) is not your typical back office services firm With double-digit growth and a 90+ employee retention rate this 15 year-old

boutique professional services company is hitting it out of the park year after year I sat down with TDS Presi-dent Jennifer Graham to learn more about the compa-nyrsquos secrets to success

WHAT SERVICES DOES TDS OFFER

We provide back office operations support for law firms The on-site support we provide includes records manage-ment digitization of files mail and copy center manage-ment move and merger planning facilities management and hospitality services where we plan client dinners and events What is different about TDS is that our people become totally integrated into the culture of each of our client firms Our resources focus on business operations which allow firmrsquos lawyers to focus on servicing clients

WHAT MAKES TDS DIFFERENT

Our people We are a woman-owned busi-ness and a 94 employee owned company When we hire we look for people who are highly-motivated hard-working and loyal first rather than people who just have a specific skill set We excel at matching the talents and capabilities of our teams to the needs and culture of our clients TDS recruits trains and retains professionals who are indistinguishable from our clientsrsquo own internal staff Some law firms are

TOTALDOCUMENTSOLUTIONSC E L E B R A T E S 1 5 Y E A R S

more casual than others Some have a high-intensity case-load Some are almost paperless and value ldquobeing greenrdquo Every law firm is different and every TDS team member is different So in a way itrsquos a bit like a matchmaking service

The tenure of our managers exceeds the industry average a testament to our ability to match the talent and capabil-ities of TDS professionals with the right client and their programs Our professionals are collaborative and take pride in what they do so they enjoy the work they do More than one of our clients has praised TDS employees for being ldquofunrdquo in addition to being highly competent That tells me we are doing something right

HOW HAVE YOU ACHIEVED

SUCH SUSTAINED GROWTH

As law firms continue to look for ways to achieve greater cost efficiencies profes-sional service providers like TDS can be an optimal solution Outsourcing back office operations allows firms to enhance their processes and workflow with new method-ologies while reducing the overall spend It is all about utilization

WHAT ARE SOME OF THE

CHALLENGES OF OUTSOURCING

OPERATIONS

Firms worry about compliance which is something we can help them manage We

For us itrsquos not about adding more people itrsquos

about adding more value

JENNIFER GRAHAM

NOVA NEWSLETTER SPRING 2016 | 15

result of being focused on client satisfaction growth has happened organically

We have been approached by clients who want to talk with us about other business operations and support ser-vices We are exploring ways to further utilize our on-site staff For us itrsquos not about adding more people itrsquos about adding more value

To learn more about TDS please watch our video at httptinyurlcomTDSPeople or email Jennifer at grahamjtotaldocumentscom

have service level agreements (SLArsquos) in place to mit-igate risk We often do a better job of managing com-pliance than a firmrsquos internal resources Some partners are concerned about a loss of control which is always a concern with outsourcing This is where our people come in ndash they become so much a part of the firmrsquos culture that there is no loss of transparency or perceived loss of control

WHATrsquoS NEXT FOR TDS

It is not my goal to grow TDS to become a $100M com-pany We like being a boutique services firm that caters to the legal market I am much more focused on quality of services provided than I am on hyper growth As a

Your membership in the ALA and the chapter provide a number of opportunities to assist in your profession-al development The annual conference is coming up in Los Ange-

les CA on May 22ndash 25 2016 There are a number of other conferences during the

year as well as webinars offered by the ALA Take in one or more of the NOVA Chapter Meet-

ings - check out the website for schedule of events wwwalanovaorg

Other great resources are available to you a great place to start is wwwalanetorg

The chapter could use your assistance on a number of committees as well and the Board of Directors With-out the volunteer help of our members the NOVA chapter cannot sustain itself The time involved can be minimal but the reward is great Not only can we use your assistance on committees but use of conference facilities to host our events is needed as well

To all the chapter members that provided your con-ference rooms and lunches for our chapter meeting thank you A special thanks to Liza Yang for all the hard work she puts in to get our newsletters out Car-olyn Odio for making our chapter website a wealth of

Presidentrsquos MessageCONTINUED FROM PAGE 1

information and Jennifer Kubal who works to make sure the chapter runs smoothly and keeps me in line and on point Without you ladies we would not have a chapter

A special welcome to new members ndash Philip Sultan of Watt Tieder Hoffar amp Fitzgerld Jim Areklett of The Marbury Law Group Jane Gallant of Birch Stewart Kolasch amp Birch Wendy Jean Musco of McCandlish Lillard Margaret Laniak of Tatusko Kennedy and Megan Pfeifle of Sher Cummings amp Ellis

To our business partners the appreciation I have is more than a mere THANK YOU Many of you have been partners for years and your generous contribu-tions and commitment to the chapter are not over-looked It is with your assistance that we are able to provide scholarships to conferences chapter activi-ties during the year that improve our education and knowledge that we need to support our law firms To my chapter members please when the need arises reach out to our business partner first and give them the opportunity to assist you

Ben Sotelo

Page 5: Northern Virginia Chapter · The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12, 2016 Retreat. This coming

NOVA NEWSLETTER SPRING 2016 | 5

2016 Northern Virginia ALA Business Partners

Konica Minolta Business Solutions7901 Jones Branch Drive 8th FloorMcLean VA 22102Contact Michael Shavatt (mshavattkmbskonicaminoltaus)Web wwwkmbskonicaminoltausPhone 703-637-1514Industry Business SolutionsCopier

The Headshot Guru6440 Noble DriveMcLean VA 22101Contact Karen Long (karenlongportraitscom)Phone 703-307-1732Web wwwheadshotgurucomIndustry Photography (Portraits)

FRIENDSHIP SPONSORS

Total Document Solutions Inc 19440 Golf Vista Plaza Suite 220 Leesburg VA 20176 Contact Jennifer J Graham (grahamjtotaldocumentscom)Phone 703-771-6307 X302Web wwwtotaldocumentscom Industry Records Management

TRAK Legal 8200 Greensboro Drive Suite 275McLean VA 22102Contact Kelly Falconi (KellyFalconitraklegalcom)Phone 703-917-8770Website wwwtrakcompaniescomIndustry Legal Support and RecordsLibrary Staffing Solutions

Washington Express LLC 12240 Indian Creek Court 100Beltsville MD 20705 Contact Courtney Leonard (Courtneyleonardwashingtonexpresscom)Phone 301-210-0899 ex 265 Web wwwwashingtonexpresscom Industry Courier Service VisaPassport Service

Davis Carter Scott Ltd 1676 International Drive 500 McLean VA 22102 Contact Marcia Calhoun (mcalhoundcsdesigncom)Phone 703-556-9275Web wwwdcsdesigncom Industry Interior Architecture

Elite Document Solutions10301 Democracy Lane Suite 120Fairfax VA 22030Contact Keith Burke (Keithelitedocsllccom)Web wwwelitedocsllccomPhone 703-273-1334 Industry Litigation Support

Client Connections Inc5912 Hilton StreetPlano TX 75093Contact Jake Krocheski (jakekclientcicom)Phone 800-236-8232Web wwwclientcicomIndustry Accounts Receivable Management

6 | SPRING 2016 NOVA NEWSLETTER

COURT REPORTING VIDEOGRAPHY VIDEOCONFERENCING AND INTERPRETATION SERVICES

A COMPREHENSIVE PORTFOLIO OF SERVICES

SchedulingCalendarTranscriptsExhibitsVideo Access and Collaboration

ADDITIONAL SERVICES

Case Management

Conference Rooms

Conference Call Center 247

Emergency Support 247

Video Editing Duplication

Conversion

Pre-Trial and Trial Consulting

Courtroom Playback

Transcription

Realtime to iPadsPaperless Exhibits Text Streaming

Synchronized Transcript-to-VideoVideo StreamingInteractive Media DisplaySite Inspections

Traditional or MobileWorldwide LocationsAdd Realtime StreamShare Exhibits Electronically

InterpretersTranslationsOn-the-ground Liaisons

VIDEOGRAPHY VIDEOCONFERENCING

INTERPRETATION

COURT REPORTING

ONLINE

(US) 888-433-3767 | schedulingplanetdeposcom | wwwplanetdeposcom

LOCAL OFFICESANNAPOLIS BALTIMORE GREENBELT ROCKVILLE WASHINGTON DC TYSONS CORNER

NOVA NEWSLETTER SPRING 2016 | 7

SCALABILITYA N O T S O

NEW TRENDBy Jeanette Derby

Scalability is a popular term used to address an orga-nizationrsquos capability to handle a growing amount of work or its potential to expand in order to accom-

modate that growth In todayrsquos marketplace scalability is multidimensional and used to address a myriad of concerns ldquoScaling uprdquo aides performance during growth periods ldquoScaling backrdquo ldquoscaling acrossrdquo and ldquoscaling outrdquo can also advance performance as well as efficiencies and fiscal stability within market fluctuations Whether the industry is adjusting client pricing technology space allocation processes or staffing law firms are striving to establish a malleable workplace and business model to accommodate the market revival

While law firms have historically resisted changes in the usage and potential overextension of support staff generational shifts are driving new attitudes toward teamwork and staffing structures To ensure sustainability and promote flexibility many law firms are increasing-ly scaling back support staff and even scaling across or ldquorepurposingrdquo staff to perform cross-functional opportu-nities within the firm As team-based practices become more commonplace this concept embodies the efficiency of shared resources adapts to the contemporary lawyerrsquos requirements and is an effective way to scale staff head-count in order to promote inclusion cohesiveness and organizational adaptability

As the workforce structure shifts to a ldquodoing more with lessrdquo approach the demand for refined leadership is heightened and reflected in the uptick of highly talented high-performing attorneys and administrative manage-

ment Law firm clients are playing an influential role as they move to emulate corporate business models deliver cost-conscience AFArsquos and entice corporate-grown talent to fill instrumental roles in practice groups and manage-ment positions Savvy law firms continue to invest in progressive talent as vehicles of strategic-thinking that ultimately cultivate change and manage the ever-evolving workplace

Effectual law firm leaders know multiple resources are needed to consistently deliver initiatives and meet fiscal objectives Corporate leaders have frequently depended on the scalability offered by outsourcing in a traditional sense ndash entire departments streamlined functions and temporary staffing Beyond the traditional outsourcing of office services information systems or staff aug-mentation outsourcing is extending its scope to the less traditional including services such as cloud-based alternatives routine support functions and ldquopermanentrdquo contracting positions for staff attorneys and support staff As alternative outsourcing trends emerge firm leaders recognize the fiscal advantages of greater staffing flex-ibility reduced payroll burdens and controlled budget boundaries that will ultimately offer a competitive edge

8 | SPRING 2016 NOVA NEWSLETTER

As industry leaders navigate within chang-ing market dynamics a growing accep-tance of scalability in relation to practices processes space plans and workforce will advance strategic modifications to maintain best practices and stay ahead of the eco-nomic curve

Jeanette Derby founded Legal E Employment Partners in 2003 Legal E is a premier legal employment service pro-vider and has been recognized for the past three years as one of DCrsquos top LegalLitigation Staffing firms by Legal Times Readers Survey As a certified WBENC busi-ness Legal E is dedicated to providing area law firms corporations and non-profits with highly

qualified attorneys paralegals and support staff for contract and direct-hire services Please note Legal E or its associates are not authorized to prac-tice law and the above information should not be construed as legal advice

To learn more about Legal Ersquos services and business practices please contact Jeanette Derby President at jderbymylegalecom or call (202) 319-1500 or visit wwwmylegalecom or follow Jeanette on Twitter at mylegalejeanett

LikeFollow usTwitter mylegaleFacebook Legal E Employment PartnersLinkedIn Legal E Employment Partners

Effectual law fi rm leaders

know multiple resources

are needed to consistently

deliver initiatives and

meet fi scal objectives

ALA Northern Virginiarsquos An-nual CrabFeast was held on August 20 2015 The fun

event was a huge success Many people came out to enjoy each otherrsquos company meet our Busi-ness Partners make donations to Loudoun Abused Womenrsquos Shelter and eat crabs Thanks to all who came out

ANNUAL CRABFEAST

NOVA NEWSLETTER SPRING 2016 | 9

ALA 2015 ANNUAL CONFERENCEamp EXPO

By Susan Stiles

As a first time attendee and in Nashville TN I attended the conference in style staying

at the Omni Hotel right across the street from where most of the activities were taking place at the Music City Convention Center The first thing that I did on Sunday was attend the LeadershipNewcomers connection so that I could meet new people When I got there I sat at a table where we had to answer ques-tions about ALA quickly in a few minutes then another person would come to our table ask a different set of questions all in a course of an hour in the hopes of winning a prize I found out that I did not know much about ALA so I decided to go to their website and learn as much as I can There was so much informa-tion that I did not know

After that day I had to choose from over 90 educational sessions being offered during the next three days Which sessions should I choose I decided to attend the following sessions

Peakonomics ndash Success Strategies

from the Seven Summits by Alison Levine She wrote a book called ldquoOn

the Edge ndash The Art of High Im-pact Leadershiprdquo I learned to keep climbing donrsquot give up on yourself Be relentless by putting one foot forward in front of the other There are two egos performance and team (proud to be part of team) Fear is an emotion and complacency can do you in if you let it Form partner-ships and build relationships WOW she was a powerful motivational speakerpresenter and made quite an impact on my life

Triple Your Memory and Halve

Your Stress by Jonathan Robinson He wrote a book on ldquoFind Happi-ness Nowrdquo I learned to remember better by creating RAVES = Ridicu-lous Action-oriented Violent Easy or Sexual images and link them together in fun visual ways The speaker suggested exercise regularly and take vitamins daily for memory

longevity Do a 2 minute workout by stretching shaking bouncing up and down your entire body It is better to meditate 3 minutes a day than 30 minutes a week One minute stress reduction ndash take a deep breath ex-hale out and focus on loved one feel connected and grateful Can I get a treadmill desk

Develop and Maintain the Mindset

of a Champion Legal Administra-

tor by Jack Singer I learned these two words ldquoActive Listeningrdquo which means to listen to the person without judging The speaker spoke about mental toughness ndash let it go and focus on the future Commu-nicate effectively and be assertive ndash donrsquot say yes when you want to say no Prepare yourself for an oppor-tunity to perform I want to develop that mindset

Alison Levine

delivers the

Welcome

Keynote at

the ALA

2015 Annual

Conference amp

Expo

10 | SPRING 2016 NOVA NEWSLETTER

Getting attorneys to do what you want them to do by Steve Hughes He wrote a book called ldquoDazzle Merdquo The speaker spoke about peer pressure commitmentconsistency mirroring and progress See Steve in action by checking out hityourstridecom He is into helping people look and sound smart when they talk

Realizing the Power of WE ndash Ad-

vancing Leadership in a Changing

World by Tom Flick who is an ex-NFL football quarterback He spoke about the distinction between leadership and management Lead-ership is creating vision and strategy removing barriers and challenges ie complacency and living false urgency A true asset is true urgency when people come to work every day determined to seize real op-portunities and avoid real hazards Great motivational speaker

Experience Resilience Through

Change by Paul Huschilt He wrote a book called ldquoReluctant Pilgrim ndash An Incomplete Guide to Walk-ing the Camino de Santiagordquo The speaker talked about the 7 humor habits take time to relax simplify your life smile and laugh more do something nice for someone reward yourself dare to be you and the Galileo principle I never laughed so hard in my life as in the session It was worth every minute of it

Navigating Diffi cult Conversa-

tions Part 1 by Sue Wazny Learn to recognize bait but swim past that She showed a video of a husband thinking that his wife was having an affair by crashing the family car in other words donrsquot jump to conclu-sions by getting the facts first ldquoDo you want to be right or do you want to be happy Notice body language ndash all behavior makes sense Allow ways for people to have graceful ex-its Take the word ldquobutrdquo out of your

vocabulary and change the word ldquobutrdquo to ldquoandrdquo The word ldquohowev-errdquo is a fancy ldquobutrdquo Nobody makes you mad you make yourself mad I learned not to come to conclusions so quickly This session was a mind opener for sure

Brezina General Session Broken

Eyes Unbroken Spirit by David Meador The speaker is a champion blind golfer and author of ldquoBroken Eyes Unbroken Spiritrdquo about his life story Even though the speaker cannot see the ball he says that not everyone can see the ball of oppor-tunity Let go of the options that are no longer important and focus on the important ones Be persistent and have patience WOW what a great motivational speaker

Navigating Diffi cult Conversations

Part 2 by Sue Wazny Learn effective communication skills with active listening and assertive communica-

tion ie attendance and behavioral issues Act like you donrsquot know even if you do Fundamental attribution error is donrsquot judge too quickly The communication toolbox is listening managing body language paraphras-ing open ended questions acknowl-edging and summarizing

Toxicity in the Workplace by Michelle Huff She is the author of ldquoThe Transformative Negotia-tor - Changing the Way We Come to Agreementrdquo Toxicity refers to employee behaviors that disrupt the effective functioning of a team or create dysfunction in an organiza-tion There are two common toxicity types Confrontational and indirect aggressor Confrontational types display aggression or need to manip-ulate or control others to feel good about themselves Indirect aggressor types display passive self-centered tendencies and act rigid or unyield-ing

Tom Flick spoke during the Tuesday General Session about the distinction

between leadership and management

NOVA NEWSLETTER SPRING 2016 | 11

In addition to attending the above sessions I also attended the Blue Jay Cafeacute listening to the local countrywesterns artists from Nashville with Ben Sotelo our ALA Northern Virginia Chapter President What a fabulous time and enjoyment

Also I got to meet Paula Barnes the outgoing ALA President and Teresa Walker the incoming ALA President at a small new member group gather-ing Both of these women were very personable and I was excited to meet them in person and discuss the ALA activities in general

To end the conference a rousing concert with Rick Springfield was enjoyed by those who attended in the middle of a thunderstormIn closing this was my best ALA conference that I ever attended As the NOVA ALA Chapter sponsor-ship recipient thank you so much for the opportunity to attend this conference

Next year the ALA 2016 Annual Conference amp Expo will be held in Los Angeles CA on May 22-25

Susan Stiles is the Assistant IP Adminis-trator for Miles amp Stockbridge PC

Office365 Cloud Deployment

Integration and Support

Managed Services

Network and IT Management

Consulting

Hosted PBX Phone System

Deployment and Support

8230 Leesburg Pike Suite 610Tysons Corner VA 22182infobasesolutionsllccombasesolutionsllccom5712104270

Serving clients and staying on top of cases can be a balancing act Access files courtroom schedules and emails from all your devices with Office365

Always a win-win for your practice

PRUDENT PRACTICES FOR INVESTMENT FIDUCIARIESThe presentation focuses on helping corporate personnel understand who is a fiduciary what their obligations are and best practices for 4019(k) Plans

FEBRUARY 24 AT 1200

Birch Stewart Kolasch amp Birch LLP8110 Gatehouse Rd Suite 100 EastFalls Church VA 22042

Mark H Woodward AIFreg APMASM CRPCreg

Principal | Financial AdvisorBlue Ocean Partners LLC

12 | SPRING 2016 NOVA NEWSLETTER

By Paul Purdue

There was a day and time when it was very important for me to understand cause and effect I would look at people who had lost a lot of weight and wonder

what they were able to do to create that change in their life I would look at business success in the same fashion This person has created a wonderful business I wonder what I can learn from them so I too can create a success-ful business

While this type of learning is valuable it is not as complete as I once thought I call this linear cause and effect but linear cause and effect is a small drop in the bucket when compared to the tsunami of impact created through abstract cause and effect Let me explain

If you are trying to change something in your office or with yourself you may look at the things creating the situation For example if you are trying to increase the amount of work the other people in the office are able to produce you may look for things that are distracting them and try and eliminate the distractions You may try to enforce some of the rules to help keep people on task You may even try and sit down with them more often to understand and connect with them All of these things are great ways to improve the productivity in the office and you may develop a nice system that puts all of these things into motion

The only problem with this linear method of change is that it is very limiting By having your hands on every detail to impact every change you are too close to the situations to really impact the greater group By raising yourself up above the situation yoursquoll be able to have a greater impact

BUTTERFLY EFFECT IN BUSINESS

In order to raise yourself up above the situation you must be well-versed in the practice of keeping your attention in the present moment Keeping your attention in the present moment allows you to tap into that great intelligence which exists all around us

Great intelligence Yes when you look around yoursquoll see there is an intelligence in nature an intelligence in science an intelligence in whatever yoursquod like to call that which is bigger than our understanding This greater in-telligence is unfolding and can be tapped into at will via the present moment

This so-called Butterfly Effect is demonstrated when you encounter a butterfly flapping its wings as you park your car after lunch It has such an impact on you because you remembered how you used to watch butterflies as a kid or because it was just so beautiful that you began to think about all of the people impacted by the work done in your office This reminder gave you pause to think about how much more impact your office could make if it were more efficient It gave you pause to think about how many people would be impacted if you could focus more on the purpose behind your work and less on the gossip around the water cooler

Having this thought gave you the unmistakable feeling of genuine inspiration to make a difference But where Yes but where do I start You start where you are What is in front of you to do now What is yours to do in this moment

NOVA NEWSLETTER SPRING 2016 | 13

The ALA Northern Virginiarsquos Annual CrabFeast raised over $700 for the Loudoun Abused Womenrsquos Shelter

LAWS FUNDRAISER

What starts with cleaning out a junk drawer at work can end up with an idea that saves the company money brings in new clients or revolutionizes the way your work flows As you start experimenting with this ab-stract way of working and thinking yoursquoll find yourself flirting with genius mdash the genius which is available to everybody

Paul Purdue is a principal at Attorney Computer Systems Hersquos a self-proclaimed ldquoinfrastructure nerdrdquo Check out Paulrsquos growing library of legal technology articles and videos on Attorney Computer Systemsrsquo web site Contact Paul (800) 475-8104 or

paulpurdueattorneycomputersystemscomwwwattorneycomputersystemscom

SunTrust Bank Member FDIC copy 2014 SunTrust Banks Inc SunTrust is a federally registered service mark of SunTrust Banks Inc How can we help you shine is a service mark of SunTrust Banks Inc

Our dedicated team offers customized solutions to help you grow your firm

suntrustcomlaw

Have you been meaning to clean out that junk drawer in your desk Perfect Start there You never know what yoursquore going to find in there and what it may lead you to This is abstract cause and effect and it will allow you to travel faster and freer than any linear method

Yoursquoll know yoursquore on the right path be-cause yoursquoll be able to follow the moments from one to another Yoursquoll know if you get off track because off-track and on-track feel much different When you feel on-track you keep going When you feel off-track you reevaluate make sure yoursquore in the present moment and you plug back in and get back to work

What starts with cleaning

out a junk drawer at

work can end up with an idea

that saves the company

money

14 | SPRING 2016 NOVA NEWSLETTER

By Chris Croll

T otal Document Solutions (TDS) is not your typical back office services firm With double-digit growth and a 90+ employee retention rate this 15 year-old

boutique professional services company is hitting it out of the park year after year I sat down with TDS Presi-dent Jennifer Graham to learn more about the compa-nyrsquos secrets to success

WHAT SERVICES DOES TDS OFFER

We provide back office operations support for law firms The on-site support we provide includes records manage-ment digitization of files mail and copy center manage-ment move and merger planning facilities management and hospitality services where we plan client dinners and events What is different about TDS is that our people become totally integrated into the culture of each of our client firms Our resources focus on business operations which allow firmrsquos lawyers to focus on servicing clients

WHAT MAKES TDS DIFFERENT

Our people We are a woman-owned busi-ness and a 94 employee owned company When we hire we look for people who are highly-motivated hard-working and loyal first rather than people who just have a specific skill set We excel at matching the talents and capabilities of our teams to the needs and culture of our clients TDS recruits trains and retains professionals who are indistinguishable from our clientsrsquo own internal staff Some law firms are

TOTALDOCUMENTSOLUTIONSC E L E B R A T E S 1 5 Y E A R S

more casual than others Some have a high-intensity case-load Some are almost paperless and value ldquobeing greenrdquo Every law firm is different and every TDS team member is different So in a way itrsquos a bit like a matchmaking service

The tenure of our managers exceeds the industry average a testament to our ability to match the talent and capabil-ities of TDS professionals with the right client and their programs Our professionals are collaborative and take pride in what they do so they enjoy the work they do More than one of our clients has praised TDS employees for being ldquofunrdquo in addition to being highly competent That tells me we are doing something right

HOW HAVE YOU ACHIEVED

SUCH SUSTAINED GROWTH

As law firms continue to look for ways to achieve greater cost efficiencies profes-sional service providers like TDS can be an optimal solution Outsourcing back office operations allows firms to enhance their processes and workflow with new method-ologies while reducing the overall spend It is all about utilization

WHAT ARE SOME OF THE

CHALLENGES OF OUTSOURCING

OPERATIONS

Firms worry about compliance which is something we can help them manage We

For us itrsquos not about adding more people itrsquos

about adding more value

JENNIFER GRAHAM

NOVA NEWSLETTER SPRING 2016 | 15

result of being focused on client satisfaction growth has happened organically

We have been approached by clients who want to talk with us about other business operations and support ser-vices We are exploring ways to further utilize our on-site staff For us itrsquos not about adding more people itrsquos about adding more value

To learn more about TDS please watch our video at httptinyurlcomTDSPeople or email Jennifer at grahamjtotaldocumentscom

have service level agreements (SLArsquos) in place to mit-igate risk We often do a better job of managing com-pliance than a firmrsquos internal resources Some partners are concerned about a loss of control which is always a concern with outsourcing This is where our people come in ndash they become so much a part of the firmrsquos culture that there is no loss of transparency or perceived loss of control

WHATrsquoS NEXT FOR TDS

It is not my goal to grow TDS to become a $100M com-pany We like being a boutique services firm that caters to the legal market I am much more focused on quality of services provided than I am on hyper growth As a

Your membership in the ALA and the chapter provide a number of opportunities to assist in your profession-al development The annual conference is coming up in Los Ange-

les CA on May 22ndash 25 2016 There are a number of other conferences during the

year as well as webinars offered by the ALA Take in one or more of the NOVA Chapter Meet-

ings - check out the website for schedule of events wwwalanovaorg

Other great resources are available to you a great place to start is wwwalanetorg

The chapter could use your assistance on a number of committees as well and the Board of Directors With-out the volunteer help of our members the NOVA chapter cannot sustain itself The time involved can be minimal but the reward is great Not only can we use your assistance on committees but use of conference facilities to host our events is needed as well

To all the chapter members that provided your con-ference rooms and lunches for our chapter meeting thank you A special thanks to Liza Yang for all the hard work she puts in to get our newsletters out Car-olyn Odio for making our chapter website a wealth of

Presidentrsquos MessageCONTINUED FROM PAGE 1

information and Jennifer Kubal who works to make sure the chapter runs smoothly and keeps me in line and on point Without you ladies we would not have a chapter

A special welcome to new members ndash Philip Sultan of Watt Tieder Hoffar amp Fitzgerld Jim Areklett of The Marbury Law Group Jane Gallant of Birch Stewart Kolasch amp Birch Wendy Jean Musco of McCandlish Lillard Margaret Laniak of Tatusko Kennedy and Megan Pfeifle of Sher Cummings amp Ellis

To our business partners the appreciation I have is more than a mere THANK YOU Many of you have been partners for years and your generous contribu-tions and commitment to the chapter are not over-looked It is with your assistance that we are able to provide scholarships to conferences chapter activi-ties during the year that improve our education and knowledge that we need to support our law firms To my chapter members please when the need arises reach out to our business partner first and give them the opportunity to assist you

Ben Sotelo

Page 6: Northern Virginia Chapter · The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12, 2016 Retreat. This coming

6 | SPRING 2016 NOVA NEWSLETTER

COURT REPORTING VIDEOGRAPHY VIDEOCONFERENCING AND INTERPRETATION SERVICES

A COMPREHENSIVE PORTFOLIO OF SERVICES

SchedulingCalendarTranscriptsExhibitsVideo Access and Collaboration

ADDITIONAL SERVICES

Case Management

Conference Rooms

Conference Call Center 247

Emergency Support 247

Video Editing Duplication

Conversion

Pre-Trial and Trial Consulting

Courtroom Playback

Transcription

Realtime to iPadsPaperless Exhibits Text Streaming

Synchronized Transcript-to-VideoVideo StreamingInteractive Media DisplaySite Inspections

Traditional or MobileWorldwide LocationsAdd Realtime StreamShare Exhibits Electronically

InterpretersTranslationsOn-the-ground Liaisons

VIDEOGRAPHY VIDEOCONFERENCING

INTERPRETATION

COURT REPORTING

ONLINE

(US) 888-433-3767 | schedulingplanetdeposcom | wwwplanetdeposcom

LOCAL OFFICESANNAPOLIS BALTIMORE GREENBELT ROCKVILLE WASHINGTON DC TYSONS CORNER

NOVA NEWSLETTER SPRING 2016 | 7

SCALABILITYA N O T S O

NEW TRENDBy Jeanette Derby

Scalability is a popular term used to address an orga-nizationrsquos capability to handle a growing amount of work or its potential to expand in order to accom-

modate that growth In todayrsquos marketplace scalability is multidimensional and used to address a myriad of concerns ldquoScaling uprdquo aides performance during growth periods ldquoScaling backrdquo ldquoscaling acrossrdquo and ldquoscaling outrdquo can also advance performance as well as efficiencies and fiscal stability within market fluctuations Whether the industry is adjusting client pricing technology space allocation processes or staffing law firms are striving to establish a malleable workplace and business model to accommodate the market revival

While law firms have historically resisted changes in the usage and potential overextension of support staff generational shifts are driving new attitudes toward teamwork and staffing structures To ensure sustainability and promote flexibility many law firms are increasing-ly scaling back support staff and even scaling across or ldquorepurposingrdquo staff to perform cross-functional opportu-nities within the firm As team-based practices become more commonplace this concept embodies the efficiency of shared resources adapts to the contemporary lawyerrsquos requirements and is an effective way to scale staff head-count in order to promote inclusion cohesiveness and organizational adaptability

As the workforce structure shifts to a ldquodoing more with lessrdquo approach the demand for refined leadership is heightened and reflected in the uptick of highly talented high-performing attorneys and administrative manage-

ment Law firm clients are playing an influential role as they move to emulate corporate business models deliver cost-conscience AFArsquos and entice corporate-grown talent to fill instrumental roles in practice groups and manage-ment positions Savvy law firms continue to invest in progressive talent as vehicles of strategic-thinking that ultimately cultivate change and manage the ever-evolving workplace

Effectual law firm leaders know multiple resources are needed to consistently deliver initiatives and meet fiscal objectives Corporate leaders have frequently depended on the scalability offered by outsourcing in a traditional sense ndash entire departments streamlined functions and temporary staffing Beyond the traditional outsourcing of office services information systems or staff aug-mentation outsourcing is extending its scope to the less traditional including services such as cloud-based alternatives routine support functions and ldquopermanentrdquo contracting positions for staff attorneys and support staff As alternative outsourcing trends emerge firm leaders recognize the fiscal advantages of greater staffing flex-ibility reduced payroll burdens and controlled budget boundaries that will ultimately offer a competitive edge

8 | SPRING 2016 NOVA NEWSLETTER

As industry leaders navigate within chang-ing market dynamics a growing accep-tance of scalability in relation to practices processes space plans and workforce will advance strategic modifications to maintain best practices and stay ahead of the eco-nomic curve

Jeanette Derby founded Legal E Employment Partners in 2003 Legal E is a premier legal employment service pro-vider and has been recognized for the past three years as one of DCrsquos top LegalLitigation Staffing firms by Legal Times Readers Survey As a certified WBENC busi-ness Legal E is dedicated to providing area law firms corporations and non-profits with highly

qualified attorneys paralegals and support staff for contract and direct-hire services Please note Legal E or its associates are not authorized to prac-tice law and the above information should not be construed as legal advice

To learn more about Legal Ersquos services and business practices please contact Jeanette Derby President at jderbymylegalecom or call (202) 319-1500 or visit wwwmylegalecom or follow Jeanette on Twitter at mylegalejeanett

LikeFollow usTwitter mylegaleFacebook Legal E Employment PartnersLinkedIn Legal E Employment Partners

Effectual law fi rm leaders

know multiple resources

are needed to consistently

deliver initiatives and

meet fi scal objectives

ALA Northern Virginiarsquos An-nual CrabFeast was held on August 20 2015 The fun

event was a huge success Many people came out to enjoy each otherrsquos company meet our Busi-ness Partners make donations to Loudoun Abused Womenrsquos Shelter and eat crabs Thanks to all who came out

ANNUAL CRABFEAST

NOVA NEWSLETTER SPRING 2016 | 9

ALA 2015 ANNUAL CONFERENCEamp EXPO

By Susan Stiles

As a first time attendee and in Nashville TN I attended the conference in style staying

at the Omni Hotel right across the street from where most of the activities were taking place at the Music City Convention Center The first thing that I did on Sunday was attend the LeadershipNewcomers connection so that I could meet new people When I got there I sat at a table where we had to answer ques-tions about ALA quickly in a few minutes then another person would come to our table ask a different set of questions all in a course of an hour in the hopes of winning a prize I found out that I did not know much about ALA so I decided to go to their website and learn as much as I can There was so much informa-tion that I did not know

After that day I had to choose from over 90 educational sessions being offered during the next three days Which sessions should I choose I decided to attend the following sessions

Peakonomics ndash Success Strategies

from the Seven Summits by Alison Levine She wrote a book called ldquoOn

the Edge ndash The Art of High Im-pact Leadershiprdquo I learned to keep climbing donrsquot give up on yourself Be relentless by putting one foot forward in front of the other There are two egos performance and team (proud to be part of team) Fear is an emotion and complacency can do you in if you let it Form partner-ships and build relationships WOW she was a powerful motivational speakerpresenter and made quite an impact on my life

Triple Your Memory and Halve

Your Stress by Jonathan Robinson He wrote a book on ldquoFind Happi-ness Nowrdquo I learned to remember better by creating RAVES = Ridicu-lous Action-oriented Violent Easy or Sexual images and link them together in fun visual ways The speaker suggested exercise regularly and take vitamins daily for memory

longevity Do a 2 minute workout by stretching shaking bouncing up and down your entire body It is better to meditate 3 minutes a day than 30 minutes a week One minute stress reduction ndash take a deep breath ex-hale out and focus on loved one feel connected and grateful Can I get a treadmill desk

Develop and Maintain the Mindset

of a Champion Legal Administra-

tor by Jack Singer I learned these two words ldquoActive Listeningrdquo which means to listen to the person without judging The speaker spoke about mental toughness ndash let it go and focus on the future Commu-nicate effectively and be assertive ndash donrsquot say yes when you want to say no Prepare yourself for an oppor-tunity to perform I want to develop that mindset

Alison Levine

delivers the

Welcome

Keynote at

the ALA

2015 Annual

Conference amp

Expo

10 | SPRING 2016 NOVA NEWSLETTER

Getting attorneys to do what you want them to do by Steve Hughes He wrote a book called ldquoDazzle Merdquo The speaker spoke about peer pressure commitmentconsistency mirroring and progress See Steve in action by checking out hityourstridecom He is into helping people look and sound smart when they talk

Realizing the Power of WE ndash Ad-

vancing Leadership in a Changing

World by Tom Flick who is an ex-NFL football quarterback He spoke about the distinction between leadership and management Lead-ership is creating vision and strategy removing barriers and challenges ie complacency and living false urgency A true asset is true urgency when people come to work every day determined to seize real op-portunities and avoid real hazards Great motivational speaker

Experience Resilience Through

Change by Paul Huschilt He wrote a book called ldquoReluctant Pilgrim ndash An Incomplete Guide to Walk-ing the Camino de Santiagordquo The speaker talked about the 7 humor habits take time to relax simplify your life smile and laugh more do something nice for someone reward yourself dare to be you and the Galileo principle I never laughed so hard in my life as in the session It was worth every minute of it

Navigating Diffi cult Conversa-

tions Part 1 by Sue Wazny Learn to recognize bait but swim past that She showed a video of a husband thinking that his wife was having an affair by crashing the family car in other words donrsquot jump to conclu-sions by getting the facts first ldquoDo you want to be right or do you want to be happy Notice body language ndash all behavior makes sense Allow ways for people to have graceful ex-its Take the word ldquobutrdquo out of your

vocabulary and change the word ldquobutrdquo to ldquoandrdquo The word ldquohowev-errdquo is a fancy ldquobutrdquo Nobody makes you mad you make yourself mad I learned not to come to conclusions so quickly This session was a mind opener for sure

Brezina General Session Broken

Eyes Unbroken Spirit by David Meador The speaker is a champion blind golfer and author of ldquoBroken Eyes Unbroken Spiritrdquo about his life story Even though the speaker cannot see the ball he says that not everyone can see the ball of oppor-tunity Let go of the options that are no longer important and focus on the important ones Be persistent and have patience WOW what a great motivational speaker

Navigating Diffi cult Conversations

Part 2 by Sue Wazny Learn effective communication skills with active listening and assertive communica-

tion ie attendance and behavioral issues Act like you donrsquot know even if you do Fundamental attribution error is donrsquot judge too quickly The communication toolbox is listening managing body language paraphras-ing open ended questions acknowl-edging and summarizing

Toxicity in the Workplace by Michelle Huff She is the author of ldquoThe Transformative Negotia-tor - Changing the Way We Come to Agreementrdquo Toxicity refers to employee behaviors that disrupt the effective functioning of a team or create dysfunction in an organiza-tion There are two common toxicity types Confrontational and indirect aggressor Confrontational types display aggression or need to manip-ulate or control others to feel good about themselves Indirect aggressor types display passive self-centered tendencies and act rigid or unyield-ing

Tom Flick spoke during the Tuesday General Session about the distinction

between leadership and management

NOVA NEWSLETTER SPRING 2016 | 11

In addition to attending the above sessions I also attended the Blue Jay Cafeacute listening to the local countrywesterns artists from Nashville with Ben Sotelo our ALA Northern Virginia Chapter President What a fabulous time and enjoyment

Also I got to meet Paula Barnes the outgoing ALA President and Teresa Walker the incoming ALA President at a small new member group gather-ing Both of these women were very personable and I was excited to meet them in person and discuss the ALA activities in general

To end the conference a rousing concert with Rick Springfield was enjoyed by those who attended in the middle of a thunderstormIn closing this was my best ALA conference that I ever attended As the NOVA ALA Chapter sponsor-ship recipient thank you so much for the opportunity to attend this conference

Next year the ALA 2016 Annual Conference amp Expo will be held in Los Angeles CA on May 22-25

Susan Stiles is the Assistant IP Adminis-trator for Miles amp Stockbridge PC

Office365 Cloud Deployment

Integration and Support

Managed Services

Network and IT Management

Consulting

Hosted PBX Phone System

Deployment and Support

8230 Leesburg Pike Suite 610Tysons Corner VA 22182infobasesolutionsllccombasesolutionsllccom5712104270

Serving clients and staying on top of cases can be a balancing act Access files courtroom schedules and emails from all your devices with Office365

Always a win-win for your practice

PRUDENT PRACTICES FOR INVESTMENT FIDUCIARIESThe presentation focuses on helping corporate personnel understand who is a fiduciary what their obligations are and best practices for 4019(k) Plans

FEBRUARY 24 AT 1200

Birch Stewart Kolasch amp Birch LLP8110 Gatehouse Rd Suite 100 EastFalls Church VA 22042

Mark H Woodward AIFreg APMASM CRPCreg

Principal | Financial AdvisorBlue Ocean Partners LLC

12 | SPRING 2016 NOVA NEWSLETTER

By Paul Purdue

There was a day and time when it was very important for me to understand cause and effect I would look at people who had lost a lot of weight and wonder

what they were able to do to create that change in their life I would look at business success in the same fashion This person has created a wonderful business I wonder what I can learn from them so I too can create a success-ful business

While this type of learning is valuable it is not as complete as I once thought I call this linear cause and effect but linear cause and effect is a small drop in the bucket when compared to the tsunami of impact created through abstract cause and effect Let me explain

If you are trying to change something in your office or with yourself you may look at the things creating the situation For example if you are trying to increase the amount of work the other people in the office are able to produce you may look for things that are distracting them and try and eliminate the distractions You may try to enforce some of the rules to help keep people on task You may even try and sit down with them more often to understand and connect with them All of these things are great ways to improve the productivity in the office and you may develop a nice system that puts all of these things into motion

The only problem with this linear method of change is that it is very limiting By having your hands on every detail to impact every change you are too close to the situations to really impact the greater group By raising yourself up above the situation yoursquoll be able to have a greater impact

BUTTERFLY EFFECT IN BUSINESS

In order to raise yourself up above the situation you must be well-versed in the practice of keeping your attention in the present moment Keeping your attention in the present moment allows you to tap into that great intelligence which exists all around us

Great intelligence Yes when you look around yoursquoll see there is an intelligence in nature an intelligence in science an intelligence in whatever yoursquod like to call that which is bigger than our understanding This greater in-telligence is unfolding and can be tapped into at will via the present moment

This so-called Butterfly Effect is demonstrated when you encounter a butterfly flapping its wings as you park your car after lunch It has such an impact on you because you remembered how you used to watch butterflies as a kid or because it was just so beautiful that you began to think about all of the people impacted by the work done in your office This reminder gave you pause to think about how much more impact your office could make if it were more efficient It gave you pause to think about how many people would be impacted if you could focus more on the purpose behind your work and less on the gossip around the water cooler

Having this thought gave you the unmistakable feeling of genuine inspiration to make a difference But where Yes but where do I start You start where you are What is in front of you to do now What is yours to do in this moment

NOVA NEWSLETTER SPRING 2016 | 13

The ALA Northern Virginiarsquos Annual CrabFeast raised over $700 for the Loudoun Abused Womenrsquos Shelter

LAWS FUNDRAISER

What starts with cleaning out a junk drawer at work can end up with an idea that saves the company money brings in new clients or revolutionizes the way your work flows As you start experimenting with this ab-stract way of working and thinking yoursquoll find yourself flirting with genius mdash the genius which is available to everybody

Paul Purdue is a principal at Attorney Computer Systems Hersquos a self-proclaimed ldquoinfrastructure nerdrdquo Check out Paulrsquos growing library of legal technology articles and videos on Attorney Computer Systemsrsquo web site Contact Paul (800) 475-8104 or

paulpurdueattorneycomputersystemscomwwwattorneycomputersystemscom

SunTrust Bank Member FDIC copy 2014 SunTrust Banks Inc SunTrust is a federally registered service mark of SunTrust Banks Inc How can we help you shine is a service mark of SunTrust Banks Inc

Our dedicated team offers customized solutions to help you grow your firm

suntrustcomlaw

Have you been meaning to clean out that junk drawer in your desk Perfect Start there You never know what yoursquore going to find in there and what it may lead you to This is abstract cause and effect and it will allow you to travel faster and freer than any linear method

Yoursquoll know yoursquore on the right path be-cause yoursquoll be able to follow the moments from one to another Yoursquoll know if you get off track because off-track and on-track feel much different When you feel on-track you keep going When you feel off-track you reevaluate make sure yoursquore in the present moment and you plug back in and get back to work

What starts with cleaning

out a junk drawer at

work can end up with an idea

that saves the company

money

14 | SPRING 2016 NOVA NEWSLETTER

By Chris Croll

T otal Document Solutions (TDS) is not your typical back office services firm With double-digit growth and a 90+ employee retention rate this 15 year-old

boutique professional services company is hitting it out of the park year after year I sat down with TDS Presi-dent Jennifer Graham to learn more about the compa-nyrsquos secrets to success

WHAT SERVICES DOES TDS OFFER

We provide back office operations support for law firms The on-site support we provide includes records manage-ment digitization of files mail and copy center manage-ment move and merger planning facilities management and hospitality services where we plan client dinners and events What is different about TDS is that our people become totally integrated into the culture of each of our client firms Our resources focus on business operations which allow firmrsquos lawyers to focus on servicing clients

WHAT MAKES TDS DIFFERENT

Our people We are a woman-owned busi-ness and a 94 employee owned company When we hire we look for people who are highly-motivated hard-working and loyal first rather than people who just have a specific skill set We excel at matching the talents and capabilities of our teams to the needs and culture of our clients TDS recruits trains and retains professionals who are indistinguishable from our clientsrsquo own internal staff Some law firms are

TOTALDOCUMENTSOLUTIONSC E L E B R A T E S 1 5 Y E A R S

more casual than others Some have a high-intensity case-load Some are almost paperless and value ldquobeing greenrdquo Every law firm is different and every TDS team member is different So in a way itrsquos a bit like a matchmaking service

The tenure of our managers exceeds the industry average a testament to our ability to match the talent and capabil-ities of TDS professionals with the right client and their programs Our professionals are collaborative and take pride in what they do so they enjoy the work they do More than one of our clients has praised TDS employees for being ldquofunrdquo in addition to being highly competent That tells me we are doing something right

HOW HAVE YOU ACHIEVED

SUCH SUSTAINED GROWTH

As law firms continue to look for ways to achieve greater cost efficiencies profes-sional service providers like TDS can be an optimal solution Outsourcing back office operations allows firms to enhance their processes and workflow with new method-ologies while reducing the overall spend It is all about utilization

WHAT ARE SOME OF THE

CHALLENGES OF OUTSOURCING

OPERATIONS

Firms worry about compliance which is something we can help them manage We

For us itrsquos not about adding more people itrsquos

about adding more value

JENNIFER GRAHAM

NOVA NEWSLETTER SPRING 2016 | 15

result of being focused on client satisfaction growth has happened organically

We have been approached by clients who want to talk with us about other business operations and support ser-vices We are exploring ways to further utilize our on-site staff For us itrsquos not about adding more people itrsquos about adding more value

To learn more about TDS please watch our video at httptinyurlcomTDSPeople or email Jennifer at grahamjtotaldocumentscom

have service level agreements (SLArsquos) in place to mit-igate risk We often do a better job of managing com-pliance than a firmrsquos internal resources Some partners are concerned about a loss of control which is always a concern with outsourcing This is where our people come in ndash they become so much a part of the firmrsquos culture that there is no loss of transparency or perceived loss of control

WHATrsquoS NEXT FOR TDS

It is not my goal to grow TDS to become a $100M com-pany We like being a boutique services firm that caters to the legal market I am much more focused on quality of services provided than I am on hyper growth As a

Your membership in the ALA and the chapter provide a number of opportunities to assist in your profession-al development The annual conference is coming up in Los Ange-

les CA on May 22ndash 25 2016 There are a number of other conferences during the

year as well as webinars offered by the ALA Take in one or more of the NOVA Chapter Meet-

ings - check out the website for schedule of events wwwalanovaorg

Other great resources are available to you a great place to start is wwwalanetorg

The chapter could use your assistance on a number of committees as well and the Board of Directors With-out the volunteer help of our members the NOVA chapter cannot sustain itself The time involved can be minimal but the reward is great Not only can we use your assistance on committees but use of conference facilities to host our events is needed as well

To all the chapter members that provided your con-ference rooms and lunches for our chapter meeting thank you A special thanks to Liza Yang for all the hard work she puts in to get our newsletters out Car-olyn Odio for making our chapter website a wealth of

Presidentrsquos MessageCONTINUED FROM PAGE 1

information and Jennifer Kubal who works to make sure the chapter runs smoothly and keeps me in line and on point Without you ladies we would not have a chapter

A special welcome to new members ndash Philip Sultan of Watt Tieder Hoffar amp Fitzgerld Jim Areklett of The Marbury Law Group Jane Gallant of Birch Stewart Kolasch amp Birch Wendy Jean Musco of McCandlish Lillard Margaret Laniak of Tatusko Kennedy and Megan Pfeifle of Sher Cummings amp Ellis

To our business partners the appreciation I have is more than a mere THANK YOU Many of you have been partners for years and your generous contribu-tions and commitment to the chapter are not over-looked It is with your assistance that we are able to provide scholarships to conferences chapter activi-ties during the year that improve our education and knowledge that we need to support our law firms To my chapter members please when the need arises reach out to our business partner first and give them the opportunity to assist you

Ben Sotelo

Page 7: Northern Virginia Chapter · The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12, 2016 Retreat. This coming

NOVA NEWSLETTER SPRING 2016 | 7

SCALABILITYA N O T S O

NEW TRENDBy Jeanette Derby

Scalability is a popular term used to address an orga-nizationrsquos capability to handle a growing amount of work or its potential to expand in order to accom-

modate that growth In todayrsquos marketplace scalability is multidimensional and used to address a myriad of concerns ldquoScaling uprdquo aides performance during growth periods ldquoScaling backrdquo ldquoscaling acrossrdquo and ldquoscaling outrdquo can also advance performance as well as efficiencies and fiscal stability within market fluctuations Whether the industry is adjusting client pricing technology space allocation processes or staffing law firms are striving to establish a malleable workplace and business model to accommodate the market revival

While law firms have historically resisted changes in the usage and potential overextension of support staff generational shifts are driving new attitudes toward teamwork and staffing structures To ensure sustainability and promote flexibility many law firms are increasing-ly scaling back support staff and even scaling across or ldquorepurposingrdquo staff to perform cross-functional opportu-nities within the firm As team-based practices become more commonplace this concept embodies the efficiency of shared resources adapts to the contemporary lawyerrsquos requirements and is an effective way to scale staff head-count in order to promote inclusion cohesiveness and organizational adaptability

As the workforce structure shifts to a ldquodoing more with lessrdquo approach the demand for refined leadership is heightened and reflected in the uptick of highly talented high-performing attorneys and administrative manage-

ment Law firm clients are playing an influential role as they move to emulate corporate business models deliver cost-conscience AFArsquos and entice corporate-grown talent to fill instrumental roles in practice groups and manage-ment positions Savvy law firms continue to invest in progressive talent as vehicles of strategic-thinking that ultimately cultivate change and manage the ever-evolving workplace

Effectual law firm leaders know multiple resources are needed to consistently deliver initiatives and meet fiscal objectives Corporate leaders have frequently depended on the scalability offered by outsourcing in a traditional sense ndash entire departments streamlined functions and temporary staffing Beyond the traditional outsourcing of office services information systems or staff aug-mentation outsourcing is extending its scope to the less traditional including services such as cloud-based alternatives routine support functions and ldquopermanentrdquo contracting positions for staff attorneys and support staff As alternative outsourcing trends emerge firm leaders recognize the fiscal advantages of greater staffing flex-ibility reduced payroll burdens and controlled budget boundaries that will ultimately offer a competitive edge

8 | SPRING 2016 NOVA NEWSLETTER

As industry leaders navigate within chang-ing market dynamics a growing accep-tance of scalability in relation to practices processes space plans and workforce will advance strategic modifications to maintain best practices and stay ahead of the eco-nomic curve

Jeanette Derby founded Legal E Employment Partners in 2003 Legal E is a premier legal employment service pro-vider and has been recognized for the past three years as one of DCrsquos top LegalLitigation Staffing firms by Legal Times Readers Survey As a certified WBENC busi-ness Legal E is dedicated to providing area law firms corporations and non-profits with highly

qualified attorneys paralegals and support staff for contract and direct-hire services Please note Legal E or its associates are not authorized to prac-tice law and the above information should not be construed as legal advice

To learn more about Legal Ersquos services and business practices please contact Jeanette Derby President at jderbymylegalecom or call (202) 319-1500 or visit wwwmylegalecom or follow Jeanette on Twitter at mylegalejeanett

LikeFollow usTwitter mylegaleFacebook Legal E Employment PartnersLinkedIn Legal E Employment Partners

Effectual law fi rm leaders

know multiple resources

are needed to consistently

deliver initiatives and

meet fi scal objectives

ALA Northern Virginiarsquos An-nual CrabFeast was held on August 20 2015 The fun

event was a huge success Many people came out to enjoy each otherrsquos company meet our Busi-ness Partners make donations to Loudoun Abused Womenrsquos Shelter and eat crabs Thanks to all who came out

ANNUAL CRABFEAST

NOVA NEWSLETTER SPRING 2016 | 9

ALA 2015 ANNUAL CONFERENCEamp EXPO

By Susan Stiles

As a first time attendee and in Nashville TN I attended the conference in style staying

at the Omni Hotel right across the street from where most of the activities were taking place at the Music City Convention Center The first thing that I did on Sunday was attend the LeadershipNewcomers connection so that I could meet new people When I got there I sat at a table where we had to answer ques-tions about ALA quickly in a few minutes then another person would come to our table ask a different set of questions all in a course of an hour in the hopes of winning a prize I found out that I did not know much about ALA so I decided to go to their website and learn as much as I can There was so much informa-tion that I did not know

After that day I had to choose from over 90 educational sessions being offered during the next three days Which sessions should I choose I decided to attend the following sessions

Peakonomics ndash Success Strategies

from the Seven Summits by Alison Levine She wrote a book called ldquoOn

the Edge ndash The Art of High Im-pact Leadershiprdquo I learned to keep climbing donrsquot give up on yourself Be relentless by putting one foot forward in front of the other There are two egos performance and team (proud to be part of team) Fear is an emotion and complacency can do you in if you let it Form partner-ships and build relationships WOW she was a powerful motivational speakerpresenter and made quite an impact on my life

Triple Your Memory and Halve

Your Stress by Jonathan Robinson He wrote a book on ldquoFind Happi-ness Nowrdquo I learned to remember better by creating RAVES = Ridicu-lous Action-oriented Violent Easy or Sexual images and link them together in fun visual ways The speaker suggested exercise regularly and take vitamins daily for memory

longevity Do a 2 minute workout by stretching shaking bouncing up and down your entire body It is better to meditate 3 minutes a day than 30 minutes a week One minute stress reduction ndash take a deep breath ex-hale out and focus on loved one feel connected and grateful Can I get a treadmill desk

Develop and Maintain the Mindset

of a Champion Legal Administra-

tor by Jack Singer I learned these two words ldquoActive Listeningrdquo which means to listen to the person without judging The speaker spoke about mental toughness ndash let it go and focus on the future Commu-nicate effectively and be assertive ndash donrsquot say yes when you want to say no Prepare yourself for an oppor-tunity to perform I want to develop that mindset

Alison Levine

delivers the

Welcome

Keynote at

the ALA

2015 Annual

Conference amp

Expo

10 | SPRING 2016 NOVA NEWSLETTER

Getting attorneys to do what you want them to do by Steve Hughes He wrote a book called ldquoDazzle Merdquo The speaker spoke about peer pressure commitmentconsistency mirroring and progress See Steve in action by checking out hityourstridecom He is into helping people look and sound smart when they talk

Realizing the Power of WE ndash Ad-

vancing Leadership in a Changing

World by Tom Flick who is an ex-NFL football quarterback He spoke about the distinction between leadership and management Lead-ership is creating vision and strategy removing barriers and challenges ie complacency and living false urgency A true asset is true urgency when people come to work every day determined to seize real op-portunities and avoid real hazards Great motivational speaker

Experience Resilience Through

Change by Paul Huschilt He wrote a book called ldquoReluctant Pilgrim ndash An Incomplete Guide to Walk-ing the Camino de Santiagordquo The speaker talked about the 7 humor habits take time to relax simplify your life smile and laugh more do something nice for someone reward yourself dare to be you and the Galileo principle I never laughed so hard in my life as in the session It was worth every minute of it

Navigating Diffi cult Conversa-

tions Part 1 by Sue Wazny Learn to recognize bait but swim past that She showed a video of a husband thinking that his wife was having an affair by crashing the family car in other words donrsquot jump to conclu-sions by getting the facts first ldquoDo you want to be right or do you want to be happy Notice body language ndash all behavior makes sense Allow ways for people to have graceful ex-its Take the word ldquobutrdquo out of your

vocabulary and change the word ldquobutrdquo to ldquoandrdquo The word ldquohowev-errdquo is a fancy ldquobutrdquo Nobody makes you mad you make yourself mad I learned not to come to conclusions so quickly This session was a mind opener for sure

Brezina General Session Broken

Eyes Unbroken Spirit by David Meador The speaker is a champion blind golfer and author of ldquoBroken Eyes Unbroken Spiritrdquo about his life story Even though the speaker cannot see the ball he says that not everyone can see the ball of oppor-tunity Let go of the options that are no longer important and focus on the important ones Be persistent and have patience WOW what a great motivational speaker

Navigating Diffi cult Conversations

Part 2 by Sue Wazny Learn effective communication skills with active listening and assertive communica-

tion ie attendance and behavioral issues Act like you donrsquot know even if you do Fundamental attribution error is donrsquot judge too quickly The communication toolbox is listening managing body language paraphras-ing open ended questions acknowl-edging and summarizing

Toxicity in the Workplace by Michelle Huff She is the author of ldquoThe Transformative Negotia-tor - Changing the Way We Come to Agreementrdquo Toxicity refers to employee behaviors that disrupt the effective functioning of a team or create dysfunction in an organiza-tion There are two common toxicity types Confrontational and indirect aggressor Confrontational types display aggression or need to manip-ulate or control others to feel good about themselves Indirect aggressor types display passive self-centered tendencies and act rigid or unyield-ing

Tom Flick spoke during the Tuesday General Session about the distinction

between leadership and management

NOVA NEWSLETTER SPRING 2016 | 11

In addition to attending the above sessions I also attended the Blue Jay Cafeacute listening to the local countrywesterns artists from Nashville with Ben Sotelo our ALA Northern Virginia Chapter President What a fabulous time and enjoyment

Also I got to meet Paula Barnes the outgoing ALA President and Teresa Walker the incoming ALA President at a small new member group gather-ing Both of these women were very personable and I was excited to meet them in person and discuss the ALA activities in general

To end the conference a rousing concert with Rick Springfield was enjoyed by those who attended in the middle of a thunderstormIn closing this was my best ALA conference that I ever attended As the NOVA ALA Chapter sponsor-ship recipient thank you so much for the opportunity to attend this conference

Next year the ALA 2016 Annual Conference amp Expo will be held in Los Angeles CA on May 22-25

Susan Stiles is the Assistant IP Adminis-trator for Miles amp Stockbridge PC

Office365 Cloud Deployment

Integration and Support

Managed Services

Network and IT Management

Consulting

Hosted PBX Phone System

Deployment and Support

8230 Leesburg Pike Suite 610Tysons Corner VA 22182infobasesolutionsllccombasesolutionsllccom5712104270

Serving clients and staying on top of cases can be a balancing act Access files courtroom schedules and emails from all your devices with Office365

Always a win-win for your practice

PRUDENT PRACTICES FOR INVESTMENT FIDUCIARIESThe presentation focuses on helping corporate personnel understand who is a fiduciary what their obligations are and best practices for 4019(k) Plans

FEBRUARY 24 AT 1200

Birch Stewart Kolasch amp Birch LLP8110 Gatehouse Rd Suite 100 EastFalls Church VA 22042

Mark H Woodward AIFreg APMASM CRPCreg

Principal | Financial AdvisorBlue Ocean Partners LLC

12 | SPRING 2016 NOVA NEWSLETTER

By Paul Purdue

There was a day and time when it was very important for me to understand cause and effect I would look at people who had lost a lot of weight and wonder

what they were able to do to create that change in their life I would look at business success in the same fashion This person has created a wonderful business I wonder what I can learn from them so I too can create a success-ful business

While this type of learning is valuable it is not as complete as I once thought I call this linear cause and effect but linear cause and effect is a small drop in the bucket when compared to the tsunami of impact created through abstract cause and effect Let me explain

If you are trying to change something in your office or with yourself you may look at the things creating the situation For example if you are trying to increase the amount of work the other people in the office are able to produce you may look for things that are distracting them and try and eliminate the distractions You may try to enforce some of the rules to help keep people on task You may even try and sit down with them more often to understand and connect with them All of these things are great ways to improve the productivity in the office and you may develop a nice system that puts all of these things into motion

The only problem with this linear method of change is that it is very limiting By having your hands on every detail to impact every change you are too close to the situations to really impact the greater group By raising yourself up above the situation yoursquoll be able to have a greater impact

BUTTERFLY EFFECT IN BUSINESS

In order to raise yourself up above the situation you must be well-versed in the practice of keeping your attention in the present moment Keeping your attention in the present moment allows you to tap into that great intelligence which exists all around us

Great intelligence Yes when you look around yoursquoll see there is an intelligence in nature an intelligence in science an intelligence in whatever yoursquod like to call that which is bigger than our understanding This greater in-telligence is unfolding and can be tapped into at will via the present moment

This so-called Butterfly Effect is demonstrated when you encounter a butterfly flapping its wings as you park your car after lunch It has such an impact on you because you remembered how you used to watch butterflies as a kid or because it was just so beautiful that you began to think about all of the people impacted by the work done in your office This reminder gave you pause to think about how much more impact your office could make if it were more efficient It gave you pause to think about how many people would be impacted if you could focus more on the purpose behind your work and less on the gossip around the water cooler

Having this thought gave you the unmistakable feeling of genuine inspiration to make a difference But where Yes but where do I start You start where you are What is in front of you to do now What is yours to do in this moment

NOVA NEWSLETTER SPRING 2016 | 13

The ALA Northern Virginiarsquos Annual CrabFeast raised over $700 for the Loudoun Abused Womenrsquos Shelter

LAWS FUNDRAISER

What starts with cleaning out a junk drawer at work can end up with an idea that saves the company money brings in new clients or revolutionizes the way your work flows As you start experimenting with this ab-stract way of working and thinking yoursquoll find yourself flirting with genius mdash the genius which is available to everybody

Paul Purdue is a principal at Attorney Computer Systems Hersquos a self-proclaimed ldquoinfrastructure nerdrdquo Check out Paulrsquos growing library of legal technology articles and videos on Attorney Computer Systemsrsquo web site Contact Paul (800) 475-8104 or

paulpurdueattorneycomputersystemscomwwwattorneycomputersystemscom

SunTrust Bank Member FDIC copy 2014 SunTrust Banks Inc SunTrust is a federally registered service mark of SunTrust Banks Inc How can we help you shine is a service mark of SunTrust Banks Inc

Our dedicated team offers customized solutions to help you grow your firm

suntrustcomlaw

Have you been meaning to clean out that junk drawer in your desk Perfect Start there You never know what yoursquore going to find in there and what it may lead you to This is abstract cause and effect and it will allow you to travel faster and freer than any linear method

Yoursquoll know yoursquore on the right path be-cause yoursquoll be able to follow the moments from one to another Yoursquoll know if you get off track because off-track and on-track feel much different When you feel on-track you keep going When you feel off-track you reevaluate make sure yoursquore in the present moment and you plug back in and get back to work

What starts with cleaning

out a junk drawer at

work can end up with an idea

that saves the company

money

14 | SPRING 2016 NOVA NEWSLETTER

By Chris Croll

T otal Document Solutions (TDS) is not your typical back office services firm With double-digit growth and a 90+ employee retention rate this 15 year-old

boutique professional services company is hitting it out of the park year after year I sat down with TDS Presi-dent Jennifer Graham to learn more about the compa-nyrsquos secrets to success

WHAT SERVICES DOES TDS OFFER

We provide back office operations support for law firms The on-site support we provide includes records manage-ment digitization of files mail and copy center manage-ment move and merger planning facilities management and hospitality services where we plan client dinners and events What is different about TDS is that our people become totally integrated into the culture of each of our client firms Our resources focus on business operations which allow firmrsquos lawyers to focus on servicing clients

WHAT MAKES TDS DIFFERENT

Our people We are a woman-owned busi-ness and a 94 employee owned company When we hire we look for people who are highly-motivated hard-working and loyal first rather than people who just have a specific skill set We excel at matching the talents and capabilities of our teams to the needs and culture of our clients TDS recruits trains and retains professionals who are indistinguishable from our clientsrsquo own internal staff Some law firms are

TOTALDOCUMENTSOLUTIONSC E L E B R A T E S 1 5 Y E A R S

more casual than others Some have a high-intensity case-load Some are almost paperless and value ldquobeing greenrdquo Every law firm is different and every TDS team member is different So in a way itrsquos a bit like a matchmaking service

The tenure of our managers exceeds the industry average a testament to our ability to match the talent and capabil-ities of TDS professionals with the right client and their programs Our professionals are collaborative and take pride in what they do so they enjoy the work they do More than one of our clients has praised TDS employees for being ldquofunrdquo in addition to being highly competent That tells me we are doing something right

HOW HAVE YOU ACHIEVED

SUCH SUSTAINED GROWTH

As law firms continue to look for ways to achieve greater cost efficiencies profes-sional service providers like TDS can be an optimal solution Outsourcing back office operations allows firms to enhance their processes and workflow with new method-ologies while reducing the overall spend It is all about utilization

WHAT ARE SOME OF THE

CHALLENGES OF OUTSOURCING

OPERATIONS

Firms worry about compliance which is something we can help them manage We

For us itrsquos not about adding more people itrsquos

about adding more value

JENNIFER GRAHAM

NOVA NEWSLETTER SPRING 2016 | 15

result of being focused on client satisfaction growth has happened organically

We have been approached by clients who want to talk with us about other business operations and support ser-vices We are exploring ways to further utilize our on-site staff For us itrsquos not about adding more people itrsquos about adding more value

To learn more about TDS please watch our video at httptinyurlcomTDSPeople or email Jennifer at grahamjtotaldocumentscom

have service level agreements (SLArsquos) in place to mit-igate risk We often do a better job of managing com-pliance than a firmrsquos internal resources Some partners are concerned about a loss of control which is always a concern with outsourcing This is where our people come in ndash they become so much a part of the firmrsquos culture that there is no loss of transparency or perceived loss of control

WHATrsquoS NEXT FOR TDS

It is not my goal to grow TDS to become a $100M com-pany We like being a boutique services firm that caters to the legal market I am much more focused on quality of services provided than I am on hyper growth As a

Your membership in the ALA and the chapter provide a number of opportunities to assist in your profession-al development The annual conference is coming up in Los Ange-

les CA on May 22ndash 25 2016 There are a number of other conferences during the

year as well as webinars offered by the ALA Take in one or more of the NOVA Chapter Meet-

ings - check out the website for schedule of events wwwalanovaorg

Other great resources are available to you a great place to start is wwwalanetorg

The chapter could use your assistance on a number of committees as well and the Board of Directors With-out the volunteer help of our members the NOVA chapter cannot sustain itself The time involved can be minimal but the reward is great Not only can we use your assistance on committees but use of conference facilities to host our events is needed as well

To all the chapter members that provided your con-ference rooms and lunches for our chapter meeting thank you A special thanks to Liza Yang for all the hard work she puts in to get our newsletters out Car-olyn Odio for making our chapter website a wealth of

Presidentrsquos MessageCONTINUED FROM PAGE 1

information and Jennifer Kubal who works to make sure the chapter runs smoothly and keeps me in line and on point Without you ladies we would not have a chapter

A special welcome to new members ndash Philip Sultan of Watt Tieder Hoffar amp Fitzgerld Jim Areklett of The Marbury Law Group Jane Gallant of Birch Stewart Kolasch amp Birch Wendy Jean Musco of McCandlish Lillard Margaret Laniak of Tatusko Kennedy and Megan Pfeifle of Sher Cummings amp Ellis

To our business partners the appreciation I have is more than a mere THANK YOU Many of you have been partners for years and your generous contribu-tions and commitment to the chapter are not over-looked It is with your assistance that we are able to provide scholarships to conferences chapter activi-ties during the year that improve our education and knowledge that we need to support our law firms To my chapter members please when the need arises reach out to our business partner first and give them the opportunity to assist you

Ben Sotelo

Page 8: Northern Virginia Chapter · The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12, 2016 Retreat. This coming

8 | SPRING 2016 NOVA NEWSLETTER

As industry leaders navigate within chang-ing market dynamics a growing accep-tance of scalability in relation to practices processes space plans and workforce will advance strategic modifications to maintain best practices and stay ahead of the eco-nomic curve

Jeanette Derby founded Legal E Employment Partners in 2003 Legal E is a premier legal employment service pro-vider and has been recognized for the past three years as one of DCrsquos top LegalLitigation Staffing firms by Legal Times Readers Survey As a certified WBENC busi-ness Legal E is dedicated to providing area law firms corporations and non-profits with highly

qualified attorneys paralegals and support staff for contract and direct-hire services Please note Legal E or its associates are not authorized to prac-tice law and the above information should not be construed as legal advice

To learn more about Legal Ersquos services and business practices please contact Jeanette Derby President at jderbymylegalecom or call (202) 319-1500 or visit wwwmylegalecom or follow Jeanette on Twitter at mylegalejeanett

LikeFollow usTwitter mylegaleFacebook Legal E Employment PartnersLinkedIn Legal E Employment Partners

Effectual law fi rm leaders

know multiple resources

are needed to consistently

deliver initiatives and

meet fi scal objectives

ALA Northern Virginiarsquos An-nual CrabFeast was held on August 20 2015 The fun

event was a huge success Many people came out to enjoy each otherrsquos company meet our Busi-ness Partners make donations to Loudoun Abused Womenrsquos Shelter and eat crabs Thanks to all who came out

ANNUAL CRABFEAST

NOVA NEWSLETTER SPRING 2016 | 9

ALA 2015 ANNUAL CONFERENCEamp EXPO

By Susan Stiles

As a first time attendee and in Nashville TN I attended the conference in style staying

at the Omni Hotel right across the street from where most of the activities were taking place at the Music City Convention Center The first thing that I did on Sunday was attend the LeadershipNewcomers connection so that I could meet new people When I got there I sat at a table where we had to answer ques-tions about ALA quickly in a few minutes then another person would come to our table ask a different set of questions all in a course of an hour in the hopes of winning a prize I found out that I did not know much about ALA so I decided to go to their website and learn as much as I can There was so much informa-tion that I did not know

After that day I had to choose from over 90 educational sessions being offered during the next three days Which sessions should I choose I decided to attend the following sessions

Peakonomics ndash Success Strategies

from the Seven Summits by Alison Levine She wrote a book called ldquoOn

the Edge ndash The Art of High Im-pact Leadershiprdquo I learned to keep climbing donrsquot give up on yourself Be relentless by putting one foot forward in front of the other There are two egos performance and team (proud to be part of team) Fear is an emotion and complacency can do you in if you let it Form partner-ships and build relationships WOW she was a powerful motivational speakerpresenter and made quite an impact on my life

Triple Your Memory and Halve

Your Stress by Jonathan Robinson He wrote a book on ldquoFind Happi-ness Nowrdquo I learned to remember better by creating RAVES = Ridicu-lous Action-oriented Violent Easy or Sexual images and link them together in fun visual ways The speaker suggested exercise regularly and take vitamins daily for memory

longevity Do a 2 minute workout by stretching shaking bouncing up and down your entire body It is better to meditate 3 minutes a day than 30 minutes a week One minute stress reduction ndash take a deep breath ex-hale out and focus on loved one feel connected and grateful Can I get a treadmill desk

Develop and Maintain the Mindset

of a Champion Legal Administra-

tor by Jack Singer I learned these two words ldquoActive Listeningrdquo which means to listen to the person without judging The speaker spoke about mental toughness ndash let it go and focus on the future Commu-nicate effectively and be assertive ndash donrsquot say yes when you want to say no Prepare yourself for an oppor-tunity to perform I want to develop that mindset

Alison Levine

delivers the

Welcome

Keynote at

the ALA

2015 Annual

Conference amp

Expo

10 | SPRING 2016 NOVA NEWSLETTER

Getting attorneys to do what you want them to do by Steve Hughes He wrote a book called ldquoDazzle Merdquo The speaker spoke about peer pressure commitmentconsistency mirroring and progress See Steve in action by checking out hityourstridecom He is into helping people look and sound smart when they talk

Realizing the Power of WE ndash Ad-

vancing Leadership in a Changing

World by Tom Flick who is an ex-NFL football quarterback He spoke about the distinction between leadership and management Lead-ership is creating vision and strategy removing barriers and challenges ie complacency and living false urgency A true asset is true urgency when people come to work every day determined to seize real op-portunities and avoid real hazards Great motivational speaker

Experience Resilience Through

Change by Paul Huschilt He wrote a book called ldquoReluctant Pilgrim ndash An Incomplete Guide to Walk-ing the Camino de Santiagordquo The speaker talked about the 7 humor habits take time to relax simplify your life smile and laugh more do something nice for someone reward yourself dare to be you and the Galileo principle I never laughed so hard in my life as in the session It was worth every minute of it

Navigating Diffi cult Conversa-

tions Part 1 by Sue Wazny Learn to recognize bait but swim past that She showed a video of a husband thinking that his wife was having an affair by crashing the family car in other words donrsquot jump to conclu-sions by getting the facts first ldquoDo you want to be right or do you want to be happy Notice body language ndash all behavior makes sense Allow ways for people to have graceful ex-its Take the word ldquobutrdquo out of your

vocabulary and change the word ldquobutrdquo to ldquoandrdquo The word ldquohowev-errdquo is a fancy ldquobutrdquo Nobody makes you mad you make yourself mad I learned not to come to conclusions so quickly This session was a mind opener for sure

Brezina General Session Broken

Eyes Unbroken Spirit by David Meador The speaker is a champion blind golfer and author of ldquoBroken Eyes Unbroken Spiritrdquo about his life story Even though the speaker cannot see the ball he says that not everyone can see the ball of oppor-tunity Let go of the options that are no longer important and focus on the important ones Be persistent and have patience WOW what a great motivational speaker

Navigating Diffi cult Conversations

Part 2 by Sue Wazny Learn effective communication skills with active listening and assertive communica-

tion ie attendance and behavioral issues Act like you donrsquot know even if you do Fundamental attribution error is donrsquot judge too quickly The communication toolbox is listening managing body language paraphras-ing open ended questions acknowl-edging and summarizing

Toxicity in the Workplace by Michelle Huff She is the author of ldquoThe Transformative Negotia-tor - Changing the Way We Come to Agreementrdquo Toxicity refers to employee behaviors that disrupt the effective functioning of a team or create dysfunction in an organiza-tion There are two common toxicity types Confrontational and indirect aggressor Confrontational types display aggression or need to manip-ulate or control others to feel good about themselves Indirect aggressor types display passive self-centered tendencies and act rigid or unyield-ing

Tom Flick spoke during the Tuesday General Session about the distinction

between leadership and management

NOVA NEWSLETTER SPRING 2016 | 11

In addition to attending the above sessions I also attended the Blue Jay Cafeacute listening to the local countrywesterns artists from Nashville with Ben Sotelo our ALA Northern Virginia Chapter President What a fabulous time and enjoyment

Also I got to meet Paula Barnes the outgoing ALA President and Teresa Walker the incoming ALA President at a small new member group gather-ing Both of these women were very personable and I was excited to meet them in person and discuss the ALA activities in general

To end the conference a rousing concert with Rick Springfield was enjoyed by those who attended in the middle of a thunderstormIn closing this was my best ALA conference that I ever attended As the NOVA ALA Chapter sponsor-ship recipient thank you so much for the opportunity to attend this conference

Next year the ALA 2016 Annual Conference amp Expo will be held in Los Angeles CA on May 22-25

Susan Stiles is the Assistant IP Adminis-trator for Miles amp Stockbridge PC

Office365 Cloud Deployment

Integration and Support

Managed Services

Network and IT Management

Consulting

Hosted PBX Phone System

Deployment and Support

8230 Leesburg Pike Suite 610Tysons Corner VA 22182infobasesolutionsllccombasesolutionsllccom5712104270

Serving clients and staying on top of cases can be a balancing act Access files courtroom schedules and emails from all your devices with Office365

Always a win-win for your practice

PRUDENT PRACTICES FOR INVESTMENT FIDUCIARIESThe presentation focuses on helping corporate personnel understand who is a fiduciary what their obligations are and best practices for 4019(k) Plans

FEBRUARY 24 AT 1200

Birch Stewart Kolasch amp Birch LLP8110 Gatehouse Rd Suite 100 EastFalls Church VA 22042

Mark H Woodward AIFreg APMASM CRPCreg

Principal | Financial AdvisorBlue Ocean Partners LLC

12 | SPRING 2016 NOVA NEWSLETTER

By Paul Purdue

There was a day and time when it was very important for me to understand cause and effect I would look at people who had lost a lot of weight and wonder

what they were able to do to create that change in their life I would look at business success in the same fashion This person has created a wonderful business I wonder what I can learn from them so I too can create a success-ful business

While this type of learning is valuable it is not as complete as I once thought I call this linear cause and effect but linear cause and effect is a small drop in the bucket when compared to the tsunami of impact created through abstract cause and effect Let me explain

If you are trying to change something in your office or with yourself you may look at the things creating the situation For example if you are trying to increase the amount of work the other people in the office are able to produce you may look for things that are distracting them and try and eliminate the distractions You may try to enforce some of the rules to help keep people on task You may even try and sit down with them more often to understand and connect with them All of these things are great ways to improve the productivity in the office and you may develop a nice system that puts all of these things into motion

The only problem with this linear method of change is that it is very limiting By having your hands on every detail to impact every change you are too close to the situations to really impact the greater group By raising yourself up above the situation yoursquoll be able to have a greater impact

BUTTERFLY EFFECT IN BUSINESS

In order to raise yourself up above the situation you must be well-versed in the practice of keeping your attention in the present moment Keeping your attention in the present moment allows you to tap into that great intelligence which exists all around us

Great intelligence Yes when you look around yoursquoll see there is an intelligence in nature an intelligence in science an intelligence in whatever yoursquod like to call that which is bigger than our understanding This greater in-telligence is unfolding and can be tapped into at will via the present moment

This so-called Butterfly Effect is demonstrated when you encounter a butterfly flapping its wings as you park your car after lunch It has such an impact on you because you remembered how you used to watch butterflies as a kid or because it was just so beautiful that you began to think about all of the people impacted by the work done in your office This reminder gave you pause to think about how much more impact your office could make if it were more efficient It gave you pause to think about how many people would be impacted if you could focus more on the purpose behind your work and less on the gossip around the water cooler

Having this thought gave you the unmistakable feeling of genuine inspiration to make a difference But where Yes but where do I start You start where you are What is in front of you to do now What is yours to do in this moment

NOVA NEWSLETTER SPRING 2016 | 13

The ALA Northern Virginiarsquos Annual CrabFeast raised over $700 for the Loudoun Abused Womenrsquos Shelter

LAWS FUNDRAISER

What starts with cleaning out a junk drawer at work can end up with an idea that saves the company money brings in new clients or revolutionizes the way your work flows As you start experimenting with this ab-stract way of working and thinking yoursquoll find yourself flirting with genius mdash the genius which is available to everybody

Paul Purdue is a principal at Attorney Computer Systems Hersquos a self-proclaimed ldquoinfrastructure nerdrdquo Check out Paulrsquos growing library of legal technology articles and videos on Attorney Computer Systemsrsquo web site Contact Paul (800) 475-8104 or

paulpurdueattorneycomputersystemscomwwwattorneycomputersystemscom

SunTrust Bank Member FDIC copy 2014 SunTrust Banks Inc SunTrust is a federally registered service mark of SunTrust Banks Inc How can we help you shine is a service mark of SunTrust Banks Inc

Our dedicated team offers customized solutions to help you grow your firm

suntrustcomlaw

Have you been meaning to clean out that junk drawer in your desk Perfect Start there You never know what yoursquore going to find in there and what it may lead you to This is abstract cause and effect and it will allow you to travel faster and freer than any linear method

Yoursquoll know yoursquore on the right path be-cause yoursquoll be able to follow the moments from one to another Yoursquoll know if you get off track because off-track and on-track feel much different When you feel on-track you keep going When you feel off-track you reevaluate make sure yoursquore in the present moment and you plug back in and get back to work

What starts with cleaning

out a junk drawer at

work can end up with an idea

that saves the company

money

14 | SPRING 2016 NOVA NEWSLETTER

By Chris Croll

T otal Document Solutions (TDS) is not your typical back office services firm With double-digit growth and a 90+ employee retention rate this 15 year-old

boutique professional services company is hitting it out of the park year after year I sat down with TDS Presi-dent Jennifer Graham to learn more about the compa-nyrsquos secrets to success

WHAT SERVICES DOES TDS OFFER

We provide back office operations support for law firms The on-site support we provide includes records manage-ment digitization of files mail and copy center manage-ment move and merger planning facilities management and hospitality services where we plan client dinners and events What is different about TDS is that our people become totally integrated into the culture of each of our client firms Our resources focus on business operations which allow firmrsquos lawyers to focus on servicing clients

WHAT MAKES TDS DIFFERENT

Our people We are a woman-owned busi-ness and a 94 employee owned company When we hire we look for people who are highly-motivated hard-working and loyal first rather than people who just have a specific skill set We excel at matching the talents and capabilities of our teams to the needs and culture of our clients TDS recruits trains and retains professionals who are indistinguishable from our clientsrsquo own internal staff Some law firms are

TOTALDOCUMENTSOLUTIONSC E L E B R A T E S 1 5 Y E A R S

more casual than others Some have a high-intensity case-load Some are almost paperless and value ldquobeing greenrdquo Every law firm is different and every TDS team member is different So in a way itrsquos a bit like a matchmaking service

The tenure of our managers exceeds the industry average a testament to our ability to match the talent and capabil-ities of TDS professionals with the right client and their programs Our professionals are collaborative and take pride in what they do so they enjoy the work they do More than one of our clients has praised TDS employees for being ldquofunrdquo in addition to being highly competent That tells me we are doing something right

HOW HAVE YOU ACHIEVED

SUCH SUSTAINED GROWTH

As law firms continue to look for ways to achieve greater cost efficiencies profes-sional service providers like TDS can be an optimal solution Outsourcing back office operations allows firms to enhance their processes and workflow with new method-ologies while reducing the overall spend It is all about utilization

WHAT ARE SOME OF THE

CHALLENGES OF OUTSOURCING

OPERATIONS

Firms worry about compliance which is something we can help them manage We

For us itrsquos not about adding more people itrsquos

about adding more value

JENNIFER GRAHAM

NOVA NEWSLETTER SPRING 2016 | 15

result of being focused on client satisfaction growth has happened organically

We have been approached by clients who want to talk with us about other business operations and support ser-vices We are exploring ways to further utilize our on-site staff For us itrsquos not about adding more people itrsquos about adding more value

To learn more about TDS please watch our video at httptinyurlcomTDSPeople or email Jennifer at grahamjtotaldocumentscom

have service level agreements (SLArsquos) in place to mit-igate risk We often do a better job of managing com-pliance than a firmrsquos internal resources Some partners are concerned about a loss of control which is always a concern with outsourcing This is where our people come in ndash they become so much a part of the firmrsquos culture that there is no loss of transparency or perceived loss of control

WHATrsquoS NEXT FOR TDS

It is not my goal to grow TDS to become a $100M com-pany We like being a boutique services firm that caters to the legal market I am much more focused on quality of services provided than I am on hyper growth As a

Your membership in the ALA and the chapter provide a number of opportunities to assist in your profession-al development The annual conference is coming up in Los Ange-

les CA on May 22ndash 25 2016 There are a number of other conferences during the

year as well as webinars offered by the ALA Take in one or more of the NOVA Chapter Meet-

ings - check out the website for schedule of events wwwalanovaorg

Other great resources are available to you a great place to start is wwwalanetorg

The chapter could use your assistance on a number of committees as well and the Board of Directors With-out the volunteer help of our members the NOVA chapter cannot sustain itself The time involved can be minimal but the reward is great Not only can we use your assistance on committees but use of conference facilities to host our events is needed as well

To all the chapter members that provided your con-ference rooms and lunches for our chapter meeting thank you A special thanks to Liza Yang for all the hard work she puts in to get our newsletters out Car-olyn Odio for making our chapter website a wealth of

Presidentrsquos MessageCONTINUED FROM PAGE 1

information and Jennifer Kubal who works to make sure the chapter runs smoothly and keeps me in line and on point Without you ladies we would not have a chapter

A special welcome to new members ndash Philip Sultan of Watt Tieder Hoffar amp Fitzgerld Jim Areklett of The Marbury Law Group Jane Gallant of Birch Stewart Kolasch amp Birch Wendy Jean Musco of McCandlish Lillard Margaret Laniak of Tatusko Kennedy and Megan Pfeifle of Sher Cummings amp Ellis

To our business partners the appreciation I have is more than a mere THANK YOU Many of you have been partners for years and your generous contribu-tions and commitment to the chapter are not over-looked It is with your assistance that we are able to provide scholarships to conferences chapter activi-ties during the year that improve our education and knowledge that we need to support our law firms To my chapter members please when the need arises reach out to our business partner first and give them the opportunity to assist you

Ben Sotelo

Page 9: Northern Virginia Chapter · The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12, 2016 Retreat. This coming

NOVA NEWSLETTER SPRING 2016 | 9

ALA 2015 ANNUAL CONFERENCEamp EXPO

By Susan Stiles

As a first time attendee and in Nashville TN I attended the conference in style staying

at the Omni Hotel right across the street from where most of the activities were taking place at the Music City Convention Center The first thing that I did on Sunday was attend the LeadershipNewcomers connection so that I could meet new people When I got there I sat at a table where we had to answer ques-tions about ALA quickly in a few minutes then another person would come to our table ask a different set of questions all in a course of an hour in the hopes of winning a prize I found out that I did not know much about ALA so I decided to go to their website and learn as much as I can There was so much informa-tion that I did not know

After that day I had to choose from over 90 educational sessions being offered during the next three days Which sessions should I choose I decided to attend the following sessions

Peakonomics ndash Success Strategies

from the Seven Summits by Alison Levine She wrote a book called ldquoOn

the Edge ndash The Art of High Im-pact Leadershiprdquo I learned to keep climbing donrsquot give up on yourself Be relentless by putting one foot forward in front of the other There are two egos performance and team (proud to be part of team) Fear is an emotion and complacency can do you in if you let it Form partner-ships and build relationships WOW she was a powerful motivational speakerpresenter and made quite an impact on my life

Triple Your Memory and Halve

Your Stress by Jonathan Robinson He wrote a book on ldquoFind Happi-ness Nowrdquo I learned to remember better by creating RAVES = Ridicu-lous Action-oriented Violent Easy or Sexual images and link them together in fun visual ways The speaker suggested exercise regularly and take vitamins daily for memory

longevity Do a 2 minute workout by stretching shaking bouncing up and down your entire body It is better to meditate 3 minutes a day than 30 minutes a week One minute stress reduction ndash take a deep breath ex-hale out and focus on loved one feel connected and grateful Can I get a treadmill desk

Develop and Maintain the Mindset

of a Champion Legal Administra-

tor by Jack Singer I learned these two words ldquoActive Listeningrdquo which means to listen to the person without judging The speaker spoke about mental toughness ndash let it go and focus on the future Commu-nicate effectively and be assertive ndash donrsquot say yes when you want to say no Prepare yourself for an oppor-tunity to perform I want to develop that mindset

Alison Levine

delivers the

Welcome

Keynote at

the ALA

2015 Annual

Conference amp

Expo

10 | SPRING 2016 NOVA NEWSLETTER

Getting attorneys to do what you want them to do by Steve Hughes He wrote a book called ldquoDazzle Merdquo The speaker spoke about peer pressure commitmentconsistency mirroring and progress See Steve in action by checking out hityourstridecom He is into helping people look and sound smart when they talk

Realizing the Power of WE ndash Ad-

vancing Leadership in a Changing

World by Tom Flick who is an ex-NFL football quarterback He spoke about the distinction between leadership and management Lead-ership is creating vision and strategy removing barriers and challenges ie complacency and living false urgency A true asset is true urgency when people come to work every day determined to seize real op-portunities and avoid real hazards Great motivational speaker

Experience Resilience Through

Change by Paul Huschilt He wrote a book called ldquoReluctant Pilgrim ndash An Incomplete Guide to Walk-ing the Camino de Santiagordquo The speaker talked about the 7 humor habits take time to relax simplify your life smile and laugh more do something nice for someone reward yourself dare to be you and the Galileo principle I never laughed so hard in my life as in the session It was worth every minute of it

Navigating Diffi cult Conversa-

tions Part 1 by Sue Wazny Learn to recognize bait but swim past that She showed a video of a husband thinking that his wife was having an affair by crashing the family car in other words donrsquot jump to conclu-sions by getting the facts first ldquoDo you want to be right or do you want to be happy Notice body language ndash all behavior makes sense Allow ways for people to have graceful ex-its Take the word ldquobutrdquo out of your

vocabulary and change the word ldquobutrdquo to ldquoandrdquo The word ldquohowev-errdquo is a fancy ldquobutrdquo Nobody makes you mad you make yourself mad I learned not to come to conclusions so quickly This session was a mind opener for sure

Brezina General Session Broken

Eyes Unbroken Spirit by David Meador The speaker is a champion blind golfer and author of ldquoBroken Eyes Unbroken Spiritrdquo about his life story Even though the speaker cannot see the ball he says that not everyone can see the ball of oppor-tunity Let go of the options that are no longer important and focus on the important ones Be persistent and have patience WOW what a great motivational speaker

Navigating Diffi cult Conversations

Part 2 by Sue Wazny Learn effective communication skills with active listening and assertive communica-

tion ie attendance and behavioral issues Act like you donrsquot know even if you do Fundamental attribution error is donrsquot judge too quickly The communication toolbox is listening managing body language paraphras-ing open ended questions acknowl-edging and summarizing

Toxicity in the Workplace by Michelle Huff She is the author of ldquoThe Transformative Negotia-tor - Changing the Way We Come to Agreementrdquo Toxicity refers to employee behaviors that disrupt the effective functioning of a team or create dysfunction in an organiza-tion There are two common toxicity types Confrontational and indirect aggressor Confrontational types display aggression or need to manip-ulate or control others to feel good about themselves Indirect aggressor types display passive self-centered tendencies and act rigid or unyield-ing

Tom Flick spoke during the Tuesday General Session about the distinction

between leadership and management

NOVA NEWSLETTER SPRING 2016 | 11

In addition to attending the above sessions I also attended the Blue Jay Cafeacute listening to the local countrywesterns artists from Nashville with Ben Sotelo our ALA Northern Virginia Chapter President What a fabulous time and enjoyment

Also I got to meet Paula Barnes the outgoing ALA President and Teresa Walker the incoming ALA President at a small new member group gather-ing Both of these women were very personable and I was excited to meet them in person and discuss the ALA activities in general

To end the conference a rousing concert with Rick Springfield was enjoyed by those who attended in the middle of a thunderstormIn closing this was my best ALA conference that I ever attended As the NOVA ALA Chapter sponsor-ship recipient thank you so much for the opportunity to attend this conference

Next year the ALA 2016 Annual Conference amp Expo will be held in Los Angeles CA on May 22-25

Susan Stiles is the Assistant IP Adminis-trator for Miles amp Stockbridge PC

Office365 Cloud Deployment

Integration and Support

Managed Services

Network and IT Management

Consulting

Hosted PBX Phone System

Deployment and Support

8230 Leesburg Pike Suite 610Tysons Corner VA 22182infobasesolutionsllccombasesolutionsllccom5712104270

Serving clients and staying on top of cases can be a balancing act Access files courtroom schedules and emails from all your devices with Office365

Always a win-win for your practice

PRUDENT PRACTICES FOR INVESTMENT FIDUCIARIESThe presentation focuses on helping corporate personnel understand who is a fiduciary what their obligations are and best practices for 4019(k) Plans

FEBRUARY 24 AT 1200

Birch Stewart Kolasch amp Birch LLP8110 Gatehouse Rd Suite 100 EastFalls Church VA 22042

Mark H Woodward AIFreg APMASM CRPCreg

Principal | Financial AdvisorBlue Ocean Partners LLC

12 | SPRING 2016 NOVA NEWSLETTER

By Paul Purdue

There was a day and time when it was very important for me to understand cause and effect I would look at people who had lost a lot of weight and wonder

what they were able to do to create that change in their life I would look at business success in the same fashion This person has created a wonderful business I wonder what I can learn from them so I too can create a success-ful business

While this type of learning is valuable it is not as complete as I once thought I call this linear cause and effect but linear cause and effect is a small drop in the bucket when compared to the tsunami of impact created through abstract cause and effect Let me explain

If you are trying to change something in your office or with yourself you may look at the things creating the situation For example if you are trying to increase the amount of work the other people in the office are able to produce you may look for things that are distracting them and try and eliminate the distractions You may try to enforce some of the rules to help keep people on task You may even try and sit down with them more often to understand and connect with them All of these things are great ways to improve the productivity in the office and you may develop a nice system that puts all of these things into motion

The only problem with this linear method of change is that it is very limiting By having your hands on every detail to impact every change you are too close to the situations to really impact the greater group By raising yourself up above the situation yoursquoll be able to have a greater impact

BUTTERFLY EFFECT IN BUSINESS

In order to raise yourself up above the situation you must be well-versed in the practice of keeping your attention in the present moment Keeping your attention in the present moment allows you to tap into that great intelligence which exists all around us

Great intelligence Yes when you look around yoursquoll see there is an intelligence in nature an intelligence in science an intelligence in whatever yoursquod like to call that which is bigger than our understanding This greater in-telligence is unfolding and can be tapped into at will via the present moment

This so-called Butterfly Effect is demonstrated when you encounter a butterfly flapping its wings as you park your car after lunch It has such an impact on you because you remembered how you used to watch butterflies as a kid or because it was just so beautiful that you began to think about all of the people impacted by the work done in your office This reminder gave you pause to think about how much more impact your office could make if it were more efficient It gave you pause to think about how many people would be impacted if you could focus more on the purpose behind your work and less on the gossip around the water cooler

Having this thought gave you the unmistakable feeling of genuine inspiration to make a difference But where Yes but where do I start You start where you are What is in front of you to do now What is yours to do in this moment

NOVA NEWSLETTER SPRING 2016 | 13

The ALA Northern Virginiarsquos Annual CrabFeast raised over $700 for the Loudoun Abused Womenrsquos Shelter

LAWS FUNDRAISER

What starts with cleaning out a junk drawer at work can end up with an idea that saves the company money brings in new clients or revolutionizes the way your work flows As you start experimenting with this ab-stract way of working and thinking yoursquoll find yourself flirting with genius mdash the genius which is available to everybody

Paul Purdue is a principal at Attorney Computer Systems Hersquos a self-proclaimed ldquoinfrastructure nerdrdquo Check out Paulrsquos growing library of legal technology articles and videos on Attorney Computer Systemsrsquo web site Contact Paul (800) 475-8104 or

paulpurdueattorneycomputersystemscomwwwattorneycomputersystemscom

SunTrust Bank Member FDIC copy 2014 SunTrust Banks Inc SunTrust is a federally registered service mark of SunTrust Banks Inc How can we help you shine is a service mark of SunTrust Banks Inc

Our dedicated team offers customized solutions to help you grow your firm

suntrustcomlaw

Have you been meaning to clean out that junk drawer in your desk Perfect Start there You never know what yoursquore going to find in there and what it may lead you to This is abstract cause and effect and it will allow you to travel faster and freer than any linear method

Yoursquoll know yoursquore on the right path be-cause yoursquoll be able to follow the moments from one to another Yoursquoll know if you get off track because off-track and on-track feel much different When you feel on-track you keep going When you feel off-track you reevaluate make sure yoursquore in the present moment and you plug back in and get back to work

What starts with cleaning

out a junk drawer at

work can end up with an idea

that saves the company

money

14 | SPRING 2016 NOVA NEWSLETTER

By Chris Croll

T otal Document Solutions (TDS) is not your typical back office services firm With double-digit growth and a 90+ employee retention rate this 15 year-old

boutique professional services company is hitting it out of the park year after year I sat down with TDS Presi-dent Jennifer Graham to learn more about the compa-nyrsquos secrets to success

WHAT SERVICES DOES TDS OFFER

We provide back office operations support for law firms The on-site support we provide includes records manage-ment digitization of files mail and copy center manage-ment move and merger planning facilities management and hospitality services where we plan client dinners and events What is different about TDS is that our people become totally integrated into the culture of each of our client firms Our resources focus on business operations which allow firmrsquos lawyers to focus on servicing clients

WHAT MAKES TDS DIFFERENT

Our people We are a woman-owned busi-ness and a 94 employee owned company When we hire we look for people who are highly-motivated hard-working and loyal first rather than people who just have a specific skill set We excel at matching the talents and capabilities of our teams to the needs and culture of our clients TDS recruits trains and retains professionals who are indistinguishable from our clientsrsquo own internal staff Some law firms are

TOTALDOCUMENTSOLUTIONSC E L E B R A T E S 1 5 Y E A R S

more casual than others Some have a high-intensity case-load Some are almost paperless and value ldquobeing greenrdquo Every law firm is different and every TDS team member is different So in a way itrsquos a bit like a matchmaking service

The tenure of our managers exceeds the industry average a testament to our ability to match the talent and capabil-ities of TDS professionals with the right client and their programs Our professionals are collaborative and take pride in what they do so they enjoy the work they do More than one of our clients has praised TDS employees for being ldquofunrdquo in addition to being highly competent That tells me we are doing something right

HOW HAVE YOU ACHIEVED

SUCH SUSTAINED GROWTH

As law firms continue to look for ways to achieve greater cost efficiencies profes-sional service providers like TDS can be an optimal solution Outsourcing back office operations allows firms to enhance their processes and workflow with new method-ologies while reducing the overall spend It is all about utilization

WHAT ARE SOME OF THE

CHALLENGES OF OUTSOURCING

OPERATIONS

Firms worry about compliance which is something we can help them manage We

For us itrsquos not about adding more people itrsquos

about adding more value

JENNIFER GRAHAM

NOVA NEWSLETTER SPRING 2016 | 15

result of being focused on client satisfaction growth has happened organically

We have been approached by clients who want to talk with us about other business operations and support ser-vices We are exploring ways to further utilize our on-site staff For us itrsquos not about adding more people itrsquos about adding more value

To learn more about TDS please watch our video at httptinyurlcomTDSPeople or email Jennifer at grahamjtotaldocumentscom

have service level agreements (SLArsquos) in place to mit-igate risk We often do a better job of managing com-pliance than a firmrsquos internal resources Some partners are concerned about a loss of control which is always a concern with outsourcing This is where our people come in ndash they become so much a part of the firmrsquos culture that there is no loss of transparency or perceived loss of control

WHATrsquoS NEXT FOR TDS

It is not my goal to grow TDS to become a $100M com-pany We like being a boutique services firm that caters to the legal market I am much more focused on quality of services provided than I am on hyper growth As a

Your membership in the ALA and the chapter provide a number of opportunities to assist in your profession-al development The annual conference is coming up in Los Ange-

les CA on May 22ndash 25 2016 There are a number of other conferences during the

year as well as webinars offered by the ALA Take in one or more of the NOVA Chapter Meet-

ings - check out the website for schedule of events wwwalanovaorg

Other great resources are available to you a great place to start is wwwalanetorg

The chapter could use your assistance on a number of committees as well and the Board of Directors With-out the volunteer help of our members the NOVA chapter cannot sustain itself The time involved can be minimal but the reward is great Not only can we use your assistance on committees but use of conference facilities to host our events is needed as well

To all the chapter members that provided your con-ference rooms and lunches for our chapter meeting thank you A special thanks to Liza Yang for all the hard work she puts in to get our newsletters out Car-olyn Odio for making our chapter website a wealth of

Presidentrsquos MessageCONTINUED FROM PAGE 1

information and Jennifer Kubal who works to make sure the chapter runs smoothly and keeps me in line and on point Without you ladies we would not have a chapter

A special welcome to new members ndash Philip Sultan of Watt Tieder Hoffar amp Fitzgerld Jim Areklett of The Marbury Law Group Jane Gallant of Birch Stewart Kolasch amp Birch Wendy Jean Musco of McCandlish Lillard Margaret Laniak of Tatusko Kennedy and Megan Pfeifle of Sher Cummings amp Ellis

To our business partners the appreciation I have is more than a mere THANK YOU Many of you have been partners for years and your generous contribu-tions and commitment to the chapter are not over-looked It is with your assistance that we are able to provide scholarships to conferences chapter activi-ties during the year that improve our education and knowledge that we need to support our law firms To my chapter members please when the need arises reach out to our business partner first and give them the opportunity to assist you

Ben Sotelo

Page 10: Northern Virginia Chapter · The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12, 2016 Retreat. This coming

10 | SPRING 2016 NOVA NEWSLETTER

Getting attorneys to do what you want them to do by Steve Hughes He wrote a book called ldquoDazzle Merdquo The speaker spoke about peer pressure commitmentconsistency mirroring and progress See Steve in action by checking out hityourstridecom He is into helping people look and sound smart when they talk

Realizing the Power of WE ndash Ad-

vancing Leadership in a Changing

World by Tom Flick who is an ex-NFL football quarterback He spoke about the distinction between leadership and management Lead-ership is creating vision and strategy removing barriers and challenges ie complacency and living false urgency A true asset is true urgency when people come to work every day determined to seize real op-portunities and avoid real hazards Great motivational speaker

Experience Resilience Through

Change by Paul Huschilt He wrote a book called ldquoReluctant Pilgrim ndash An Incomplete Guide to Walk-ing the Camino de Santiagordquo The speaker talked about the 7 humor habits take time to relax simplify your life smile and laugh more do something nice for someone reward yourself dare to be you and the Galileo principle I never laughed so hard in my life as in the session It was worth every minute of it

Navigating Diffi cult Conversa-

tions Part 1 by Sue Wazny Learn to recognize bait but swim past that She showed a video of a husband thinking that his wife was having an affair by crashing the family car in other words donrsquot jump to conclu-sions by getting the facts first ldquoDo you want to be right or do you want to be happy Notice body language ndash all behavior makes sense Allow ways for people to have graceful ex-its Take the word ldquobutrdquo out of your

vocabulary and change the word ldquobutrdquo to ldquoandrdquo The word ldquohowev-errdquo is a fancy ldquobutrdquo Nobody makes you mad you make yourself mad I learned not to come to conclusions so quickly This session was a mind opener for sure

Brezina General Session Broken

Eyes Unbroken Spirit by David Meador The speaker is a champion blind golfer and author of ldquoBroken Eyes Unbroken Spiritrdquo about his life story Even though the speaker cannot see the ball he says that not everyone can see the ball of oppor-tunity Let go of the options that are no longer important and focus on the important ones Be persistent and have patience WOW what a great motivational speaker

Navigating Diffi cult Conversations

Part 2 by Sue Wazny Learn effective communication skills with active listening and assertive communica-

tion ie attendance and behavioral issues Act like you donrsquot know even if you do Fundamental attribution error is donrsquot judge too quickly The communication toolbox is listening managing body language paraphras-ing open ended questions acknowl-edging and summarizing

Toxicity in the Workplace by Michelle Huff She is the author of ldquoThe Transformative Negotia-tor - Changing the Way We Come to Agreementrdquo Toxicity refers to employee behaviors that disrupt the effective functioning of a team or create dysfunction in an organiza-tion There are two common toxicity types Confrontational and indirect aggressor Confrontational types display aggression or need to manip-ulate or control others to feel good about themselves Indirect aggressor types display passive self-centered tendencies and act rigid or unyield-ing

Tom Flick spoke during the Tuesday General Session about the distinction

between leadership and management

NOVA NEWSLETTER SPRING 2016 | 11

In addition to attending the above sessions I also attended the Blue Jay Cafeacute listening to the local countrywesterns artists from Nashville with Ben Sotelo our ALA Northern Virginia Chapter President What a fabulous time and enjoyment

Also I got to meet Paula Barnes the outgoing ALA President and Teresa Walker the incoming ALA President at a small new member group gather-ing Both of these women were very personable and I was excited to meet them in person and discuss the ALA activities in general

To end the conference a rousing concert with Rick Springfield was enjoyed by those who attended in the middle of a thunderstormIn closing this was my best ALA conference that I ever attended As the NOVA ALA Chapter sponsor-ship recipient thank you so much for the opportunity to attend this conference

Next year the ALA 2016 Annual Conference amp Expo will be held in Los Angeles CA on May 22-25

Susan Stiles is the Assistant IP Adminis-trator for Miles amp Stockbridge PC

Office365 Cloud Deployment

Integration and Support

Managed Services

Network and IT Management

Consulting

Hosted PBX Phone System

Deployment and Support

8230 Leesburg Pike Suite 610Tysons Corner VA 22182infobasesolutionsllccombasesolutionsllccom5712104270

Serving clients and staying on top of cases can be a balancing act Access files courtroom schedules and emails from all your devices with Office365

Always a win-win for your practice

PRUDENT PRACTICES FOR INVESTMENT FIDUCIARIESThe presentation focuses on helping corporate personnel understand who is a fiduciary what their obligations are and best practices for 4019(k) Plans

FEBRUARY 24 AT 1200

Birch Stewart Kolasch amp Birch LLP8110 Gatehouse Rd Suite 100 EastFalls Church VA 22042

Mark H Woodward AIFreg APMASM CRPCreg

Principal | Financial AdvisorBlue Ocean Partners LLC

12 | SPRING 2016 NOVA NEWSLETTER

By Paul Purdue

There was a day and time when it was very important for me to understand cause and effect I would look at people who had lost a lot of weight and wonder

what they were able to do to create that change in their life I would look at business success in the same fashion This person has created a wonderful business I wonder what I can learn from them so I too can create a success-ful business

While this type of learning is valuable it is not as complete as I once thought I call this linear cause and effect but linear cause and effect is a small drop in the bucket when compared to the tsunami of impact created through abstract cause and effect Let me explain

If you are trying to change something in your office or with yourself you may look at the things creating the situation For example if you are trying to increase the amount of work the other people in the office are able to produce you may look for things that are distracting them and try and eliminate the distractions You may try to enforce some of the rules to help keep people on task You may even try and sit down with them more often to understand and connect with them All of these things are great ways to improve the productivity in the office and you may develop a nice system that puts all of these things into motion

The only problem with this linear method of change is that it is very limiting By having your hands on every detail to impact every change you are too close to the situations to really impact the greater group By raising yourself up above the situation yoursquoll be able to have a greater impact

BUTTERFLY EFFECT IN BUSINESS

In order to raise yourself up above the situation you must be well-versed in the practice of keeping your attention in the present moment Keeping your attention in the present moment allows you to tap into that great intelligence which exists all around us

Great intelligence Yes when you look around yoursquoll see there is an intelligence in nature an intelligence in science an intelligence in whatever yoursquod like to call that which is bigger than our understanding This greater in-telligence is unfolding and can be tapped into at will via the present moment

This so-called Butterfly Effect is demonstrated when you encounter a butterfly flapping its wings as you park your car after lunch It has such an impact on you because you remembered how you used to watch butterflies as a kid or because it was just so beautiful that you began to think about all of the people impacted by the work done in your office This reminder gave you pause to think about how much more impact your office could make if it were more efficient It gave you pause to think about how many people would be impacted if you could focus more on the purpose behind your work and less on the gossip around the water cooler

Having this thought gave you the unmistakable feeling of genuine inspiration to make a difference But where Yes but where do I start You start where you are What is in front of you to do now What is yours to do in this moment

NOVA NEWSLETTER SPRING 2016 | 13

The ALA Northern Virginiarsquos Annual CrabFeast raised over $700 for the Loudoun Abused Womenrsquos Shelter

LAWS FUNDRAISER

What starts with cleaning out a junk drawer at work can end up with an idea that saves the company money brings in new clients or revolutionizes the way your work flows As you start experimenting with this ab-stract way of working and thinking yoursquoll find yourself flirting with genius mdash the genius which is available to everybody

Paul Purdue is a principal at Attorney Computer Systems Hersquos a self-proclaimed ldquoinfrastructure nerdrdquo Check out Paulrsquos growing library of legal technology articles and videos on Attorney Computer Systemsrsquo web site Contact Paul (800) 475-8104 or

paulpurdueattorneycomputersystemscomwwwattorneycomputersystemscom

SunTrust Bank Member FDIC copy 2014 SunTrust Banks Inc SunTrust is a federally registered service mark of SunTrust Banks Inc How can we help you shine is a service mark of SunTrust Banks Inc

Our dedicated team offers customized solutions to help you grow your firm

suntrustcomlaw

Have you been meaning to clean out that junk drawer in your desk Perfect Start there You never know what yoursquore going to find in there and what it may lead you to This is abstract cause and effect and it will allow you to travel faster and freer than any linear method

Yoursquoll know yoursquore on the right path be-cause yoursquoll be able to follow the moments from one to another Yoursquoll know if you get off track because off-track and on-track feel much different When you feel on-track you keep going When you feel off-track you reevaluate make sure yoursquore in the present moment and you plug back in and get back to work

What starts with cleaning

out a junk drawer at

work can end up with an idea

that saves the company

money

14 | SPRING 2016 NOVA NEWSLETTER

By Chris Croll

T otal Document Solutions (TDS) is not your typical back office services firm With double-digit growth and a 90+ employee retention rate this 15 year-old

boutique professional services company is hitting it out of the park year after year I sat down with TDS Presi-dent Jennifer Graham to learn more about the compa-nyrsquos secrets to success

WHAT SERVICES DOES TDS OFFER

We provide back office operations support for law firms The on-site support we provide includes records manage-ment digitization of files mail and copy center manage-ment move and merger planning facilities management and hospitality services where we plan client dinners and events What is different about TDS is that our people become totally integrated into the culture of each of our client firms Our resources focus on business operations which allow firmrsquos lawyers to focus on servicing clients

WHAT MAKES TDS DIFFERENT

Our people We are a woman-owned busi-ness and a 94 employee owned company When we hire we look for people who are highly-motivated hard-working and loyal first rather than people who just have a specific skill set We excel at matching the talents and capabilities of our teams to the needs and culture of our clients TDS recruits trains and retains professionals who are indistinguishable from our clientsrsquo own internal staff Some law firms are

TOTALDOCUMENTSOLUTIONSC E L E B R A T E S 1 5 Y E A R S

more casual than others Some have a high-intensity case-load Some are almost paperless and value ldquobeing greenrdquo Every law firm is different and every TDS team member is different So in a way itrsquos a bit like a matchmaking service

The tenure of our managers exceeds the industry average a testament to our ability to match the talent and capabil-ities of TDS professionals with the right client and their programs Our professionals are collaborative and take pride in what they do so they enjoy the work they do More than one of our clients has praised TDS employees for being ldquofunrdquo in addition to being highly competent That tells me we are doing something right

HOW HAVE YOU ACHIEVED

SUCH SUSTAINED GROWTH

As law firms continue to look for ways to achieve greater cost efficiencies profes-sional service providers like TDS can be an optimal solution Outsourcing back office operations allows firms to enhance their processes and workflow with new method-ologies while reducing the overall spend It is all about utilization

WHAT ARE SOME OF THE

CHALLENGES OF OUTSOURCING

OPERATIONS

Firms worry about compliance which is something we can help them manage We

For us itrsquos not about adding more people itrsquos

about adding more value

JENNIFER GRAHAM

NOVA NEWSLETTER SPRING 2016 | 15

result of being focused on client satisfaction growth has happened organically

We have been approached by clients who want to talk with us about other business operations and support ser-vices We are exploring ways to further utilize our on-site staff For us itrsquos not about adding more people itrsquos about adding more value

To learn more about TDS please watch our video at httptinyurlcomTDSPeople or email Jennifer at grahamjtotaldocumentscom

have service level agreements (SLArsquos) in place to mit-igate risk We often do a better job of managing com-pliance than a firmrsquos internal resources Some partners are concerned about a loss of control which is always a concern with outsourcing This is where our people come in ndash they become so much a part of the firmrsquos culture that there is no loss of transparency or perceived loss of control

WHATrsquoS NEXT FOR TDS

It is not my goal to grow TDS to become a $100M com-pany We like being a boutique services firm that caters to the legal market I am much more focused on quality of services provided than I am on hyper growth As a

Your membership in the ALA and the chapter provide a number of opportunities to assist in your profession-al development The annual conference is coming up in Los Ange-

les CA on May 22ndash 25 2016 There are a number of other conferences during the

year as well as webinars offered by the ALA Take in one or more of the NOVA Chapter Meet-

ings - check out the website for schedule of events wwwalanovaorg

Other great resources are available to you a great place to start is wwwalanetorg

The chapter could use your assistance on a number of committees as well and the Board of Directors With-out the volunteer help of our members the NOVA chapter cannot sustain itself The time involved can be minimal but the reward is great Not only can we use your assistance on committees but use of conference facilities to host our events is needed as well

To all the chapter members that provided your con-ference rooms and lunches for our chapter meeting thank you A special thanks to Liza Yang for all the hard work she puts in to get our newsletters out Car-olyn Odio for making our chapter website a wealth of

Presidentrsquos MessageCONTINUED FROM PAGE 1

information and Jennifer Kubal who works to make sure the chapter runs smoothly and keeps me in line and on point Without you ladies we would not have a chapter

A special welcome to new members ndash Philip Sultan of Watt Tieder Hoffar amp Fitzgerld Jim Areklett of The Marbury Law Group Jane Gallant of Birch Stewart Kolasch amp Birch Wendy Jean Musco of McCandlish Lillard Margaret Laniak of Tatusko Kennedy and Megan Pfeifle of Sher Cummings amp Ellis

To our business partners the appreciation I have is more than a mere THANK YOU Many of you have been partners for years and your generous contribu-tions and commitment to the chapter are not over-looked It is with your assistance that we are able to provide scholarships to conferences chapter activi-ties during the year that improve our education and knowledge that we need to support our law firms To my chapter members please when the need arises reach out to our business partner first and give them the opportunity to assist you

Ben Sotelo

Page 11: Northern Virginia Chapter · The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12, 2016 Retreat. This coming

NOVA NEWSLETTER SPRING 2016 | 11

In addition to attending the above sessions I also attended the Blue Jay Cafeacute listening to the local countrywesterns artists from Nashville with Ben Sotelo our ALA Northern Virginia Chapter President What a fabulous time and enjoyment

Also I got to meet Paula Barnes the outgoing ALA President and Teresa Walker the incoming ALA President at a small new member group gather-ing Both of these women were very personable and I was excited to meet them in person and discuss the ALA activities in general

To end the conference a rousing concert with Rick Springfield was enjoyed by those who attended in the middle of a thunderstormIn closing this was my best ALA conference that I ever attended As the NOVA ALA Chapter sponsor-ship recipient thank you so much for the opportunity to attend this conference

Next year the ALA 2016 Annual Conference amp Expo will be held in Los Angeles CA on May 22-25

Susan Stiles is the Assistant IP Adminis-trator for Miles amp Stockbridge PC

Office365 Cloud Deployment

Integration and Support

Managed Services

Network and IT Management

Consulting

Hosted PBX Phone System

Deployment and Support

8230 Leesburg Pike Suite 610Tysons Corner VA 22182infobasesolutionsllccombasesolutionsllccom5712104270

Serving clients and staying on top of cases can be a balancing act Access files courtroom schedules and emails from all your devices with Office365

Always a win-win for your practice

PRUDENT PRACTICES FOR INVESTMENT FIDUCIARIESThe presentation focuses on helping corporate personnel understand who is a fiduciary what their obligations are and best practices for 4019(k) Plans

FEBRUARY 24 AT 1200

Birch Stewart Kolasch amp Birch LLP8110 Gatehouse Rd Suite 100 EastFalls Church VA 22042

Mark H Woodward AIFreg APMASM CRPCreg

Principal | Financial AdvisorBlue Ocean Partners LLC

12 | SPRING 2016 NOVA NEWSLETTER

By Paul Purdue

There was a day and time when it was very important for me to understand cause and effect I would look at people who had lost a lot of weight and wonder

what they were able to do to create that change in their life I would look at business success in the same fashion This person has created a wonderful business I wonder what I can learn from them so I too can create a success-ful business

While this type of learning is valuable it is not as complete as I once thought I call this linear cause and effect but linear cause and effect is a small drop in the bucket when compared to the tsunami of impact created through abstract cause and effect Let me explain

If you are trying to change something in your office or with yourself you may look at the things creating the situation For example if you are trying to increase the amount of work the other people in the office are able to produce you may look for things that are distracting them and try and eliminate the distractions You may try to enforce some of the rules to help keep people on task You may even try and sit down with them more often to understand and connect with them All of these things are great ways to improve the productivity in the office and you may develop a nice system that puts all of these things into motion

The only problem with this linear method of change is that it is very limiting By having your hands on every detail to impact every change you are too close to the situations to really impact the greater group By raising yourself up above the situation yoursquoll be able to have a greater impact

BUTTERFLY EFFECT IN BUSINESS

In order to raise yourself up above the situation you must be well-versed in the practice of keeping your attention in the present moment Keeping your attention in the present moment allows you to tap into that great intelligence which exists all around us

Great intelligence Yes when you look around yoursquoll see there is an intelligence in nature an intelligence in science an intelligence in whatever yoursquod like to call that which is bigger than our understanding This greater in-telligence is unfolding and can be tapped into at will via the present moment

This so-called Butterfly Effect is demonstrated when you encounter a butterfly flapping its wings as you park your car after lunch It has such an impact on you because you remembered how you used to watch butterflies as a kid or because it was just so beautiful that you began to think about all of the people impacted by the work done in your office This reminder gave you pause to think about how much more impact your office could make if it were more efficient It gave you pause to think about how many people would be impacted if you could focus more on the purpose behind your work and less on the gossip around the water cooler

Having this thought gave you the unmistakable feeling of genuine inspiration to make a difference But where Yes but where do I start You start where you are What is in front of you to do now What is yours to do in this moment

NOVA NEWSLETTER SPRING 2016 | 13

The ALA Northern Virginiarsquos Annual CrabFeast raised over $700 for the Loudoun Abused Womenrsquos Shelter

LAWS FUNDRAISER

What starts with cleaning out a junk drawer at work can end up with an idea that saves the company money brings in new clients or revolutionizes the way your work flows As you start experimenting with this ab-stract way of working and thinking yoursquoll find yourself flirting with genius mdash the genius which is available to everybody

Paul Purdue is a principal at Attorney Computer Systems Hersquos a self-proclaimed ldquoinfrastructure nerdrdquo Check out Paulrsquos growing library of legal technology articles and videos on Attorney Computer Systemsrsquo web site Contact Paul (800) 475-8104 or

paulpurdueattorneycomputersystemscomwwwattorneycomputersystemscom

SunTrust Bank Member FDIC copy 2014 SunTrust Banks Inc SunTrust is a federally registered service mark of SunTrust Banks Inc How can we help you shine is a service mark of SunTrust Banks Inc

Our dedicated team offers customized solutions to help you grow your firm

suntrustcomlaw

Have you been meaning to clean out that junk drawer in your desk Perfect Start there You never know what yoursquore going to find in there and what it may lead you to This is abstract cause and effect and it will allow you to travel faster and freer than any linear method

Yoursquoll know yoursquore on the right path be-cause yoursquoll be able to follow the moments from one to another Yoursquoll know if you get off track because off-track and on-track feel much different When you feel on-track you keep going When you feel off-track you reevaluate make sure yoursquore in the present moment and you plug back in and get back to work

What starts with cleaning

out a junk drawer at

work can end up with an idea

that saves the company

money

14 | SPRING 2016 NOVA NEWSLETTER

By Chris Croll

T otal Document Solutions (TDS) is not your typical back office services firm With double-digit growth and a 90+ employee retention rate this 15 year-old

boutique professional services company is hitting it out of the park year after year I sat down with TDS Presi-dent Jennifer Graham to learn more about the compa-nyrsquos secrets to success

WHAT SERVICES DOES TDS OFFER

We provide back office operations support for law firms The on-site support we provide includes records manage-ment digitization of files mail and copy center manage-ment move and merger planning facilities management and hospitality services where we plan client dinners and events What is different about TDS is that our people become totally integrated into the culture of each of our client firms Our resources focus on business operations which allow firmrsquos lawyers to focus on servicing clients

WHAT MAKES TDS DIFFERENT

Our people We are a woman-owned busi-ness and a 94 employee owned company When we hire we look for people who are highly-motivated hard-working and loyal first rather than people who just have a specific skill set We excel at matching the talents and capabilities of our teams to the needs and culture of our clients TDS recruits trains and retains professionals who are indistinguishable from our clientsrsquo own internal staff Some law firms are

TOTALDOCUMENTSOLUTIONSC E L E B R A T E S 1 5 Y E A R S

more casual than others Some have a high-intensity case-load Some are almost paperless and value ldquobeing greenrdquo Every law firm is different and every TDS team member is different So in a way itrsquos a bit like a matchmaking service

The tenure of our managers exceeds the industry average a testament to our ability to match the talent and capabil-ities of TDS professionals with the right client and their programs Our professionals are collaborative and take pride in what they do so they enjoy the work they do More than one of our clients has praised TDS employees for being ldquofunrdquo in addition to being highly competent That tells me we are doing something right

HOW HAVE YOU ACHIEVED

SUCH SUSTAINED GROWTH

As law firms continue to look for ways to achieve greater cost efficiencies profes-sional service providers like TDS can be an optimal solution Outsourcing back office operations allows firms to enhance their processes and workflow with new method-ologies while reducing the overall spend It is all about utilization

WHAT ARE SOME OF THE

CHALLENGES OF OUTSOURCING

OPERATIONS

Firms worry about compliance which is something we can help them manage We

For us itrsquos not about adding more people itrsquos

about adding more value

JENNIFER GRAHAM

NOVA NEWSLETTER SPRING 2016 | 15

result of being focused on client satisfaction growth has happened organically

We have been approached by clients who want to talk with us about other business operations and support ser-vices We are exploring ways to further utilize our on-site staff For us itrsquos not about adding more people itrsquos about adding more value

To learn more about TDS please watch our video at httptinyurlcomTDSPeople or email Jennifer at grahamjtotaldocumentscom

have service level agreements (SLArsquos) in place to mit-igate risk We often do a better job of managing com-pliance than a firmrsquos internal resources Some partners are concerned about a loss of control which is always a concern with outsourcing This is where our people come in ndash they become so much a part of the firmrsquos culture that there is no loss of transparency or perceived loss of control

WHATrsquoS NEXT FOR TDS

It is not my goal to grow TDS to become a $100M com-pany We like being a boutique services firm that caters to the legal market I am much more focused on quality of services provided than I am on hyper growth As a

Your membership in the ALA and the chapter provide a number of opportunities to assist in your profession-al development The annual conference is coming up in Los Ange-

les CA on May 22ndash 25 2016 There are a number of other conferences during the

year as well as webinars offered by the ALA Take in one or more of the NOVA Chapter Meet-

ings - check out the website for schedule of events wwwalanovaorg

Other great resources are available to you a great place to start is wwwalanetorg

The chapter could use your assistance on a number of committees as well and the Board of Directors With-out the volunteer help of our members the NOVA chapter cannot sustain itself The time involved can be minimal but the reward is great Not only can we use your assistance on committees but use of conference facilities to host our events is needed as well

To all the chapter members that provided your con-ference rooms and lunches for our chapter meeting thank you A special thanks to Liza Yang for all the hard work she puts in to get our newsletters out Car-olyn Odio for making our chapter website a wealth of

Presidentrsquos MessageCONTINUED FROM PAGE 1

information and Jennifer Kubal who works to make sure the chapter runs smoothly and keeps me in line and on point Without you ladies we would not have a chapter

A special welcome to new members ndash Philip Sultan of Watt Tieder Hoffar amp Fitzgerld Jim Areklett of The Marbury Law Group Jane Gallant of Birch Stewart Kolasch amp Birch Wendy Jean Musco of McCandlish Lillard Margaret Laniak of Tatusko Kennedy and Megan Pfeifle of Sher Cummings amp Ellis

To our business partners the appreciation I have is more than a mere THANK YOU Many of you have been partners for years and your generous contribu-tions and commitment to the chapter are not over-looked It is with your assistance that we are able to provide scholarships to conferences chapter activi-ties during the year that improve our education and knowledge that we need to support our law firms To my chapter members please when the need arises reach out to our business partner first and give them the opportunity to assist you

Ben Sotelo

Page 12: Northern Virginia Chapter · The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12, 2016 Retreat. This coming

12 | SPRING 2016 NOVA NEWSLETTER

By Paul Purdue

There was a day and time when it was very important for me to understand cause and effect I would look at people who had lost a lot of weight and wonder

what they were able to do to create that change in their life I would look at business success in the same fashion This person has created a wonderful business I wonder what I can learn from them so I too can create a success-ful business

While this type of learning is valuable it is not as complete as I once thought I call this linear cause and effect but linear cause and effect is a small drop in the bucket when compared to the tsunami of impact created through abstract cause and effect Let me explain

If you are trying to change something in your office or with yourself you may look at the things creating the situation For example if you are trying to increase the amount of work the other people in the office are able to produce you may look for things that are distracting them and try and eliminate the distractions You may try to enforce some of the rules to help keep people on task You may even try and sit down with them more often to understand and connect with them All of these things are great ways to improve the productivity in the office and you may develop a nice system that puts all of these things into motion

The only problem with this linear method of change is that it is very limiting By having your hands on every detail to impact every change you are too close to the situations to really impact the greater group By raising yourself up above the situation yoursquoll be able to have a greater impact

BUTTERFLY EFFECT IN BUSINESS

In order to raise yourself up above the situation you must be well-versed in the practice of keeping your attention in the present moment Keeping your attention in the present moment allows you to tap into that great intelligence which exists all around us

Great intelligence Yes when you look around yoursquoll see there is an intelligence in nature an intelligence in science an intelligence in whatever yoursquod like to call that which is bigger than our understanding This greater in-telligence is unfolding and can be tapped into at will via the present moment

This so-called Butterfly Effect is demonstrated when you encounter a butterfly flapping its wings as you park your car after lunch It has such an impact on you because you remembered how you used to watch butterflies as a kid or because it was just so beautiful that you began to think about all of the people impacted by the work done in your office This reminder gave you pause to think about how much more impact your office could make if it were more efficient It gave you pause to think about how many people would be impacted if you could focus more on the purpose behind your work and less on the gossip around the water cooler

Having this thought gave you the unmistakable feeling of genuine inspiration to make a difference But where Yes but where do I start You start where you are What is in front of you to do now What is yours to do in this moment

NOVA NEWSLETTER SPRING 2016 | 13

The ALA Northern Virginiarsquos Annual CrabFeast raised over $700 for the Loudoun Abused Womenrsquos Shelter

LAWS FUNDRAISER

What starts with cleaning out a junk drawer at work can end up with an idea that saves the company money brings in new clients or revolutionizes the way your work flows As you start experimenting with this ab-stract way of working and thinking yoursquoll find yourself flirting with genius mdash the genius which is available to everybody

Paul Purdue is a principal at Attorney Computer Systems Hersquos a self-proclaimed ldquoinfrastructure nerdrdquo Check out Paulrsquos growing library of legal technology articles and videos on Attorney Computer Systemsrsquo web site Contact Paul (800) 475-8104 or

paulpurdueattorneycomputersystemscomwwwattorneycomputersystemscom

SunTrust Bank Member FDIC copy 2014 SunTrust Banks Inc SunTrust is a federally registered service mark of SunTrust Banks Inc How can we help you shine is a service mark of SunTrust Banks Inc

Our dedicated team offers customized solutions to help you grow your firm

suntrustcomlaw

Have you been meaning to clean out that junk drawer in your desk Perfect Start there You never know what yoursquore going to find in there and what it may lead you to This is abstract cause and effect and it will allow you to travel faster and freer than any linear method

Yoursquoll know yoursquore on the right path be-cause yoursquoll be able to follow the moments from one to another Yoursquoll know if you get off track because off-track and on-track feel much different When you feel on-track you keep going When you feel off-track you reevaluate make sure yoursquore in the present moment and you plug back in and get back to work

What starts with cleaning

out a junk drawer at

work can end up with an idea

that saves the company

money

14 | SPRING 2016 NOVA NEWSLETTER

By Chris Croll

T otal Document Solutions (TDS) is not your typical back office services firm With double-digit growth and a 90+ employee retention rate this 15 year-old

boutique professional services company is hitting it out of the park year after year I sat down with TDS Presi-dent Jennifer Graham to learn more about the compa-nyrsquos secrets to success

WHAT SERVICES DOES TDS OFFER

We provide back office operations support for law firms The on-site support we provide includes records manage-ment digitization of files mail and copy center manage-ment move and merger planning facilities management and hospitality services where we plan client dinners and events What is different about TDS is that our people become totally integrated into the culture of each of our client firms Our resources focus on business operations which allow firmrsquos lawyers to focus on servicing clients

WHAT MAKES TDS DIFFERENT

Our people We are a woman-owned busi-ness and a 94 employee owned company When we hire we look for people who are highly-motivated hard-working and loyal first rather than people who just have a specific skill set We excel at matching the talents and capabilities of our teams to the needs and culture of our clients TDS recruits trains and retains professionals who are indistinguishable from our clientsrsquo own internal staff Some law firms are

TOTALDOCUMENTSOLUTIONSC E L E B R A T E S 1 5 Y E A R S

more casual than others Some have a high-intensity case-load Some are almost paperless and value ldquobeing greenrdquo Every law firm is different and every TDS team member is different So in a way itrsquos a bit like a matchmaking service

The tenure of our managers exceeds the industry average a testament to our ability to match the talent and capabil-ities of TDS professionals with the right client and their programs Our professionals are collaborative and take pride in what they do so they enjoy the work they do More than one of our clients has praised TDS employees for being ldquofunrdquo in addition to being highly competent That tells me we are doing something right

HOW HAVE YOU ACHIEVED

SUCH SUSTAINED GROWTH

As law firms continue to look for ways to achieve greater cost efficiencies profes-sional service providers like TDS can be an optimal solution Outsourcing back office operations allows firms to enhance their processes and workflow with new method-ologies while reducing the overall spend It is all about utilization

WHAT ARE SOME OF THE

CHALLENGES OF OUTSOURCING

OPERATIONS

Firms worry about compliance which is something we can help them manage We

For us itrsquos not about adding more people itrsquos

about adding more value

JENNIFER GRAHAM

NOVA NEWSLETTER SPRING 2016 | 15

result of being focused on client satisfaction growth has happened organically

We have been approached by clients who want to talk with us about other business operations and support ser-vices We are exploring ways to further utilize our on-site staff For us itrsquos not about adding more people itrsquos about adding more value

To learn more about TDS please watch our video at httptinyurlcomTDSPeople or email Jennifer at grahamjtotaldocumentscom

have service level agreements (SLArsquos) in place to mit-igate risk We often do a better job of managing com-pliance than a firmrsquos internal resources Some partners are concerned about a loss of control which is always a concern with outsourcing This is where our people come in ndash they become so much a part of the firmrsquos culture that there is no loss of transparency or perceived loss of control

WHATrsquoS NEXT FOR TDS

It is not my goal to grow TDS to become a $100M com-pany We like being a boutique services firm that caters to the legal market I am much more focused on quality of services provided than I am on hyper growth As a

Your membership in the ALA and the chapter provide a number of opportunities to assist in your profession-al development The annual conference is coming up in Los Ange-

les CA on May 22ndash 25 2016 There are a number of other conferences during the

year as well as webinars offered by the ALA Take in one or more of the NOVA Chapter Meet-

ings - check out the website for schedule of events wwwalanovaorg

Other great resources are available to you a great place to start is wwwalanetorg

The chapter could use your assistance on a number of committees as well and the Board of Directors With-out the volunteer help of our members the NOVA chapter cannot sustain itself The time involved can be minimal but the reward is great Not only can we use your assistance on committees but use of conference facilities to host our events is needed as well

To all the chapter members that provided your con-ference rooms and lunches for our chapter meeting thank you A special thanks to Liza Yang for all the hard work she puts in to get our newsletters out Car-olyn Odio for making our chapter website a wealth of

Presidentrsquos MessageCONTINUED FROM PAGE 1

information and Jennifer Kubal who works to make sure the chapter runs smoothly and keeps me in line and on point Without you ladies we would not have a chapter

A special welcome to new members ndash Philip Sultan of Watt Tieder Hoffar amp Fitzgerld Jim Areklett of The Marbury Law Group Jane Gallant of Birch Stewart Kolasch amp Birch Wendy Jean Musco of McCandlish Lillard Margaret Laniak of Tatusko Kennedy and Megan Pfeifle of Sher Cummings amp Ellis

To our business partners the appreciation I have is more than a mere THANK YOU Many of you have been partners for years and your generous contribu-tions and commitment to the chapter are not over-looked It is with your assistance that we are able to provide scholarships to conferences chapter activi-ties during the year that improve our education and knowledge that we need to support our law firms To my chapter members please when the need arises reach out to our business partner first and give them the opportunity to assist you

Ben Sotelo

Page 13: Northern Virginia Chapter · The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12, 2016 Retreat. This coming

NOVA NEWSLETTER SPRING 2016 | 13

The ALA Northern Virginiarsquos Annual CrabFeast raised over $700 for the Loudoun Abused Womenrsquos Shelter

LAWS FUNDRAISER

What starts with cleaning out a junk drawer at work can end up with an idea that saves the company money brings in new clients or revolutionizes the way your work flows As you start experimenting with this ab-stract way of working and thinking yoursquoll find yourself flirting with genius mdash the genius which is available to everybody

Paul Purdue is a principal at Attorney Computer Systems Hersquos a self-proclaimed ldquoinfrastructure nerdrdquo Check out Paulrsquos growing library of legal technology articles and videos on Attorney Computer Systemsrsquo web site Contact Paul (800) 475-8104 or

paulpurdueattorneycomputersystemscomwwwattorneycomputersystemscom

SunTrust Bank Member FDIC copy 2014 SunTrust Banks Inc SunTrust is a federally registered service mark of SunTrust Banks Inc How can we help you shine is a service mark of SunTrust Banks Inc

Our dedicated team offers customized solutions to help you grow your firm

suntrustcomlaw

Have you been meaning to clean out that junk drawer in your desk Perfect Start there You never know what yoursquore going to find in there and what it may lead you to This is abstract cause and effect and it will allow you to travel faster and freer than any linear method

Yoursquoll know yoursquore on the right path be-cause yoursquoll be able to follow the moments from one to another Yoursquoll know if you get off track because off-track and on-track feel much different When you feel on-track you keep going When you feel off-track you reevaluate make sure yoursquore in the present moment and you plug back in and get back to work

What starts with cleaning

out a junk drawer at

work can end up with an idea

that saves the company

money

14 | SPRING 2016 NOVA NEWSLETTER

By Chris Croll

T otal Document Solutions (TDS) is not your typical back office services firm With double-digit growth and a 90+ employee retention rate this 15 year-old

boutique professional services company is hitting it out of the park year after year I sat down with TDS Presi-dent Jennifer Graham to learn more about the compa-nyrsquos secrets to success

WHAT SERVICES DOES TDS OFFER

We provide back office operations support for law firms The on-site support we provide includes records manage-ment digitization of files mail and copy center manage-ment move and merger planning facilities management and hospitality services where we plan client dinners and events What is different about TDS is that our people become totally integrated into the culture of each of our client firms Our resources focus on business operations which allow firmrsquos lawyers to focus on servicing clients

WHAT MAKES TDS DIFFERENT

Our people We are a woman-owned busi-ness and a 94 employee owned company When we hire we look for people who are highly-motivated hard-working and loyal first rather than people who just have a specific skill set We excel at matching the talents and capabilities of our teams to the needs and culture of our clients TDS recruits trains and retains professionals who are indistinguishable from our clientsrsquo own internal staff Some law firms are

TOTALDOCUMENTSOLUTIONSC E L E B R A T E S 1 5 Y E A R S

more casual than others Some have a high-intensity case-load Some are almost paperless and value ldquobeing greenrdquo Every law firm is different and every TDS team member is different So in a way itrsquos a bit like a matchmaking service

The tenure of our managers exceeds the industry average a testament to our ability to match the talent and capabil-ities of TDS professionals with the right client and their programs Our professionals are collaborative and take pride in what they do so they enjoy the work they do More than one of our clients has praised TDS employees for being ldquofunrdquo in addition to being highly competent That tells me we are doing something right

HOW HAVE YOU ACHIEVED

SUCH SUSTAINED GROWTH

As law firms continue to look for ways to achieve greater cost efficiencies profes-sional service providers like TDS can be an optimal solution Outsourcing back office operations allows firms to enhance their processes and workflow with new method-ologies while reducing the overall spend It is all about utilization

WHAT ARE SOME OF THE

CHALLENGES OF OUTSOURCING

OPERATIONS

Firms worry about compliance which is something we can help them manage We

For us itrsquos not about adding more people itrsquos

about adding more value

JENNIFER GRAHAM

NOVA NEWSLETTER SPRING 2016 | 15

result of being focused on client satisfaction growth has happened organically

We have been approached by clients who want to talk with us about other business operations and support ser-vices We are exploring ways to further utilize our on-site staff For us itrsquos not about adding more people itrsquos about adding more value

To learn more about TDS please watch our video at httptinyurlcomTDSPeople or email Jennifer at grahamjtotaldocumentscom

have service level agreements (SLArsquos) in place to mit-igate risk We often do a better job of managing com-pliance than a firmrsquos internal resources Some partners are concerned about a loss of control which is always a concern with outsourcing This is where our people come in ndash they become so much a part of the firmrsquos culture that there is no loss of transparency or perceived loss of control

WHATrsquoS NEXT FOR TDS

It is not my goal to grow TDS to become a $100M com-pany We like being a boutique services firm that caters to the legal market I am much more focused on quality of services provided than I am on hyper growth As a

Your membership in the ALA and the chapter provide a number of opportunities to assist in your profession-al development The annual conference is coming up in Los Ange-

les CA on May 22ndash 25 2016 There are a number of other conferences during the

year as well as webinars offered by the ALA Take in one or more of the NOVA Chapter Meet-

ings - check out the website for schedule of events wwwalanovaorg

Other great resources are available to you a great place to start is wwwalanetorg

The chapter could use your assistance on a number of committees as well and the Board of Directors With-out the volunteer help of our members the NOVA chapter cannot sustain itself The time involved can be minimal but the reward is great Not only can we use your assistance on committees but use of conference facilities to host our events is needed as well

To all the chapter members that provided your con-ference rooms and lunches for our chapter meeting thank you A special thanks to Liza Yang for all the hard work she puts in to get our newsletters out Car-olyn Odio for making our chapter website a wealth of

Presidentrsquos MessageCONTINUED FROM PAGE 1

information and Jennifer Kubal who works to make sure the chapter runs smoothly and keeps me in line and on point Without you ladies we would not have a chapter

A special welcome to new members ndash Philip Sultan of Watt Tieder Hoffar amp Fitzgerld Jim Areklett of The Marbury Law Group Jane Gallant of Birch Stewart Kolasch amp Birch Wendy Jean Musco of McCandlish Lillard Margaret Laniak of Tatusko Kennedy and Megan Pfeifle of Sher Cummings amp Ellis

To our business partners the appreciation I have is more than a mere THANK YOU Many of you have been partners for years and your generous contribu-tions and commitment to the chapter are not over-looked It is with your assistance that we are able to provide scholarships to conferences chapter activi-ties during the year that improve our education and knowledge that we need to support our law firms To my chapter members please when the need arises reach out to our business partner first and give them the opportunity to assist you

Ben Sotelo

Page 14: Northern Virginia Chapter · The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12, 2016 Retreat. This coming

14 | SPRING 2016 NOVA NEWSLETTER

By Chris Croll

T otal Document Solutions (TDS) is not your typical back office services firm With double-digit growth and a 90+ employee retention rate this 15 year-old

boutique professional services company is hitting it out of the park year after year I sat down with TDS Presi-dent Jennifer Graham to learn more about the compa-nyrsquos secrets to success

WHAT SERVICES DOES TDS OFFER

We provide back office operations support for law firms The on-site support we provide includes records manage-ment digitization of files mail and copy center manage-ment move and merger planning facilities management and hospitality services where we plan client dinners and events What is different about TDS is that our people become totally integrated into the culture of each of our client firms Our resources focus on business operations which allow firmrsquos lawyers to focus on servicing clients

WHAT MAKES TDS DIFFERENT

Our people We are a woman-owned busi-ness and a 94 employee owned company When we hire we look for people who are highly-motivated hard-working and loyal first rather than people who just have a specific skill set We excel at matching the talents and capabilities of our teams to the needs and culture of our clients TDS recruits trains and retains professionals who are indistinguishable from our clientsrsquo own internal staff Some law firms are

TOTALDOCUMENTSOLUTIONSC E L E B R A T E S 1 5 Y E A R S

more casual than others Some have a high-intensity case-load Some are almost paperless and value ldquobeing greenrdquo Every law firm is different and every TDS team member is different So in a way itrsquos a bit like a matchmaking service

The tenure of our managers exceeds the industry average a testament to our ability to match the talent and capabil-ities of TDS professionals with the right client and their programs Our professionals are collaborative and take pride in what they do so they enjoy the work they do More than one of our clients has praised TDS employees for being ldquofunrdquo in addition to being highly competent That tells me we are doing something right

HOW HAVE YOU ACHIEVED

SUCH SUSTAINED GROWTH

As law firms continue to look for ways to achieve greater cost efficiencies profes-sional service providers like TDS can be an optimal solution Outsourcing back office operations allows firms to enhance their processes and workflow with new method-ologies while reducing the overall spend It is all about utilization

WHAT ARE SOME OF THE

CHALLENGES OF OUTSOURCING

OPERATIONS

Firms worry about compliance which is something we can help them manage We

For us itrsquos not about adding more people itrsquos

about adding more value

JENNIFER GRAHAM

NOVA NEWSLETTER SPRING 2016 | 15

result of being focused on client satisfaction growth has happened organically

We have been approached by clients who want to talk with us about other business operations and support ser-vices We are exploring ways to further utilize our on-site staff For us itrsquos not about adding more people itrsquos about adding more value

To learn more about TDS please watch our video at httptinyurlcomTDSPeople or email Jennifer at grahamjtotaldocumentscom

have service level agreements (SLArsquos) in place to mit-igate risk We often do a better job of managing com-pliance than a firmrsquos internal resources Some partners are concerned about a loss of control which is always a concern with outsourcing This is where our people come in ndash they become so much a part of the firmrsquos culture that there is no loss of transparency or perceived loss of control

WHATrsquoS NEXT FOR TDS

It is not my goal to grow TDS to become a $100M com-pany We like being a boutique services firm that caters to the legal market I am much more focused on quality of services provided than I am on hyper growth As a

Your membership in the ALA and the chapter provide a number of opportunities to assist in your profession-al development The annual conference is coming up in Los Ange-

les CA on May 22ndash 25 2016 There are a number of other conferences during the

year as well as webinars offered by the ALA Take in one or more of the NOVA Chapter Meet-

ings - check out the website for schedule of events wwwalanovaorg

Other great resources are available to you a great place to start is wwwalanetorg

The chapter could use your assistance on a number of committees as well and the Board of Directors With-out the volunteer help of our members the NOVA chapter cannot sustain itself The time involved can be minimal but the reward is great Not only can we use your assistance on committees but use of conference facilities to host our events is needed as well

To all the chapter members that provided your con-ference rooms and lunches for our chapter meeting thank you A special thanks to Liza Yang for all the hard work she puts in to get our newsletters out Car-olyn Odio for making our chapter website a wealth of

Presidentrsquos MessageCONTINUED FROM PAGE 1

information and Jennifer Kubal who works to make sure the chapter runs smoothly and keeps me in line and on point Without you ladies we would not have a chapter

A special welcome to new members ndash Philip Sultan of Watt Tieder Hoffar amp Fitzgerld Jim Areklett of The Marbury Law Group Jane Gallant of Birch Stewart Kolasch amp Birch Wendy Jean Musco of McCandlish Lillard Margaret Laniak of Tatusko Kennedy and Megan Pfeifle of Sher Cummings amp Ellis

To our business partners the appreciation I have is more than a mere THANK YOU Many of you have been partners for years and your generous contribu-tions and commitment to the chapter are not over-looked It is with your assistance that we are able to provide scholarships to conferences chapter activi-ties during the year that improve our education and knowledge that we need to support our law firms To my chapter members please when the need arises reach out to our business partner first and give them the opportunity to assist you

Ben Sotelo

Page 15: Northern Virginia Chapter · The Virginia ALA Statewide Retreat Committee is pleased to announce that member registration is now open for the March 11-12, 2016 Retreat. This coming

NOVA NEWSLETTER SPRING 2016 | 15

result of being focused on client satisfaction growth has happened organically

We have been approached by clients who want to talk with us about other business operations and support ser-vices We are exploring ways to further utilize our on-site staff For us itrsquos not about adding more people itrsquos about adding more value

To learn more about TDS please watch our video at httptinyurlcomTDSPeople or email Jennifer at grahamjtotaldocumentscom

have service level agreements (SLArsquos) in place to mit-igate risk We often do a better job of managing com-pliance than a firmrsquos internal resources Some partners are concerned about a loss of control which is always a concern with outsourcing This is where our people come in ndash they become so much a part of the firmrsquos culture that there is no loss of transparency or perceived loss of control

WHATrsquoS NEXT FOR TDS

It is not my goal to grow TDS to become a $100M com-pany We like being a boutique services firm that caters to the legal market I am much more focused on quality of services provided than I am on hyper growth As a

Your membership in the ALA and the chapter provide a number of opportunities to assist in your profession-al development The annual conference is coming up in Los Ange-

les CA on May 22ndash 25 2016 There are a number of other conferences during the

year as well as webinars offered by the ALA Take in one or more of the NOVA Chapter Meet-

ings - check out the website for schedule of events wwwalanovaorg

Other great resources are available to you a great place to start is wwwalanetorg

The chapter could use your assistance on a number of committees as well and the Board of Directors With-out the volunteer help of our members the NOVA chapter cannot sustain itself The time involved can be minimal but the reward is great Not only can we use your assistance on committees but use of conference facilities to host our events is needed as well

To all the chapter members that provided your con-ference rooms and lunches for our chapter meeting thank you A special thanks to Liza Yang for all the hard work she puts in to get our newsletters out Car-olyn Odio for making our chapter website a wealth of

Presidentrsquos MessageCONTINUED FROM PAGE 1

information and Jennifer Kubal who works to make sure the chapter runs smoothly and keeps me in line and on point Without you ladies we would not have a chapter

A special welcome to new members ndash Philip Sultan of Watt Tieder Hoffar amp Fitzgerld Jim Areklett of The Marbury Law Group Jane Gallant of Birch Stewart Kolasch amp Birch Wendy Jean Musco of McCandlish Lillard Margaret Laniak of Tatusko Kennedy and Megan Pfeifle of Sher Cummings amp Ellis

To our business partners the appreciation I have is more than a mere THANK YOU Many of you have been partners for years and your generous contribu-tions and commitment to the chapter are not over-looked It is with your assistance that we are able to provide scholarships to conferences chapter activi-ties during the year that improve our education and knowledge that we need to support our law firms To my chapter members please when the need arises reach out to our business partner first and give them the opportunity to assist you

Ben Sotelo